דרושים Reactivate Career Program Full-time Tampa ב-Citi Group ב-United States, Tampa

Responsibilities:

• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Verify and confirm banker ownership of KYC Records to ensure continuous flow of information
• Ensure all information and documentation comply with local regulation and Citi standards
• Update and review forms according to local regulation requirements and work with Compliance to expedite documentation reviews, providing clarification as needed
• Follow up with clients to ensure information is received by due date
• Perform KYC tasks, including monitoring and tracking of KYC records and Appendix readiness, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Maintain and monitor the process of approving KYC Records and Appendix with all associated parties to ensure timeliness and accuracy
• Participate and assist with the organization of weekly meetings and calls to discuss “Sustainability and Remediation” population
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve the communications.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of call center Technologies including systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications desirable.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• The Payroll Analyst 1 performs business analysis for HR and Payroll operations organization.
• Documents system change specifications and supports user application test plans.
• Executes test plans and identifies discrepancies.
• Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as required.
• Interprets data and makes recommendations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic level experience in a related role (combination of education/experience)
• Ability to utitilize communication skills to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Education:

• Bachelor’s/University degree or equivalent experience

Other Relevant Skills

What you will be doing:

• Oversee risks, controls, and regulatory initiatives related to Operational Risk Management (ORM), utilizing Agile, Waterfall, and Design Thinking methodologies for optimal outcomes.
• Manage a diverse portfolio including MRAs, Strategic Projects, Consent Order RBCMs, Data Use Cases, and process improvement projects.
• Provide servant leadership and mentorship to a cross-functional team comprising subject matter experts, project/program managers, business analysts, and process improvement specialists.
• Inspire and empower the team by fostering a collaborative environment, providing a clear vision, setting success-oriented objectives, removing obstacles, and promoting continuous learning opportunities.
• Cultivate a supportive atmosphere that fosters professional development and career growth among team members. Identify and implement areas of improvement and simplification within ORM and the broader Risk Organization, by identifying opportunities to build user-friendly, purpose-built automated solutions that enable effective business outcome delivery and high solution adoption rates.
• Govern a portfolio of implemented solutions, tracking adoption metrics to maximize reuse and optimize resources.

What we need from you:

• Proven track record of success combining experience in program and project management, with a focus on Agile, Waterfall, and Design Thinking methodologies.
• Demonstrated leadership and team management abilities with a proven track record in steering cross-functional teams using a servant leadership style.
• In-depth understanding of operational risk management, data governance, and business process analysis.
• Practical application of Agile, Waterfall, and Design Thinking frameworks. Exceptional communication, critical thinking, and problem-solving abilities with the aptitude to inspire, lead, and influence diverse partners. • A hands-on, servant leadership approach, with a willingness to actively participate in tasks and the capacity to motivate others to contribute and grow.
• Passionate about fostering a learning environment and promoting professional growth.
• Collaborative and inspiring approach when working with sponsors and stakeholders, effectively managing their expectations.
• Excellent organizational skills, with the ability to manage a diverse portfolio.
• Proficiency in tracking, analyzing, and interpreting adoption metrics.
• Experience with workflow design, implementation, and best practices for user-centered design.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

Anticipated Posting Close Date:

Responsibilities :

• Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to seniors and other stakeholders, including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API's from them for inclusion within RPA for smooth automation of various infrastructure activities.
• To ensure safety and security of the RBA Platform and to collaborate with CISO to secure their certification.
• Handle Audits (Internal and External) on RBA, as and when necessary and to address any findings from those Audits.
• Manage a team of professionals (employees and consultants), located across multiple continents/countries. Perform people management, financial management and vendor management functions.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Organize team to provide 24x7 support for RBA and be prepared to handle escalations any time.
• Demonstrate an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Manage Vendor relationships including oversight for both onshore and offshore managed service.
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements.
• Formulate and implement a framework for managing capacity, throughput and latency. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
• Drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
• Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions.
• Participate in business review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
• Influence and negotiate with senior leaders (across functions); communicate with external parties
• Manage responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• 10+ years of experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc. Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness, collaborating across software development areas, and implementing security measures.
• People Management Experience involving senior resources across multiple time zones.
• Advanced level experience in an Production Management / Core Services Support role
• Experience of senior stakeholder management.
• Project management with demonstrable results in improving IT services
• Capacity Planning/Forecasting exposure a plus. Effectively share information with other support team members and with other technology teams
• Ability to plan and prioritize workload and to assign resources as necessary.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Anticipated Posting Close Date:

The Tax EUC/ITeSS Risk & Controls (R&C) Specialist provides strategic oversight, guidance and support related toEnd User Computing (EUC) and IT Enabled Smart Solutions (ITeSS)policy compliance, execution and maintenanceacross the Citi Tax function globally.The individual should possess an in-depth understanding of EUCs/ITeSS use cases and Operational Risk management, with a good understanding of the financial industry.This role will have responsibility for supporting all aspects, phases and strategy related to the EUC/ITeSS Framework and end-to-end EUC/ITeSS lifecycle. The role requires a broad and comprehensive understanding of the different policies, systems, and practices relevant to the function, as well as practical experience with multiple business cycles. This role is global in nature and will support and partner with the EUC/ITeSS Champion, Accountable Business Owners (ABOs) and various cross functional stakeholders including Finance, Technology, Risk, Independent Compliance Risk Management, and Internal Audit. Excellent communication skills are required to influence a wide range of audiences.

Responsibilities

Included, but not limited to:

• Ensure awareness of the “End User Computing” (EUC), and “IT -enabled Smart” (ITeSS) Policy and Standards; communicate recent policy changes and program updates to all Tax stakeholders.
• Responsible for supporting Accountable Business Owners (ABOs) and EUC/ITeSS Owners with adherence to the EUC & ITeSS Policies
• Monitor EUC/ITeSS Compliance metrics and ensure stakeholders meet requirements, follow up with EUC/ITeSS stakeholders to ensure compliance reviews are performed; including working with users on reported issues
• Perform oversight of adoption of the EUC/ITeSS Process Risk Control and Monitoring (PRCMs) requirements and provide information to support monitoring of EUC/ITeSS controls in alignment with the Managers Control Assessment (MCA) PRCMs
• Assess and review all EUC/ITeSS Exceptions submitted to ensure the exceptions are complete, aligned with their business’ initiatives and goals for EUC/ITeSS, and follow up with Steering Committee members or delegates to review and obtain approvals.
• Perform Quality Assurance Testing & Reviews. Review sample selections of EUC and Non-EUCs to validate the business meets the EUC Standards’ requirements.
• Lead Business and Function level engagement on EUC/ITeSS Tool implementation and enhancements, testing, and training
• Attend all EUC/ITeSS Champion trainings conducted by the EUC/ITeSS Governance Team.
• Monitor High & Critical & Medium Risk EUCs retirement plan creation and completeness
• Medium Risk EUC Survey Coordination: The EUC Champions are required to review and attest to the accuracy of the MR EUC risk assessment classification to ensure adherence to the consent order regulatory requirement.
• Provide SME (including technical) support to EUC/ITeSS owners (queries & troubleshooting)
• Support EUC/ITeSS related Issue Management (Identification, wording review, specific training, closure review)

Support ITeSS Use Case Migration/Registration

• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC/ITeSS Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities supporting the EUC and ITeSS Lifecycle.

• Point-of-Contact and Coordinator for a wide range of EUC/ITeSS related initiatives, projects and deliverables, especially those related to Regulator requests/requirements as well as internal First, Second and Third Lines of Defense challenges and audits
• Administer First Line of Defense Credible challenge of EUC/ITeSS use cases
• Assist with Tax Function level engagement on tooling implementation and enhancements, testing, and training.
• Identify and evaluate issues, including assessing root cause analysis to support the development of effective Corrective Action Plans (CAPs), Risk Exceptions and corresponding timelines
• Support the validation and closing of issues and CAPs, validation of supporting documentation used for closure and engaging risk partners across all three lines of defense
• Assist with the execution of Transformation related deliverables, including reviewing and assessing supporting documentation and engaging risk partners across all the lines of defense
• Engage in additional R&C strategic initiatives, including collaboration with key stakeholders and risk partners across all the lines of defense
• Provide risk and control guidance in accordance with Enterprise Risk Management Framework
• This is a global role that will work with senior Tax leaders and their teams across all jurisdictions as well as interface with other businesses and functions as well all lines of defense

Qualifications

• Strong understanding of the Enterprise Risk Management Framework and of the EUC/ITeSS Governance Framework for Citi.
• Extensive knowledge of , and experience with, Citi’s End User Computing andIT Enabled Smart Solutions (ITeSS)Policies, Standards and Procedures, as well as EUC Governance Programs and related support & guidance teams
• Demonstrated excellence at working with colleagues and stakeholders to both guide and ensure EUC/ITeSS policy compliance and best practices.
• Desire and Ability to be point of contact for stakeholders – identifying and understanding needs in order to drive decision- making/resolution in a collaborative approach which includes vetting/troubleshooting
• Ability to partner with stakeholders to validate draft action plans in support of regulatoryrequirements/commitmentsor initiatives
• Proficiency at measuring policy adherence and remedial action follow through associated with Policy adherence.
• Robust understanding of an effective control environment, including control design and operating effectiveness
• Strong problem-solving skills; comfortable tackling complex problems by breaking down into manageable portions
• Ability to work in a fast-paced, dynamic, and global environment, including strong communication, facilitation, and consensus-building skills
• Detailed oriented, including strong organization and project management skills to meet strict deadlines
• Strong Excel, Dashboard and SharePoint creation capabilities desired

Anticipated Posting Close Date: