דרושים ב-Citi Group ב-Thailand, Bangkok

Responsibilities:

• Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Build & maintain positive working relationships with assigned clients and fund managers through an active calling program that ensures optimal service.
• Identify and understand client requirements across the entire securities services value chain in order to proactively recommend process improvements and enhancements to meet clients’ needs.
• Utilize early warning process to identify and resolve client service issues before they are escalated to Client at Risk
• Become an expert on the customer’s operating business.
• Monitor client satisfaction
• Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Help drive innovation by working with external partners/alliances to develop products, manage vendor relationships, and prepare agreements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 8-12 years of relevant experience
• Experience managing across multi-function and/or global business
• Functional experience in marketing, credit, acquisitions, product development, or analytics
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Time Type:

Organization Overview:

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:

Thailand FX Operations Head will report to Asia South and JANA FX Operations Head and Thailand Country Operations Head. Our Thailand FX Operations Team encompasses of Operations unit covering large suite of Markets products including FX, FX Options, Money Market, Bonds, Derivative (Rates, Credit, Commodities). The individual will be required to proactively partner with Business, Technology, Controls and Corporate Functions partners to lead/strategize/build/deliver standardized, scalable, and sustainable operational model and service standards.

The individual will be responsible for leading a diverse set of talent comprising of ~16 people based in Bangkok.

The individual will be invested in and assist in helping to execute our Operations strategy, driving our target operating model, with a proactive People agenda, ensuring a robust control environment, enhancing service capabilities, and simplifying/ transforming platforms to build appropriate scale.

The individual will have accountability for daily supervisory risk and service oversight, ensuring that the objectives of Operations, the Business and our Clients are executed to a high standard and in full accordance with regulatory and control requirements.

Citibank Thailand is subject to extensive & evolving regulatory reporting requirements covering all asset classes. These regulatory reporting requirements are evolving in nature, and as such the candidate will be required to have extensive engagement with various in-country and overseas stake holders to ensure timely and seamless delivery of these regulatory framework and reporting requirements.

Organizational Oversight:

• Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation
• Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required
• Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard

Stakeholder Engagement:

• Acting as key point of contact Thailand FX Operations across internal and external stakeholders and Operational Product Heads
• Continued engagement and face off with a range of senior Business, Technology and Operations partners
• Acting as senior Operations lead managing due diligence, regulatory visits/engagement and other governance forums
• Supporting and partnering with the Business to facilitate a growing and expanding client base / operational offering
• Engaging in client discussions & relationship management activities as required to support the Business

People Agenda:

• Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented workforce for the site

• Promoting a culture of continuous improvement and cultivating a robust service and control environment
• Engaging with and leading our People. Developing effective and diverse teams across a regional footprint
• Coaching and mentoring our People. Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development
• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel
• Willingness to take ownership and accountability to deliver business & operation goals and inculcate the culture in the team, empowering to change the way in which we operate.

Organisational Transformation:

• Leading the Organization to deliver vs goals to meet the Target Operating Model
• Leading the site to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation
• Supporting the delivery of strategic platform re-engineering initiatives, with conscious intent to standardize and industrial flow, reducing manual touch points and aligning tech delivery vs. business goal and wallet share optimization
• Driving the implementation of initiatives to continuously improve STP rates and build scalable business model leveraging on innovation, using low code solutions, and challenging the status quo.
• Active engagement and thought leadership in the development and implementation of multi-year operations strategy, in partnership with the Operational Product Heads, Business and Technology stakeholders
• Managing budgets and headcount plans in order to meet targets

Qualifications and Skills:

• Minimum Bachelor’s degree with a Business Administration, Finance, or other equivalent background
• Min 10-12 years of experiences in the financial industry, including experience in leading operations team delivering operational activities, especially in-depth understanding of local regulations covering FX, Money Market, Fixed Income, Derivatives & Margining
• Experience in delivering strategic change programs spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organisation
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
• Strong risk management and control mindset
• Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Self-reliant, good problem solver, results oriented
• Demonstrated experience leading people and developing effective and diverse teams
• Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Ability to conceptualize aspects of the organization’s model and its future development.

Time Type:

Responsibilities:

• Lead and execute sales strategy for Financial Institutions (FI) in conjunction with regional and country partners in Thailand
• Develop and communicate a business plan to approach the Thailand FI marketplace, and coordinate and implement team procedures, client problem resolutions and client management
• Portfolio Management and Optimization: Develop deep relationships with key global and regional FI clients.
• Retain FI clients and grow volumes/values
• Identify cross sell opportunities with FI clients
• Market Presence: Be an ambassador and evangelist for Citi in the region with clients, partners, and industry forums to continue to drive Citi’s recognition as the largest and best in class
• Maintain leading edge expertise of the industry and regional competitive environment.
• Ownership and Leadership: Act as a steward of the business and influence its strategy and market leadership as a key business member of the regional and global sales team
• Lead complex cash management deals end-to-end including RFP responses and client pitches, recommending innovative cash management solutions.
• Market Development: Develop a Client focus strategy for all key clients and sub sector targets
• Control and Compliance: Maintain a pristine control environment for all issues related to business management, compliance, regulatory requirements such as KYC, documentation, and training
• Review account plans to identify sales opportunities and support origination of cash management opportunities through development of thought leadership material
• Develop target list of underpenetrated names to actively focus on with a “Hunting License” for growing new cash business though unsolicited bids.
• Meet all Sales Management goals tied to pipeline management (CRM), Deal Review and Implementation Project Kick-Offs
• Lead and prepare client presentations
• Work with Implementations/account managers to ensure deals closed our implemented effectively and efficiently to ensure revenue realization and ramp-up
• Actively share with Product Management Team new developments within the market updates and the environment –
• Attend regular team and sales management meetings to report on performance
• Manage key Balance Sheet Drivers including assets and liabilities
• Manage and partner with Banking, as appropriate, on all relevant aspects of Client Credit Risk (including credit appetite/credit commitment/returns)
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Solid credit skills and experience
• Broad client management experience
• Excellent communication and written skills
• Demonstrated organizational skills (including self-organizational skills)
• Superior client management & deal negotiation skills
• Ability to interact at all levels of global, regional and local.
• Superior interpretive and problem solving skills
• Excellent team working and outstanding interpersonal skills
• Ability to operate in a complex matrix environment
• Excellent communication and written skills in Thai and English

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Information Security Risk Lead is responsible for driving efforts to support governance, risk and compliance for CISO at Citi. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's cyber and information security policy and

country regulatory related requirements.

Responsibilities:

• Manage and validate deliverables of all Information Security (IS) programs, ensuring closure per agreed timelines and goals
• Engagement with local regulators BOT, SEC, TB-CERT, Thai-CERT, MDES, NCSA, etc. on IS related matters
• Manage regulatory exams and internal & external audits
• Work closely with Global & Regional Information Security teams to improve processes and reduce risk, and support the IS regulatory related activities for Thailand
• Manage internal/external resources to organize cyber-attack simulations exercise, coordinating and overseeing vulnerability, mitigation/remediation/correction action plans, and issues management process
• Accountable for delivery of the associated remediation from regulatory assessments
• Proficiency in preparing periodic updates / reports / presentation deck for both internal stakeholders and regulators
• Provide timely and appropriate updates to regional and global stakeholders; escalate issues in a timely manner to senior management
• Build and develop partnerships with business, IT, risk, compliance, IS, senior management staff and stakeholders
• Facilitate and lead cross-functional meetings, assist in developing analytics and reporting to track effectiveness of process and identify potential process improvements
• Acts as IS/Cybersecurity SME to senior stakeholders and/or other team members.
• Engagement required across global & regional teams will be required to work across time zones especially NAM time zone.

Required Skills, Experience and Qualifications

• Master’s/Bachelor’s/University degree or equivalent experience in Computer Science, Cyber Security, Computer/Information Engineering, Information Technology or a related discipline is preferred
• One or more industry-recognized cybersecurity-related certifications such as CISSP, CISA, CISM, CRISC, ISO 27001
• 6 - 10 years or above of relevant experience in Cyber Security Management / Cyber Security Operations / Technology Risk Management / Third-party Risk Management or IT Audit, preferably with experience gained from banking / finance services industry / consultancy / control compliance or legal disciplines
• Experience in assessing cyber regulatory compliance from BOT, SEC etc.
• Strong understanding of International Standards/Frameworks such as: NIST, ISO 27001series, COBIT, CIS, GDPR, DORA, etc.
• Proficient in interpreting and applying policies, standards and procedures
• Excellent project management and organizational skills. (PMP, PRINCE2, etc. is a plus)
• Strong consultation, reporting writing and communication skills with highly proficiency in both spoken and written English and Thai.
• Thai language fluency is a must.

Time Type:

Responsibilities:

• Sell separate account services or finance products directly to Corporate clients
• Will help team to service clients in the buying and selling of securities, derivatives, FX and commodities
• Help drive the team's developed strategy across specified product lines
• Aid to achieve specified goals in both market and wallet share for the identified client franchise
• Originate and execute meaningful and landmark transactions
• Will independently and/or jointly work within business product to achieve the strategic growth and market share we are aiming for
• Partner closely with other key businesses and functions to ensure proper product deployment based on understanding of client
• Help foster an environment of collaboration through interfacing with appropriate internal partners to enhance share of mind with clients, increase dialogue and to deliver on expertise
• Understand and analyze clients’ businesses and exposures to provide best suited sales solutions in full coordination with all relevant business partners
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7-9 years of experience
• Previous experience in client-facing roles with proven track record on growing and maintaining relationships through value added service and commercial skills
• An entrepreneurial approach for business origination and developing new relationships
• Demonstrated interpersonal skills
• Strong skillset on electronic trading products
• Understanding of derivative products and also fixed income instruments
• Understanding of commodities products
• Local Thailand licenses for FX and Securities

Education:

• Bachelor’s/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Perform Markets Products processing i.e FX, FX Option, Derivatives, Commodities, Fixed Income and Money Markets as a maker or checker and work in compliance with adherence to internal guideline, policies, regulatory within establish cost.
• Participate in discussions for new product launches and constructively provide improved backend support solutions.
• Ensure satisfactory ratings in all internal and external audits (IA/Compliance/Regulatory/Statutory).
• Participate in self-assessment.
• Participate in project or special assignment.
• Supervise staff to be able to handle daily work properly and in compliance with all policies/regulations.
• Handle related regulatory reports.

Qualifications:

• Bachelor/Master Degree in Banking & Finance or related area.
• 2-3 years experience in Finance and Banking Industry.
• Know Markets Product Knowledge.
• Ability to work with team.
• Strong Focus on risk and control.
• Energic, capable to handle work assigned with sense of urgency.
• Good interpersonal skill and good leadership skill
• Computer literate, MS Office (Word, Excel, Power Point)
• Preferable good verbal and written communication in both Thai and English.
• Able to work late or sometime on weekend.
• Be able to identify possible issues and area of improvement.
• Be able to participate in System implementation.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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Responsibilities:

• Perform Markets Products processing i.e FX, FX Option, Derivatives, Commodities, Fixed Income and Money Markets as a maker or checker and work in compliance with adherence to internal guideline, policies, regulatory within establish cost.
• Participate in discussions for new product launches and constructively provide improved backend support solutions.
• Ensure satisfactory ratings in all internal and external audits (IA/Compliance/Regulatory/Statutory).
• Participate in self-assessment.
• Participate in project or special assignment.
• Supervise staff to be able to handle daily work properly and in compliance with all policies/regulations.
• Handle related regulatory reports.

Qualifications:

• Bachelor/Master Degree in Banking & Finance or related area.
• 2-3 years experience in Finance and Banking Industry.
• Know Markets Product Knowledge.
• Ability to work with team.
• Strong Focus on risk and control.
• Energic, capable to handle work assigned with sense of urgency.
• Good interpersonal skill and good leadership skill
• Computer literate, MS Office (Word, Excel, Power Point)
• Preferable good verbal and written communication in both Thai and English.
• Able to work late or sometime on weekend.
• Be able to identify possible issues and area of improvement.
• Be able to participate in System implementation.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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