דרושים Iam Identity Access Management Operations Support ב-Citi Group ב-Hungary

Responsibilities:

• Maintain relationship and facility data in credit systems;

• Input data accurately to various ancillary credit operating systems;

• Follow established procedures to ensure compliance with credit requirements

• Review and understand DQ (Data Quality) reports and take the appropriate action, when needed

• Receive support/collateral and credit documentation and record them in the systems;

• Ensure covenants, collateral, pledged notes are monitored and required follow-ups are addressed

• Monitor intraday exposures in credit check systems within set time frame and compliance with credit policy and internal procedures;

• Take active part in projects regarding system implementations;

• Escalate potential issues to senior level (within the chain/support teams)

• Work with other teams in identifying potential gaps and ensure the smooth operations

Requirements:

• Bachelor’s/Universitydegree or equivalent experience

• 0-3 years relevant experience

• Clear and concise written and verbal communication skills

• Proficiency in Microsoft Office with an emphasis on MS Excel

• Good analytical and problem solving skills

• Preferably Credit risk and product knowledge

• Knowledge of English and Hungarian language

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support colleagues’ in managing work - life balance

• Continuous career progression opportunities across geographies and business lines

• Inclusive and friendly corporate culture

• Socially active employee communities with diverse networking opportunities

• Competitive compensation package with a wide range of benefits:

  • Cafeteria Program

  • Home Office Allowance - for colleagues working in hybrid and remote work models

  • Paid Parental Leave Program - maternity leave and paternity leave

  • Private Medical Care Program and onsite medical rooms at our offices

  • Pension Plan Contribution to voluntary pension fund

  • Group Life Insurance

  • Employee Assistance Program

Time Type:

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Citi Program Management Council (CPMC) is responsible for setting the strategic direction of Program and Project Management Governance at Citi through the establishment of, and monitoring compliance to, the Citi Program and Project Management Policy and Standard. The CPMC Governance & Standards pillar establishes and defines minimum requirements for the Citi Program and Project Management Policy and Standards. The task force assesses adequacy of, authors, and monitors adherence and compliance to the PM Policy, Standards and Procedures.

What you’ll do

• Partner with third party learning partners and HR to enhance training roadmaps.

• Support and manage course setups in LMS/Docebo, including monitoring registrations, work with training providers on class schedules and manage attendees for billing purposes.

• Identify new opportunities through the creation and analysis of metrics related to our training classes, network population and communication strategy effectiveness for internal use.

• Maintain and expand Citi Annual Mandatory Training Program in line with requirements of Enterprise Program & Project Management Policy (EPPMP) and Enterprise Program & Project Management Standard (EPPMS) including development of training.

• Serve as the Capabilities coordinator for Manager’s Control Assessment (MCA) related activities (e.g., quarterly testing, artifact collection and review).

• Manage the Citi Program Management Council sponsored events and communication channels including the identification of growth opportunities to reach more employees involved in Project Management and Business Analysis through monitoring and analysis of marketing performance.

• Help with internal communications needs, including drafting, editing, and releasing internal e-mails, videos and intranet content.

• Collaborate with key stakeholders to ensure adherence to brand guidelines and tools and act as a steward of brand requirements for our team.

• Carry development of senior management and working group presentations and communications.

• Take part in Capabilities Third-Party Management activities and controls. Provide day-to-day operational support to the Capabilities team including responding to questions posted to various channels.

• Develop relationships with CPMC personnel, taskforces and technology team.

What we’ll need from you

• Bachelor's/University degree or equivalent experience, potentially Masters degree.

• 7+ years of experience in Financial Service Industry, including 3+ years of relevant Project Management, Program Management, Operational Management and/or Learning and Development Program Management experience.

• Familiar with Citi Learning Platform tools (e.g., LMS/Docebo, dominKnow, Questionmark, Brainshark), preferred. PMP certification highly recommended.

• Demonstrated track record and passion for training development, preferably in Program or Project Management. Understanding of generally accepted project management practice and framework.

• Experience in Manager’s Control Assessment (MCA).

• Clear and concise verbal and written communications skills in English.

• Strong relationship management, interpersonal and influencing skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating, addressing and resolving issues.

• Strong leadership and organizational skills, high attention to detail and commitment to quality. Must be flexible and have experience working in a fast pace & high-pressure environment; managing multiple deliverables at once and can pivot as priorities change.

• Adherence to a strong risk and control culture, including change management discipline, standardization of processes, and rigorous documentation.

• Proficiency in Microsoft 365 products (such as Word, Excel, Outlook, PowerPoint, Teams and SharePoint Online).

This is a fixed term maternity cover role.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Time Type:

Project Management:

• Develop and maintain robust, integrated project plans in UK, Europe, MEA Cluster
• Analyze UK, Europe, MEA processes to identify risks and subsequently work with project team members to formulate recommendations
• Develop program communication in the cluster
• Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations
• Drive process efficiency projects that drive digitalization and automation, where applicable
• Ongoing review and development of current processes to increase efficiency
• Support and lead any divestiture actions plans for corporate card in the region

Program Standard Compliance:

• Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable
• Maintain policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs
• Identify any risks in the process; perform end to end process reviews

Stakeholder Management:

• Interact directly and develop strong relationships with nominated cluster business representatives and cardholders to drive compliance and as an escalation point for issue resolution
• Lead stakeholder meetings to review program status and resolve issues in order to meet target deadlines
• Participate in meetings with regional Client Account Service (CAS) managers to review and optimize program administration and track all Citi Commercial Cards action items through to completion
• Partnering with Global Corporate Card Manager in UK, Europe, MEA implementations as main contact for Supply Chain Operations (RMO) and Treasury & Trade Solutions (TTS), supporting and establishing training programs, and business list of approvers

Metrics and Reporting:

• Define and monitor key performance metrics in the cluster and respond quickly to any changes or deviations
• Prepare detailed status reports for the Cluster
• Participate in weekly/monthly/quarterly program level reporting processes and reviews, including analysis and preparation of project dashboards, metrics, and materials
• Maintain customer excellence in the region

• 6+ years of professional experience, 2+ years in similar role
• Strong written and verbal communication skills In English are critical for this position
• Bachelor’s Degree/University degree
• Ability to handle pressure and prioritize workload in a multicultural environment
• Advanced problem solving and decision-making capabilities
• Excellent analytical, financial, organizational, project and time management skills
• Flexible, able to multi-task and work in a fast-paced and stressful environment
• Able to establish relationships with and influence all levels of management
• Confident and assertive in order to influence all levels of management and escalate issues in a clear and constructive manner
• Demonstrate a sense of ownership and responsiveness and takes the initiative to drive results every day
• Proven track record of Customer Service experience
• Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint
• People Management experience is preferred

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

What you will do:

• Maintain a professional relationship with our business partners, colleagues and external customers through effective communications and diplomacy to guide and influence IS practices.
• Coordinate complex ang highly visible IAM engagements and efforts with utilizing project management framework to meet strategic goals.
• Be responsible for IAM Ops owned project milestones and deliverables.
• Partner with IS governance programs and coordinating within IAM Ops to implement policy changes
• Understand risk and control levels for multi-functional areas for IAM Ops supported systems/applications/tools and propose revisions where necessary.
• Readily adopt automation strategies wherever practical and cost efficient.
• Partner with peers within other service delivery centers and across Global Identity and Access Management to maximize operational efficiencies and effectiveness.
• Provide project or program updates to IAM Ops leadership and our business partners through multiple channels including verbal and written media
• Proactively review IAM Ops processes to address business impacts based on metrics review, business and IAM Ops partner feedback or other sources to identify root causes and possible process improvements.
• Proactively engage in any new system development or major enhancements that affect IAM Ops services so IAM Ops can provide the appropriate support and advisory.
• Provide Information Security consulting services including interpretation and clarification of policies, procedures, standards and or concepts.
• Ensure strong program and project level governance, including monitoring and control efforts for the supported projects, in compliance with Project Management Policy and Procedures.
• Participate in the evaluation and selection of applications and systems with specific focus on IS implications, and in the planning and implementation of IS administration for IT and business driven projects.
• Support the IAM organization in meeting any ad hoc requirements from IAM Ops and IS related programs.

Your profile:

• 5-7 year’s work experience in Project Management, Information Security, or Cyber Security.
• Must be committed to the delivery of quality customer service.
• Must be a self-starter with the ability to work in a fast-paced environment.
• Deep knowledge IAM Ops and/or IAM Ops supported systems or applications
• General knowledge of Identity& Access Management practices on various platforms, applications, and systems across Citi.
• Experience with problem and incident management processes for security and identity and access management incidents.
• Extensive knowledge of global regulatory guidelines, industry standard security practices, Citi's corporate information security policies and compliance controls
• Excellent problem-solving skills.
• Excellent written and verbal communication skills required to negotiate internally and externally, often at a senior level.
• Advanced knowledge of Microsoft Office products (PowerPoint and Excel required) and IAM Ops tools
• Bachelor’s degree/University degree or equivalent experience

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

What you will do:

• Monitor and ensure data quality and completeness of the CISAR Repository, aligning with IAM standards.

• Perform project management to ensure the timely and efficient execution of IAM initiatives, including planning, coordinating, and tracking project activities.

