דרושים Wealth Services Resource Specialist - Jacksonville ב-Citi Group ב-United States, Jacksonville

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

Responsibilities:

• Work with Citi Markets and Services business to create on-campus and virtual strategy at assigned target schools.
• Coordination of all on-campus and in-house activities for schools including company presentations, office visits, networking events, and interviews
• Secure coverage for and attend campus and in-house events
• Assist in the development and support of a robust diversity recruiting strategy
• Manage relationships with key contacts at career centers
• Serve as primary resource for candidates throughout the recruiting process; market the Firm, answer questions, communicate status
• Manage Summer Analyst and/or Full-Time programs including onboarding, training, events, mid and end of summer performance reviews and offers
• Support program management processes as needed, including rotations, placements, performance management, compensation, and promotion
• Track and report data related to online applicant tracking system, workforce planning, diversity metrics and related requests
• Perform ad hoc administrative duties as needed
• Travel domestically 20-25% during peak recruiting seasons
• Ensure all hiring policies and procedures are adhered to and that “best practice” recruitment guidelines are administered throughout the recruitment process
• Coach and train new recruits, and assume informal/formal leadership roles within team
• Work effectively while maintaining positive outlook in the face of ambiguity, shifting priorities, and rapid change. Proven track record in supporting organizational transformation and change initiatives.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the Firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations. Adhere to Policy, and apply sound ethical judgment regarding personal behavior, conduct and business practices. Escalate, manage and report control issues with transparency.

Qualifications & Skills:

• 3-5 years of relevant experience (i.e., campus recruiting or other HR experience)
• Desire to be in a service-oriented environment with enthusiasm and high level of interest in Recruiting and Program Management
• Intellectual curiosity and a desire to learn about technology, financial services and talent development
• Ability to prioritize as needed while handling multiple time-sensitive projects in a very fast-paced environment
• Ability to source talent through social media channels and other networking activities
• Strong organizational skills, work ethic, initiative, sense of urgency and attention to detail
• Strong technical skills, including significant experience using Word, Excel and PowerPoint
• Effective writing and verbal communication skills
• Strong project management, creative problem-solving skills and ability to act independently
• Team player with flexibility to accommodate different personalities and work styles as well as confidence to manage interactions and expectations at all levels of the organization
• Strong relationship and client management skillset required
• Flexibility for travel and to work evening hours as needed during peak seasons

Education:

• Bachelor’s degree/University degree

Anticipated Posting Close Date:

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Establishes strategic plans for function.
• Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Own and lead disaster recovery plans.
• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
• Ensure development plans are in place for staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years relevant experience
• Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
• Experience of senior stakeholder management
• Quality orientation with a strong eye for detail
• Process driven approach with an appreciation of industry best practice
• Detailed-oriented, with strong analytical skills
• Develops and maintains effective and positive working relationship with peers, stakeholders and management
• Pro-active, organized, thorough and energetic
• Excellent communicator, presenting to senior management level stakeholders
• Manager of managers in a diverse distributed environment
• Demonstrable track record of impactful organizational improvement
• Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
• Analysis and problem management across app, infra and partners
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Through daily interaction and advisement with Senior Management and Subject Matter Experts within CTI, Archietecture & Engineering and USPBWT, the role will be responsible for the leadership and management of all Production efforts associated with the above mentioned domains and lines of business including incident and problem management, capacity planning, and execution of service improvement plans, to name a few.

Additionally, secondary responsibility, this role will be dedicated to supporting Production Support overage for the Wealth Domain: Deposit Payments and Lending Service Reliabililty Engineering

Anticipated Posting Close Date:

The Intermediate Associate Telesales Representative is aClient Service and Sales support position, fully responsible forservicing and supporting internal and/or external clients primarily through inbound and outbound phone callsand adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients. Position is responsible for providingbest in classserviceon Banking and/or Investment inquiries, and ensuring risk is prudently managed.Responsibilities:

• Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Handles all inquiries/requests related to banking and /or investment operations – including placing unsolicited securities trades (Series 7 & 63 required).
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Ensures that KYC/AML and other compliance norms are strictly adhered to.
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities.
• Builds a rapport with back-office staff and seek out highest level of support from those teams.
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement.
• Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested.
• Accountable for identifying prospective clients interested in becoming new clients.
• Responsible for executing specific client contact campaigns as defined by Sales Management/Segments.
• Responsible for proactively contacting clients to identify needs and deepen relationships.
• Complete all required trainings pertaining to the function in a timely manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Positive and can-do attitude.
• Excellent people skills and ability to work in a team environment.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Strong desire to create a top-notch client experience with every client every day.
• Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred.
• US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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Responsibilities

• Work directly with business, functions and technology units and relevant stakeholders to facilitate/ perform Citi’s IS risk assessment and risk management processes in order to protect information assets
• Work with business and technology management to drive the information security program and information risk management activities
• Work with the internal Applications Development function to drive the development of strategies and plans for improving both architecture and application security
• Provide strategic risk guidance for business and technology projects, including the evaluation and recommendation of security controls and corrective actions to mitigate or remediate risks
• Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company's reputation
• Conduct and facilitate security reviews and table-top/red-team/scenario analysis exercises in conjunction with other Subject Matter Experts by monitoring changes in the risk profile and exposure for the application
• Define secure configurations leveraging technical knowledge and problem solving skills in the network, database, API, Mobile and Web technology areas in accordance with the secure process and develop functional specifications and documentation
• Assist with responsibilities over the technical strategy for an area, technical integrity of process, operations, and associated results
• Participate in the evaluation and selection of applications and systems with specific focus on IS implications
• Participate/provide, as required, IS awareness training programs for employees, contractors and approved system users.
• Facilitate compliance with all Information Security policies, standards and regulations / directives as mandated by Global CISO Organization
• Provide oversight of Information Security Assessments across applications, infrastructure and business process. Ensure non-compliant items are resolved through coordination with Business Manager and business staff

Qualifications

• 10+ years' experience involvement around software development with at least 4+ years' experience in Cybersecurity and Information Security risk and mitigation
• Firm understanding of Information Security domains like Identity access management (IAM), Cryptography, Data protection, Vulnerability Assessment, AuditLogging/Monitoring, etc.
• Strong working knowledge of software development processes and methodologies (SLDC, Agile, Iterative, DevOps, CICD, etc.)
• Demonstrated ability to take ownership and follow up on issues
• Demonstrated ability to work in a team and to work well under pressure
• Advanced analytical and problem solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Proficient in interpreting and applying policies, standards and procedures
• Demonstrated ability to remain unbiased in a diverse working environment
• Ability to manage multiple activities and changing priorities
• Ability to work under pressure and meet tight deadlines
• Self-starter with ability to take the initiative and master new tasks quickly
• Experience working with SaaS and/or Public Cloud is a plus

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred
• Technical certifications preferred e.g., CISSP, or any public Cloud related certifications (AWS, GCP, Azure/M365)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

We Offer:

• Competitive rates start at $21.14/hr!
• Day 1 Health Benefits!
• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years’ work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: