דרושים ב-Ebay ב-United States, Austin

You will be the architect and driver of , leading a global engineering organization of hundreds of people. Your directive is clear: simultaneously achieving a new global standard for This is a strategic CX Transformation role, not simply a maintenance role.

CX Technology and a critical partner to business executives, you will be responsible for the end-to-end engineering execution for how millions of buyers and sellers experience customer service at eBay.

• Develop multi-year strategy to shift service support from reactive to proactive automation, saving $X0M annually.

• Global Leadership & Scale: Lead, mentor, and scale a global organization of hundreds of engineers, product managers, and data scientists , fostering a culture of urgency, innovation, and customer-centricity.

• Business Partnership: Serve as the technology voice at the executive table, partnering with CX Operations, Product, and Marketing VPs to ensure a cohesive, unified customer experience that directly impacts Gross Merchandise Volume (GMV) and seller retention.

• Off-Track Project Recovery: Assume direct responsibility for critical off-track projects, offering strong technical mentorship and transparent communication to executive collaborators to regain delivery trust and business impact.

• Take charge of crafting high-level cases to illustrate the business impact of technical investments.

You will be leading the charge on a cutting-edge technical portfolio that defines the future of e-commerce service.

• Generative AI (GenAI) First: Drive the adoption, development, and responsible deployment of Generative AI and Large Language Models (LLMs) to automate agent workflows, power intelligent virtual assistants, and enable self-service at unprecedented scale and complexity.

• Platform & Data: Own the majority of the unified CX platform , encompassing all digital contact channels (web, app, social), CRM integrations, and the foundational Big Data infrastructure necessary for real-time personalization and predictive service.

• MLOPs & Data Science: Establish a world-class MLOPs practice for the rapid iteration, deployment, and monitoring of Machine Learning models that predict customer needs and automate resolution.

• Modern Cloud Architecture: Ensure the entire stack operates on a scalable, resilient Cloud Infrastructure , adhering to industry-leading standards for security, uptime, observability, and efficiency.

You are a decisive, inspiring, and business-focused Engineering Executive Leader who understands that technology is the engine of competitive advantage.

• Business Insight: You don't just write code; you write business strategy. You can quantify engineering success in terms of P&L impact, customer lifetime value (CLV), and operational efficiency.

• Demonstrate Influence: Proven success in persuading VPs and leaders to drive strategic changes using data and compelling reasons.

• Crisis & Conflict Navigator: You excel at navigating challenging discussions with collaborators, team members, and partners without intensifying tension, transforming conflicting scenarios into constructive agreements.

• Customer-Centric Engineer: You have a missionary zeal for customer-centricity and a demonstrated ability to train and motivate engineering teams to deeply understand the user journey and build empathy into their products.

• Transformation Agent:

• 15+ years of progressive experience in software engineering and technology, with at least 8+ years in Executive Leadership / Senior Director roles managing large, global teams.

• Deep foundational expertise in Java/J2EE development, object-oriented design, data structures, and algorithms, demonstrated through leadership over complex, high-transaction, multi-tier software applications.

• Demonstrated experience integrating Generative AI, Machine Learning, or complex NLU/NLP solutions into production, driving measurable business results.

• Demonstrated expertise in coordinating the development of large-scale distributed systems or applications for data processing. Knowledge of technologies like Hadoop, HBase, Spark, Docker, and Kubernetes is a significant advantage.

• Deep domain expertise in Customer Experience (CX) Technology , Contact Center solutions at massive scale (e.g., $50B+ annual GMV organization).

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field with equivalent experience.

• Outstanding ability to communicate, present, and negotiate highly technical strategy to non-technical executives and C-suite audiences.

The base pay range for this position is expected in the range below:

Senior MTS Software Engineer, Data Platform

Job Type: Full-time

We are seeking Data Platform Software Engineers, not Data Engineers . While familiarity with Spark, Flink, and other tools in the Hadoop environment is a definite advantage, your focus will be on building the data platform rather than just creating data pipelines.

• Independently lead complex, high-impact initiatives across eBay’s Data Platforms, from conception to successful production rollout. You will collaborate with Product Managers to help define the vision for the data platform at eBay.

• Architectural Leadership: Own and evolve the architecture for core data platform systems, ensuring solutions are scalable, secure, maintainable, and in alignment with enterprise standards.

• System Design: Eliminate duplication across systems and ensure clear responsibility boundaries; align systems with business needs and future scalability.

• Engineering Excellence: Champion clean architecture, promote use of modern frameworks, enforce quality gates, and ensure adherence to design patterns and coding standards.

• Lead by Example: Write reference implementations, contribute to core libraries, and conduct in-depth code reviews to influence standards and uplift team capabilities.

• Cost Optimization: Propose and drive engineering solutions that reduce operational overhead, improve resource efficiency, and automate manual processes.

• Framework Development: Find opportunities to build reusable components, services, and frameworks that accelerate feature delivery across the organization

• Modernization: Lead migrations of legacy systems into modern architectures and cloud-native paradigms with minimal disruption and high impact.

• Collaboration: Drive complex technical discussions, build consensus across engineering, product, and operational teams, and ensure smooth delivery of cross-functional projects.

• Documentation & Governance: Create well-structured Architecture Decision Records (ADRs) and contribute to technical documentation and standards.

• Proactively address performance, security, compliance, and future-proofing of solutions while balancing latency, correctness, scale, and cost.

• Raise the engineering bar through design/code reviews, operational excellence (SLOs, observability, incident management), and scalable practices that increase velocity across teams.

• Mentorship: Act as a technical mentor, guiding senior and junior engineers on architecture best practices and advanced problem-solving.

• Introduce AI-first frameworks and reusable components that reduce developer friction and enable faster iteration.

• Automate diagnostics, monitoring, and remediation using intelligent assistants and prediction-based alerting.

• Excellent in interpersonal communication
  

What you bring

• Extensive experience owning large-scale distributed data platforms (multi-PB data, high-throughput streams, global systems).

• Deep systems approach : you anticipate bottlenecks, design for reliability (reprocessing, idempotency, schema evolution), and think holistically across compute, storage, and APIs.

• Excellent decision-making and communication skills , thriving in ambiguity while aligning diverse stakeholders on the right path forward.

• Security and compliance mindset , including data privacy, RBAC/ABAC, encryption, and auditability — with the ability to partner with compliance teams on regulatory requirements.

• Proven leadership in mentoring engineers, shaping team culture, and driving organizational change in engineering practices.

• Growth mindset
  

• High-impact mission : You will build and modernize eBay’s Data Platform, which powers analytics, experimentation, machine learning, personalization, and trust and compliance on a global scale.

• Challenging technical problems : From real-time streaming at scale, to lakehouse correctness, governance, cost and performance optimization, and multi-cloud resiliency.

• Vibrant culture : A collaborative, transparent, and inclusive environment where diverse perspectives are valued, knowledge sharing is encouraged, and every engineer has a voice.

• Flexibility & support : Hybrid/remote-friendly practices, competitive compensation, global benefits ( ), and support for learning resources, conferences, and career development.

• Always-on responsibility with balance
  

Qualifications

• 12+ years of experience in building and operating large-scale distributed systems, with 5+ years as a staff/architect-level technical lead across multiple domains.

• Proven success in driving technical strategy and roadmaps , authoring architecture and technical vision documents, and aligning stakeholders across engineering, product, and compliance.

• Strong foundation in data structures, algorithms, and distributed systems design .

• Proficiency in Java/Python (or equivalent) and in infra-as-code, CI/CD, and containerized environments.

• Hands-on deep internal expertise in several of the following: Kafka/Flink, Spark,, Delta/Iceberg, GraphQL/REST APIs, RDBMS/NoSQL, Kubernetes, Airflow.

• Experience building both streaming and batch data platforms , improving reliability, quality, and developer velocity.

• Demonstrated ability to mentor senior engineers, influence org-wide practices , and make long-term architectural decisions that unlock measurable business outcomes.

• BS/MS in CS or equivalent practical experience.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.

• Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect.

• Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information.

• Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity.

• Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay’s broader strategic objectives and product roadmaps.

• Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity.

What you will bring:

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued.

• 7+ Years of experience administrating M365 and Google Workspace configurations.

• 5+ Years of experience with Slack Enterprise Grid administration and integrations.

• 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI.

• 3+ Years of experience administrating Windows and Linux OS.

• 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements.

• Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API.

• Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID.

• Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script.

• Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender.

• Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams.

The base pay range for this position is expected in the range below:

What You Will Do:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics

• Innovate solutions for our customers, with a focus on mobile-native experiences

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy

• Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity

• Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.

• Partner closely with Program Management to handle blockers and communicate dates and achievements

• Have a passion and strive to improve experiences, influencing a higher bar on quality

What you will accomplish:

• 5 + years of experience building products, with a deep expertise in customer focused product management

• Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence

• Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally

• Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale

• Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.

• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams

• Experience working with design research and qualitative tools

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy

• Technical depth and a track record of building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

What you will accomplish:

• You will work hand-in-hand with Self-Service and Agent Assist product leaders to weave AI into a detailed, end-to-end ecosystem. Ensure customer journeys are effortless, agents are empowered, and AI works behind the scenes to reduce friction at every step.

• Develop and deliver automation that removes complexity for customers and agents alike. From smarter routing to predictive staffing, build systems that cut down on repeat contacts, minimize wait times, and simplify the overall experience.

• Harness the voice of the customer through analytics, NLP, and machine learning.

• Compose the roadmap for AI platforms and integrations that scale across the enterprise. Oversee APIs, vendor ecosystems, and technology partnerships to ensure our infrastructure supports the rapid adoption of AI across all channels.

• Balance experimentation with execution by piloting new AI use cases while building frameworks, playbooks, and governance to guide balanced adoption. Bring both creativity and discipline to how AI transforms the way we work.

• Engage business collaborators as partners in transformation. Use storytelling, data-driven narratives, and clear success measures to align them with the AI vision. Develop clarity, build trust, and ensure leaders across the organization are advocates for reducing customer effort through AI.

What you will bring:

• 5+ years of Product Management experience, ideally in contact center, customer experience, or SaaS platforms.

• Confirmed ability to deliver AI/ML-enabled solutions that reduce customer effort and drive operational efficiency.

• Solid understanding of contact center operations, workforce management, and CX metrics (CES, CSAT, NPS).

• Experience working cross-functionally with self-service and agent-facing product teams.

• Skilled in data analytics, visualization, and AI-driven insights.

• Familiarity with APIs, integrations, and cloud-based platforms.

• Background in data science, analytics, or AI product development.

• Certifications in AI/ML or cloud platforms a plus.

The base pay range for this position is expected in the range below:

• Drive development and implementation of AML controls and processes, ensuring new subsidiaries meet all regulatory requirements and support eBay’s compliance framework.

• Champion cross-functional collaboration across product, engineering, and compliance teams to deliver solutions that balance customer experience with policy obligations.

• Assess and communicate AML requirements for new initiatives, delivering clear, actionable guidance for various partners and embedding a compliance-first approach.

• Influence the build of transaction monitoring and case management features to optimize detection of suspicious activity and meet intended compliance outcomes.

• Empower team learning and growth by sharing expertise on emerging financial crime trends and protocols, strengthening eBay’s risk mitigation strategies.

• Generate impact through the drafting of policies, procedures, and management reports, driving continuous improvement and efficiency in AML program operations.

• Dedication to working our Hybrid model with 3 days per week in our Austin, Texas office.

• Deep knowledge and experience in BSA/AML regulations, international AML/CFT standards, and OFAC compliance, with 5-8 years in a fintech or similar environment.

• Sophisticated analytical, investigative, and documentation skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint, Access) and case management applications.

• Track record of effective cross-functional collaboration, clear oral and written communication, and positive, inclusive teamwork in fast-paced environments.

• Bachelor’s degree in business, accounting, law, or similar field; law degree or recognized banking school credential strongly preferred.

• Relevant professional certification (Anti-Money Laundering Specialist, Financial Crimes Specialist, Certified Fraud Examiner) or willingness to acquire.

• Ability to manage confidential and sensitive matters with integrity and discretion, while thriving in time-critical situations and driving impactful outcomes.

The base pay range for this position is expected in the range below:

We are seeking a software-minded engineer with strong development skills who can build reliable tools and services that interact with our network and security platforms. The role emphasizes designing, implementing, and maintaining automation that improves day‑to‑day operations, developer experience, and system reliability. The ideal candidate is fluent in Python, comfortable with Git, testing, and CI/CD, and brings a solid grasp of networking concepts. Experience with firewalls or security tooling is welcome but not required—you will have opportunities to learn these systems while contributing meaningful engineering work.

• Lead engineering projects to enhance firewall management and network security systems

• Build and maintain lab environments for testing automation and operations tools

• Develop Python plugins and scripts for security operations automation

• Conduct thorough code reviews, testing, and quality assurance for security tools

• Participate in on-call rotation to troubleshoot network and security incidents

• Support application migration from traditional hosting to Kubernetes environments

• Lead structured projects through all phases from requirements to deployment

• Develop and enhance vulnerability management processes for network devices

• Strong software development skills in Python or Go, with an emphasis on writing clean, maintainable, and well-tested code

• Experience building automation tools and services such as CLIs, APIs, or event-driven jobs

• Proficiency with Git-based workflows, code reviews, and test automation

• Hands-on familiarity with Docker and basic Kubernetes concepts for local development and deployments

• Working knowledge of CI/CD pipelines and packaging, release, and deployment best practices

• Solid understanding of core networking fundamentals such as TCP/IP, routing, subnets, DNS, and HTTP

• Comfortable working in Linux environments and troubleshooting systems issues

• Experience integrating with network or firewall device APIs is a plus

• Strong communication and collaboration skills with the ability to lead projects end to end

• Software engineering experience building tools, services, or integrations

• Demonstrated work with networking concepts and protocols applied in real systems

• Experience automating infrastructure or operations workflows and integrating with device or vendor APIs

• Hands-on experience with containers and orchestration (Docker, basic Kubernetes)

• Practical CI/CD experience, including testing, release, and deployment automation

• Exposure to firewalls or network security platforms is a plus, not a requirement

• Experience leading technical projects end to end in a collaborative environment

This position is ideal for engineers eager to apply their development skills to real-world networking and security challenges, while growing into advanced areas of automation and network security design.

This role includes an on-call rotation component, where the engineer will be responsible for one week of on-call duty approximately once per month.

The base pay range for this position is expected in the range below: