דרושים Senior Manager Customer Support Mumbai Based ב-Cyberark ב-הודו

This position is based in Hyderabad, India. In addition to several positions, we are looking for a Leading Software Engineer who will take a technical leadership and be responsible for architecture and technical solution of Windows Agent. You must be an energetic self-starter with a desire to learn new things quickly. In this position, you will work with a team of talented software engineers to innovate, implement, and support the product roadmap.

Responsibilities:

• Be responsible for design and architecture of low-level Windows Agent Components
• Be a technical leader of the team and act as the technical liaison representing this location for a geographically distributed engineering group.
• Contribute to feature implementation to bring the product to the next level.
• Participate in continuous and iterative software development cycles with emphasis on code quality, supportability, scalability and performance.
• Mentor other engineers, as well as ensure adherence to CyberArk Engineering practices and security coding guidelines.
• Work with other engineering teams, Product Management and the field professionals to understand customer requirements for continuous product enhancements.
• Assist engineering leadership in hiring

Critical Skills:

• 6+ years hands-on experience in design & development of Windows applications
• In-depth understanding of Windows OS technologies, WinAPI and Windows Internals
• Proficient in C++
• Good understanding of security and best practices.
• Experience with Agile, TDD, SOA and test methodologies.
• Good experience on Requirement/Design/Code Review & Inspections practices.
• Experience in development processes like creating technical and architectural documents
• Excellent written and oral communication skills as well as strong interpersonal skills.
• Ability to handle ambiguity and collaborate across multiple groups and disciplines.
• Ability to manage multiple tasks concurrently and drive them to successful completion.
• Ability to collaborate in a cross-group environment with global SWE teams.
• Ability to rapidly assimilate new information and techniques
• Windows Kernel Development Experience is a plus.
• Reverse Engineering Experience is a plus.
• Go Language knowledge is a plus.

Education/Experience:

• 6+ years hands-on software development experience
• BE / B Tech /MCA or equivalent

Responsibilities:

• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability and performance.
• Develop and review unit test cases to ensure comprehensive unit testing.
• Diagnose and fix product issues found internally or in the field.
• Interface with Support to handle customer escalation issues.
• Mentor junior members of the team in their assigned tasks and their technical skills development.

Requirements:

• 6-9 years in enterprise scale application development and hands-on software development experience, with the most recent experience preferably in cloud/SaaS environment.
• BS in Computer Science or equivalent combination of technical education and work experience.
• Expertise with C#, ASP.NET MVC, Micro-services.
• Hands-on experience with SAML, OIDC, OAuth concepts.
• Experience with JavaScript, CSS, HTML.
• Familiarity with general software development release lifecycle, source code management and defect management methodologies.
• Proficient understanding of SQL and relationship databases.
• Working experience with Azure and/or AWS a plus.
• Working experience with Active Directory and/or LDAP a plus.
• Knowledge and experience with authentication standards such as SAML, WS-Fed, OpenId or OAuth a plus.
• Solid understanding of security and networking implementation and best practices.
• Demonstrate ability to complete highly detailed tasks with strict attention to detail, quality and timeliness. Strong organizational and self-management skills.
• Excellent analytical and troubleshooting skills.
• Excellent oral and written communication skills

• Perform defined business process activities in key go-to-market applications
• Surface potential process enhancements to improve operational efficiency and effectiveness
• Execute data hygiene activities across multiple areas such as Leads, Contacts, Accounts, Opportunities, and Renewals
• Diagnose and troubleshoot issues, assess data completeness, and manage bulk data cleanup and reassignment within marketing automation and CRM platforms
• Work on account and opportunity management by reviewing account approvals, updating account hierarchy and territory models
• Support initiatives related to data integrity for operational or strategic projects
• Scope current/future requirements, conduct diagnostic, and implement data fixes, and establish monitoring and governance in adherence to standards and processes
• Work with cross-functional operations teams and lines of business to standardize best practices and achieve operational efficiency/standardization

• Bachelor's degree and 5+ years of experience in relevant roles such as Sales/Revenue Operations, Data, or Finance
• Knowledge of B2B tech go-to-market processes and tools/technologies, including SFDC, CPQ, and marketing automation platforms
• Prior experience in SaaS/Subscription recurring revenue model is preferred
• Advanced in Microsoft Excel
• Proven ability to thrive in an open-ended, cross-functional role, work in a dynamic environment, and adapt quickly to changing priorities
• Self-starter with a strong work ethic and a desire to learn and be challenged
• Team player with ability to work with peers and stakeholders across global departments
• A smart, bold, but humble attitude

What you need to succeed:

• Bachelor’s/master’s in computer science and engineering or related field/technology.
• 10+ years of experience in Python/Go/ Node/Ruby/Java/C# ( Python is a definite advantage) with at least 5 years in architecture.
• Experience with at least one Cloud Platform AWS, Azure, or Google Cloud (AWS is a definite advantage).
• Experience in enterprise-scale application development in a cloud/SaaS environment ( AWS serverless architecture is a definite advantage).
• Demonstrated experience with big data solutions and a data-driven approach to designing and optimizing solutions.
• Experience with large-scale big data technologies: Messaging systems, real time data processing, storage and delivery.
• Good communication skills, fluent in English , good writing skills.
• Passionate about code design, high-quality code, code reviews, optimizing, and challenging the status quo.
• Experience working with continuous integration and continuous deployment pipelines.
• Experienced with microservice/event-oriented design and development.
• Analyze the tech requirements needed in the team and manage the Tech Debts in the team.
• Work in parallel with peers and often take a leading role on features or refactors.
• Helps with both implementing and managing changes.
• Concerned with how technology can fulfill business goals given a long-term outlook across a variety of interrelated systems across many teams.
• Assist and review the System Architect outputs. Make sure it is applied by the team.
• Assist sharing knowledge helping peers with their professional development
• Cost and effort estimation of resource usage.
• Responsible for defining API and schema specifications.
• Review and provide feedback on Low-Level Designs (LLDs).
• Experience with security standards and compliance.
• Collaborate with colleges in strategy (System Architect, PO, TL, other SwA, Technical Domain Experts) and sometimes serve as a bridge between management, technical staff, and non-technical staff.

Advantage:

• Proactive, highly motivated individual with a high work ethic and goal-oriented approach.
• Solid understanding of security and networking implementation and best practices.
• Experienced with modern CI/CD tools, in particular GitHub, Jenkins, and Artifactory.
• Autodidact likes to learn new things and share with the team.
• Desire to use new technologies and understand them in depth.
• Understanding patterns and best practices for software development.
• Understanding non-functional requirements and quality attributes.

Responsibilities:

• Engage in all phases of the software development life cycle within an agile-oriented setting.
• Design and implement the product from its initial inception through to production deployment.
• Conduct research and integrate advanced cyber security mechanisms into the product.
• Investigate emerging technologies and tools to ensure the adoption of cutting-edge solutions.
• Participate in continuous, iterative engineering cycles, focusing on code quality, supportability, scalability, and performance.
• Design software components for well-defined scenarios, prioritising simplicity and maintainability.
• Perform and lead effective code reviews to uphold quality standards.

Requirements and Skills:

• Bachelor’s degree in computer science or a related engineering field.
• 6 years and more of hands-on experience with Python web development.
• Demonstrable experience as a Python developer, with a robust portfolio showcasing previous work.
• Familiarity with both relational databases (such as MySQL, PostgreSQL) and non-relational databases (such as MongoDB, DynamoDB).
• Sound understanding of data structures, algorithms, object-oriented design, design patterns, and considerations for performance and scale.
• Experience with AWS services as a developer is advantageous, though proficiency with any cloud infrastructure platform (e.g., Microsoft Azure, Google Cloud) is highly valued.
• Exposure to serverless technologies and the AWS CDK framework (Infrastructure as Code).
• Strong analytical skills and a keen interest in learning and deeply understanding new technologies.
• Practical experience in CI/CD, automated tests and deployment processes, integrating them seamlessly into daily workflows.
• Ability to work independently as well as collaboratively within a fast-paced team environment.

As a Senior SDET, you will take complete ownership of quality initiatives, drive innovation in test design, and mentor others to elevate the overall engineering standards

• Quickly onboard and contribute to Agile sprints through both manual and automated testing.
• Independently drive POCs for new tools, frameworks, or testing approaches and evaluate their impact.
• Apply creative testing techniques to uncover edge cases and ensure high-quality user experiences.
• Design and develop robust, maintainable, and scalable test automation frameworks using Python (PyTest, Selenium).
• Understand complex customer workflows and validate solutions accordingly.
• Integrate automation into CI/CD pipelines and maintain testing infrastructure.
• Stay ahead of the curve by evaluating emerging technologies and integrating best practices into the QA process.
• Collaborate closely with cross-functional teams and mentor other QA engineers on innovative testing strategies and automation skills.

• 5–8 years of hands-on experience as an SDET, preferably in product-based companies.
• Proven experience in designing POCs and driving innovative QA solutions .
• Strong coding skills in Python and experience with PyTest and Selenium .
• Hands-on experience in UI and API automation for web-based applications.
• Solid understanding of testing methodologies (manual and automation).
• Experience writing and maintaining detailed test plans, cases, and documentation
• Proficiency with CI/CD tools and integrating test automation into pipelines.
• Familiarity with Git , Bitbucket , and IDEs like PyCharm .
• Excellent problem-solving, debugging, and analytical skills.
• Strong communication and collaboration abilities in cross-functional and Agile team
• Preferred Skills:
• Exposure to cloud technologies such as AWS or Azure .
• Experience in the Identity and Access Management (IAM) domain.
• Passion for innovation , automation at scale, and continuous quality improvement.

Key Responsibilities:

• Collaborate with stakeholders and senior product leaders to implement the product roadmap with a focus on application integrations and connectivity with third-party platforms.
• Define clear product requirements, epics, user stories, and acceptance criteria to guide engineering teams in delivering high-quality solutions.
• Partner closely with engineering teams throughout the software development lifecycle to ensure timely, scalable, and robust delivery of features.
• Work within an agile environment, actively participating in sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives.
• Conduct product demos for internal stakeholders and customers, showcasing product capabilities and new features.
• Engage with sales, solutions engineering, and customer success teams to understand customer use cases and translate them into product requirements.
• Drive product integration initiatives by enabling seamless connectivity with applications, platforms, and services through APIs and related technologies.
• Gather and incorporate feedback from customers and internal teams to continuously improve product offerings.
• Develop and maintain clear product documentation, specifications, and training materials to support adoption and customer success.

• 5+ years of product management/ product owner experience in application integrations or enterprise software.
• If you have strong experience in software development role and are looking for a transition to a product role, we are open to have a discussion.
• Strong experience and understanding of application integration concepts (APIs, SDKs, connectors, event-driven architectures, etc.) –mandatory.
• Proven experience collaborating with engineering teams, with the ability to translate technical concepts into actionable requirements.
• Hands-on experience in agile environments, including participation in related ceremonies (sprint planning, backlog grooming, daily stand-ups, demos, retrospectives).
• Comfortable delivering product demos to both technical and non-technical audiences.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and manage stakeholder expectations.
• Strong technical background and understanding of software development practices.
• Ability to write clear and concise documentation, user stories, and specifications.