• Conduct observability analysis to evaluate outputs, identify anomalies, and enhance monitoring processes.

• Identify and understand access management risks and opportunities across Citi, with a focus on Privileged Identity Management.

• Enhance Quality Management monitoring processes to detect and mitigate potential security risks, collaborating with global IT partners and information security personnel to gather and analyze data, document requirements, and communicate project plans.

• Provide timely, accurate, and actionable reporting on existing and emerging risks, trends, service levels, and areas of concern to senior management.

• Support internal and external audits and assessments related to the IAM program, ensuring adherence to Citi’s policies, standards, and regulations related to privileged access management.

• Assist in the execution and management of control processes that provide critical safeguards for identity and access integrity.

Your profile:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent work experience.

• Experience in Information Security, Privileged Access Management, Cybersecurity, or related field.

• Strong analytical problem-solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision-making.

• Demonstrated experience in Agile project planning, execution, risk planning, and change management.

• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.

• Knowledge of global regulatory guidelines, industry-standard security practices, and Citi’s corporate information security policies and compliance controls.

• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus.

Critical Competencies:

• Strong understanding of privileged access management concepts, processes, and controls.

• Ability to communicate effectively with stakeholders at all levels, including strong presentation and negotiation skills.

• Proven track record of driving process improvements, cost savings, and risk reduction initiatives.

• Ability to develop and maintain strong relationships with key stakeholders across information security, business, and technology sectors.

• Advanced analytical problem-solving skills, including the ability to identify anomalies and address root causes.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

The Identity Access Management Operations (IAM Ops) is a global organization within Citi with 600+ employees located across the globe; IAM OPS Budapest has 200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

In a Senior Analyst - Identity and Access Management role you will be responsible for integrating entitlement feed for Infrastructure/Applications and the Quality Assurance (QA) of entitlement data into Citi proprietary Enterprise Entitlement Review System (EERS).

What you will do:

• The Enterprise Entitlement Review System (EERS) Quality Assurance Analyst assists all Citigroup application teams, feed providers, Information Security Officers (ISO) with integration of new entitlement feed into Enterprise Entitlement Review System (EERS) or reviews/revalidation of entitlement feeds.
• The responsibilities include initial assessment, triage, research, and remediation of any issues found in the Entitlement feed.
• You will be required to attend conference calls that involve technical questions for Citi enterprise platforms, applications and systems including, but not limited to Mainframe, Active Directory, and UNIX.
• Additional duties may include project management, business process improvement.
• Duties include, but not limited to:
  • Understand and implement the documented Enterprise Entitlement Review System (EERS) Integration & QA process.
  • Lead meetings with this global community:
    • 1. Assist application teams in creating high quality entitlement feeds into Enterprise Entitlement Review System (EERS).
    • 2. Communicate QA requirements.
    • 3. Provide continuous improvement suggestions around the QA process.
    • 4. Track the application team’s progress in remediating the feeds and use the escalation process effectively.
  • Analyze and provide feedback to the teams on feed quality analysis.
  • Track progress in Citi tools, including MS Excel.
  • Produce periodic metrics and reporting of progress, issues, and possible risks.
  • Analyze current entitlement feeds to Enterprise Entitlement Review System (EERS), noting areas of concern.
  • Assist other IAM/ Enterprise Entitlement Review System (EERS) team members as needed.
• Work on process improvements including process redesign and tools enhancements.
• Support the EERS Integration Lead to present ideas, demonstrate results, generate and track implementation progress etc. with focus on business needs and priorities.
• Represent EERS Integration team in project efforts with partner teams and business stakeholders.

Your profile:

• Have at least 3+ of relevant experience – e.g. IT customer service experience.
• College or university degree is preferable.
• Excellent time management while meeting deadlines and communicating status with management.
• Take direction and produce results in a timely manner with minimum oversight.
• Risk and control mindset is essential.
• Attention to details.
• Fluent written and oral communication skills in English.
• Succeed in a fast-paced environment.
• General computer knowledge.
• MS Excel advanced functions preferred / power user; Basic MS Access.
• Understanding of data transmission protocols.
• Spanish or Portuguese would be an advantage.
• Ability to effectively communicate with a diverse, international user base.
• Experience working with internal business partners.
• Strong organizational and analytical skills.
• Self-Directed: Helps to be more effective with the volume of work and produce better quality of work by prioritizing work in a fast pace and high volume environment.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in Apps Development or systems analysis role
• Extensive experience system analysis and in programming of software applications
• Experience in managing and implementing successful projects
• Subject Matter Expert (SME) in at least one area of Applications Development
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Q/KDB+ programming language experience
• Strong development lifecycle understanding and capability
• Scripting (Shell)
• Unix (preferably Linux)

Time Type: