דרושים Us Personal Banking Summer Associate Jacksonville - ב-Citi Group ב-United States, Jacksonville

The role will have responsibilities for Third-Party Vendor Management. This role is responsible for executing the Enterprise Data Organization business strategy, provide support for strategic initiatives, managing common capabilities, and driving cross-business initiatives to achieve simplification, increased productivity, and efficiency. May manage ad hoc projects as requested.Responsibilities:

• Responsible for managing the entire end-to-end vendor management lifecycle.

• Support Stakeholders and Vendors to coordinate and facilitate Third Party Risk Management activities.

• Ensure vendor’s compliance to required policies and regulations (e.g., Third Party Management Policy, Information Security, Continuity of business)

• Maintain supplier systems of record, automating and optimizing vendor data sources to be self-service and provide insight for senior management.

• Establish new relationships between Citi and its vendors, creating and managing Initial Risk Questionnaires (IRQ) and Third-Party Management Systems (CASP, P2P,GEP)

• Review, assess, and act on results of Third-Party Risk Management activities assessments/controls, facilitating and executing planning and pre-contract due diligence activities, contract, ongoing monitoring, and termination.

• Provide expert guidance and support on the development of Third-Party Management key controls, standard processes, operating procedures, and promulgation of best practices.

• Perform reviews of Vendor Lifecycle (Pre-Contract due diligence, post-contract ongoing monitoring) and provide credible challenges to accountable / responsible parties.

• Assist with/review results of additional vendor monitoring activities (Adverse results)

• Manage Third Party contracts (e.g. Statements of Work) ensure contracts are properly executed and uploaded in the Vendor Contract Management System (GEP) working with Business if re-negotiations are required..

• Support Third-Party Risk Management reporting activities as required and participate in continuous improvement activities.

• Interface with all third-party stakeholders Third Party Officers (TPOs), Business Activity Owners (BAOs), TP-RAP Support, Supplier Oversight, Third Party Management Team (TPM) and Sector and Regional Third-Party Risk teams and other Citi business stakeholders on a regular basis

• Build relationships with vendor contacts that cross regions, sectors, and functions to ultimately ensure third party compliance to Citi policies, contractual obligations, and SLAs.

• Review results of third-party risk monitoring activities providing credible challenges to, and quality checks of, such results

• Monitor the Key Indicators for the business, including vendor’s performance.

• Identify any significant changes for the vendor relationships and trigger the update of Third-Party Risk Assessments

• Partner with Vendor Contract Management Team to strategically manage a large portfolio of contracts, facilitating on time renewals, defining strategies, and identifying opportunities to optimize and consolidate services.

• Coordinating the search, interview scheduling and execution, selection, recruitment, and on-boarding of external project resources

• Effectively communicating with key stakeholders both internal and external

• Provide thought leadership to drive supplier optimization and efficiencies based on Vendor risk profiles, performance, and market trends.

• Serve as point of contact with vendors and hiring managers.

• Complete and update Third Party Risk Management procedures and documentation.

• Assist the project manager to procure services from the third parties in compliance with relevant Third-Party Risk Management policies.

Qualifications:

• 6+ years of experience in a financial services role

• Communications or marketing experience preferred

• Demonstrated working knowledge of financial services industry

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Works to collect, measure, and analyze program performance data identify, track, and close program issues through established methods and guidelines.
• Ensures creation of project scope management plan.
• Creates project schedule management plan.
• Ensures corrective action is taken when project schedule variances occur.
• Creates project cost estimates.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Identifies quality standards and metrics relevant to the project and how to meet them.
• Identifies project risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Strong communication skills written and verbal
• Strong Time Management and Organizational skills
• Microsoft Office Suite proficiency

Education

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

The Employee Relations Associate Analyst is an entry-level position responsible for providing case management support through all phases of Employee Relations investigations, under the supervision of an Employee Relations Lead and in coordination with the Employee Relations team.

Responsibilities:

• Responsible for entering new cases and updating status on existing cases related to each investigation/matter into the Employee Relations case management database, IE: ServiceNow, CMS
• Assists in the preparation of investigation plans
• Gathers and analyzes data, which may include emails, compensation, performance management, diversity, and staffing information, relevant to an investigation
• Participates in and takes notes during investigative interviews with employees
• Assists with final investigative report writing
• Works closely with and assists Employee Relations team members responsible for reporting on portfolio of work
• May participate in project work as needed

Qualifications:

• 2-5 years relevant experience
• Experience in investigation support or related work
• Proven work ethic and ability to self-start
• Exceptional organizational skills
• Ability to analyze and draw conclusions from data
• Ability to multi-task and prioritize assignments with strong attention to detail
• Ability to work independently and in a team environment
• Strong written and verbal communication skills
• Sound judgment and discretion with respect to handling sensitive/highly confidential information
• Word, Excel, PowerPoint and data base entry skills a must

Education:

• Bachelor's/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Develop, execute, and market a Learning strategy that supports global functions, product and/or country regulatory priorities, leverages enterprise solutions, and drives performance improvement
• Conduct root cause and gap analyses to identify opportunities and appropriate solutions
• Serve as a trusted partner and consultant to senior stakeholders in the coverage area
• Advises and ensures that learning products developed within the coverage area comply with standards and policies; where applicable, work with SMEs/originators outside of L&C to navigate Learning governance
• Measure the effectiveness and success of training interventions, and communicate impact to stakeholders
• Manage the learning budget for coverage area
• Collaborate with peers in L&C and across HR to provide an integrated and consistent experience for partners and stakeholders
• Follow latest external market trends and anticipate their impact on future capability requirements for function
• Support partners in adhering to best practices and navigating Learning governance
• Manage a team of Learning Professionals, promoting a positive team culture and supporting career development through ongoing and direct feedback, stretch assignments and exposure opportunities
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 10+ years of experience in Learning
• Key capabilities for this role include consulting, applying adult learning theory, developing business acumen, facilitation, measuring success and impact of Learning strategy, and project management skills
• Must possess leadership, organizational design and talent development skills and to ensure appropriate staffing and organizational structures are in place for their focus area
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven ability to use data to tell a story
• Self-motivated and detail oriented
• Proven influencing and relationship management skills
• Proactive leadership and motivational skills

Education:

• Bachelor’s/University degree, Master’s degree preferred or equivalent experience

Anticipated Posting Close Date:

The Intermediate Associate Telesales Representative is aClient Service and Sales support position, fully responsible forservicing and supporting internal and/or external clients primarily through inbound and outbound phone callsand adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients. Position is responsible for providingbest in classserviceon Banking and/or Investment inquiries, and ensuring risk is prudently managed.Responsibilities:

• Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Handles all inquiries/requests related to banking and /or investment operations – including placing unsolicited securities trades (Series 7 & 63 required).
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Ensures that KYC/AML and other compliance norms are strictly adhered to.
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities.
• Builds a rapport with back-office staff and seek out highest level of support from those teams.
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement.
• Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested.
• Accountable for identifying prospective clients interested in becoming new clients.
• Responsible for executing specific client contact campaigns as defined by Sales Management/Segments.
• Responsible for proactively contacting clients to identify needs and deepen relationships.
• Complete all required trainings pertaining to the function in a timely manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Positive and can-do attitude.
• Excellent people skills and ability to work in a team environment.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Strong desire to create a top-notch client experience with every client every day.
• Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred.
• US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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This role entails managing the risk of this legal entity across the various risk stripes. To be successful in this role, the candidate must have a solid understanding in market risk, counterparty credit risk and/or markets businesses in general. These risk disciplines serve as foundation for understanding risk management practices across other risk disciplines (market, credit, operational, liquidity) at Citi and for understanding and meeting objectives of Citi’s prudential regulatory requirements.

Key Responsibilities:

• Develop subject matter expert level knowledge on specific topics across all risk stripes that are impacting the legal vehicle(s)
• Analyze risk exposures, investigate variances and escalate as appropriate.
• Enhance controls and assessments captured in the Manager’s Control Assessment
• Candidate will need to work closely with risk analysts and managers of other teams, inside or outside the Risk organization
• Be able to understand drivers of stress testing results and concentration analysis on a regular basis or as market/economic conditions warrant
• Identify current and emerging risk impacting the entity based on risk profile and macro economic conditions, especially during periods of economic uncertainty

Qualifications:

Technical Skills

• 4+ years of experience in the Financial Services industry, specifically in counterparty credit risk or market risk with a solid understanding of capital markets products, risk concepts/metrics. A liquidity risk background could also be considered. Familiarity with legal entity space an added plus.
• Excellent analytical capabilities to manipulate and analyze data and present analytical concepts in a concise manner for different audience including senior management and governance committees.
• Must be proficient in Excel and Tableau. Familiarity with Citi risk systems is a plus
• Undergraduate / Master’s degree(s) with an analytical focus (e.g., finance, business administration, economics)

Qualitative Skills

• A successful candidate must possess a natural curiosity and desire to learn with an ability to retain a wide breadth of information
• Possesses a creative and problem solving mindset and comfortable functioning using judgement
• Strong organizational skills with ability to juggle competing priorities
• Independent thinker who is comfortable to express an opinion or propose a solution

Anticipated Posting Close Date:

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Help ensure that adequate governance and training are in place to support management of Risk profiles.
• Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.
• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience.
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

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