דרושים Ops Sup Lead Analyst - C13 Ofallon ב-Citi Group ב-United States, O’fallon

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Responsibilities:

• Serve in a hybrid (in-market/in call center) functionality, engaging in community business development and activities in partnership with Strategic Markets business development officers to drive mortgage opportunity and lending.
• Drive business opportunity by working with community leaders, realtors, developers, employers, builders and other potential lead sources to build book of business.
• Present locally on Citi’s mortgage products, including at consumer events such as homeownership seminars to realtors / builders during in-office presentations and lunch-n-learns, by example.
• Participate in diverse realtor organization events, chambers of commerce and other business groups to drive mortgage opportunity and build book of business.
• Partner with Business Development Officer to build go-to-market strategy and partnership to achieve local market goals.
• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customer’s financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Attend a minimum of 2 – 3 Diverse Realtor and/or affordable housing nonprofit events per quarter.

Qualifications:

• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs, 3rd party assistance programs, required.
• 5+ years previous mortgage sales experience required
• Expertise of general lending products and overall mortgage industry, including FHA/VA & conventional.
• Demonstrated customer service skills
• Ability to speak, read, write and present in both Spanish and English, required
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills
• Self-motivated and able to work independently to build business opportunities with local community leaders, realtors, builders and other potential sources.
• Strong relationship development, management skills and emotional intelligence.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing
• System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities.

• Bachelor's/Universitydegree or equivalent experience

Travel

• 25% of the time (1 week/month)

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Anticipated Posting Close Date:

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

Job Grade:C12

Qualifications:Strong Analytical, spreadsheet, data analysis and presentations skills.

Anticipated Posting Close Date:

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The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Possess an in-depth understanding of Citibank Commercial Banking products and services - within Business / Commercial Banking and the broader organization, document collection, document creation, quality control requirements, funds movement, and booking attributes into the mainframe platform for various Small Business products.

• Perform quality control checks by reviewing loan documentation for content and accuracy to verify alignment with policy and procedures mitigating business risk.

• Develop and maintain a strong relationship with all Bankers (Sales Team), Credit Officers, senior leadership team, and other various internal business partners as necessary.

• Responsible for routine operational or administrative work.

• Day-to-day actions are focused on reviewing approved Business Banking applications with approval amounts between $1 - $10MM using defined procedures and checklists.

• Responsible for completing departmental procedural updates as necessary to ensure compliance with policy and regulations.

• Other duties as required to support business unit and company goals.

• Serve as a Subject Matter Expert (SME) within the team and drive training of new or existing team members on loan resources as well as provide testing assistance for production validation and host release/Continuity of Business (CoB) testing.

• Review project requirements to ensure timelines are met and the quality meets and exceeds customer expectations.

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure enhancements go into production in a timely and accurate manner.

• Research and interpret standard information and identify inconsistencies in data or results.

• Prepare presentations for senior-management and/or audit.

• Support business unit goals by continuous identification of process improvements and efficiencies aiding to reduce costs and improve customer service levels.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience preferred

• In depth knowledge of Business Banking, Lending / Commercial Banking Products and Services

• Solid understanding of Business Entity Types and Beneficial Ownership

• Proficient in Microsoft Office

• Proven problem-solving and negotiation skills

• Consistently demonstrates clear and concise written and verbal communication

• Excellent organizational skills, strong multi-tasking capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment

• Strong inter-personal and written / verbal communication skills

• Strong presentation skills

• Pro-active disposition with ability to work independently and within a team

• Proven ability to remain organized in a fast-paced environment

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Citi Mortgage provides Real Estate lending products to consumers in United States. Through Consumer Mortgage, Citigold, and Private Client, we offer an array of products and services across the full spectrum of consumer mortgage needs nationwide.

Reporting to Director of FP&A, the Financial Planning and Analysis Lead Analyst is a senior professional role responsible for providing financial analysis and support to Citi Mortgage organization. The overall objective is to contribute to directional strategy as well as utilize in-depth specialty knowledge to provide advice on the evaluation of financial reports of Citi’s current and projected performance.

Responsibilities:

• Partnering and acting as trusted advisor to Mortgage division senior leadership for all financial business decisions.
• Develop and execute regular cadence for monthly, quarterly, and annual review of financial results.
• Execute analysis of annual Operating Plans, CCAR forecasts, quarterly reforecasts, and monthly outlooks in partnership with segment, business, and country FP&A teams.
• Become a SME on Mortgage division and serve as a primary point of contact on topic for finance division.
• Take ownership of Models and EUCs and support development, utilization, and monitoring of governance and controls.
• Build forecast models using Excel, Hyperion, and other tools and software.
• Drive risk & control agenda including data accuracy and timeliness of financial reporting and metrics; identify, assess, and escalate risks.
• Engage with Finance partners both on and off-shore in support of Finance objectives.
• Prepare analytics in support of CEO Reviews, including business initiatives.
• Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• BS in Economics, Finance, Accounting, or related field. MBA and/or CFA is a plus
• Strong experience in finance & analytical roles, including in the consumer banking industry.
• Exceptional analytical skills, combined with an ability to deliver analysis in a concise manner.
• Ability to take ownership of work, navigate ambiguity, & develop solutions to challenges with minimal guidance.
• Results/task orientated with excellent attention to detail.
• Ability and desire to go “above and beyond” and execute under tight deadlines.
• Track record of improving processes and controls.
• 6-10 years of relevant experience and demonstrated career progression/increase in responsibilities.
• Proficient computer skills with a focus on Microsoft Office applications, Hyperion, and SmartView, Tableau or OneStream
• Demonstrated presentation skills with ability to develop presentations from scratch.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Adept at building strong relationships and influencing across many levels & areas of the organization.
• Capable of handling competing priorities in a fast-paced environment.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

• Bachelor’s degree/University degree or equivalent experience

Hybrid position

Schedule is Monday to Friday 8:00 am to 5:00 pm CST

Anticipated Posting Close Date:

.Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for consumer protection related to Fraud and Financial Crimes ICRM.
• Assist with regulatory inquiries and/or examinations.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Supporting the business in performing timely compliance reviews of new transactions, processes, and/or products, fraud rules and strategies.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules/regulations.
• Providing program data analysis related to financial crime and fraud analytic initiatives.
• Work collaboratively across leadership levels under dynamic conditions on high visibility projects with accuracy and focus on driving goals and objectives within a partnership environment.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Working Knowledge of Compliance laws, rules, regulations, risks and typologies in the supported function/business/product, specifically consumer protection regulations applicable to the fraud environment
• Strong working knowledge of financial institution fraud prevention and detection operations and strategies
• Excellent written and verbal communication skills
• Outstanding data analysis expertise with an ability to consume and understand complex data and draw accurate focused conclusions
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Highly proficient in MS Office applications (particularly Excel, Word, PowerPoint)
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Knowledge in area of focus
• Relevant certifications desirable (CRCM desired or the ability to obtain)

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus

Anticipated Posting Close Date: