דרושים Delivery Operations Manager ב-Cyberark

In this role you will be using AWS serverless architecture, AWS CDK and Python to design, develop, test, secure & deploy services from planning to production.

Responsibilities:

· Practice all software development life cycle in agile oriented environment

· Design and implement the infrastructure of the system.

· Research and implement sophisticated Cyber security mechanisms

· Explore new technologies and tools to keep us using cutting edge solutions

· Help guide and contribute to feature design and implementation to bring the product to the next level.

· Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability and performance.

Bachelor’s Degree in Computer Science or Engineering related field / technology Elite unit alumni with relevant experience

· +7 years of experience in C#/Java/Python/Go, including hands-on development with .NET Core in cloud-based microservice environments

· Desire to use new technologies and understand them in depth

· Passionate about code design, high-quality code and code reviews, optimizing and challenging the status quo.

· Proactive by nature; internal drive for excellence and improvement

· Good communication skills, fluent in English, good writing skills

· Experience in enterprise scale application development in cloud/SaaS environment (AWS serverless architecture is a definite advantage)

· Experience with AWS/CDK/Python

· Solid understanding of security and networking implementation and best practices.

· Experienced with micro service/event-oriented design and development

· Experienced with modern CI/CD tools, in particular GitHub, Jenkins and Artifactory

· Experience with Containers and Orchestration tools, such as Docker, OpenShift and Kubernetes

What you will do:

• · Develop and ship production code that delivers customer value.
• · Work in a small agile team composed of engineers, product managers and UX designers for sprint-by-sprint delivery of features.
• · Participate in backlog grooming, story-pointing, and other agile processes.
• · Collaborate across the organization including customer success, sales engineering, product management, etc.

How you will stand out from the crowd:

• Strong development experience with projects that demonstrate depth. Our development stack is MEAN, but we value strong software fundamentals over specific technologies.
• Strong understanding of a modern SaaS stack, including RESTful API principles, cloud deployment technologies, service observability and more.
• Ability to optimize between the shortest path to shipping features into production and the long-term stability of the platform.
• Bias towards curiosity, ownership and getting stuff done - we understand that we don’t have all the answers and can only get them by asking the right questions.
• Excitement about career and growth opportunities at a fast-growing security startup.
• Bachelor’s degree in computer science or a related field
• Strong written, verbal and collaboration skills
• Ability to work a hybrid schedule in the Newton, MA area.

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We’re looking for a strategic and collaborative Product Management Operations Lead to drive the cross-functional alignment and operational excellence required to successfully deliver products to customers. In this role, you will design and lead the processes that connect Product with Customer Success, Sales, Marketing, and other stakeholder teams — ensuring a consistent and seamless experience from development through delivery and enablement.You’ll help operationalize how we bring products to market, build internal communication channels, and structure feedback loops that allow the product organization to stay tightly connected to the voice of the customer and internal teams.

Key Responsibilities

• Drive Cross-functional Product Delivery: Lead the coordination between Product, Customer Success, Sales, Marketing, and Support to ensure alignment around launches, rollouts, and enablement.
• Product Enablement Strategy: Establish frameworks and resources to help internal teams (Customer Success, Sales, etc.) deeply understand the product roadmap, functionality, and customer value.
• Internal Communication & Visibility: Own and improve channels for sharing product updates, decisions, and changes across the organization.
• Launch Readiness & GTM Coordination: Partner with Product Marketing and Customer Success to operationalize launch plans and ensure teams are prepared for feature releases or new product rollouts.
• Customer Feedback & Insights: Structure and manage scalable mechanisms to collect, synthesize, and prioritize feedback from frontline teams and customers into the product development process.
• Process Design & Optimization: Define and continuously improve internal workflows, handoffs, and documentation practices related to product release and communication.
• Tooling & Infrastructure: Manage the tools that support product collaboration, enablement, and stakeholder engagement (e.g., Confluence, Jira, Aha, etc.).

• 5+ years of experience in product operations, product enablement, program management, or a related role in a technology or SaaS environment.
• Deep understanding of the product lifecycle and experience working closely with GTM teams (Sales, Marketing, Customer Success).
• Strong communication and facilitation skills with a proven ability to work cross-functionally and influence without authority.
• Operationally-minded with experience building scalable processes across departments.
• Proficient in knowledge management and communication tooling (e.g.,
• Confluence, Teams, etc.).
• Comfortable navigating ambiguity, prioritizing effectively, and driving clarity in fast-paced environments.

Nice to Have:

• Experience supporting enterprise product launches and coordinating internal enablement programs.
• Background in customer experience, product marketing, or business operations.
• Familiarity with CRM and CS tools (e.g., Salesforce, Gainsight, Zendesk).

great at:

• Leading products/services that are serving multiple other products/services relying on them in addition to providing exceptional service to customers
• Collaborating in a cross-functional environment, partnering up with other Product Managers, R&D and other departmental leaders to align and execute product strategies
• Performing product and market research on the on-going basis, methodically discovering most important incremental improvements and identifying new opportunities, driving product strategy and business decisions
• Thinking ahead while monitoring their assumptions, innovating and improving the product to ensure product growth and best fit to market needs
• High level of analytical and quantitative skills - ability to use information/data and various metrics to develop an informed and factual business cases and product decisions
• Learning fast new technologically complex domains, thriving in a dynamic environment, able to quickly adapt & adjust to changing demands
• Collecting, prioritizing and internally communicating product requirements, defining product features, managing and communicating product roadmap and future releases
• Establishing robust SaaS product management practices and contributing knowledge and expertise for building a winning SaaS platform
• Able to excite and inspire others to achieve business and product goals, high energy, enthusiastic about building products/services
• Working closely with product owners/functional analysts, UX experts and R&D to continuously deliver high-quality value to customers
• Constantly engaging with enterprise-scale customers to ensure high level of satisfaction with our product offering, delivering roadmap to individual customers or at events
• Focusing on internal customers (R&D teams consuming platform services, professional services and other stakeholders) as well as on external customers
• Collaborating with sales, professional services, business development, product marketing, and other stakeholders on a daily basis

• Proactive, highly motivated, enthusiastic individual with a serious work ethic
• 3-5 years of experience in product management or other relevant experience
• Experience with leading SaaS products – a must
• Experience with leading a SaaS platform – a serious advantage
• Experience with AI technologies and data analysis – an advantage
• Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system
• Experienced and knowledgeable in working with large global enterprises
• Proven ability to succeed in a cross-functional team environment
• Excellent written and verbal communication and presentation skills (mainly in English)
• Pragmatic Marketing methodology knowledge & certification – an advantage
• Experience in information security – an advantage
• BSc in computer-science/engineering, or 3-5 years hands-on experience in software development – an advantage

:

CyberArk is looking for an experienced and highly motivated Development Group Manager to lead our AI Agents Development Group under the Data, AI & Research department.
This role offers an opportunity to drive innovation and spearhead cutting-edge conversational and Agentic technologies within a global leader in security. You will be responsible for recruiting and managing a world-class team of AI engineers and architects, guiding the development of Agentic and conversational solutions that enhance CyberArk’s products and services.

• Leading and mentoring several teams of AI engineers, fostering their technical excellence and innovation.
• Overseeing the full AI solution lifecycle, including data acquisition, model selection, fine-tuning and usage, evaluation, and continuous improvement.
• Implementing a data-driven decision-making approach to ensure AI solutions align with business goals and deliver measurable impact.

• Establishing numerical quality measurements to track and improve AI model performance and effectiveness, as well as adoption and satisfaction.

• Collaborating with product management and the field to define the roadmap for Agentic AI capabilities and ensuring alignment with business objectives.

• Improving and complying with best practices for AI-related governance, security, and ethical principles.

• At least 5 years in managerial (group manager or above) roles preferably with experience in NLP / Generative AI / LLMs / Agents
• Hands-on experience with AWS or other cloud platforms
• Strong analytical skills with a focus on quantifiable model evaluation and continuous improvement
• Excellent communication and leadership skills, with the ability to drive a data-driven and innovative culture and collaborate with multiple R&D teams
• A proactive, problem-solving mindset with the ability to execute in a fast-paced and a dynamic environment

How you will stand out from the crowd:

• Experience in cybersecurity and AI-driven security solutions

• Strong understanding of NLP, LLM and their fine-tuning, and AI model optimization techniques, Agentic architectures and frameworks, MCP.

• Familiarity with AWS services (SageMaker, Bedrock, Lambda, etc.)

• Experience in Agile methodologies and CI/CD pipelines for AI development

• A track record of publications or contributions to the AI research community

As a Senior Product Manager, you will play a pivotal role in maintaining our market leadership and shaping the future of the Workstations Protection offering within the EPM product. You will be responsible for the full product lifecycle - from ideation to launch, ensuring our solution meets the highest standards of quality and performance. You will collaborate with cross-functional teams to drive customer adoption, satisfaction, revenue growth, and market dominance. This role requires a balance of strategic thinking, customer-centricity, and both technical and business acumen.

We are looking for Product Managers who excel at:

• Owning the product roadmap from ideation to release; continuously analyzing customer needs, industry trends, and competitive insights; defining requirements; prioritizing features; and working closely with Product Owners, UX, and the GTM team to execute the roadmap.
• Building Go-to-Market (GTM) plans in collaboration with Sales, Marketing, Customer Success, and other key stakeholders.
• Collaborating cross-functionally with Product, R&D, Sales, Marketing, and additional departments to align and execute product strategies.
• Quickly learning complex, technologically advanced domains, and thriving in a dynamic, fast-changing environment.
• Acting as the primary point of contact for customer-facing activities such as demos, training, and support.

Note: This position requires air travel at least twice per year.

• 6+ years of experience in product management within the cybersecurity or IT domain.
• Proven experience in customer-facing roles, with the ability to manage high-pressure situations and effectively handle escalations in a professional and solutions-oriented manner.
• Proven track record of managing enterprise SaaS products successfully.
• Strong business acumen with the ability to drive growth and product adoption
• Solid technical skills and a demonstrated ability to learn and understand complex systems.
• Experience thriving in cross-functional teams and collaborative environments.
• Excellent verbal, written, and presentation skills (primarily in English).
• Flexible and agile, with a willingness to share ownership while being fully accountable

How you will stand out from the crowd:

• Professional background in the Information Security/Cyber Security domain (experience with Endpoint Security, particularly for Mac and Windows, is a strong advantage)
• Strong understanding of best practices in SaaS solution development, including multi-tenancy, data privacy, telemetry, cost optimization, etc.

This role requires a strong understanding of enterprise infrastructure, public cloud technologies,, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.

Team Leadership & Management

• Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
• Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
• Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
• Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
• Mentor and grow team members to support succession planning and long-term capability development.

Service Management & Operations

• Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
• Own and mature core ITIL processes , including incident, problem, and change management , ensuring robust root cause analysis and continuous improvement.
• Manage and govern the IT asset lifecycle , including hardware/software inventory, licensing, and optimization.
• Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
• Ensure compliance with global regulatory and internal standards across all operational functions.
• Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.

Program & Project Delivery

• Lead global cross-functional IT programs , ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
• Own and lead IT delivery for global new office buildouts and expansions , including planning, network connectivity, AV, security systems, and employee technology readiness.
• Lead IT efforts in M&A activities , from due diligence through post-merger integration , ensuring smooth onboarding, infrastructure alignment, and service harmonization.
• Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.

Strategic Planning & Governance

• Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
• Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
• Champion structured service delivery methodologies, process automation , and continuous improvement initiatives.

Collaboration & Stakeholder Management

• Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
• Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.

• 10+ years of experience in IT operations or service management, including leadership roles with global accountability.
• Demonstrated expertise in implementing and managing ITIL-based processes , including problem management , change control , and service governance.
• Experience managing global IT asset programs and leading service improvement initiatives.
• Proven success in managing and developing globally distributed technical teams.
• Experience leading IT aspects of M&A transactions , from technical due diligence to post-merger integration.
• Experience managing IT delivery for global office buildouts or workplace expansion projects .
• Strong understanding of:
  • Enterprise infrastructure (e.g., networking, endpoint management, identity)
  • Public cloud platforms (e.g., AWS, Azure)
  • SaaS ecosystems (e.g., Microsoft 365, Okta, ServiceNow)
  • Automation tools and technologies for workflow orchestration and operational efficiency
• Excellent communication, leadership, and cross-functional collaboration skills.

Preferred Skills

• Experience with global digital workplace or operational transformation projects.
• Familiarity with regulatory frameworks such as ISO 27001, SOC 2, and GDPR.
• Certifications: ITIL, PMP, or other relevant credentials.
• Practical experience with tools such as ServiceNow , JAMF , Okta , and Microsoft 365 .