דרושים Vulnerability Management Research Analyst_senior ב-Ey ב-Argentina, Buenos Aires

committed to providing our client-serving professionals with relevant experiencesto promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You’ll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You’ll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.

You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You’ll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You’ll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.

Your key responsibilities

• Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
• Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.
• Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals’ unassigned time and balance the workload of engagement teams.
• Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
• Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.
• Focus on engagement needs by appropriately prioritizing staffing decisions.
• Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.
• Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.
• Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.
• Raise critical and complex issues identified to EM leadership.

Skills and attributes for success

• Strong analytical skills; detail-oriented
• Very strong communication skills, both oral and written
• Proficient at negotiation skills and conflict management
• Ability to be creative and “think outside the box”
• Moderate understanding of Excel
• Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.
• Comfortable working longer hours as needed

To qualify for the role, you must have

• Bachelor's degree or equivalent work experience

Ideally, you’ll also have

• Proficiency in Microsoft applications
• Strong problem-solving skills

What we look for

We’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.

committed to providing our client-serving professionals with relevant experiencesto promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You’ll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You’ll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.

You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You’ll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You’ll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.

Your key responsibilities

• Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
• Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.
• Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals’ unassigned time and balance the workload of engagement teams.
• Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
• Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.
• Focus on engagement needs by appropriately prioritizing staffing decisions.
• Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.
• Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.
• Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.
• Raise critical and complex issues identified to EM leadership.

Skills and attributes for success

• Strong analytical skills; detail-oriented
• Very strong communication skills, both oral and written
• Proficient at negotiation skills and conflict management
• Ability to be creative and “think outside the box”
• Moderate understanding of Excel
• Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.
• Comfortable working longer hours as needed

To qualify for the role, you must have

• Bachelor's degree or equivalent work experience

Ideally, you’ll also have

• Proficiency in Microsoft applications
• Strong problem-solving skills

What we look for

We’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.

committed to providing our client-serving professionals with relevant experiencesto promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You’ll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You’ll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.

You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You’ll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You’ll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.

Your key responsibilities

• Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
• Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.
• Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals’ unassigned time and balance the workload of engagement teams.
• Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
• Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.
• Focus on engagement needs by appropriately prioritizing staffing decisions.
• Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.
• Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.
• Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.
• Raise critical and complex issues identified to EM leadership.

Skills and attributes for success

• Strong analytical skills; detail-oriented
• Very strong communication skills, both oral and written
• Proficient at negotiation skills and conflict management
• Ability to be creative and “think outside the box”
• Moderate understanding of Excel
• Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.
• Comfortable working longer hours as needed

To qualify for the role, you must have

• Bachelor's degree or equivalent work experience
• 3-5 years of experience.

Ideally, you’ll also have

• Proficiency in Microsoft applications
• Strong problem-solving skills

What we look for

We’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.

Expert in SCCM, Intune, SQL, PowerShell, Power BI and App Proxy Exposure

• Supervising Associate
• Argentina

• Design, implement, and optimize SCCM (System Center Configuration Manager) architecture and hierarchy for large-scale environments.
• Perform advanced troubleshooting of complex SCCM and Intune related issues, including client/server communication, software distribution, patch management, and compliance settings.
• Manage SCCM site servers, site roles, and maintain the overall health of the SCCM infrastructure.
• Develop and automate administrative tasks using PowerShell scripting to streamline processes and improve efficiency.
• Utilize SQL Server for custom queries, report generation, and database maintenance to support operational and management reporting needs.
• Leverage Power BI to develop dashboards and visualize key SCCM / Intune metrics for various stakeholders.
• Implement, monitor, and support SCCM Co-management for hybrid management of devices, ensuring seamless operation between SCCM and Intune environments.
• Configure, maintain, and troubleshoot Cloud Management Gateway (CMG) in SCCM to enable secure management of internet-based clients.
• Collaborate with cross-functional teams to ensure seamless integration with Intune for co-management scenarios, providing L2-level support for Intune-related issues.
• Assist in the deployment and configuration of devices using Intune, including enforcing compliance policies and security baselines.
• Troubleshoot Intune-related issues such as device enrolment, application deployment, and profile configuration.
• Support integration of Intune with SCCM for hybrid management scenarios and ensure smooth transition and coexistence of devices.
• Offer L1-level guidance and basic support for Microsoft Entra Application Proxy, ensuring secure access to on-premises applications as needed.
• Provide guidance on configuring and maintaining Microsoft Entra Application Proxy connectors for secure remote access to on-premises applications.
• Monitor and report on the health and performance of Microsoft Entra Application Proxy connections, escalating issues as needed.
• Document configurations, procedures, and troubleshooting steps for knowledge sharing and process compliance.
• Act as a technical mentor and escalation point for L1/L2 support teams.

• Extensive hands-on experience with SCCM and Intune, including designing and maintaining architecture and hierarchy in complex environments.
• In-depth understanding of SCCM components such as distribution points, management points, site systems, boundary groups, and client deployment.
• Expert-level troubleshooting of SCCM and Intune deployment, patching, Windows Update for Business, Application delivery, and Compliance management.
• Strong proficiency in PowerShell scripting for automation and reporting.
• Solid command of SQL Server for creating queries, custom reports, and maintaining SCCM database health.
• Experience developing visualizations and dashboards in Power BI.
• Intermediate (L2) experience with Microsoft Intune for device and application management in hybrid or cloud environments.
• Basic (L1) familiarity with Microsoft Entra Application Proxy concepts and ability to provide front-line support.
• Excellent communication, documentation, and collaboration skills.
• Ability to work independently, handle multiple priorities, and provide mentorship to junior team members.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent are preferred.
• Minimum 10 years of hands-on SCCM (Intune) administration and support in a large-scale enterprise environment.
• Demonstrated experience with PowerShell, SQL Server, and Power BI tools.
• Working knowledge of Microsoft Entra Application Proxy is a plus.

You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You’ll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You’ll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.Your key responsibilitiesAssign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals’ unassigned time and balance the workload of engagement teams.Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.Focus on engagement needs by appropriately prioritizing staffing decisions.Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.Raise critical and complex issues identified to EM leadership.Skills and attributes for successStrong analytical skills; detail-orientedVery strong communication skills, both oral and writtenProficient at negotiation skills and conflict managementAbility to be creative and “think outside the box”Moderate understanding of ExcelStrong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.Comfortable working longer hours as neededTo qualify for the role, you must haveBachelor's degree or equivalent work experience3 - 5 years of experience in a professional services firm desiredIdeally, you’ll also haveProficiency in Microsoft applicationsStrong problem-solving skillsSome supervisory experienceWhat we look forWe’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.