דרושים ב-Cyberark ב-Singapore

CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafi's solution).

• Comfortable with early or late shifts and rotating on-call work, including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s MIM and partner products and technology.
• Collaborate with the Sales team to ensure a unified product and services solution.
• Proactively address customer issues and log all interactions in our CRM.
• Assist the Customer in performing the installation and customization of MIM products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within APJ or International a possibility.
• Help create and deliver product training
• Help write product knowledge base

• Bachelor of Science in Computer Science or related Technical Field
• Ideally, 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit
• Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.

What sets you apart?

• Experience using CyberArk’s MIM's products.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working with APIs
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• Ability and willingness to learn and work independently as well as within a team.
• CISSP or other security certificates a plus.

We are seeking proven sales performers to expand our customer base in the Identity and Security portfolio within Singapore. This is a role for someone who has the propensity to nurture and establish long strategic relationships enabling successful up and cross-sells. This is a great opportunity for a seasoned sales professional with a proven track record of high value solution selling in a Software-as-a-Service environment. You will contribute to our exponential business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of the CyberArk family.

• Identify prospective CyberArk clients within defined territory and market segments

• Driving new business in existing accounts with continuous development of long-term pipeline to increase CyberArk's share of wallet

• Establish a professional and trusted relationship with customers and prospects, from the C-level to the Operational level, developing a core understanding of the unique business needs of the customer within their business vertical

• In-depth knowledge of customer's business model, organizational structures, business processes and financial structure

• Demonstrate the ability to leverage CyberArk's portfolio of products and services to change the playing field against our competition

• Know strengths and weaknesses of key competitors and using this knowledge to your advantage during a sales cycle.

• Work with business partners in the wider eco-system of SI partners and advisory firms.

• Bachelor’s Degree in computer science

• 10+ years of experience in quota carrying B2B software sales with demonstrated record of meeting or exceeding targets or combination of experience, education and superior performance

• Familiar and experience in selling subscription & cloud business, security experience is an added advantage

• Having strong customer centricity and success oriented sales mentality

• Organised, efficient and able to maintain high level of production while also demonstrating process and administrative excellence - experience using a CRM system, preferably Salesforce

• Excellent presentation/communication skills

This position will report to the APJ Talent Acquisition Manager and work closely with the APJ HR team. Success in this role will require a can-do attitude, willingness to learn and an ability to prioritize and multitask.

Responsibilities:

• Partner closely with hiring managers to understand key hiring needs and develop search strategies to engage talent
• Design and execute the talent sourcing strategy for roles that they are managing. This includes understanding and mapping the external talent landscape, providing a good experience to candidates and being a good representation of CYBR brand.
• Establish innovative strategies for talent pipelines for niche positions
• Independently identify, source, interview and manage the end to end recruitment process

• In-house recruitment experience in the software or technology industry hiring for Go-To-Market positions, specific to sales organisation
• Experience hiring for positions for matrixed environments.
• Experience hiring across Asia Pacific and Japan - experience in Australia and/or India highly preferred
• Have experience using sourcing tools (Linkedin) and applicant tracking systems (Smart Recruiters) to identify and engage passive, qualified candidates and manage them through the hiring process
• Strong stakeholder management skills
• Highly motivated, energetic, positive working attitude and a quick learner
• High sense of urgency, and able to work in a fast paced and dynamic environment