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דרושים Avp Software Engineer C12 ב-Citi Group ב-United States, Tampa

מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Avp Software Engineer C12 ב-United States, Tampa והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Citi Group. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
אזור
Tampa
נמצאו 112 משרות
23.06.2025
CG

Citi Group Project Senior Analyst - C12 TAMPA United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed. Applies in-depth disciplinary knowledge of concepts and procedures within own area to...
תיאור:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

  • Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
  • Ensures resources are assigned to project & monitor commitment.
  • Ensures change control is executed throughout project.
  • Identifies, documents, and understands project dependencies.
  • Identifies key stakeholders who participate in project scope definition.
  • Tracks actual project costs, identify variances, and reforecast project costs as needed.
  • Measures project management performance against standards.
  • Ensures appropriate project staffing levels.
  • Establishes project communication needs and create project communication plan.
  • Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
  • Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
  • Participates in the delivery of internal communications enabling the business officers to effectively service clients.
  • Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
  • Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
  • Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
  • Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
  • Drafts and communicates any staff briefs, including system changes.
  • Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
  • Conducts ongoing research on effective mediums and tools to improve the communications.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of experience
  • Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
  • Working knowledge of call center Technologies including systems, technologies and system work practices.
  • Knowledge of HR policies and procedures.
  • Knowledge of Call Center industry.
  • Previous customer service management experience within a call center setting.
  • Tertiary qualifications desirable.
  • Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

  • Bachelor’s/University degree or equivalent experience
Project and Program ManagementProject Management

Full timeTampa Florida United States$79,120.00 - $118,680.00

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.


Anticipated Posting Close Date:

Jun 27, 2025

View Citi’s and the poster.

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28.05.2025
CG

Citi Group AVP Senior AML Data Science Analyst Hybrid United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis. Mines and analyzes data from various banking platforms to drive...
תיאור:

The Data Science Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

  • Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis.
  • Mines and analyzes data from various banking platforms to drive optimization and improve data quality.
  • Deliver analytics initiatives to address business problems with the ability to determine data required, assess time & effort required and establish a project plan.
  • Consults with business clients to determine system functional specifications. Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.
  • Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
  • Leads system change process from requirements through implementation; provides user and operational support of application to business users.
  • Formulates and defines systems scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
  • Impacts the business directly by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
  • Drives communication between business leaders and IT; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years experience in business and data analysis, process improvement and project management
  • Ability to effectively use complex analytical, interpretive and problem solving techniques.
  • Demonstrated interpersonal, verbal and written communication skills.
  • Methodical attention to detail
  • Experience using tools for statistical modeling of large data sets


Education:

  • Bachelors (4 Year University) Degree or equivalent experience required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Data Science

Full timeTampa Florida United States$87,280.00 - $130,920.00


Anticipated Posting Close Date:

Jun 13, 2025

View Citi’s and the poster.

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משרות נוספות שיכולות לעניין אותך

28.05.2025
CG

Citi Group Applications Development Sr Programmer Analyst - C12 Tampa United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to...
תיאור:

Responsibilities:

  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years of relevant experience
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements


Education:

  • Bachelor’s degree/University degree or equivalent experience

Applicants must be authorized to work in the U.S. Citi will not sponsor applicants for U.S. work authorization for this position.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Tampa Florida United States$96,960.00 - $145,440.00


Anticipated Posting Close Date:

Jun 07, 2025

View Citi’s and the poster.

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משרות נוספות שיכולות לעניין אותך

28.05.2025
CG

Citi Group AVP Senior AML Compliance Analyst - CRIU Complex Investigati... United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Assist Managers, Team Leaders by conducting research on complex transactional analyses by mitigating AML risk by detecting potentially questionable transactional patterns, including investigations generated from detection-scenario processes, the service of...
תיאור:

The CRIU Complex Investigations Analyst is a seasoned professional role. The role is primarily responsible for scoping, initiation, coordination, and execution of targeted complex and high-risk global AML Investigations.

Responsibilities

  • Assist Managers, Team Leaders by conducting research on complex transactional analyses by mitigating AML risk by detecting potentially questionable transactional patterns, including investigations generated from detection-scenario processes, the service of Keep Open Letters and negative media reports
  • Ability to demonstrate a deep knowledge of core banking processes and key laws, regulations, guidance, and industry-standard practices, including the USA PATRIOT Act, Bank Secrecy Act, and OFAC requirements,
  • Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role,
  • Perform high-risk reviews that include complex AML scenarios in multi-jurisdictions and involving significant negative news, multiple products, potential network activity, prominent/high-profile clients, entities designated as SDN/money laundering concern, and other sensitive matters,
  • Mitigate AML risk by detecting potentially questionable transactional patterns and coordinating with various stakeholders to prevent continuation of suspicious activity.
  • Leverage internal intelligence and analytics to assist with determining the scope and scale of special cross jurisdictional Investigations projects.
  • Perform targeted complex AML investigations, SAR filings, account closure recommendations, and other post-investigative activities.
  • Assist with training and mentoring new hires

Qualifications:

  • 5-8 years relevant experience
  • AML Certification
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Self-motivated and detail oriented
  • Advanced analytical skills Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements
  • Proficient in Excel and Word – ability to learn multiple system applications quickly

Education:

  • Bachelors (4 Year University) Degree or equivalent experience required.
AML Core

Full timeTampa Florida United States$79,120.00 - $118,680.00



Anticipated Posting Close Date:

May 23, 2025

View Citi’s and the poster.

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משרות נוספות שיכולות לעניין אותך

28.05.2025
CG

Citi Group Applications Support Sr Analyst - C12 TAMPA United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to...
תיאור:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. AtCiti, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Finance Rptg Sr. Analyst - C12)based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Responsibilities:

  • Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as local statutory reporting
  • Assist with closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
  • Perform analysis of financial results and conclude cause of variances such as accounting issues and economic events
  • Produce metrics to senior management highlighting key issues and remediation status and maintain and enhance related operational and analytical procedures
  • Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects
  • Interpret policies, guidelines, and processes and resolve complex problems and transactions
  • Assist with the management of one or more processes, reports, procedures, or products
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5+ years of related experience
  • Financial Services Industry and Project Management experience preferred
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Working knowledge of related industry practices and standards
  • Ability to work with multiple functions
  • Proven problem-solving skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • This is a fixed-term contract position for a duration of 12 months


Education:

  • Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today h

Financial Reporting


Time Type:

Full time

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משרות נוספות שיכולות לעניין אותך

28.05.2025
CG

Citi Group Business Senior Analyst Corporate Action Platform AVP United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Investigate the WLCR Non-Loans data quality issues to determine the root cause. Define solutions, working with technology and relevant business partners to address DQ issues and deliver risk projects. Remediation...
תיאור:

Responsibilities:

  • Investigate the WLCR Non-Loans data quality issues to determine the root cause.
  • Define solutions, working with technology and relevant business partners to address DQ issues and deliver risk projects.
  • Remediation of current WLCR Non-Loans related Data quality issues and supporting the process of documenting, monitoring, and prioritizing key initiatives for Risk
  • Work with technology to develop plans for consistent usage of data across various risk calculations.
  • Lead initiatives within businesses, function, and across the enterprise. Ability to communicate strategic insights and updates. Partner with key members of Risk and Technology to develop a cohesive strategy.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • Preferably 6+ years of combined experience in banking and financial services industry.
  • Familiar with the financial markets’ instruments and Credit Risk - Good understanding of Credit risk.
  • Proficient in MS-Excel and data analytics (Tableau / Power BI).
  • Experience with data management tools and applications, including process mapping and lineage toolsets (Ex: SQL, SAS, etc.)
  • Strong sense of urgency and ability to manage multiple competing priorities while delivering results quickly and efficiently.
  • Detail oriented, self-starter and able to ensure thatcomplex data governance concepts, issues, policies, regulatory requirements, and industry information affecting the business environment and being able tosimply the issuesand correctly documented.


Education:

  • Bachelor’s degree in business, Finance, Engineering or Information Systems, or an equivalent combination of education and experience. A master’s degree is preferred, but not required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Decision Management

Full timeGetzville New York United States$100,800.00 - $151,200.00


Anticipated Posting Close Date:

May 29, 2025

View Citi’s and the poster.

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משרות נוספות שיכולות לעניין אותך

26.05.2025
CG

Citi Group Applications Development Sr Programmer Analyst - C12 TAMPA United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to...
תיאור:

Responsibilities:

  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job Description:

  • Financial Data Modeling Capabilities
  • Data Analysis for complex system
  • Reverse engineering functional specifications from data
  • Work closely with End Users/Clients to understand Business Process/Industry Standards/Regulatory Mandate requirements.
  • Work closely with IT and Operations partners
  • Work with external data vendors (i.e., Bloomberg, Reuters, IDC, Markit, etc) and standards organizations
  • Able to execute projects Independently
  • Conduct Systems Integrated Testing (SIT) and User Acceptance Testing (UAT)
  • Create Function Specification Documents (FSD), System Requirement Specification (SRS), and test plans
  • Mentor and coaching lower level analysts


Qualifications:

  • Working experience of [6] years min. as Business Analyst
  • Strong background in financial reference data and capital markets
  • Strong SQL knowledge required (able to query data, analyze and troubleshooting)
  • Strong Data analysis and Mapping skill
  • College degree, specialized training or equivalent work experience
  • Data Oriented with an excellent attention to detail
  • Experience/understanding of business process reengineering and business modeling concepts, systems development lifecycle
  • Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
  • Must possess good communication skills with the ability to be assertive
  • Ability to focus on high quality work while under pressure
  • Experience utilizing various SDLC methodologies like Waterfall, Agile (JIRA etc.)
  • Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.

Preferred Skills

  • Experience working with major vendor data providers (i.e., Bloomberg, Reuters, IDC, Markit)
  • Project lead experience
  • Experience working closely with IT Project managers and development teams
  • Knowledge of MS Excel, Visio
  • Experience with vendor product implementation

Full timeTampa Florida United States$96,960.00 - $145,440.00


Anticipated Posting Close Date:

May 30, 2025

View Citi’s and the poster.

Show more

משרות נוספות שיכולות לעניין אותך

Limitless High-tech career opportunities - Expoint
Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed. Applies in-depth disciplinary knowledge of concepts and procedures within own area to...
תיאור:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

  • Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
  • Ensures resources are assigned to project & monitor commitment.
  • Ensures change control is executed throughout project.
  • Identifies, documents, and understands project dependencies.
  • Identifies key stakeholders who participate in project scope definition.
  • Tracks actual project costs, identify variances, and reforecast project costs as needed.
  • Measures project management performance against standards.
  • Ensures appropriate project staffing levels.
  • Establishes project communication needs and create project communication plan.
  • Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
  • Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
  • Participates in the delivery of internal communications enabling the business officers to effectively service clients.
  • Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
  • Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
  • Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
  • Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
  • Drafts and communicates any staff briefs, including system changes.
  • Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
  • Conducts ongoing research on effective mediums and tools to improve the communications.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of experience
  • Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
  • Working knowledge of call center Technologies including systems, technologies and system work practices.
  • Knowledge of HR policies and procedures.
  • Knowledge of Call Center industry.
  • Previous customer service management experience within a call center setting.
  • Tertiary qualifications desirable.
  • Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

  • Bachelor’s/University degree or equivalent experience
Project and Program ManagementProject Management

Full timeTampa Florida United States$79,120.00 - $118,680.00

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.


Anticipated Posting Close Date:

Jun 27, 2025

View Citi’s and the poster.

Show more
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Avp Software Engineer C12 בחברת Citi Group ב-United States, Tampa. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.