דרושים Senior Executive Assistant - Tts Sales Hybrid Role ב-Citi Group ב-United States, San Francisco

Job description

Responsibilities:

• Dimension all Financial Crimes identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new and address AML/KYC and Sanctions policy gaps
• Support the impact assessment and implementation assessment for new and revised AML/KYC and Sanctions policies for Cards
• Manage execution of AML/BSA policy related Corrective Action Plans (CAP) which Includes managing CAP milestones and execution timelines
• Facilitate Root Cause Analysis (RCA) and GAP analysis exercises with multiple stakeholder groups to get resolution on remediation actions as well as operation incidents
• Collaborate with multiple compliance groups, business teams, technology, and infrastructure teams to identify the root cause and create action-plans for resolution Partner with the project group to get the project requests prioritized and delivered
• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure
• Perform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changes
• Champion efforts and act as Subject Matter Expert (SME) for Financial Crimes Policy Adherence Execution regarding policy and regulatory requirements, leading the business in developing sustainable solutions to meet policy requirements and risk mitigation.
• Communicate with impacted stakeholder groups and with compliance and facilitate meetings when new policies/standards are being developed for impact assessment.
• policy gaps.
• Independently manage deliverables and action item responses to all global and regional subcommittees for the KYC Policy team
• Contribute to USPB Cards Financial Crimes Strategy and Roadmap
• Contribute to design and execution of Horizontal Controls Assessment across the USPB Cards business and operations teams

Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.

• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines
• Demonstrated ability to identify, classify, prioritize and remediate risks
• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines
• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills
• Background in enterprise data management, especially as it applies to Financial Crimes, is a plus
• Expert in using PowerPoint and Excel, a plus
• Excellent verbal and written skills and experience presenting to senior audiences

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date:

Anticipated Posting Close Date:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Help execute control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
• Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Monitor key performance indicators (KPIs)
• Help provide recommendations to enhances or improve the MCA.
• Support the MCA tracking and reporting inventory
• Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls. • Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree or equivalent experience

Anticipated Posting Close Date:

The Role:

As part of the IAM Management Team, this role will representin multiple forums, ISA management reviews, regulatory and audit discussions, etc. The overall objective of this role is to ensure the execution of Information Security directives are in alignment with Citi's Information Security policy and regulatory requirements that may vary by country (NAM, LATAM, EMEA, APAC).

Responsibilities

• Oversee large, complex teams in global locations within IAM ISA Service Delivery Operations
• Manage provisioning functions from application to infrastructure (e.g., Active Directory, Encryption, etc.)
• Accountable for resources, budget analysis, and formation of short to medium term planning
• Manage and validate deliverables of Risk & Control Audit Requests ensuring closure per agreed timelines and goals
• Evaluate existing levels of automation and develop additional efforts to reduce manual processes and further increase automation
• Provide people management oversight including in-country operations including recruitment, development and retention of talent and resources
• Foster a metrics driven, performance management culture across the teams
• Work closely with other functional support groups to addressIAM ISA's ongoing performance initiatives of the and develop appropriate actions to improve performance against goals
• Partner with the Risk & Control Team, ensure teams adhere to Risk and Control processes for functions under their responsibility and support/prioritize the audit process.
• Promote partnerships with other Citi businesses and market/highlight ISA major accomplishments
• Prepare cost benefit analysis of teams under their responsibility for senior management review and readily identify cost savings or investment required
• Support IAM ISA Senior Group Manager in meetings and any ad hoc requirements from CISO and Risk and Control Organizations.
• Assist Security Incident Response Teams as necessary
• Ensure Control Preparedness and control effectiveness, as part of the Audit preparedness exercise,
• Provide leadership to the teams and make the connections between the organization’s goals and the teams’ daily functions
• Support cross-business / functional initiatives promoting Business Enablement while also adhering to IAM Standards

Qualifications

• 10+ years' IAM Operations experience in large enterprise environments leading operational teams and initiatives (e.g., process re-engineering, process standardization, transformation, etc.)
• 5+ years' direct managerial experience
• Knowledge of Risk & Control and Audit requirements in a global operational environment
• Strong proficiency working in and/or around shared services environments with hands-on, applicable knowledge of Information Security Administration dynamics as it relates to Technology and Business Enablement
• Outstanding analytical skills with hands-on experience using metrics to drive stakeholder engagements and business decisions
• Expert ability to appropriately prioritize business objectives managing multiple functions and projects simultaneously
• Strong aptitude for process design and delivery with a firm focus on customer centricity
• Results-oriented with the ability to develop and execute well developed business operations plans
• Experience managing global, multicultural, and multi-disciplinary teams in a highly matrixed environment
• Highly skilled in leadership and talent management focused on development and growth especially in a digital environment
• Must be comfortable managing and driving changes utilizing influencing skills when necessary
• Strong interpersonal skills engaging with both technical and non-technical stakeholders
• Expert proficiency in senior stakeholder engagement and, at times, negotiation as needed (external communication/negotiation may also be necessary)
• Excellent presentation skills both written and verbal
• High degree of self-motivation with a commitment to continuous improvement
• Ability to champion change

Education

• Bachelor's degree in Technology, Computer Science, Cyber Security, related discipline OR equivalent IAM/Information Security experience required
• Relevant InfoSec and/or IAM industry certifications are a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
• Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• 3+ years previous mortgage sales experience required
• Residential Mortgage experience required
• Established book of business
• Proven product sales capability is required.
• FHA/VA & conventional loan experience is preferred
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills
• Strong relationship development and management skills
• Expertise of general lending products and overall mortgage industry.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities,

Education:

• Bachelor’s/University degree or equivalent experience

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Anticipated Posting Close Date:

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Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s Retirement Plan clients.
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Retirement Plans.
• Communicate daily with management on productivity, quality, availability, performance metrics indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on needs of staff within the department and assist with answering staff questions within research & investigations of Retirement Plans, as needed.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience (Retirement Plans preferred)
• Proficient in Microsoft Office & Excel
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support project releases and COB testing
• Working knowledge of RSM and/or G360 functionality, Continuity of Business (CoB) testing, and creating and resolving Incident Reports (INCs)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date: