דרושים Strategy Operations Manager Trust ב-איביי ב-United States, San Jose

What you will accomplish:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and success metrics

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, legal, operations, and strategy

• Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity.

• Partner closely with Program Management to run through blockers and communicate dates and achievements

What you will bring:

• 8+ years of experience in building products at scale. Deep expertise in consumer focused Product Management and Product Development lifecycles

• Experience leading complex, multi-phase strategic products, in addition to the ability to lead matrix teams in a global context

• Exceptional analytical skill with a successful track record and specific examples of launching products with measurable impact

• Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development

• Strong, concise communicator and effective story-teller . E xperience using both analytics and qualitative research to express the vision and strategy of the product

• Technical depth and proven experience with building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

What will you do?

• Lead a talented full-stack team of backend, and frontend engineers

• Mentor and guide the development of your team members in a tailored empathetic manner suited for each individual

• Build collaborative and inclusive teams

• Own your teams deliverables and ship high quality software

• Build and maintain a healthy prioritized backlog in alignment with the team goals

• Collaborate with product managers, business units, analytics to brainstorm and build the next generation of our product and scale it.

• Layout technical vision for the team

• Push the bar to solve complex technical challenges of scale and performance

• Maintain a balance between short term and long term goals while shipping high impact products quickly

• Partner effectively and influence peers and senior leadership both within the organization and across eBay

• Experience leading or managing a small to medium-sized team of developers

• Experience in building large scale distributed systems with high availability, scalability and resilience

• Proven results-oriented person with a focus on delivery in a high-velocity environment

• Great communication skills. Needs to articulate thoughts and proposals clearly

• Experienced working in Agile teams

• Ability to grasp new areas; and adapt to changes

• Familiarity with eCommerce is a plus

• 10 years of work experience and 3+ years of leading or managing a team

• Exciting Product Mission with Impactful Technical Challenges - Dive into the heart of eCommerce innovation at Buyer Experiences, where we’re transforming eBay's shopping journey. By focusing on simplification, personalization, and modernization, we aim to build world-class buyer and seller experiences on eBay marketplaces with creativity and passion. Utilizing cutting-edge technologies like Generative AI, you'll tackle complex challenges that directly improve the shopping experience for millions of eBay users everyday.

• Vibrant Culture - At Buyer Experiences, our strength lies in our diversity, transparency, and collaborative spirit. Our open culture ensures every voice is valued and heard. We celebrate our successes together and approach each challenge as an opportunity for collective growth. Be a part of a dynamic community that not only values your expertise but is also committed to your personal and professional growth.

• Flexible Working - Enjoy exceptional support for remote work, allowing you to balance your professional and personal life seamlessly.

The base pay range for this position is expected in the range below:

As the Director of Trust Strategy and Operations for Post-Purchase Experiences, you are a skilled and accomplished leader, demonstrating excellence in strategy, execution, and operations. You will define and lead the strategy and vision for how a diverse set of post-purchase policy areas, including cancellations, returns, and missing items, individually and collectively create a cohesive, predictable, and fair framework that balances protections and accountability for all. You will also lead the reimagination of how buyers and sellers navigate through experiences where their activity many have been temporarily restricted. You will lead cross-functional execution by partnering closely with internal teams, representing both buyers and sellers, and driving measurable marketplace results. Finally, you will be responsible for the operational mechanisms and continuous improvement that ensure these critical programs perform seamlessly day-to-day. This role is pivotal as eBay accelerates into a new era of growth powered by innovative experiences like live shopping and item authentication.

The Trust team sits at the heart of this evolution, and the mission is to make every connection safe, seamless, and worthy of confidence. But that’s not all! You will also play a key role in consistently improving the Trust entity's execution framework, processes, systems, and data. You will partner with Product Management, Analytics, Engineering, Design and Customer Support to identify areas of opportunity, size impacts and drive new strategies and operational plans. You will use predictive methods to advise market level decisions and ensure solutions meet the stated goals and objectives and account for changing market and economic conditions. You will develop the comprehensive framework and operational plan to improve measurable outcomes and expand the areas of focus within the Trust organization. Lastly, you will ensure that the needs of our international teams are well represented.

Implement strategic, operational, and data-driven approaches to gain support from various parties for balanced solutions that may challenge current strategies and timelines. and influence leaders across the Trust organization, building culture, establishing standards, and achieving goals

Strengthen and lead the Operations function for Trust, enhancing assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and escalate issues to internal partners and stakeholders

Champion experience improvements, share best practices and promote operating standards across the Trust organization

Who You Are - A Proven Leader Who:

• Is a strategic leader with a point of view
• Sees the system, e.g., understands end to end Trust experiences, Buyer and Seller needs and eBay platform technical architecture
• Understands the practical applications of analytics, design, and research and how all fit into building new processes and deploying new technologies
• Inspires a high performing team, delivering results at eBay’s scale
• Sets aggressive personal and team goals
• Takes ownership and delivers results
• Builds and sustains strong partnerships
• Communicates clearly, effectively, and proactively with exceptional listening, written and verbal communication skills
• Is comfortable presenting to executives, business, and engineering alike
• Leverages data effectively
• Quickly and proactively resolves issues
• Acts with integrity
• Brings experience with online and marketplace retail environments

Minimum Qualifications:

• BA/BS degree, with 12+ years of proven experience within two or more functional areas (e.g., Trust & Safety Operations, Operations, Quantitative Research, Analytics, Data Science, Product Management)
• Excel in business and technical skills, understanding Trust program needs, proposing creative solutions, leading projects to meet deadlines with outstanding results
• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement
• Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs
• Deep data expertise with the ability to find the trends and implications within data to advise sound decisions
• Relentless execution, resourcefulness, and track record of delivering results in challenging situations
• Experience communicating insights through data with senior-level executives
• Prior experience building and leading teams of 5+ team members
• Prior experience working as a part of or closely with a Trust and Safety organization
• Proven experience leading the delivery of large-scale programs (i.e., multi $B), experiences, and products from roadmap to delivery as well as leading elements related to full-funnel and end-to-end user journeys

• Strong customer and stakeholder empathy
• Creative problem-solving skills

The base pay range for this position is expected in the range below:

• Lead and inspire a high-performing team of data scientists and analysts to conduct sophisticated diagnostic analytics that uncover what drives the Global and U.S. business in particular.

• Partner cross-functionally across all analytics domains (e.g. Ads, Shipping, and Focus Categories) to perform deep-dive analyses that explain business dynamics and surface actionable insights.

• Serve as a trusted advisor to the U.S. Country Manager, providing strategic, data-driven insights that clarify performance trends and guide operational decisions.

• Collaborate with Corporate Finance on strategic insights and presentations for the Board of Directors and Investor Relations, shaping how eBay communicates business performance and future opportunities.

• Co-create with the Agentic Analytics Product team to prototype ground breaking AI and diagnostic applications, influencing the automation and intelligence roadmap that powers next-generation analytics.

• Drive critical initiatives as both an executor and strategic thought partner, ensuring data science and analytics play a central role in eBay’s growth and transformation agenda.

• Apply sophisticated analytics and AI techniques including simulations and experimental diagnostics to uncover emerging customer behaviors and new performance drivers.

• Champion data-driven strategies that improve customer experience, and marketplace efficiency , directly impacting key business outcomes.

• Supervise the analysis of large, sophisticated datasets to identify trends, patterns, and leading indicators that explain shifts in business and product performance.

• Translate complexity into clarity , communicate analytical insights, implications, and strategic recommendations to senior leadership and cross-functional partners with precision and influence.

• Cultivate a culture of curiosity, innovation, and continuous improvement , empowering your team to push the boundaries of what’s possible with data.

• Stay ahead of the curve

• Master’s in Data Science, Analytics, Statistics, Computer Science, or a related field.

• Minimum of 10 years of experience in data science or analytics, with at least 3 years in a leadership role.

• Consulting experience preferred

• Consistent track record of using data science to drive significant business impact

• Strong understanding of data science and analytics, predictive modeling, and sophisticated diagnostics techniques.

• Excellent problem-solving skills and the ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Outstanding leadership skills with the ability to empower and inspire a team.

• Outstanding communication and interpersonal skills, with the ability to articulate insights and complex concepts to a non-technical audience.

• Experience with big data technologies and tools (e.g., Hadoop, Spark, SQL) and programming languages (e.g., Python, R, Java).

The base pay range for this position is expected in the range below:

• Deliver business performance reporting on a weekly, monthly, and quarterly cadence, providing clear insights into key drivers and trends.

• Develop and improve analytical tools that allow for rapid, data-driven performance assessments.

• Communicate insights effectively to both technical and non-technical audiences, ensuring timely business actions.

• Lead ad-hoc analytics and cross-functional initiatives to address critical business questions.

• Model eBay’s future outlook using sophisticated analytics and scenario modeling.

• Collaborate with Finance, Marketing, Strategy, Analytics, and Product teams to lead complex analytical projects and provide actionable recommendations.

• Streamline reporting and processes by identifying automation opportunities that save time and reduce non-value-added work.

• Dedicated to working the Hybrid model with 3 days per week onsite at our San Jose, CA corporate headquarters.

• 7+ years of experience in a similar analytical role — ideally within Finance, Analytics, Strategy, Engineering, or Product Management.

• Proven ability to structure and tackle complex analytical problems using both quantitative and qualitative methods.

• Proven track record of influencing cross-functional partners and driving insights into action.

• Outstanding communication and presentation skills, capable of translating sophisticated analyses into clear, impactful narratives for diverse audiences.

• Strong analytical competence with a meticulous attention to detail and accuracy in data handling and reporting.

• Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Engineering, Statistics, Economics, or Business).

• Familiarity with statistical modeling, forecasting, or machine learning concepts.

• Experience developing automated reporting and data visualization dashboards (e.g., Tableau, Power BI, or Looker).

• Experience with SQL or relational databases highly preferred.

The base pay range for this position is expected in the range below:

• Strategy Development: Develop the strategies for eBay to differentiate itself in the market. This will include crafting the strategies, developing the key initiatives to support the strategies and working closely with key eBay constituencies to gain consensus.
• Project leadership: Independently, lead cross-functional projects involving executive and senior partners from various part of the organization.
• Thought leadership: Develop content and topic expertise, as well as perspectives on issues important to eBay’s strategy. Structure problems. Develop creative solutions to challenging business problems
• Strategy Mobilization: Work with the eBay line organization as needed to support mobilization and implementation of the business strategies.
• Market and Competitive Analysis: Develop insightful market intelligence about key industry trends (technology, competitors, consumers, regulatory, etc.) and advise the organization of their strategic implications.
• Business Analytics: Drive business judgment, market understanding, problem solving, and fact-based analysis to identify, prioritize, structure, and solve challenging business problems.
• Team Leadership: Lead and mentor a driven strategy team in the development and execution of critical initiatives
• Communication: Develop storylines for presentations, prepare and deliver presentations to senior leadership
• Leading through uncertainty: Self-direct as well as manage resources on the strategy team and across the organization to deliver superior end-products in a dynamic industry and corporate environment

• Intellectual curiosity
• Excellence in structured thinking, developing sensible, creative solutions to challenging strategic business problems. Creativity and “out of the box” thinking that drives innovation. The ability to “see around corners” and “connect the dots” that enable business to proactively drive business
• Strong executive presence and ability to communicate strategy clearly and simply. Ease with executive-level interactions. Ability to create clear and simple storylines.
• Proven track record to lead and mentor a driven strategy team in the development and execution of key initiatives. Ability to lead, empower and mentor project team members
• Comfort in reaching out and prioritizing cross-functional collaboration in a highly matrixed environment
• Outstanding analytical capabilities (quantitative and qualitative), ability to generate key insights
• Comfort in handling uncertainty
• Highly collaborative – be fun, and easy to work with!

• Proven leader with at least 10 years of work experience - at least 2-3 years at a top strategy consulting firm at project management level are a must
• Bachelors Degree required, MBA or equivalent preferred
• Expertise in technology, ideally in e-commerce, retail, payments, and/or consumer facing products is highly desirable

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The base pay range for this position is expected in the range below:

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the entire live commerce journey, including the foundational technology platform, the global buyer experience, and the tools sellers use to broadcast, engage, and monetize their live streams. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 8+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred.

• Bachelor’s degree required; MBA or relevant advanced degree preferred.

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance.

The base pay range for this position is expected in the range below: