דרושים Solutions Engineer Strategic - East ב-Cyberark ב-ארהב

We are excited about the
6-monthpaid Returnship Program - Customer Support Engineer! To qualify for the Returnship Program you must have taken a voluntary career break of 2+ years and are currently looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.

Being driven and innovative is what we need. This role will allow you to grow professionally and build relationships that will last a lifetime.

• Support CyberArk’s AWS infrastructure and software
• Measure and manage the reliability and performance of SaaS environments as well as work on building automation to prevent problem reoccurrence
• Use cloud configuration management, deployment and compliance tools such as CloudFormation, Helm, Kubernetes, Terraform, Salt and Ansible across both Windows and Linux environments
• Ensure cloud-based architectures meet availability and recoverability requirements
• Implement AWS best practices, cloud-based monitoring, alerting, and observability - PagerDuty, CloudWatch, Grafana, Datadog and OpenSearch
• Support and guide tooling initiatives that enhance team output and reliability
• Develop and continuously improve automation of manual processes
• Work with engineering and product teams to identify areas of improvement
• Respond to production incidents and participate in on-call rotations

• B.S. in Computer Science or equivalent experience
• Minimum 5 years of experience managing AWS infrastructure
• Minimum of 3 years in a senior, architect or a technical lead role of site reliability
• Advanced knowledge in Ansible automation, Kubernetes, CI/CD
• Advanced knowledge of Infrastructure as a Code (Terraform), CloudFormation
• Solid understanding/experience of web services, databases and related infrastructure/ architectures
• Proven track record of managing reliability and performance for large-scale, enterprise-level SaaS environments
• Strong level of scripting and automation expertise, using Python or an equivalent language
• Strong analytical and problem-solving abilities, with a proactive approach to identify and mitigate issues.
• Previous experience with FedRAMP or DOD compliance requirements and audits
• Previous experience using or managing CyberArk SaaS products is a plus
• A deep understanding of Site Reliability, infrastructure, and Cloud Platforms
• Experienced in supporting an enterprise-level SaaS environment

We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you will do:

• Develop and ship production code that delivers customer value.
• Work in a small agile team composed of engineers, product managers and UX designers for sprint-by-sprint delivery of features.
• Participate in backlog grooming, story-pointing, and other agile processes.
• Collaborate across the organization including customer success, sales engineering, product management, etc.

• 5+ Years of experience in Software Engineering
• Strong development experience with projects that demonstrate depth. Our development stack is MEAN, but we value strong software fundamentals over specific technologies.
• Strong understanding of a modern SaaS stack, including RESTful API principles, cloud deployment technologies, service observability and more.
• Ability to optimize between the shortest path to shipping features into production and the long-term stability of the platform.
• Bias towards curiosity, ownership and getting stuff done - we understand that we don’t have all the answers and can only get them by asking the right questions.
• Excitement about career and growth opportunities at a fast-growing security startup.
• Bachelor’s degree in computer science or a related field
• Strong written, verbal and collaboration skills
• Ability to work a hybrid schedule in the Newton, MA area.
• Team Lead experience a Plus

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities

• Practice the software development life cycle in an agile oriented environment.
• Analyze, design, and develop new features for web applications and backend systems.
• Explore new technologies and tools to keep us using cutting edge solutions.
• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance.
• Participate in the on-call process. We have a paid on-call rotation to ensure the systems are always up and running for our users.

• Have a degree in Computer Science or Engineering related field / technology
• Possess 8+ years of experience building highly-scalable, interactive backend applications using Java / Go and interacting with React web applications using GraphQL / REST
• Have experience with microservice architecture, Kubernetes and AWS
• Have experience leading the design, development and delivery of features in SaaS applications
• Have a desire to use new technologies and understand them in depth
• Be passionate about code design, high-quality code, and code reviews, optimizing and challenging the status quo
• Be proactive by nature and have an internal drive for excellence and improvement
• Must be able to work in a hybrid capacity from our Salt Lake City, Utah or Santa Clara, CA office. Relocation is not available.

How you will stand out from the crowd:

• Experienced with micro service/event-oriented design and development
• Strong UX/UI orientation to create intuitive APIs and user interfaces
• Front-end development experience with React, CSS, HTML, and JavaScript
• Experienced with modern CI/CD tools

The salary range for this position is $141,000 – $200,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are excited about the 6-month paid Returnship Program - Customer Support Engineer! The Returnship Program was created for professionals who have taken a voluntary career break of 2+ years and are looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.

Responsibilities

• Design and build secure .NET applications.
• Follow best practices for software development, including security reviews, code reviews, and writing unit, integration, and system tests.

Hands-on experience and solid knowledge in following technologies:

• C#/.NET
• React with Redux
• Web Development on .NET
• Unit Testing and Test-Driven Development
• MS SQL Server based application
• Windows Services, IIS
• Experience in Agile Methodologies
• The ability to write clean, consistent, and well documented code following the best practices of the industry and CyberArk.
• The ability to develop software on schedule in collaboration with other team members.
• Excellent verbal and written communication skills.
• Experience with and an ability to mentor more junior Engineers.

The ideal candidate will have:

• A proven track record of helping customers succeed, ideally in an enterprise setting.
• Interest in working with cutting-edge technology in fast-growing open-source communities.
• The ability to adapt to circumstances and respond with urgency and pragmatism.
• A high degree of emotional intelligence; someone who is approachable and can communicate effectively with everybody
• The abilities of a strong team player, including transparent communication, productive collaboration, out-of-the box thinking, flexibility and personal responsibility to commitments.

• 6-8 years of relevant experience or B.S (CS, CSE, or equivalent) and 4-6 years’ experience, or M.S/Ph.D. (CS, CSE, or equivalent) and 2-4 years’ experience.
• Programming and debugging experience in modern UI frameworks (React JS, Angular UI).
• A background with security companies and/or security software related development.
• Experience with IT related devices and services (load balancers, Certificate Authorities, cloud services, etc.)

The salary range for this position is $141,000 – $195,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities

• Practice the software development life cycle in an agile oriented environment.
• Analyze, design, and develop new features for web applications and backend systems.
• Explore new technologies and tools to keep us using cutting edge solutions.
• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance.
• Participate in the on-call process. We have a paid on-call rotation to ensure the systems are always up and running for our users.

• Have a degree in Computer Science or Engineering related field / technology
• Possess 6+ years of experience building highly scalable, interactive backend applications using Java / Go and interacting with React web applications using GraphQL / REST
• Have a desire to use new technologies and understand them in depth
• Be passionate about code design, high-quality code, and code reviews, optimizing and challenging the status quo
• Be proactive by nature and have an internal drive for excellence and improvement
• Must be able to work in a hybrid capacity from our Santa Clara, CA or Salt Lake City, UT office.

How you will stand out from the crowd:

• Experienced with micro service/event-oriented design and development
• Strong UX/UI orientation to create intuitive APIs and user interfaces
• Front-end development experience with React, CSS, HTML, and JavaScript
• Experienced with modern CI/CD tools

The salary range for this position is $119,000 – $185,000/year, discretionary bonus, and equity. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.