דרושים Accounts Receivable Supervisor ב-Ey ב-Canada, Calgary

Your key responsibilities

The AR Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts receivables follow-up via customer service calls and proactive follow-up with our Engagement teams.

• Place service review calls to client contacts
• Review and update reports in excel; extract and input data
• Ensure continuous follow ups for the volume of calls
• Team with Accounts Receivable team to resolve discrepancies related to invoices and trace payments
• Other duties as required

Skills and attributes for success

• Superior customer service skills both oral and written
• Strong organizational skills with the ability to handle and manage high volume of calls
• Self-Starter with the ability to work independently
• Ability to multi-task and work in a demanding environment
• Ability to work independently in a fast-paced, dynamic team-oriented environment

To qualify for the role you must have

• 1 to 3 years’ experience in collections or customer support
• High proficiency in MS Excel (advanced skills)

Ideally, you’ll also have

• Post-secondary education
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients goals.

What we offer

The salary range for this job in British Columbia is $44,400 to $66,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Your key responsibilities

• Recruits, hires, and drives the onboarding/trainings for a team of professionals who deliver exceptional customer service and work together to achieve agreed-upon targets and goals.
• Oversees the team’s effectiveness by reviewing AR reporting and following up with team to ensure alignment to the ARC Team Vision of “Mastering the Fundamentals”, driving Responsiveness-Accountability-Consistency-Follow Through. Reviews team portfolio for equity and provides guidance on prioritization of critical AR.
• Holds one-on-one coaching sessions, building skills over time through training and development programs, as well as project assignments.
• Continuous review of all AR processes to ensure efficiency and consistency across all business units. Recommends and drives process improvement initiative and implementation. Performs weekly analysis to find material AR as well as On-Account open payments to minimize exposure.
• Aids in the analysis and preparation of critical AR and Sector/Industry Group focused account collection support.
• Proficiently conducts account analysis in both open and closed payment history to find root causes on some of the complex cash applications.
• Manages employee performance by having meaningful and consistent coaching discussions and completing performance evaluations.
• Organizes and leads core team conference calls monthly to ease effective communication, teaming, and achievement of goals.
• Collaborates with Sr ARC to manage escalations and resolve issues on time.
• Provides guidance to team when preparing correct and complex AR reconciliation spreadsheets as required.
• Reviews account assignments to set up client/account portfolio. Understands and eases complexity with client payment processes.
• Solicits and appropriately responds to feedback from key stakeholders (ASFL) to ensure high quality and customer satisfaction.
• While travel is generally not required on a regular basis certain circumstance may require attending a training session or attend a client meeting in a different location.

Skills and attributes for success

• Possess high level of professionalism and leadership attributes.
• Effective interpersonal and communication skills (verbal and written); able to meet with personnel at all levels, internally and externally, because of strong customer service skills.
• Strong research/analytical/reasoning/decision making skills.
• Proven organizational skills.
• Exceptional customer service orientation
• Strong ability with Microsoft Excel, PowerPoint and Word programs as well as the ability to learn new applications quickly.
• Effective delegation and time management skills
• Ability to articulate situations and make prompt sound business decisions based on judgment and experience.
• Strong teaming abilities as well as demonstration of effective virtual teaming
• Effective multitasking and prioritization skills
• Demonstrate insightful and developmental coaching.

To qualify for the role, you must have.

• Approximately 5 years as supervisor or team lead with added financial management experience beneficial.
• Bachelor’s degree in finance, accounting or business administration or equivalent years of relevant experience.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you