דרושים Saas Support Specialist ב-Ey ב-United Kingdom, London

Career & Performance Specialist – LEAD (Leadership, Evaluational and Development)

Level 2: Senior Associate

Hybrid working: Currently 1-2 days per week in the office, some travel

Your key responsibilities

LEAD deployment

Working as part of a team, deliver the LEAD performance management framework to employees and Partners, including:

• Planning and execution of mid-year and year-end performance review processes and experience
• Development of LEAD performance management communications to the Talent community, Counsellors and employees
• Management of data coming out of and into EY systems, ensuring data integrity and accuracy including preparing and distributing data and reports according to Global and Local protocols
• Manage the process to validate and update employee relationships as required
• Collation of data outputs from Talent Reviews
• Managing the LEAD mailbox and responding to queries
• Support planning and execution of the PPEDD (Partner, Principal, Executive Director and Director) performance evaluation process.
• Ensuring International Standard on Quality Management (ISQM) requirements are adhered to and evidenced as required

Continuous Improvement

• Using materials provided by Global, develop local processes to deliver on the Global framework
• Produce briefing materials for stakeholders on process updates and changes
• Support the measurement and evaluation of processes to identify efficiencies and ongoing improvements in the delivery of the LEAD performance management framework and experience of the Talent function and our people. Identify and participate in various projects to support ongoing LEAD performance management improvements, including looking for opportunities to leverage technology to support efficiencies and experience enhancements. This may include process automation or the use of AI to achieve efficiencies.

Relationship Management

• Act as a subject matter expert and point of contact for the business and other talent functions on matters relating to LEAD
• Build close working relationships with colleagues across the wider Talent function to deliver an integrated service

Contribution to wider Talent Development and/or Talent priorities

• Support the Talent Development function by undertaking other operational activities and projects which deliver enhanced value to stakeholders
• Support the induction of new team members
• Take on other functional activities e.g. supporting the organisation of team meetings/events or contributing to broader projects as required.

Skills and attributes for success

• Stakeholder management and business consulting skills
• Good communication skills and ability to work effectively with multiple stakeholders across all levels
• Strong team worker with enthusiastic, can-do approach and ability to coordinate and work as ‘one team’
• Strong focus on quality and attention to detail, checking of data and information
• Strong Excel, reporting and data management skills. Ability to confidently manipulate data and manage data across multiple sources and provide evidence-based insights
• An understanding of change management and a desire to embrace and drive change, acting as a change champion
• Ability to work autonomously to translate messages and content themes into communications, presentations, stakeholder collateral, etc. being proactive in your thinking on how to best deliver key messages
• Strong organisation, and project management skills to identify and work to deadlines and milestones , proactively

• Ideally a working understanding of the processes, systems and handoffs across the Talent functions, including Talent Development, Talent Consulting, Talent Shared Services, Reward

• Takes ownership of professional growth and maintains learning and relevance in the role
• Coaching skills for mentoring and developing junior colleagues.

To qualify for the role, you must have

Experience of working in a large and diverse professional services or corporate environment

Experience of working in Talent or Talent Development preferred

Ideally, you’ll also have

Experience of working in a data and technology centric environment (e.g. analysis, reporting, etc.)

What we look for

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional our organization experience. It’s yours to build.

Security Technology and Operations Support

To understand and assist in the technologies supporting threat and risk monitoring, business resilience, physical security, insider threat, travel security, meeting & event security, and executive protection. Support the technology measuring compliance of EY’s Global Security Policy. This includes, but not limited to the following:

• Meeting with function owners to understand business requirements
• Collaborating with function owners to identify suitable technology solutions considering both third party software packages and custom development of internal solutions
• Translating business requirements into technical specifications and user stories
• Assisting in the management of development efforts and the deployment of business solutions
• Assisting with the configuration and ongoing maintenance of deployed business solutions
• Assist Global Security Leader in identifying where processes can be enhanced by use of AI
• Serve as subject matter expert representing Global Security on calls with technical teams, including making certain that proposed AI solutions are fit for purpose and using the most appropriate technology
• Troubleshoot issues reported by users and work with technology teams to resolve
• Identify and evaluate opportunities to embed AI into security workflows for predictive analysis, pattern detection, and process automation

Physical Security Technology Enablement

To assist the Physical Security Lead in developing, deploying, and managing processes with supporting technology to safeguard people and physical assets at EY offices. This includes, but not limited to the following:

• Explain and interpret physical security polices and standards to a wide variety of audiences
• Support region resources in applying policy and standard recommendations to new offices
• Support technical teams to ensure that technical solutions are meeting policy requirements
• Supervise the annual physical security self-assessments and detailed assessments
• Develop reporting based on the results from physical assessments

Supervision Responsibilities:

Individual must be a self-starter, capable of readily managing and switching between multiple tasks and working with minimal supervision. Given the nature of the role, flexibility in schedule is required. The role currently does not contemplate any direct supervision of others.

Technical Skills

• Familiar with Agile and modified Agile development processes
• Ability to read and understand basic source code Proficient in Archer or other EGRC software
• Familiar with Graph API, Power Flows, Azure and working with Microsoft 365 products
• Familiar in using third party APIs to interact with external systems to pass and retrieve data and trigger events
• Proficient with reading API documentation from third parties to understand what functionality is available and how it can be accessed
• Highly developed Microsoft Teams skills including integration with other Microsoft 365 components
• Some experience with User Interface / User Experience design for simplicity and ease of use is desired

AI & Automation Awareness

• Understanding of how to use AI to streamline manual processes
• Understanding of how AI/ML can be applied in security and resilience domains

Business & Communication Skills

• Desire to understand EY’s culture and business requirements and translating those to technical requirements to deliver a service which is both appropriate and of the highest quality
• Able to manage time independently, balance multiple tasks, and prioritize risks across various disciplines
• Strong communication skills with the ability to explain complex technical ideas in plain languages
• Excellent analytical and problem-solving skills combined with the flexibility to respond quickly according to circumstances
• Innovative, highly motivated, very positive and with both the ambition and drive to succeed, and the pragmatism to develop workable solutions where EY’s unique structure requires
• An exceptional team player

Other Requirements:

• Strong skills in written and spoken English are required
• Experience with either Azure DevOps or Jira
• Knowledge of Archer GRC software
• Knowledge of Everbridge products including Visual Command Center
• ISO/IEC 27001
• Experience or interest in physical security, resilience, travel security or threat and Intel domains.

Job Requirements

Currently acting as a technology specialist with at least 4 years’ experience with a preference given to those with experience in a dynamic security environment. Preferred if this has been within a large national, international or multi-national organization.

Certification Requirements:

A recognized security or development qualification such as PSP or Microsoft MCSP is preferred, but not mandatory.

Experienced Assoc Directors could be considered for this role.

Your key responsibilities

The Global TFO Support is either a Director or an Associate Director ranked role and their main responsibilities typically include:

• Assisting the Tax TFO Leader in executing the global Tax TFO strategy by coordinating day-to-day operations and ensuring alignment with overall business objectives.
• Monitoring and reporting on performance metrics related to TFO sales, revenue, profitability and service delivery, providing insights and recommendations for improvement.
• Creating impactful go-to-market materials that articulate EY’s expertise in Tax & Finance Operate
• Working with Super Regions TFO and leadership teams to develop TFO growth strategies and associated go-to-market plans
• Lead deal shaping and deal review meetings and provide governance and communication support to the Global TFO leader
• Developing and implementing targeted market campaigns focused on prioritized accounts, ensuring alignment with the overall strategy.
• Supporting client interactions by collaborating with Global Client Service Partners (GCSPs) to identify opportunities for Tax MS services.
• Participating in client meetings and presentations, contributing to the development of proposals and pitches for large pursuits.
• Partnering with key functions such as Procurement, Talent, Finance, BMC, Knowledge Insights and Operations to ensure cohesive strategy execution and alignment.
• Collaborating with Global Tax Alliances Support, in particular Microsoft which underpins many of the MS platforms, to ensure optimal service delivery for our clients.
• Identifying and sharing best practices across the regional TFO teams to enhance service delivery and operational efficiency.
• Supporting initiatives to enhance EY’s brand as a leading provider of Tax and Finance Operate services by participating in global events and representing the firm’s expertise.
• Contributing to thought leadership efforts by researching and sharing industry trends and insights that position EY as an industry leader.
• Communicating with stakeholders at all levels, including senior leaders and project teams across multiple countries to ensure alignment and address any concerns, while navigating diverse cultural contexts and ensuring sensitivity to local practices and regulations.
• Building and maintaining strong relationships with key clients.

The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Analytical/decision making responsibilities:

• Analyse TFO data and client feedback to identify trends and inform strategic decisions.
• Evaluate potential risks associated with go-to-market strategies and client engagements, developing mitigation plans to ensure project success.
• Ability and authority to resolve challenges related to specific projects that are of varying complexity.
• Makes key decisions and suggestions based on a solid understanding of the firm’s business objectives and own experience/knowledge.
• Uses reasoning to develop alternatives and recommendations for key decisions.
• Assess the allocation of Tax TFO resources, forecast future resourcing needs and identify opportunities for growth to enhance service delivery.

Supervision responsibilities:

• Responsible for coaching and developing other team members and ensuring the core team collaborate and work effectively together.
• Directing GDS enablement team members to support with delivery of high standard materials.
• Responsible for executing the strategic direction and operational excellence of TFO, acting as role model to others.

Skills and attributes for success

• Must be proactive and a self-starter capable of translating strategy into tactical execution.
• Comprehensive knowledge and understanding of EY’s organization, strategy and culture.
• Able to effectively navigate EY’s matrix organization to access, inform and engage the right people at the right time.
• Good understanding of the EY Tax practice and SSLs including growth drivers, sectors and solutions.
• Demonstrates knowledge, skills and abilities concerning global business fundamentals, ethics and cross-cultural/geographical sensitivities.
• Team player with strong leadership, people management and interpersonal/relationship skills aligned to the firm’s culture and values.
• Strong skills and prior experience with work across geographically dispersed virtual teams
• Highly seasoned project management skills and experience with the ability to prioritize and manage multiple strategic, complex projects and initiatives simultaneously. Must be well organized to drive initiatives forward across a varied set of stakeholders and deadlines.
• Proven ability to work closely with stakeholders and colleagues at all levels, including senior leaders, to influence and deliver desired outcomes. Exceptional written and verbal communication, listening, and interpretation skills enable effective presentation and consultation. Adept at collaborating with varied personalities and work styles, while maintaining professionalism and integrity, especially in time-sensitive initiatives.
• Excellent attention to detail with a proven track record in supporting executive teams in a high-performing environment and ability to collaborate/develop thought leadership content.
• Strong analytical and problem-solving abilities, as well as pragmatism to drive outcomes that are both financially sound and operationally feasible.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint with high technology skills.

Education:

• University/Bachelor’s degree in Tax/Commerce/Business Management or related field.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

Experience:

• 12-15 years of experience in a professional services firm or large global organization in an advisory role.
• Considerable experience of operating and influencing across multiple levels of an organization and working with global virtue teams/networks.
• Project management experience and excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs.
• Good understanding of project governance and change management principles.
• Understanding of P&L and general firm financials

Location:

• Global role; will require flexibility to work across time zones

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Assist with the deployment of UK quality initiatives including:
• Standardisation
• Digital implementation and methodology changes
• Production of enablement to support audit teams with changes to global methodology
• Creation of training content for areas identified as requiring extra guidance and support
• Supporting the Audit quality network (QEN) initiative
• Improvements to risk management processes and monitoring

• Assist with standard UK FSO Audit Quality team process including:
• Milestone monitoring
• AQST monitoring
• Business unit leader reporting
• Digital implementation protocols
• Risk management reporting
• Audit quality inputs into talent processes

Skills and attributes for success

• Proactive communicator, quick to engage with senior members of the audit quality team
• Innovative mindset, focussed on ways to improve delivery of AQT projects and processes
• Organised project manager with strong prioritisation skills
• Strong technical auditing and accounting skills with a drive for improving audit quality within the wide FS audit business
• Broad business knowledge to apply across financial institution entities
• Flexible working style and ability to navigate across diverse culture to adapt to the different teams and projects you will be working with/on.
• Ability to build constructive and professional relationships with senior audit team members
• Attention to detail
• Strong written and oral communication skills
• Proactive communication and deadline management

To qualify for the role, you must have

• ACA/ CA/ ACCA (ICAEW, ICAS, Irish Institute or equivalent international qualification)
• Financial services audit background
• Strong project management and technical (auditing and accounting) skills
• Strong focus on and passion for audit quality

What we offer

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Apply now.

: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness.We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world.

The objectives of the SaaS CoE are twofold:

• Operational management of Tax and Law SaaS solutions and
• Sales enablement and support to drive the market success of these solutions

In joining the SaaS CoE, you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports.

Your Role

You’ll work alongside clients and colleagues, balancing your time across client onboarding activities, Supporting the adoption of ITTS tax tools in target markets and enhancing client awareness through sales enablement activities. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills. Since you’ll be working directly with clients and regional client teams, some travel may be required.

Key Responsibilities but not limited to:

• Client onboarding role of GloBE Engine clients and acting as the pinpoint between the SaaS CoE ITTS leadership, product, support and client teams.
• Hands-on supporting the adoption of International tax tools in target markets by contributing to the development of marketing campaigns and partnerships.
• Enhance client (internal and external) awareness through effective positioning and sales enablement, ensuring that clients recognize the value of our tax tools.
• Create Slip-sheets/brochures/FAQs/WS Murals as appropriate
• Liaise with local GTM/Sales teams
• Maintain CRM activities to ensure visibility of customer engagements
• Work with local countries to create go to market plans
• Develop FAQs on the products for RFP process
• Participate in champions calls to showcase tool advancements, address challenges, and share success stories.
• Represent the ‘Voice of the Customer', surfacing key product and business insights to help drive innovation for EY’s COE teams, i.e., Product, Marketing, Implementation, Support, etc.
• Assist member firms with pursuits, demonstrations, commercial discussions, and technical inquiries related to GloBE Engine.
• Contribute to operational excellence of the SaaS CoE, helping to maintain internal stakeholders’ alignment and improve processes.

Ensure both personal and professional skills are kept up to date for successful execution of role

Preferred experience:

• Hands-on experience of successfully onboarding high profile clients onto applications across different technologies
• Keen attention to detail and quality, holding yourself to a high standard of work.
• Confidence and maturity to work effectively with senior leaders across the Business Unit and beyond.
• Ability to multi-task and manage time, delivering within tight timeframes.
• Strong presentation skills and ability using Microsoft Office suite.
• Strong written and verbal communication skills

What we look for

We’re interested in flexible professionals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. You’ll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information – both verbally and in writing. If you’re a fast learner, with strong influencing skills and a genuine passion for shaping and selling large technology operations deals, this role is for you.

As an Intern supporting theIndependence Compliance Audit group, you'll assist with auditing the personal financial independence of EY personnel andother Independence-related projects as neededto mitigate this area of risk for the firm.

Your key responsibilities

• Interact with team members to complete projects and acquire subject matter knowledge
• Attend internal and/or external meetings to gain an understanding of the client needs
• Learn and use EY technology tools to contribute to the team’s project work
• Use Microsoft technology suite of products to develop spreadsheets, power point and/or word documents
• Take direction from others to enable independent work on assignments; report back as needed, to produce quality results
• The Intern is expected to work 20 to 24 hours per week during the school year and 40 hours per week in the summer. This could be a multi-year internship starting immediately.

Skills and attributes for success

• Strong written and verbal communication skills
• Strong analytical, teamwork, and organizational skills
• Integrity, professional maturity, dependability, a positive attitude and enthusiasm in the performance of responsibilities

To qualify, you’ll also have

• Must be pursuing a Bachelor's degree in accounting, finance, or related business discipline
• A GPA of 3.0 or above
• Approximately 0-2 years of related work experience

Your Key Responsibilities

The Global Law Market Enablement (ME) role is an Associate Director-ranked role. The main responsibilities of the role include:

• Collaborating with senior leadership to define go-to market efforts and align them with both Law, Global Tax and EY’s overall strategy.
• Coordinating with global account teams to enhance Law positioning on top pursuits.
• Driving the development of, and deploying, go-to-market materials to educate account teams on strategic offerings and initiatives.
• Overseeing Global Law enablement efforts (e.g., proposals, win/client success stories).
• Monitoring industry developments, client feedback, trends and market share to recommend improvements and innovations in business strategy and management.
• Providing thought leadership and insights on key issues impacting Law clients.
• Identifying and allocating resources effectively, including personnel, budget, and technology, to support go-to-market initiatives.
• Coordinate with xSL/xSSL teams to increase internal collaboration.
• Teaming with BMC, Sector and Market teams to elevate the brand, building awareness both internally and externally, ensuring Law is represented in priority campaigns and growth initiatives.
• Collaborating with key functions such as Talent, Finance, BMC, Knowledge Insights and Operations to ensure cohesive strategy execution and alignment.
• Communicating with stakeholders at all levels, including senior leaders and project teams across multiple countries to ensure alignment and address any concerns, while navigating diverse cultural contexts and ensuring sensitivity to local practices and regulations.
• The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

• Analytical/decision making responsibilities:
  
  • Development of recommendations for strategic direction and/or ability to assist in problem solving as strategic issues arise.
  • Proactively anticipates problems before they occur, defines the problems, and identifies the possible/apparent causes.
  • Makes key decisions and suggestions based on a solid understanding of the firm’s business objectives and own experience/knowledge.
  • Uses reasoning to develop alternatives and recommendations for key decisions.
  • Ability and authority to resolve challenges related to specific projects that are of varying complexity.

• Knowledge and skills requirements:
  • Must be proactive and a self-starter capable of translating strategy into tactical execution.
  • Comprehensive knowledge and understanding of EY’s organization, strategy and culture.
  • Expertise in managing market growth and enablement activities.
  • Able to effectively navigate EY’s matrix organization to access, inform and engage the right people at the right time.
  • Good understanding of the EY Tax practice and SSLs including growth drivers, sectors and solutions.
  • Demonstrates knowledge, skills and abilities concerning global business fundamentals, ethics and cross-cultural/geographical sensitivities.
  • Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction.
  • Team player with strong leadership, people management and interpersonal/relationship skills aligned to the firm’s culture and values.
  • Strong skills and prior experience with work across geographically dispersed virtual teams
  • Highly seasoned project management skills and experience with the ability to prioritize and manage multiple strategic, complex projects and initiatives simultaneously. Must be well organized to drive initiatives forward across a varied set of stakeholders and deadlines.
  • Proven ability to work closely with stakeholders and colleagues at all levels, including senior leaders, to influence and deliver desired outcomes. Exceptional written and verbal communication, listening, and interpretation skills enable effective presentation and consultation. Adept at collaborating with varied personalities and work styles, while maintaining professionalism and integrity, especially in time-sensitive initiatives.
  • Excellent attention to detail with a proven track record in supporting executive teams in a high-performing environment and ability to collaborate/develop thought leadership content.
  • Strong analytical and problem-solving abilities, as well as pragmatism to drive outcomes that are both financially sound and operationally feasible.
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint with high technology skills.

• Supervision responsibilities:
  • Responsible for coaching and developing other team members and ensuring the core team collaborate and work effectively together.
  • Directing other team members to support with delivery of high standard materials.
  • Responsible for executing the strategic direction and operational excellence of Law and Tax, acting as role model to others.

Education:

• University/Bachelor’s degree in Law/Tax/Commerce/Business Management or related field.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

Experience:

• 8+ years of experience in a professional services firm or large global organization in an advisory role.
• Considerable experience of operating and influencing across multiple levels of an organization and working with global virtue teams/networks.
• Project management experience and excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs.
• Good understanding of project governance and change management principles.
• Understanding of P&L and general firm financials.

Global role based in EMEIA timezone; will require flexibility to work across time zones. Limited travel might be required.