דרושים Vp Branch Manager Bayfront Miami Fl ב-Citi Group ב-United States, Miami

Responsibilities:

• Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts
• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls
• Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service
• Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
• Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
• Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
• Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience required
• Previous experience in banking or financial industry preferred
• Sales management experience preferred
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
• Obtain or willing to obtain unique identifier from Registry
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
• Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• 3+ years previous mortgage sales experience required
• Residential Mortgage experience required
• Established book of business
• Proven product sales capability is required.
• FHA/VA & conventional loan experience is preferred
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills
• Strong relationship development and management skills
• Expertise of general lending products and overall mortgage industry.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities,

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

updating client tax documentation (W-Series Forms and CRS Forms) and manage day-to-day tax related queries, dealing directly with clients. In addition, CTS will provide project management, and end to end ownership support to tax related projects and initiatives.

This a client facing role

Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Responsibilities:

• Client liaison for tax related matters,taking end to end ownership for client requests and queries
• Management of UHNW client relationships, engaging with Tax Advisors, Financial Advisors and Accountants
• Establish and lead a high-performing Client Tax Service Team from scratch
• Develop and implement tax service strategies, processes, and best practices to support client needs.
• Train, and mentor client service professionals to ensure excellence in service delivery.
• Collaborate with senior leadership to align tax services with business objectives.
• Client liaison for tax related matters,taking end to end ownership for client requests and queries
• Management of UHNW client relationships, engaging with Tax Advisors, Financial Advisors and Accountants
• Establish and lead a high-performing Client Tax Service Team from scratch.
• Develop standard operating procedures for efficient tax service delivery.
• Implement risk management strategies to minimize exposure to tax penalties and audits.
• Stay up to date with changing tax laws and regulations
• Serve as the primary subject matter expert and partner for clients,
• Build strong client relationships and act as the main point of contact for all tax-related matters
• Provide insights and recommendations to optimize tax efficiency and minimize liabilities
• Coordinate with internal control partners, operations teams, legal, and compliance teams to ensure seamless service delivery.

Qualifications:

• 8-10 years of experience
• Trilingual in Portuguese, Spanish, English
• Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyze data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience
• Knowledge of investments, banking, and credit products
• Tax knowledge and experience: exposure to tax processes, particularly in relation to tax documentation (e.g., W-9, W-8, FATCA), and regulatory requirements

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The Banker SAFE Act is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Recognized subject matter expert within one area. Strong commercial awareness is a necessity. Is an acknowledged authority both within and outside area of expertise. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication is typically required. Provides advanced judgment and conducts in-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions. Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas. Significant impact on a function and/or the business through making decisions that determine technical approaches and strategies for the area.Responsibilities:

• Actively identify prospects and establish contact with them/convert prospects into clients.
• Demonstrate an in-depth understanding of clients’ businesses and sources of wealth generation.
• Anticipate events in a client’s life and business which have significant financial implications.
• Serve as a trusted advisor to clients who frequently seek strategic advice regarding financial matters.
• Build relationships with client families that cross generations to establish long-term connections to the Citi Private Bank.
• Effectively manage client expectations regarding what can and cannot be executed on their behalf.
• Maintain full understanding of client goals and risk tolerance to ensure that financial strategies are appropriate.
• Uncover needs that are not articulated or clearly expressed by the client.
• Bring together the product experts to develop long-term solutions to strengthen relationships with the firm.
• Help clients achieve broad financial/investment goals related to the creation and management of wealth.
• Develop tailored solutions that address clients' investment, risk management, and financing/liquidity needs.
• Set challenging goals, regularly monitoring progress and making adjustments to achieve objectives.
• Plan and prioritize daily, weekly, and monthly activities to maximize revenue growth and client satisfaction.
• Establish a referral network and gain introductions to potential clients which generate new sales.
• Close the deal, making concessions that are appropriate and in line with the fundamental interests of the Citi Private Bank.
• Help team members acquire the experience necessary to establish credibility with clients and intermediaries.
• Demonstrate strong commitment to team success and place team goals above personal achievement.
• Encourage team members to work together to deepen client relationships and exceed sales goals.
• Align complementary experiences and skill sets of team members to maximize client effectiveness.
• Build relationships/partner with support groups in Citi Private Bank to maintain control, find solutions and resolve issues.
• Follow standard procedures and advocate appropriate exceptions to standard practices when the bigger picture needs to be considered, and seeks or grants approvals as appropriate.
• Ensure compliance on regulatory requirements and minimizes any potential liability for Citi.
• Ensure strong controls and effective operational and administrative services.
• Set an example of behaviour to all staff.
• Partner with colleagues across the Citi network to leverage capabilities and share expertise.
• Advocate for the client, negotiating on their behalf with members of the Private Bank and Citi.
• Ensure clients are presented with seamless execution of internal processes and Citigroup services.
• Prioritize issues that need to be escalated, getting the appropriate people involved to expedite resolution.
• Understand and communicate the risk involved with various investment strategies.
• Establish credibility and trust with all Citi Private Bank colleagues, maintaining the highest standards of personal and professional integrity.
• Persevere in delivering what is promised, even when obstacles arise.
• Flag and report illegal or improper transactions, complying with all regulatory policies and control procedures regarding client acceptability.
• Understand the broad array of products and services under the Citi umbrella.
• Apply an in-depth level of knowledge in key investment and financing products.
• Develop expertise to identify business opportunities and address the unique needs of specific client segments.
• Keep abreast of financial industry developments and current global market conditions.
• Present and communicate complex financial concepts and investment strategies with the highest degree of professionalism.
• Seek continuous improvement, admit mistakes and adapt behaviour, based on feedback from clients and colleagues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15+ years of experience
• Extensive and proven experience in Private Banking having covered the UHNW market / Extensive experience in working with and/or leading client teams and transactions / Demonstrated track record in relationship selling
• Demonstrates extensive knowledge of all Citi Private Bank banking and product systems, platforms, tools and capabilities.

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

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Mandatory Skills

• Exposure to recon based applications such as TLM, Recon Portal, etc., this will be an added advantage.

• Strong computer skills with advanced knowledge of MS EXCEL

• Strong Team Player

• Strong analytical skills

• Good written/oral communication skills

Shift timings::: 4:30PM to 1:30AM ISTResponsibilities:

• Daily reconciliation of general ledger balances to the sub-ledger

• Preparation of reconciliation package

• Identify and clear accounting exceptions and mismatched items

• Analyze reoccurring issues and assist in developing process improvements

• Monitoring status of aged breaks on balance sheet accounts

• Exercise sound judgement regarding the proper application of accounting principles to reconciliations

• Effectively communicate with team members, management and business partners

• Respond to Balance Sheet Substantiation team requests for information

• Ensure financial reporting deadlines are met

• Participate in and/or lead projects as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

The Liquidity Change and Data Management team within the Treasury organization works closely with stakeholders to define, drive, and execute end-to-end process design and implementation efforts for processes, controls, infrastructure, and the operational tool set required to support the day-to-day Liquidity Risk Management and reporting functions.

The Treasury Liquidity Change and Data Management Senior Lead Analyst is a strategic professional who will be responsible for supporting transformation workstreams that deliver improved liquidity monitoring and reporting, with a focus on regulatory liquidity automated reporting solutions. This role requires a background in liquidity reporting and/or large-scale project management efforts, combined with a disciplined, process oriented approach to delivery, the ability to function in a dynamic and fluid environment, strong attention to detail and a willingness to drive multiple efforts simultaneously. Excellent communication skills are required to communicate and negotiate internally, often at a senior level. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of
responsibility over technical strategy.

Responsibilities:

• Delivery and governance of the Liquidity reporting infrastructure changes including external FR 2052a reporting/LCR/NSFR and internal stress metrics like RLAP, RLEN, RCEN reporting.

• Participates in implementation management for strategic initiatives, technology portfolio budget management in coordination with Global Technology Services, project support, as well as communications and policy management across Finance and Risk.

• Assists in managing the end-to-end program tracking, reporting and implementation processes, communications.

• Strong analytical and problem-solving skills with good attention to detail but also the ability to see the bigger picture

• The ability to understand and clearly articulate the business benefits of the change requests

• A structured approach and good organizational skills to be able to multitask and prioritize where necessary

• Willingness to ask questions and the ability to quickly grasp and master the subject matter at a detailed business level to enhance value add during business requirements discussions.

• Demonstrates execution skills with a proven track record of operating in a transformation environment, including process and technology change management.

• Drive multiple programs simultaneously and plan / prioritize appropriately.

• Work independently, multi-task, and take ownership of various parts of a project or initiative and follow through until resolution.

• Oversight of milestones and input to ensure consistent and timely delivery.

• Work together with the Finance, Technology, and business partners to implement liquidity enhancements and changes with a focus on reporting tools like Tableau and IFW.

• Implementation of reporting functionality and integrated technology platforms.

• Enables a foundational reporting infrastructure across Citi businesses and global functions by ensuring consistency within Finance and Risk

• Applies in-depth understanding of the business impact of technical contributions

Qualifications:

• 10+ years of relevant experience, within the financial services industry highly preferred

• Knowledge in one or more of the following areas: Liquidity Reporting, Program Management, including Project Management and/or management reporting and analysis.

• Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

• Requires communication and diplomacy skills in order to guide and influence others.

• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment.

• Self-motivated with the ability to make decisions in the absence of detailed instructions.

• Excellent Microsoft office skills like data analysis capability using Excel or Access, including graphs, pivot tables, reference functions and data analysis.

• Working knowledge of Microsoft Project, including creation of milestones, dependencies and tracking a project plan baseline.

• Expertise in Microsoft PowerPoint, including experience creating senior management level presentations

• Working knowledge of JIRA and/or project management methodologies Agile & Waterfall

• Very good written and oral communication skills

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date: