דרושים Sr. Aml Compliance Mgr - Subsidiaries ב-איביי ב-United States, Austin

As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What You Will Accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Exceptional leadership, communication, and collaboration skills across technical and non-technical teams.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

• Drive development and implementation of AML controls and processes, ensuring new subsidiaries meet all regulatory requirements and support eBay’s compliance framework.

• Champion cross-functional collaboration across product, engineering, and compliance teams to deliver solutions that balance customer experience with policy obligations.

• Assess and communicate AML requirements for new initiatives, delivering clear, actionable guidance for various partners and embedding a compliance-first approach.

• Influence the build of transaction monitoring and case management features to optimize detection of suspicious activity and meet intended compliance outcomes.

• Empower team learning and growth by sharing expertise on emerging financial crime trends and protocols, strengthening eBay’s risk mitigation strategies.

• Generate impact through the drafting of policies, procedures, and management reports, driving continuous improvement and efficiency in AML program operations.

• Dedication to working our Hybrid model with 3 days per week in our Austin, Texas office.

• Deep knowledge and experience in BSA/AML regulations, international AML/CFT standards, and OFAC compliance, with 5-8 years in a fintech or similar environment.

• Sophisticated analytical, investigative, and documentation skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint, Access) and case management applications.

• Track record of effective cross-functional collaboration, clear oral and written communication, and positive, inclusive teamwork in fast-paced environments.

• Bachelor’s degree in business, accounting, law, or similar field; law degree or recognized banking school credential strongly preferred.

• Relevant professional certification (Anti-Money Laundering Specialist, Financial Crimes Specialist, Certified Fraud Examiner) or willingness to acquire.

• Ability to manage confidential and sensitive matters with integrity and discretion, while thriving in time-critical situations and driving impactful outcomes.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

Are you excited to:

• Develop and maintain sanctions systems, understanding their operations and alignment with the sanctions risk appetite.

• Drive sanctions screening re-calibration.

• Define and drive sanctions screening requirements in collaboration with the product management team.

• Assist the business in identifying and understanding Sanctions risk exposures.

• Analyze business data to identify trends and assess potential Sanctions risks.

• Review escalations from ongoing screening processes for Sanctions nexus.

Qualifications:

• 2+ years of compliance experience in fin-tech, start-ups, technology, or emerging financial services, 5+ Sanctions program experience.

• Material experience with sanctions screening tool requirements, testing, calibration, and documentation.

• Knowledge and experience with OFAC and non-US Sanctions laws, regulations, and compliance requirements (including reporting and record retention).

• Strong organizational skills with project management experience.

• Ability to thrive in a fast-paced, dynamic, and time-critical environment.

• Strong interpersonal, analytical, and problem-solving skills.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The base pay range for this position is expected in the range below:

Job Summary

The AML Governance, Sr. Analyst, will play a key role in supporting eBay’s robust governance and oversight framework for the Anti-Money Laundering (AML) Compliance Program. This position centers on supporting core governance functions such as:

• Exam management: Coordinating regulatory examinations and internal audit requests to ensure alignment with internal policies and external regulations.
• Issue management: Generating reports and providing status updates on both internal and external issues affecting the AML program.
• Policy management: Assisting with periodic refresh cycles for AML and Sanctions policies to maintain ongoing regulatory compliance.
• Training: Supporting the delivery of AML compliance training

Required Qualifications

• Bachelor’s degree in law, Business Administration, Finance, or a related field.
• Professional experience in compliance, AML, risk management, or financial crime prevention, preferably within a regulated financial services or payments environment.
• Familiarity with AML governance, training protocols, and regulatory obligations (e.g., BSA, FinCEN).
• Strong organizational skills with proven experience managing multiple projects and deliverables.
• Excellent communication skills.

Preferred Qualifications

• Minimum 3 years experience employed in an AML Compliance department.
• AML certification (e.g., CAMS, CFE) or equivalent credential.
• Understanding of data analytics for compliance risk monitoring.
• Prior experience with enterprise compliance frameworks and online learning platforms.

The base pay range for this position is expected in the range below:

What you will accomplish:

• You will work hand-in-hand with Self-Service and Agent Assist product leaders to weave AI into a detailed, end-to-end ecosystem. Ensure customer journeys are effortless, agents are empowered, and AI works behind the scenes to reduce friction at every step.

• Develop and deliver automation that removes complexity for customers and agents alike. From smarter routing to predictive staffing, build systems that cut down on repeat contacts, minimize wait times, and simplify the overall experience.

• Harness the voice of the customer through analytics, NLP, and machine learning.

• Compose the roadmap for AI platforms and integrations that scale across the enterprise. Oversee APIs, vendor ecosystems, and technology partnerships to ensure our infrastructure supports the rapid adoption of AI across all channels.

• Balance experimentation with execution by piloting new AI use cases while building frameworks, playbooks, and governance to guide balanced adoption. Bring both creativity and discipline to how AI transforms the way we work.

• Engage business collaborators as partners in transformation. Use storytelling, data-driven narratives, and clear success measures to align them with the AI vision. Develop clarity, build trust, and ensure leaders across the organization are advocates for reducing customer effort through AI.

What you will bring:

• 5+ years of Product Management experience, ideally in contact center, customer experience, or SaaS platforms.

• Confirmed ability to deliver AI/ML-enabled solutions that reduce customer effort and drive operational efficiency.

• Solid understanding of contact center operations, workforce management, and CX metrics (CES, CSAT, NPS).

• Experience working cross-functionally with self-service and agent-facing product teams.

• Skilled in data analytics, visualization, and AI-driven insights.

• Familiarity with APIs, integrations, and cloud-based platforms.

• Background in data science, analytics, or AI product development.

• Certifications in AI/ML or cloud platforms a plus.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.

• Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect.

• Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information.

• Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity.

• Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay’s broader strategic objectives and product roadmaps.

• Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity.

What you will bring:

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued.

• 7+ Years of experience administrating M365 and Google Workspace configurations.

• 5+ Years of experience with Slack Enterprise Grid administration and integrations.

• 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI.

• 3+ Years of experience administrating Windows and Linux OS.

• 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements.

• Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API.

• Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID.

• Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script.

• Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender.

• Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams.

The base pay range for this position is expected in the range below: