דרושים Data Analytics Intermediate Engineer ב-Citi Group ב-United States, Irving

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

About The Infrastructure Planning Organization

The Infrastructure Planning Organization is responsible for the strategic design, planning, and optimization of Citi’s global technology infrastructure. This organization ensures that Citi’s infrastructure is resilient, scalable, and aligned with business and regulatory requirements. It also oversees logistics functions, including capacity planning, resource allocation, and operational efficiencies to support Citi’s technology footprint. Additionally, the Infrastructure Planning Organization plays a key role in business intelligence, reporting, and dashboard development to provide data-driven insights that enhance decision-making and operational effectiveness. By leveraging data analytics and automation, the Infrastructure Planning Organization drives efficiency, innovation, and security across Citi’s technology landscape.

Role Overview

As aat Citi, you will play a crucial role in modernizing and optimizing the infrastructure planning organization's existing data architecture, databases, and systems. This role focuses on revising, innovating, and employing best practices to enhance the efficiency, integrity, and scalability of the data ecosystem that underpins our advanced analytics and business intelligence. You will collaborate with cross-functional teams to enable a seamless, secure, and high-performing data environment that supports our global business operations as we provide real-time, strategic insights, analyses, dashboards and visualizations.

Key Responsibilities

Data Architecture & Optimization

• Assess and refine existing data architectures to enhance performance, security, and scalability.
• Modernize legacy database structures by implementing best practices for data modeling, integration, and management.
• Improve and enforce data governance, metadata management, and data lineage frameworks to ensure compliance with regulatory requirements.
• Enhance business intelligence capabilities by refining data delivery for reporting, dashboarding, and data visualization solutions.

Data Engineering & Process Improvement

• Optimize and enhance existing ETL/ELT pipelines for improved efficiency and performance.
• Streamline and enhance data warehousing solutions using technologies
• Improve real-time data processing and streaming solutions using industry leading technologies.
• Enhance API-driven data access layers to facilitate more seamless integration between applications and data platforms.
• Support the enhancement of automated reporting solutions and interactive dashboards to provide deeper business insights.

Collaboration & Leadership

• Work closely with business and technology stakeholders, including the Infrastructure Planning organization, to understand data requirements and translate them into scalable solutions.
• Provide technical leadership and mentorship to junior data engineers and analysts.
• Partner with cybersecurity, compliance, and risk teams to ensure data security and regulatory compliance across the Infrastructure Planning Organization’s data platforms.

Qualifications & Experience

Education

• Bachelor’s degree in computer science, Data Engineering, Information Systems, or a related field. Master’s degree preferred.

Experience

• 8+ years of experience in data architecture, data engineering, or a related domain preferably within the financial services industry.

Technical Skills

• Strong expertise in SQL, Python, and Java for data processing and analytics.
• Deep knowledge of data modeling (relational and NoSQL), data warehousing, and data lake architectures.
• Experience with distributed computing frameworks and workflow orchestration tools.
• Familiarity with DevOps practices and CI/CD pipelines for data engineering workflows.

Soft Skills

• Strong analytical and problem-solving skills with the ability to translate complex business needs into data solutions.
• Excellent communication and stakeholder management skills, with the ability to influence senior leadership.
• Ability to thrive in a fast-paced, highly regulated environment.

Why Citi?

• An inclusive workplace that values innovation and collaboration.
• Access to cutting-edge technology and continuous learning opportunities.
• Competitive compensation and benefits, including flexible work arrangements.
• A global network that offers professional growth and mobility.

Anticipated Posting Close Date:

Responsibilities:

• Provide assistance with a product or product component development within the technology domain
• Conduct product evaluations with vendors and recommend product customization for integration with systems
• Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
• Assist with application prototyping and recommend solutions around implementation
• Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
• Support projects and provide project status updates to project manager or Sr. Engineer
• Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
• Create installation documentation, training materials, and deliver technical training to support the organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience

Anticipated Posting Close Date:

Overview of the Role:

TheSecurity Architect Engineeris responsible for defining and driving the Google Cloud Platform (GCP) security architecture across Citi's global cloud initiatives, ensuring compliance with financial regulations, internal controls, and industry best practices.

You will partner with Infrastructure Teams, Application Developers, Compliance Officers, and Risk Managers to embed secure design principles and mitigate evolving cloud threats in a highly regulated environment. You will also drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• ​Cloud Security Strategy:Develop and implement a comprehensive security strategy forGoogle Cloud that aligns with the organization’s business goals and compliance standards, such as GDPR, SOC 2, and HIPAA.
• Architecture Design:Develop securityinfrastructurearchitectures and frameworks, focusing on protecting sensitive data and mitigating risks across networks,storage,applications, andauthentication servicesusing automationacross a hybrid cloud architecture.
• Data Security and Encryption:Design and enforce encryption and rest and in transit between all compute boundaries
• Vulnerability Management:Proactively monitor GCP environments for vulnerabilities, manage threat detection, and ensure prompt response to potential security incidents.
• Cross-Functional Collaboration:Work closely with engineering, development, SRE, and operations teams to enforce security policies and integrate security best practices into the development lifecycle.
• Team Leadership and Training:

Qualifications:

• 10+ years of experience in a Security Architecture role
• 10+ years of experience in a Cloud Security Engineering role
• GCP Expertise:In-depth understanding of GCP core infrastructure services, security services, encryption practices, and compliance frameworks.Deep understanding of GCP IAM, RBAC, Cloud Identity and Zero trust principles for managing secure access to data and applications in the cloud.Expertisein GCP networking, including VPC’s subnets,firewall configurations, Google Cloud VPN etc.
• Scripting and configuration management:Experience with scripting and configuration management tools like Bash, Python, Ansible, Puppet, and Chef
• Analytical Skills:Ability to assess complex security risks,identify vulnerabilities, and design effective security solutions.
• Git versioning: GIT is a version control softwarethat's commonly used to store and keep track of any changes to your source code.
• Communication Skills:Proven ability to communicate technical information to stakeholders, including those with limited technicalexpertiseand workwith cross-functionality to enforce security measures.

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Produce macroeconomic scenario forecasts for macroeconomic variables in firmwide regulatory related processes, such as CECL, CCAR and IFRS 9
• Perform quality assurance checks on data outputs
• Engage in and streamline production processes and data flows to ensure efficient and controlled transfer of outputs to end users
• Facilitate the end-to-end project management of the quarterly production process, including setting and tracking milestones within a project management tool
• Build Tableau dashboards and coordinate with technology partners to implement Tableau dashboards in technology environment
• Perform ad-hoc research and fulfill ad-hoc data requests from management and end users
• Communicate results to diverse audiences
• Participate on teams to solve business problems

Qualifications:

• 4+ years of work experience, or 2+ years of post-Master’s work experience, or PhD
• Basic understanding of Python
• Strong understanding and demonstrated proficiency in Tableau
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail-oriented

Education:

• Bachelor’s, Master’s, or PhD in a quantitative field

Anticipated Posting Close Date:

Duties: Gather business requirements from the business and design data flow in collaboration with data architects. Implement Exploratory Data Analysis (EDA), data standardization and transformation pre-processes using different techniques like OHE, and data scaling and normalization for machine learning modeling. Design and develop strategic solution plans for business functionalities and build dynamic and scalable data pipelines using Spark preprocessing framework. Design and develop unit, integration, and stress tests to ensure application satisfies all requirements. Mine and analyze data from various banking platforms to drive optimization and improve data quality. Consult with business clients to determine the functional specifications, applying comprehensive understanding of how multiple areas in the system collectively integrate towards achieving the business goals. Address system issues raised by users and clients by evaluating the business processes and the systems, considering the industry standards, and recommending solutions. Deliver analytic initiatives to address various business problems with ability to identify the data required, estimate the time and effort needed, and establish a project plan. Lead the process of system change from requirements analysis through implementation, and provides necessary user and operational supports. Formulate and define systems scope and objectives for projects based on applicable business systems and industry standards. Design, develop and modify the database schema needed in order to ensure uninterrupted services of applications. Optimize data storage and retrieval using Hive, implementing partitioning and bucketing techniques to improve query performance on large datasets. Build a multi-dimensional visualization dashboard using Tableau to aid growth, geolocation and statistical analyses. Design end-to-end application, set deliverable milestones, build JIRA stories, and breakdown the milestones into individual tasks. Conduct code review, set forth coding standards, and implement standard CI/CD processes. Serve as the subject matter expert of applications development techniques and emerging technologies. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements: Requires a Master’s degree, or foreign equivalent, in Computer Information System, Information Technology, Electronic Engineering, Business Analytics, or related field and 3 years of experience as an Applications Support Intermediate Analyst, Data Analytics Senior Analyst, Business Analyst, or related position involving data solutions design and development for a global financial services industry. Alternatively, employer will accept a Bachelor’s degree in the stated fields and 5 years of the specified progressive, post-baccalaureate experience. Full term of experience must include: Visualization dashboard building using Tableau in support of data analysis; Automation development and batch jobs scheduling; Autosys, SQL, DATABASE, JIRA; Tableau, Excel PowerBI, and Pyspark, Hadoop, Hive, python, scripting, MongoDB. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #25863298. EO Employer.

Wage Range: $110,150 to $139,050

Anticipated Posting Close Date: