דרושים Customer Specialist / Especialista Canales Remotos ב-Citi Group ב-Mexico, Mexico City

Responsibilities:

• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Process various hedge fund tasks, including calculating net asset value, reconciling cash and holdings, and pricing securities
• Offer advanced solutions for assigned securities processing areas
• Provide guidance and assistance to junior staff
• Oversee the set-up of new hedge funds, while representing a securities processing team, and acting as the analytical and procedural expert
• Serve as analytical or procedural expert for securities processing deliverables/initiatives
• Prepare expense budgets, analyze expense calculations, and prepare unaudited financial statements
• Ascertain fund value and allocate values to each investor
• Assist with the development of new techniques and streamlining hedge fund/securities processing activities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Fluent english skills, speaking and writing.
• Microsoft Office knowledge, macros
• Manejo de herramientas de dados
• Se valora habilidades interpersonales de construción de relacionamiento

Time Type:

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Balance Sheet Management Lead works within a team responsible for Treasury-related analysis, execution of strategy, and other ad- hoc initiatives within the Markets businesses. The candidate must understand the Treasury function, Markets-related products, balance sheet management and forecasting. The role requires the ability to communicate and analyze complex ideas with consideration for broader impacts. Additionally, the candidate must be able to coordinate across multiple business andfinance functions to manage Treasury-related requirements efficiently and effectively.

Responsibilities:

• Partner with Equities and Fixed Income businesses and Treasury management to conduct business activities that make most efficient use of liquidity and capital resources
• Assist in the buildout and development of Markets balance sheet utilizations, including GSIB, RWA, and FTP with an emphasis on establishing spot metric management and identifying optimization opportunities
• Determine impacts to key liquidity and capital stress metrics, balance sheet usage, intraday liquidity usage and daily funding requirements
• Assists with ongoing development and implementation of process improvements to Citi’s liquidity stress testing infrastructure and assumptions, partnering with GLM, Risk, Business and Technology
• Collaborate with Legal Entity Treasury and Financial Resource Management (FRM) to understand and enhance collateral management efficiencies across businesses and entities
• Participate/assist in projects and perform ad hoc analysis as required by management and businesses
• Produce presentation materials for senior management for ad-hoc, regulatory and committee meeting discussions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications & Skills:

• Bachelor's degree in Finance, Accounting, or other related fields
• 5+ years relevant experience
• Repo/Prime Brokerage/Secured Financing/Derivatives product knowledge a plus
• Strong analytical skills and detail oriented
• Strong communication skills (written, verbal)
• Willingness and ability to work across all levels of key deliverables under tight deadlines and shifting priorities
• Advanced knowledge of Microsoft Excel, Power Point and Access, and ability to work with large volumes of data leveraging spreadsheets and models
• Ability to take ownership and execute on deliverables
• Team player with an ability to work well with others in a fast-paced, high-energy environment

Anticipated Posting Close Date:

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

MANEJO DE EXPEDIENTES

MANEJO DE TECLADO

GENERAR ETIQUETAS PARA EXPEDIENTE

PARA CUBRIR LA VACANTE EN EL TURNO VESPERTINO 15:00PM A 23:00PM

Time Type:

Responsibilities:

• Conduct management activities for a mid-size team such as training, evaluations, hiring, disciplinary actions, and termination of team members
• Conduct analysis of Citi’s/Citi’s competitors’ financial performance
• Generate flash results/highlights of analytics for Board of Directors’ reports and Executive Management reports
• Participate in Quarterly Competitor Reviews, Quarterly Annotated Supplement, and Quarterly Investment Reports
• Develop and coordinate performance reporting/processes; reviews results against plans monthly
• Oversee the estimation of risk capital and incorporate results into management reports and decision processes
• Provide advice to internal clients on the implications of business trends, issues, operating environment changes, and firm/business unit strategy
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• Previous supervisory experience
• Proficient computer skills with a focus on Microsoft Office applications
• Effective verbal and written communication skills
• Demonstrated presentation skills
• Demonstrated analytical skills
• Demonstrated organizational and project management skills

Education:

• Bachelor's Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

About the Job

This individual will support the execution of Finance information Initiatives to enhance finance process related to information for reach Shorten local closing and Setup for IPO needs.

This role will enable data efficiency by implementing financial processes to consolidate financial information from many sources and work with tech team to be sure that solutions are working efficiently aligned with user’s requirements.

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• Implement Information processes for data ingestion, processing and consolidations aligned to financial user’s requirements
• Implement and supervise ETL processes such as Knime, Tableau Prep, Appian or AB-Initio
• Define and implement complex financial workflows in Knime, Tableau Prep, Appian or AB-Initio
• Define technical requirements of FP&A tools (visualization software, planning platforms, ERP, databases, etc.)
• Interacts with key stakeholder groups
• Discover opportunities for Information architecture to improve related speed, availability or quality
• Monitor performance information architecture
• Partner closely with Tech team within an Agile framework

Experience

• Proficiency with coding, desirable knowledge of workflow tools (Knime, Appian, Tableau Prep, or AB-Initio)
• Experience with information cleansing, transformation, and preparation
• Ability to manage stakeholders’ requirements and knowledge of project pipeline development
• Contribute to improving operational efficiency by automating processes and identifying areas for optimization
• Knowledge of Data Management and ERP systems with financial focus at least 5 years
• Defining data architecture and integration processes
• Troubleshoot technical issues and performance optimization

Education and Certifications

• Bachelor’s degree in financial / mathematics / statistics / computer science related field

Skills

• Capacity to maintain order in assigned tasks
• Ability to effectively interact with a large range of personalities
• Working effectively with others to achieve common goals
• Capacity to guide and teach others

Time Type:

Responsibilities

• Manager of others
• Execute critical aspects of data governance policy and data strategy to manage data.
• Build a deep, comprehensive, and documented understanding of the business’ key data, data processes, and data flows.
• Partner with data consumers to agree on the scope of critical data quality challenges and ensure that the data operating model is implemented to reduce data risk.
• Assist in remediating Data Concerns, including dispositioning and monitoring fixes (Data defects, Data issues). Review, remediate, report, and monitor Data Quality issues through Citi’s corresponding Data/Issue management process.
• Partners with other colleagues within business/functions and data technology teams to build the knowledge and assess the current state of the businesses’ information infrastructure.
• Partner with Data Stewards to drive end-to-end management and consistent usage to maximize the trustworthiness of business/function data. Identify data quality “hot spots” or points of exposure.
• Assist in aligning key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows.
• Contribute to the development of informed target state plans and execution roadmaps.
• Prepare and present status updates and solutions to stakeholders, business partners, and data technology teams in a succinct manner to drive decisions and actions.
• Escalate potential barriers to timely execution before they impact the delivery, communicate potential risks and plans to mitigate issues and concerns.
• Participate in meetings and working sessions to solve issues, challenges, and risks by factoring input from partners and diverse points of view.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices and escalating managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience in banking and financial services industry, information technology, and data governance.
• Experience with data management processes and tools and applications, including process mapping and lineage toolsets.
• Strong knowledge of structured/unstructured databases, data modeling, data management, rapid/iterative development methodologies, and data governance tools.
• Strong understanding of data governance issues, policies, regulatory requirements, and industry information affecting the business environment.
• Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners, and team members in both business and technology forums.
• Good presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions.
• Excellent problem-solving and critical thinking skills to recognize and comprehend complex data flow and designs.
• Self-motivated and able to dynamically determine priorities.
• Actively managed various aspects of data initiatives including analysis, planning, execution, and day-to-day production management.

Bachelor's/University degree, Master's degree preferred

• Bachelor’s degree required.
• Desired experience in Data industry with sensibility in customer and operational risks.
• Leadership skills required.
• Desired previous experience stablishing operational controls and designing strategical projects.
• System knowledge to define technical requirements from a customer an operational view.

Previous experience managing PII data

Time Type: