דרושים Pscm Exp Management Es Em - Rms Iass ב-Ey ב-India, Kochi

Role Description:

• Lead the development and implementation of Gen AI/AI strategies specifically tailored to the Insurance industry.
• A Manager and a thought leader having good business understanding, capable of translating business requirement into GenAI/AI and/or advance analytics problem.
• Champion and oversee the successful integration of Gen AI tools and solutions into existing workflows and processes.
• Work closely with clients and stakeholders to understand their business needs and objectives, partner with cross-functional teams including data scientists, engineers, product managers, and underwriters to identify and prioritize high-impact use cases for Gen AI applications.
• Oversee the development, training and deployment of Gen AI models for tasks within the insurance domain, such as policy generation, claims processing, fraud detection etc.
• Ensure compliance with all relevant regulations and ethical considerations when utilizing Gen AI technologies.
• Get involved in business development, client engagement, proposal writing and presentation of the solutions to senior stakeholders and clients.
• Contribute to the growth of the Gen AI ecosystem within the company by fostering collaboration, knowledge sharing, and internal awareness.
• Stay up to date on the latest advancements and trends in Gen AI and apply them to relevant insurance applications.
• Present and communicate the results and insights of the solutions to clients and stakeholders in a clear and effective manner.
• Manage a team of Gen AI specialists and provide direction and guidance on project execution.
• Provide thought leadership and guidance on best practices and methodologies for Insurance.
• Mentor and coach junior analysts and developers on the team

Key Skills:

• Over 10 years of experience in AI and advanced analytics, including more than 5 years specializing in insurance analytics, with a strong track record of building and deploying analytical solutions
• In-depth knowledge of Generative AI and Solution design concepts and methodologies like RAG, Agentic AI, LLM finetuning. Strong expertise in the application of AI techniques, such as machine learning, deep learning, natural language processing, computer vision, etc.
• Strong understanding of the insurance industry, including underwriting and claims processes of various insurance products, and familiar with the specific problem areas.
• High expertise in Python and next generation technologies such as cloud computing platforms (e.g., AWS, Azure, GCP), big data, AI/ML, etc.
• Experience in using LLM models on cloud platforms i.e. OpenAI @ Azure/ AWS Bedrock/ GCP Vertex AI.
• Proficient in programming languages relevant to Gen AI (e.g., Python, TensorFlow, PyTorch)
• Experience in Agentic frameworks building and deploying (e.g. Semantic Kernel, CrewAI, LangGraph etc.)
• Experience with data preprocessing techniques for AI models and understanding of machine learning concepts and algorithms
• Understanding of end-to-end product development lifecycle in different environments such as dev, QA, and production.
• Git version control and Agile development experience.
• Ability to manage clients and stakeholders effectively and build strong relationships.
• Ability to translate business problem into analytics problem and vice versa.
• Excellent presentation and consulting skills

Key Responsibilities:

• Manage end to end project delivery- scoping, solutioning, designing, developing, testing, deploying or maintaining.
• Ensuring the solutions meet the client requirements and expectations.
• Communicate effectively with the clients and internal stakeholders throughout the project.
• Identify new opportunities and generate proposals for potential clients.
• Present the solutions and showcase the value proposition to senior stakeholders.

Assistant Director, Risk Management

The role of the Conflicts sub-function in RMS is to identify and address potential conflicts of interest of new or existing engagements.

This opportunity will enable the professional to help the firm and its client serving professionals in making right decisions with respect to engagement acceptance, in sync with EY internal compliance policies and regulatory framework. This role will assist in evaluating the risks associated with each engagement and suggest ways to mitigate them. As a conflicts management professional, this opportunity enables to assesses internal EY relationships with the parties involved and provides safeguards to address the threat of potential conflict to an acceptable level. The process also identifies certain matters that need to be considered, or complied with, from an independence perspective, as well as other professional ethical standards and legal or regulatory requirements.

Technical Expertise:

• Develop process understanding around identifying and addressing conflicts of interest at EY and support team in managing service delivery, KPIs and client expectations.
• Builds up significant domain expertise on conflict checking and other related RMS processes and tools
• Coordinates the implementation of Global Delivery Services (GDS) support to conflict checking process across multiple customers.
• Develops comprehensive knowledge of each Service Line, Industries and local characteristics to demonstrate the ability to link-up conflict of interest situations with the rendered services.
• Builds and manages existing and future development of Conflict Checking team at GDS.
• Proposes suggestions and solutions for improvements to processes. identifies and reports best practices within area of focus.
• Manage operational, financial, and strategic responsibilities and projects, primarily including (but not limited to) areas like data governance, turnaround time (TAT), reporting, invoicing, financial planning, KPI benchmarking, headcount planning and process efficiency.
• Develop and implement a robust early warning system re process KPIs and benchmarks that can enable a zero-surprise delivery.
• Coordinates training schedules for new and existing members of the GDS conflict checking team.

Client Management

• Consults with or escalates conflict checks to Area Conflicts Leaders or Sub Area Conflict Coordinators on a timely basis
• Assist leadership in meeting agreed Service Level Agreements (SLA)
• Assist in managing the client’s expectation through a robust client management framework
• Regular Connect with leadership and senior stakeholder and independently lead conversations and maintain strong relationship.
• Sharing regular reports such as KPIs, other ad hoc reports with leadership and stakeholders.

People Management

• Responsible for performance management and appraisal process for the team
• Governing efficiency and productivity of the team members on a day-to-day basis. Ensures adherence to conflict checking work-flow protocol and tools
• Liaising with L&D team and recommend training requirements of the team to develop their technical and other soft skills
• Coaches and mentors team members for professional development and their career growth.
• Conduct team meeting and focus group discussions at regular intervals to ensure a positive and thriving work environment.
• Liaise with recruitment team and partner in hiring process to ensure an optimal pool of resource as well as enabling exceptional onboarding experience for people.

Skills and attributes for success

• Exceptional and proven customer service skills, including responsiveness and commitment to quality.
• Proficient in active listening, capturing key points effectively, and providing clear, concise responses to inquiries.
• Advanced capabilities in project management, with hands on experience in managing a variety of time-sensitive projects, both internal and external, with a track record of effective coordination.
• Outstanding in verbal communication, adept at crafting professional written materials, and proficient in creating and delivering engaging presentations.
• Unwavering commitment to ethical standards, integrity, and professional values.
• Resilient and driven, with an ability of thriving under pressure and adeptly handling multiple tasks in dynamic environments.
• Exceptional team-building spirit, interpersonal skills, and leadership acumen, with experience in guiding larger teams.
• Good awareness of overall business and economic environment at a country-level and at a global level.
• Demonstrate strong problem-solving skills, including creativity and innovative thinking
• Bring innovation to improve processes and work products, and have the ability to learn/adapt quickly when required
• Proven management experience with large teams, overseeing 40-50 individuals.
• Ability to work well in a team and committed to nurturing a harmonious work environment.
• Global mindset, with the ability to engage effectively in diverse, international settings.
• Strong analytical aptitude, paired with a methodical approach to problem-solving.
• Skilled in addressing and resolving team inquiries and serving as a key contact in escalation protocols.

To qualify for the role, you must have

• Post-graduate degree from a reputed institute.
• Preferably an International Certificate in Enterprise Risk Management or similar.
• Relevant experience of 10+ years and more in the same domain or related profile
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Compliance functions in Big 4 or other professional service organizations
• Demonstrated ability to execute against project plans and expectations
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Advanced MS Office knowledge (especially in excel, presentation (ppt's)
• Proficient research & analytical skills with knowledge of databases

Ideally, you’ll also have

• Knowledge on difference between risk advisory and risk management
• Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program
• Critical thinking skills with the ability to independently solve problems with data

Technologies and Tools

Experience in MS office suites like Microsoft 365, MS excel, PowerPoint.

What you can look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our WFA practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
• Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices.
• Provide advice and guidance as a subject matter expert and work effectively as part of a large distributed program team.
• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
• Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 12 -16 years of relevant experience
• Experience leading change management efforts on global client projects
• A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation
• Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
• Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in selling and delivering work that spans across the full project lifecycle

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Experience in creating project budget and resource estimates for several domains within HR and technology transformations
• Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
• Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
• Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
• Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in identifying and leveraging data-driven change management techniques to drive the transformation
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Key Responsibilities

• Coaching and Mentoring: Coach teams in Agile principles and practices, helping them to adopt and adapt Agile methodologies such as Scrum, Kanban, or Lean. Engage with team members to explore areas of improvement in Agile practices and promote a culture of continuous improvement.
• Scrum Master Responsibilities: Partner with Product Owners to prioritize work through the backlog and manage Scrum artifacts. Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Performance Metrics: Define process metrics within the Scrum team to ensure seamless communication with stakeholders. Measure team progress using metrics like burn-down charts and track dependencies with other Scrum Teams for seamless delivery.
• Organizational Change: Work with senior leadership to embed Agile principles in day-to-day scenarios and collaborate with other leaders to drive organizational change.
• Identify Continuous Improvement Opportunities: Proactively identify opportunities for continuous improvement and share best practices. Navigate the organization to remove impediments impacting team progress.

General Responsibilities

• Agile Project Management: Manage multiple critical projects, requiring matrix management of activities across all functional areas. Drive project planning activities, including stakeholder identification, risk management, and regular status reporting.
• Stakeholder Management: Communicate, influence, and negotiate with Product Owners and stakeholders to ensure alignment on project goals and deliverables. Create and maintain project schedules, identifying resource estimates, timelines, milestones, and critical paths.

To Qualify for the Role You Must Have

• Education: Bachelor’s or Master’s degree in Software Engineering, Information Technology, MBA, MCA, or any other related Master's degree.
• Experience: 5-10 years of relevant Agile experience (Scrum Master, Agile Coach/Mentor) with at least 3-7 years of hands-on project management experience delivering technology solutions.
• Communication Skills: Exceptional communication and stakeholder management skills.
• Mandatory Agile Certifications: Preferably SAFe Agile or Scrum.org (PSM I + PSM II) or Scrum Alliance (Certified Scrum Master).
• Project Management Certification: PMP is preferred but not mandatory.

Skills Desired:

• Substantial experience working as part of Agile teams.
• Ability to embed and foster Agile ways of working at the team level.
• Proactively upskill the team in Agile practices.
• Identify opportunities for continuous improvement and share best practices.
• Communicate, influence, and negotiate with Product Owners and stakeholders.
• Navigate the organization to remove impediments impacting team progress.
• Analyse and refine existing processes.
• Coach and mentor team members to drive continuous improvement.
• Deep understanding of agile software delivery and operational aspects.
• Knowledge of Agile frameworks (DevOps, etc.).
• Experience with JIRA/Azure DevOps or similar software.
• Understanding of technology-enabled business transformation and delivering enterprise-level IT projects.
• Exceptional communication and stakeholder management skills

Your scope of duties:

• Leading or supporting business and system analysis across front, middle, and back-office processes
• Facilitating workshops with client stakeholders to gather and refine requirements
• Documenting business processes, functional specifications, and system requirements
• Defining integration interfaces and contributing to the design and testing of API and file-based integrations
• Designing, setting up and maintaining AI Agents
• Planning and executing data migration activities, including mapping, cleansing, enrichment, and reconciliation
• Participating in system configuration, UAT/SIT cycles, and cutover/dress rehearsal planning
• Collaborating with stakeholders across business and IT to ensure alignment and quality of deliverables
• Supporting regulatory and compliance-related activities as part of system implementation

• EY.AI - in this role, your capabilities are augmented by artificial intelligence. With AI-powered solutions your analyses, insights and innovative ideas will reach a higher level. Starting with a series of training sessions, you will then use EYQ - your virtual assistant, along with other unique tools often available exclusively at EY. We continuously invest in innovation to provide you with a work environment where you can focus on the most interesting aspects of your job and create the best solutions for clients.

Our requirements:

• At least two years of experience in financial services IT projects, ideally in insurance
• Hands-on experience with EIS Insurance Core System or comparable systems (Guidewire, SAP, etc.)
• Familiarity with insurance business processes in at least one of the following areas: sales path, claims handling, or billing
• Strong analytical and documentation skills, including UML, BPMN, and writing functional/technical specs
• Understanding of integration architecture (APIs, messaging, file-based), especially in insurance ecosystems
• Fluency in English
• Academic degree in IT, Finance, or a related field
• Willingness to travel to Saudi Arabia for on-site project work for 50% of the time
• Nice to have: Java script and/or Python skills and experience, understanding of AI solutions present on the market

What we offer:

• - global certification of your competencies and the opportunity to earn an MBA title from the prestigious Hult University
• Career Counselor- professional, one-to-one guidance on career building and development
• Innovate EY- unique programmes where you can create your own start-up using our know-how and funding
• Psycho-educational platform- a package of free consultations with specialists in the broad field of mental health and personal development and access to educational activities
• A convenient hybrid working model
• Benefit programme

Recruitment stages:

1. If you are doing it for the first time, create a profile and add a resume.
2. Talk.

Responsibilities:

• Assist in resource planning activities, including analyzing project requirements, forecasting resource needs, and identifying potential gaps or conflicts.
• Collaborate with team members to gather resource availability information, update databases, and maintain accurate records of resource allocations.
• Support the scheduling and coordination of resources for projects, ensuring optimal utilization and alignment with project timelines.
• Monitor and track resource allocation and utilization, providing regular updates and reports to leads and project managers.
• Assist in identifying and resolving resource allocation conflicts, working closely with stakeholders to find suitable resolutions.
• Contribute to process improvement initiatives by suggesting and implementing enhancements to streamline resource management workflows.
• Stay updated on industry trends and best practices related to resource management, sharing knowledge and insights with the team as appropriate.
• Provide administrative support as needed, such as preparing documentation, and maintaining relevant files and databases.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent organizational and time management abilities to handle multiple tasks and meet deadlines.
• Effective communication skills, both verbal and written, to interact with team members and stakeholders at all levels.
• Proficient in using productivity tools, such as Microsoft Excel, to analyze and present data.
• Ability to work collaboratively in a team environment while also being able to work independently when required.
• Proactive attitude and willingness to learn and adapt in a fast-paced and evolving work environment.
• Familiarity with resource management software or tools is a plus.

We offer a supportive work environment, opportunities for professional growth, and a competitive compensation package. If you are eager to kick-start your career in resource management and contribute to our organization's success, we invite you to apply for this entry-level position.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Be recognised as a subject matter expert in one or more areas in the HR functional domain.
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations
• Support development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Build capability in change management pillar in collaboration with various parts of the GDS organisation and other EY member firms

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 6-9 years of relevant experience
• Experience executing change management efforts on global client projects
• Experience supporting a range of HR Transformation, Digital Strategy, and ERP Transformation projects from strategic design to implementation as part of a globally distributed team
• Experience in being part of a large global transformation effort, in a change management role to drive business readiness and business adoption
• Strong working knowledge in the implementation of some of the following organizational change management elements: change strategy and visioning, communication strategy, change impact assessment, business readiness assessment, stakeholder management and engagement, training design and delivery, change network implementation, and organization alignment
• Experience managing and providing direction to project team members
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in designing and deploying behavioural interventions to help drive accelerated adoption and foster cultural change

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Exposure to stakeholder workshop design, content curation, and co-facilitation experience
• Experience in Communications strategy, planning, execution
• Awareness of new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in working with data using analytics/statistical tools such as SPSS, Power BI, R, Spotfire
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you