דרושים Ops Sup Sr Manager - C13 ב-Citi Group ב-United States, San Antonio

Job description

Responsibilities:

• Dimension all Financial Crimes identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new and address AML/KYC and Sanctions policy gaps
• Support the impact assessment and implementation assessment for new and revised AML/KYC and Sanctions policies for Cards
• Manage execution of AML/BSA policy related Corrective Action Plans (CAP) which Includes managing CAP milestones and execution timelines
• Facilitate Root Cause Analysis (RCA) and GAP analysis exercises with multiple stakeholder groups to get resolution on remediation actions as well as operation incidents
• Collaborate with multiple compliance groups, business teams, technology, and infrastructure teams to identify the root cause and create action-plans for resolution Partner with the project group to get the project requests prioritized and delivered
• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure
• Perform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changes
• Champion efforts and act as Subject Matter Expert (SME) for Financial Crimes Policy Adherence Execution regarding policy and regulatory requirements, leading the business in developing sustainable solutions to meet policy requirements and risk mitigation.
• Communicate with impacted stakeholder groups and with compliance and facilitate meetings when new policies/standards are being developed for impact assessment.
• policy gaps.
• Independently manage deliverables and action item responses to all global and regional subcommittees for the KYC Policy team
• Contribute to USPB Cards Financial Crimes Strategy and Roadmap
• Contribute to design and execution of Horizontal Controls Assessment across the USPB Cards business and operations teams

Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.

• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines
• Demonstrated ability to identify, classify, prioritize and remediate risks
• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines
• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills
• Background in enterprise data management, especially as it applies to Financial Crimes, is a plus
• Expert in using PowerPoint and Excel, a plus
• Excellent verbal and written skills and experience presenting to senior audiences

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date:

• Acquire new clients through converting referralleads
• Manage client follow-up and adhere to all Regulatory and Compliance operatingprocedures.
• Ensure that KYC/AML and other compliance norms are strictly adhered.
• Partner with all roles on branch team to ensure all clients have a positive in-branchexperience.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years ofexperience.
• Strong analytical and financialskills.
• Strong verbal and written communicationskills.
• Organized with strong attention todetails.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience usingMoney Guide Pro, orNaviPlan Select, or similar financial planning software preferred.
• Basic understanding of investment and financial planning strategiespreferred.
• Must be a self-starter, problem solver and a goal-oriented team player able to work withoutdirection.
• Required current US FINRA Registration: SIE, Series 6, 63, and 65 OR Series 7 and 66 or equivalent.
  • Must meet ALL US FINRA Registration requirements within 150 days of starting in the role.
• InsuranceGroup 1 required.
  • Must meet ALL Insurance Group 1 requirements within 150 days of starting in the role.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Education:

• Bachelor's/University degree or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
• Execute planning and budgeting activities to ensure branch annual goals are met
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience required
• Previous experience in banking or financial industry preferred
• Proven experience managing teams
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Help execute control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
• Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Monitor key performance indicators (KPIs)
• Help provide recommendations to enhances or improve the MCA.
• Support the MCA tracking and reporting inventory
• Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls. • Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree or equivalent experience

Anticipated Posting Close Date:

The Role:

As part of the IAM Management Team, this role will representin multiple forums, ISA management reviews, regulatory and audit discussions, etc. The overall objective of this role is to ensure the execution of Information Security directives are in alignment with Citi's Information Security policy and regulatory requirements that may vary by country (NAM, LATAM, EMEA, APAC).

Responsibilities

• Oversee large, complex teams in global locations within IAM ISA Service Delivery Operations
• Manage provisioning functions from application to infrastructure (e.g., Active Directory, Encryption, etc.)
• Accountable for resources, budget analysis, and formation of short to medium term planning
• Manage and validate deliverables of Risk & Control Audit Requests ensuring closure per agreed timelines and goals
• Evaluate existing levels of automation and develop additional efforts to reduce manual processes and further increase automation
• Provide people management oversight including in-country operations including recruitment, development and retention of talent and resources
• Foster a metrics driven, performance management culture across the teams
• Work closely with other functional support groups to addressIAM ISA's ongoing performance initiatives of the and develop appropriate actions to improve performance against goals
• Partner with the Risk & Control Team, ensure teams adhere to Risk and Control processes for functions under their responsibility and support/prioritize the audit process.
• Promote partnerships with other Citi businesses and market/highlight ISA major accomplishments
• Prepare cost benefit analysis of teams under their responsibility for senior management review and readily identify cost savings or investment required
• Support IAM ISA Senior Group Manager in meetings and any ad hoc requirements from CISO and Risk and Control Organizations.
• Assist Security Incident Response Teams as necessary
• Ensure Control Preparedness and control effectiveness, as part of the Audit preparedness exercise,
• Provide leadership to the teams and make the connections between the organization’s goals and the teams’ daily functions
• Support cross-business / functional initiatives promoting Business Enablement while also adhering to IAM Standards

Qualifications

• 10+ years' IAM Operations experience in large enterprise environments leading operational teams and initiatives (e.g., process re-engineering, process standardization, transformation, etc.)
• 5+ years' direct managerial experience
• Knowledge of Risk & Control and Audit requirements in a global operational environment
• Strong proficiency working in and/or around shared services environments with hands-on, applicable knowledge of Information Security Administration dynamics as it relates to Technology and Business Enablement
• Outstanding analytical skills with hands-on experience using metrics to drive stakeholder engagements and business decisions
• Expert ability to appropriately prioritize business objectives managing multiple functions and projects simultaneously
• Strong aptitude for process design and delivery with a firm focus on customer centricity
• Results-oriented with the ability to develop and execute well developed business operations plans
• Experience managing global, multicultural, and multi-disciplinary teams in a highly matrixed environment
• Highly skilled in leadership and talent management focused on development and growth especially in a digital environment
• Must be comfortable managing and driving changes utilizing influencing skills when necessary
• Strong interpersonal skills engaging with both technical and non-technical stakeholders
• Expert proficiency in senior stakeholder engagement and, at times, negotiation as needed (external communication/negotiation may also be necessary)
• Excellent presentation skills both written and verbal
• High degree of self-motivation with a commitment to continuous improvement
• Ability to champion change

Education

• Bachelor's degree in Technology, Computer Science, Cyber Security, related discipline OR equivalent IAM/Information Security experience required
• Relevant InfoSec and/or IAM industry certifications are a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Leadership is key in this position. There are 3 shifts with the Check Operations process. from 6 am to 3:00 am

Anticipated Posting Close Date: