דרושים Ops Sup Analyst - Product Owner ב-Citi Group ב-מקסיקו

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Horario de trabajo es de 06:00 a 14:00

Other Relevant Skills

Responsibilities:

• Daily reconciliation analysis
• Analyze reoccurring issues and assist in developing process improvements
• Monitoring status of aged breaks
• Effectively communicate with team members, management and business partners
• Participate in and/or lead projects as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience in accounting and reconciliations
• Experience or knowledge in control
• Risk Awareness
• Proactive Analytical

Skills

• Frustration Tolerance
• Bachelor's
• Degree Desirable
• Intermediate Excel Skills

Education:

• Bachelor’s University degree or equivalent experience
• English intermediate

Other Relevant Skills

Responsibilities:

• Daily reconciliation Analysis
• Identify and clear accounting exceptions and mismatched items
• Analyze reoccurring issues and assist in developing process improvements
• Monitoring status of aged breaks on balance accounts
• Daily reconciliation
• Effectively communicate with team members, management and business partners
• Participate in and/or lead projects as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience or knowledge in reconciliations
• Experience or knowledge in control
• Experience or knowledge in accounting
• Risk awareness
• Proactive
• Analytical skills
• Frustration tolerance
• Effective time management

Education:

• Bachelor’s/University degree or equivalent experience
• Intermediate English
• Basic knowledge of Office

Other Relevant Skills

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Assist AML team with managing risks by analyzing the root cause of issues and impact to business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in MS Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia y conocimiento en AML, (Experiencia en el desarrollo /ejecución de alguna investigación de riesgo)

Conocimiento de productos en sector financiero

Carrera terminada con titulo

Time Type:

Responsibilities:

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Must be able to write, read and speak English fluently

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Required experience in Wealth Banking (Banca Patrimonial)
• Desirable to have a Sales Profile.
• Desirable high English level.

Time Type:

Responsibilities:

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts
• Apply comprehension of how the team interacts with others in accomplishing objectives
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Demonstrated knowledge of operational process changes and improvement

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

KEY RESPONSABILITIES

• Actively participates on new projects and initiatives, in the equipment distribution design in computer and telco rooms and manage CMDB records for all devices installed at the Data Center.
• Design, install, de-installing, relocate all distributed systems, network devices, structured cabling, carrier circuits and all Data Center devices (servers, enclosures, standalone, routers, switches, encryptors, firewalls, etc.) following the standards, policies and processes pursuing high levels of excellence
• Maintain the integrity of the data center facilities, systems, and communications environments through general housekeeping practices, walk-throughs, and best operations practices.
• Provide hands-on, break/fix, level 1&2 tech support for the data center systems and communications environments on a 7x24 basis, escorting for vendors visiting the DC for troubleshooting activities
• Provide clear and detailed turnover to next shift workers for continuity.
• Manage the physical handling and movement of tapes and disks, record them in the appropriate systems and document as necessary, assuring the data protection practices are applied. Participate in all media reconciliation and Quality Assurance efforts.
• Monitoring of tape related console messages, working with the command center and the on-site hardware teams, responding when necessary.
• Replacing any damaged media with approved tickets.
• Assistancewhen required to ensure that the highest level of customer satisfaction is maintained and reply all emails from different internal clients, asking for support, guidance, break-fix, requirements, etc.
• Performs random audit checks and sampling, following all global procedures and provide input when appropriate
• Validation and follow up of tickets in the Change Management Tool.

QUALIFICATIONS:

• Basic knowledge on server architecture and basic configuration
• Basic knowledge on storage technologies (NAS, SAN, ScaleIO)
• Basic knowledge on networking and communication architectures (i.e. spine & leaf)
• Basic knowledge on structured cabling
• Medium knowledge of Office tools
• Demonstrate logical and technical problem-solving skills and techniques
• Desirable experience in data center systems and facilities, and/or telecommunications and Operations and Technology areas
• Desirable knowledge of Information Technologies best-practices and methodologies (i.e. ITIL)
• Experience diagnosing and troubleshooting server hardware and networking communications
• Experience performing component and device replacements on IT equipment
• English (50%), it’s necessary to be able to keep a fluid conversation for interaction with Global Teams, such as: Project Managers, System Administrators, and Data Center Partners
• Ability to lift/move 25 kg of equipment and work with other people and tools for heavier components
• Ability to work non-standard hours, including working during the day/nights, weekends, holidays and on shift-based schedule as required

EDUCATION

• High School Diploma, or Higher Degree in computer systems or informatics and equivalent experience. Experience in Data Center environment is a plus.

Time Type:

Responsibilities:

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in banking operations, preferably in the client account opening and pre-requirements process

Education:

• Bachelor's degree/University degree or equivalent experience

Apego y comprensión a políticas, procedimientos y lineamientos operativos.

Dominio en contacto telefónico, preferentemente llamadas de

Lic. Económico – Administrativas

Manejo de office

Excel básico

Experiencia en atención a clientes.

Experiencia en atención o contacto o telefónico, llamadas de salida (indispensable)

Experiencia en proceso de KYC

Experiencia en personas físicas y morales

Experiencia previa en instituciones financieras.

Experiencia en PLD

Time Type: