דרושים Customer Solutions Architect ב-Cloudinary ב-ארהב

At Cloudinary, you'll play a pivotal role in shaping the future of digital media delivery. You'll have the opportunity to drive significant impact on customer outcomes and influence how global brands approach media at scale—all while collaborating with a talented, distributed team that values innovation, collaboration, and technical excellence. The bulk of the work will be in the post sales part of the customer journey with occasional engagements in Pre-Sales.Responsibilities:Lead architectural discussions: design sessions, implement custom solutions, and solution reviews to ensure the optimal application of Cloudinary’s offerings in customer environments tailored to diverse customer use cases across web, mobile, eComm, digital publishing & more.Engage Enterprise Clients: Lead technical discussions in customer workshops and discovery sessions, translating business needs into scalable architectures.Be a Technical Authority: Define and advocate for architectural best practices focusing on performance, maintainability, and scalability.Communicate ROI: Develop and present business cases demonstrating the value and impact of your solutions to stakeholders with varying technical backgrounds.Elevate the Practice: Mentor junior architects, share reusable components, and influence solution design standards within the team.Own What You Build: Act as Tier 3 support for the custom solutions you design, ensuring proactive documentation and support strategies.Collaborate Globally & Cross Functionally: Work seamlessly with colleagues and customers across different time zones and cultures, contributing to a high-performing international team. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams. Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.Thought Leadership & Knowledge Sharing: Represent Cloudinary at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience. Write in-depth knowledge articles, white papers, blogs and best practice guides to support customers and internal teams, contributing to Cloudinary’s repository of resources. Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudinary as an innovative leader in the space. Stay current with industry trends and Cloudinary’s evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.About you:EAST COAST ONLY8+ years of experience in solution architecture, technical consulting, or enterprise application development with a focus on post-sales Customer Success settingHands-On Development Skills: Proficient in at least one modern language commonly used in web or media development (e.g., JavaScript, Node.js, or Python). You’re comfortable rolling up your sleeves to debug APIs, create sample apps, or build reusable integrations. You have experience building custom solutions from scratch Cloud-native media expertise: Proficiency with image/video management, CDN performance tuning, or media API integrations.Business & Technical Balance: Ability to distill complex technical solutions into clear, value-based messaging for non-technical audiences.Enterprise Experience: Comfortable working with global brands and navigating complex decision-making environments.Subject Matter Expertise: Demonstrated expertise in at least one domain relevant to Cloudinary and our customers (e.g., Digital Asset Management, web performance, eCommerce platforms, mobile-first delivery).Documentation Skills: Proficient in capturing architecture, support models, and long-term maintenance plans.Ability to travel 2-3 times per quarter. Bonus Points:Familiarity with platforms like Adobe Experience Manager, Contentful, Salesforce Commerce Cloud, or Shopify Plus.Experience working across multiple markets and languages within EMEA.Prior experience in technical pre-sales or post-sales implementation roles.A Master’s of Business or Technology#LI-BP1

We are looking for a Technical CSM, you’ll help customers succeed by leveraging automation, data, and digital engagement. You’ll provide technical guidance, proactively drive adoption, and identify expansion opportunities—all at scale. Plus, you’ll collaborate with internal teams to ensure customer feedback shapes our product and strategy.Responsibilities:Manage the customer lifecycle at scale, ensuring a seamless transition from implementation through adoption and maturity through automated and well-timed personal engagement, in conjunction with other Scaled team membersLeverage automation, digital programs, and data-driven insights to ensure customers achieve their desired business outcomes and goalsAct as a trusted advisor by developing scalable content that aligns customer needs with our solutionsProvide technical guidance at scale, helping developers, product managers, and system architects around best practices on how to use our image and video platformProactively drive adoption by monitoring customer usage trends and deploying automated interventions to maximize value realizationServe as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support and sales strategiesTrack customer health using analytics and segmentation, identifying risks early and implementing proactive mitigation strategiesIdentify expansion and upsell opportunities through scaled motions, in collaboration with sales to drive revenue growthAbout You:2+ years experience as a Customer Success Manager, Scaled CSM, or Digital CS in a SaaS companyExperience with a technical SaaS product, with experience in web/mobile environments, APIs, and cloud-based technologies as a plusStrong communication skills, with ability to engage customers effectively through digital and scalable programsHighly organized, self-driven, and results-oriented with the ability to manage multiple customers simultaneouslyA data-driven mindset, leveraging customer insights and segmentation to optimize engagement strategiesMinimal travel required (up to 10%, as needed)#LI-BP1