דרושים Subdirector Divisional Hipotecario - Canal Broker Sureste ב-Citi Group ב-Mexico, Mexico City

Responsibilities:

• Lead and supervise a medium size group of Credit Initiation Specialists providing support for multiple products, ensuring goals are met
• Serve as a backup Manager, resolve issues, troubleshoot discrepencies, and interpret procedures and policies
• Interpret procedures and policies, and guide support staff in resolving complex problems
• Provide input on staffing, training and development needs, and train and coach Credit Initiation Specialists
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Solve problems through analyzing information, and by identifying and selecting solutions, utilizing acquired technical experience
• Ensure the quality of tasks provided by self and others on team, provide advice or facilitation services, and oversee end results
• Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in a related role
• Leadership experience preferred
• Familiarity and understanding of financial industry preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Funciones

• Liderar y orientar al pequeño equipo de analistas de autorización de crédito
• hipotecario (en general, de hasta 10 colaboradores)

• Interacción con el area del negocio, con el area de Riesgo.

• Elaboración de reportes y presentación de procesos y métrica

• Conocimiento en la elaboración d instrucciones de trabajo y leneas de control.

• Implementación de procesos

Requisitos

• Conocimiento de la política de crédito hipotecario
• Conocimiento en los procesos de hipotecario Etapa 1, Etapa 2 y Desembolso, Buro de Crédito
• Conocimientos en la realización de SLMD, Instructivos de trabajo, proceso COB etc
• Experiencia en la PRC y calibración de riesgos inherentes
• Conocimiento en KPIs
• Conocimiento en proyectos
• Sólidas habilidades para construir relaciones
• Garantizar un ambiente de control apegado a políticas
• Excel intermedio
• Capacidad de análisis
• Toma de decisión y resolución de problema
• Experiencia en manejo de equipos de trabajo.
• Conocimiento de las diferentes etapas para el otorgamiento de crédito Hipotecario como capacidad de pago, DTI, PTI.
• Desarrollo de estrategias para controlar Pipe line.
• Disponibilidad de horario en cierres de mes.
• Manejo de sistema de Cronos,Admwin, Presto, On demand, ECS.
• Dominio de Política de crédito
• Manejo de diferentes indicadores KPI, conocimiento de PRC, controles, MCA, entregables de auditoria.

Educación:

• Título universitario/de licenciatura o experiencia equivalente.

Time Type:

Responsibilities:

• Manage a staff of 6 to 10 managers, including interviewing and hiring through to ongoing performance management, developing and managing retail and professional sales plan strategies for national/territory field execution and delivering training initiatives
• Assists in developing short and long product-level strategies to ensure delivery of the financial plan
• Responsible for field execution of credit initiatives and achievement of credit goals and objectives
• Work with key stakeholders to develop and implement a strategy/contact model for the Field Sales Representatives that will meet the guidelines established by the Partner and Partner Management teams
• Analyze weekly and monthly sales reports, understand field performance, and implement action plans to ensure sales objectives are achieved
• Collect and communicate market intelligence around best practices, client feedback and market competition in assigned geography and vertical
• Assist in development and implementation of a field intelligence system for prompt reporting of competitive activity, to include Citi Relationship Management platform and analytics
• Develop and maintain relationships with internal and Retail Partners, respond in a timely manner to escalated credit issues and concerns, and develop new and enhanced programs to increase new accounts
• Develop and manage cost center budgets and expenses
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• Sales/Credit experience required
• Field Sales and/or client development experience required
• Project Management experience preferred
• Working knowledge of related industry practices and standards
• Ability to work 50%-75% of the time
• Ability to work out of a home office
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES

Impulsar la promoción y colocación de créditos hipotecarios a través de los Desarrolladores de vivienda, así como desarrollar estrategias a fin de potenciar la colocación, promocionando nuestra oferta hipotecaria a través de una fuerza de ventas especializada, anticipando y estructurando aquellos procesos requeridos en la operación logrando la satisfacción integral, tanto del Desarrollo como del cliente final.

Identificar, desarrollar y ejecutar nuevas estrategias a fin de lograr una mejor penetración del Banco en el mercado, por medio del fortalecimiento de la relación con la Fuerza Comercial, Áreas de Titulación y Dirección Comercial de los Desarrollos.

• Experiencia 7 a 10 años en sector financiero en enfoque comercial / hipotecario

• Experiencia en ventas y gestión de personal (3 años)

• Disponibilidad para viajar

• Habilidad de negociación

• Conocimiento de crédito hipotecario

Time Type:

• Design and lead strategic marketing programs, strategic program roadmaps, program development, program/product launches, and program marketing to gain maximum benefit from each program/product and deliver on client value propositions
• Utilize specialty knowledge to review, analyze, and develop beyond existing solutions, as well as develop and communicate a business plan on approaching the marketplace
• Develop plans and ensure successful execution of functional strategies for a business or product requiring coordination and integration across teams/business units, as well as construct and ensure successful execution marketing plan that spans product, brand, acquisition, customer, and retention to improve performance, brand preference, and client engagement
• Execute day-to-day product marketing for core products including program delivery, client experience, and client communications strategy, help the team prioritize, negotiate, and remove obstacles, and provide input into strategic decisions affecting job family/function within a region/business
• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Conduct client and competitor market research, develop a product innovation roadmap, and direct and oversee all aspects of program life cycle management including market demands, technology trends, and competitive field
• Create and deploy marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on overall industry verticals and competitors, as well as exercise control over resources, policy formation, and planning
• Assist in winning new business relationships in all supported verticals using available tools such as industry publications, direct mail, internet presence, trade shows, call, and strategic alliances
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 10+ years of relevant experience
• Experience managing in a global, complex and matrixed organization
• Demonstrated knowledge and experience with the industry, banking, and investment products
• Working knowledge of different systems, theories, and practices relevant to a function
• Practical experience of multiple business cycles
• Knowledge of industry and competitor products/services
• Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated project management skills
• Demonstrated internal and external negotiation skills

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Experto en administración fiduciaria, mínimo 8 a 10 años de experiencia en el manejo de portafolios fiduciarios. Excelentes habilidades en cumplimiento de objetivos y manejo de equipos de trabajo, comunicación con clientes internos y externos.

Time Type:

Responsibilities:

• Process incoming credit requests reviewing for completeness/accuracy, and convert to concise, accurately recorded credit facilities
• Analyze/evaluate credit reports as well as coordinate and follow up on actions plans, implementations, and related defects
• Maintain an executive document to track all request, changes, and action plans performed on credit reports
• Prepare weekly and monthly audit reports and contribute to achieving acceptable audit ratings
• Prepare portfolio and related credit information for internal and external auditors
• Make evaluative judgements based on the analysis of factual information
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedence
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience required
• Experience in credit operations or similar position
• Knowledge of the processes, procedures and systems
• Proficient computer skills with a focus on Microsoft Office, Microsoft Project, and Windows domain
• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

funciones

• Análisis y Dictaminacion de créditos Hipotecarios ingresados por sucursal o bien Canales Brockers
• Interpretación de buro de crédito.
• Validación de candados de seguridad de Identificación, comprobantes de domicilio y comprobantes de ingresos tales como son Estados de cuenta, Recibos de nómina, cuestionarios médicos, ingresos
• Interpretación de declaraciones anuales, estados financieros.
• Deteminar la línea de crédito
• Revision de Documentación Etapa 1 Crédito Hipotecario

Requisitos

• Experiencia en Intepretación de Búro de Crédito
• Experiencia en anaislis de créditos
• Experiencia en base de datos
• Experiencia en revisión de documentos
• Conocimiento de dictaminación de crédito, determinación de línea de crédito, dominio del Buró de crédito, un enfoque analista, atención a los detalles y trabajar en concentración, capacidad de observación.
• Dominio del buro de crédito, Experiencia en otorgamiento de crédito, determinación de línea de crédito, atención a los detalles, buen juicio, amplia capacidad de observación y concentración, Enfocado, trabajar bajo presión y con carga de trabajo constante

Time Type:

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

1. Liderar un equipo de 7 a 10 FTE para lograr metas de desempeño individuales y de grupo.

2. Seguimiento de los indicadores finales del equipo, garantizando la calidad y eficiencia.

3. Contribuir al desarrollo de estrategias y planes operativos dentro del área de suscripción.

4. Realizar análisis de información y conocimiento de políticas y procedimientos en situaciones complicadas y únicas en materia de suscripción en conjunto con las áreas transversales: legal, Control interno y técnica.

5. Coordinación con asesores médicos.

6. Administración de proveedores (coordinación, indicadores de calidad y servicio).

7. Interacción con el banco (cliente).

8. Resolución de controversias.

9. Cumplimiento a lineamientos riesgo, control y conducta tanto internos como regulatorios.

Licenciatura o equivalente o carrera trunca en administración de empresa.

Time Type:

Responsibilities:

• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new client through tele-caller supported outbound calling and micromarketing activities
• Regularly engage with any of the following support teams: service team, product team, credit administration team, credit policy team, acquisition teams and senior managers/team leaders
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES

*Atención y servicio a brokers y clientes de la División Norte, sobre crédito hipotecario

*Responsables de la relación integral con su cartera de brokers asignados, así como de la operación y formalización de los créditos hipotecarios

*Relación, comunicación y servicio con la estructura comercial de los master brokers

REQUERIMIENTOS

• Licenciaturas económico administrativo (deseable)
• Manejo de PC y paquetería office
• Deseable experiencia en puesto similar o ventas de productos financieros

Time Type:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0-2 years relevant experience

• Bachelors degree

Excel - Avanzado

Conocimiento de Banca Comercial

Time Type: