דרושים Avp / Business Sr Analyst ב-Citi Group ב-United States, Tampa

Responsibilities:

• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Verify and confirm banker ownership of KYC Records to ensure continuous flow of information
• Ensure all information and documentation comply with local regulation and Citi standards
• Update and review forms according to local regulation requirements and work with Compliance to expedite documentation reviews, providing clarification as needed
• Follow up with clients to ensure information is received by due date
• Perform KYC tasks, including monitoring and tracking of KYC records and Appendix readiness, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Maintain and monitor the process of approving KYC Records and Appendix with all associated parties to ensure timeliness and accuracy
• Participate and assist with the organization of weekly meetings and calls to discuss “Sustainability and Remediation” population
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Drive execution of the KYC Operations readiness efforts with specific focus on for Citi Operational alignment and data strategy. Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives
• Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance)
• Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation
• Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies
• Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes
• Assess and manage changes to the KYC control environment delivered though process, policy and technology change
• Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• KYC experience preferred
• Project Management experience preferred
• Global experience preferred

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve the communications.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of call center Technologies including systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications desirable.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

What you will be doing:

• Oversee risks, controls, and regulatory initiatives related to Operational Risk Management (ORM), utilizing Agile, Waterfall, and Design Thinking methodologies for optimal outcomes.
• Manage a diverse portfolio including MRAs, Strategic Projects, Consent Order RBCMs, Data Use Cases, and process improvement projects.
• Provide servant leadership and mentorship to a cross-functional team comprising subject matter experts, project/program managers, business analysts, and process improvement specialists.
• Inspire and empower the team by fostering a collaborative environment, providing a clear vision, setting success-oriented objectives, removing obstacles, and promoting continuous learning opportunities.
• Cultivate a supportive atmosphere that fosters professional development and career growth among team members. Identify and implement areas of improvement and simplification within ORM and the broader Risk Organization, by identifying opportunities to build user-friendly, purpose-built automated solutions that enable effective business outcome delivery and high solution adoption rates.
• Govern a portfolio of implemented solutions, tracking adoption metrics to maximize reuse and optimize resources.

What we need from you:

• Proven track record of success combining experience in program and project management, with a focus on Agile, Waterfall, and Design Thinking methodologies.
• Demonstrated leadership and team management abilities with a proven track record in steering cross-functional teams using a servant leadership style.
• In-depth understanding of operational risk management, data governance, and business process analysis.
• Practical application of Agile, Waterfall, and Design Thinking frameworks. Exceptional communication, critical thinking, and problem-solving abilities with the aptitude to inspire, lead, and influence diverse partners. • A hands-on, servant leadership approach, with a willingness to actively participate in tasks and the capacity to motivate others to contribute and grow.
• Passionate about fostering a learning environment and promoting professional growth.
• Collaborative and inspiring approach when working with sponsors and stakeholders, effectively managing their expectations.
• Excellent organizational skills, with the ability to manage a diverse portfolio.
• Proficiency in tracking, analyzing, and interpreting adoption metrics.
• Experience with workflow design, implementation, and best practices for user-centered design.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

Anticipated Posting Close Date:

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided in this posting is based on a 40 hour work week.

Good Faith schedule: Monday, Wednesday, Thursday, Friday 12:15-5:15pm; Saturday 9:30-2:30pm

Time Type:

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

Anticipated Posting Close Date:

Responsibilities :

• Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to seniors and other stakeholders, including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API's from them for inclusion within RPA for smooth automation of various infrastructure activities.
• To ensure safety and security of the RBA Platform and to collaborate with CISO to secure their certification.
• Handle Audits (Internal and External) on RBA, as and when necessary and to address any findings from those Audits.
• Manage a team of professionals (employees and consultants), located across multiple continents/countries. Perform people management, financial management and vendor management functions.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Organize team to provide 24x7 support for RBA and be prepared to handle escalations any time.
• Demonstrate an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Manage Vendor relationships including oversight for both onshore and offshore managed service.
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements.
• Formulate and implement a framework for managing capacity, throughput and latency. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
• Drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
• Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions.
• Participate in business review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
• Influence and negotiate with senior leaders (across functions); communicate with external parties
• Manage responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• 10+ years of experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc. Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness, collaborating across software development areas, and implementing security measures.
• People Management Experience involving senior resources across multiple time zones.
• Advanced level experience in an Production Management / Core Services Support role
• Experience of senior stakeholder management.
• Project management with demonstrable results in improving IT services
• Capacity Planning/Forecasting exposure a plus. Effectively share information with other support team members and with other technology teams
• Ability to plan and prioritize workload and to assign resources as necessary.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Anticipated Posting Close Date:

Responsibilities:

• Leads planning, directing and coordination of day-to-day activities of running a program, portfolio of programs or projects
• Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function
• Oversees and manages program plans to ensure they meet business needs as described at initiation
• Escalates risks to the Program Director, or Program Sponsor, when appropriate
• Creates the program risk management plan. Work with program team to create, administer, track, and eventually close risks
• Ensures essential procedures are followed and contributes to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience successfully managing complex projects and programs; experience with enterprise-wide Transformation and Consent Order efforts is a plus
• Ability to identify key program requirements, establish and track dependencies and ensure successful and timely delivery of commitments
• Knowledge of procedure development, maintenance and adherence
• Experience with enterprise program management tools (e.g. MS Office, JIRA, Confluence, Citi’s PTS system) and business intelligence tools such as Tableau is a plus
• Excellent influencing, facilitation, and partnering skills, with an ability to transform data to information for presentation to senior management
• Proven track record of working under pressure and tight timelines; Curious with demonstrated commitment to quality and attention to detail
• Strong analytical skills

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• PMP is a plus but not required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: