דרושים Csc Employee Engagement & Site Operation Lead - C12 ב-Citi Group ב-קוסטה ריקה

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Knowledge in service now (desirable)
• Experience in HR or Operations roles
• English intermediate- advanced

Time Type:

Responsibilities:

• Supports the management and control data flows to and within Finance applications to ensure integrity and completeness of data, including by preparing and recording financial transactions for legal vehicle and regulatory reporting purposes, updating the general ledger, recording financial transactions, and preparing of consolidated financial statements, in accordance with management reporting requirements, for legal vehicle & regulatory purposes. Also, includes specialized accounting, such as equity compensation, securitization, payroll and investment accounting.
• Provides advises on directional strategy by analyzing subject matter and its application in own job and the business.
• Acts as a technical expert who acts as an advisor on significant business/product decisions.
• Take responsibility for the accurate reporting of accounting reconciliations on Citi reporting tools.
• Review and examine key controls for accounting process across multiple process being handled.
• Focuses on the implementation of policies and procedures.
• Partner with key stakeholders including legal entity managers, e.g., Country, Balance Sheet control group (BSCG), Global process lead (GPL) & Global process owner (GPO) across multiple locations communicating progress on assigned process completion.
• Identify and appropriately highlight / escalate potential issues relating to account with stakeholders such as Regional Balance Sheet control group / Country controllers / Global process lead (GPL) and Global process owner (GPO) and work with them for resolution.
• Applies in-depth understanding of concepts and procedures within own area and advanced knowledge of other areas to resolve issues that have impact beyond own area.
• Demonstrates an advanced understanding of how multiple process collectively integrate to contribute to achieving business goals.
• Directly impacts the leadership in multiple process through responsibility for delivery of end results leading to business solutions.
• Ensures essential procedures are followed and contributes to defining standards.
• Provides assurance and partners with audit team to monitor controls and accuracy of accounting.
• Persuades and influences others through strong communication and diplomacy skills.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in financial reporting with a strong accounting background

Education:

• Bachelor’s/University degree, Master’s degree preferred

The TTS NAM Controller Lead Analyst support project oversight and finance deliverables that require escalation and prioritization. It provides a tremendous opportunity to learn all aspects of the businesses and work directly with key stakeholders on highly visible responsibilities

Anticipated Posting Close Date:

This role is ideal for developers with deep hands-on experience in Java and Apache Spark, combined with a strong foundation in object-oriented design principles.

Responsibilities:

• Perform detailed impact analysis for code changes with understanding of dependencies across the application components
• Design and develop scalable, high-performance code using Java and Bigdata / Java Spark
• Write high-quality, maintainable code that is modular, testable, and adheres to SOLID principles and industry-standard design patterns.
• Write robust unit tests using JUnit, with a focus on code coverage, business logic, readability and reusability.
• Perform code reviews to ensure the code follows clean design / architecture and best engineering practices.
• Operate in an environment of ownership and accountability, where quality and collaboration are core values
• Mentor a junior developers and guide them through technical challenges
• Work in a cross-functional Agile team, participate in daily stand-ups, sprint planning, retrospectives, and backlog grooming.
• Translate user stories into technical tasks and drive timely, high-quality delivery of solutions.
• Collaborate closely with Senior developers, Architects, Quality Engineers, DevOps, and Product owners to deliver high-quality code at speed

Qualifications:

• 6+ years of development experience with hands-on experience in Java, Bigdata / Java Spark, object-oriented programming (OOP)
• Experience with REST APIs, RDBMS database, and Kafka messaging systems
• Exposure to microservices architecture and containerization tools (Docker, Kubernetes)
• Proven experience leading teams and mentoring developers in a fast-paced development environment.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Excellent communication skills and ability to work effectively in cross-functional teams

Education:

• Bachelor's degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

Responsibilities:

The candidate will be working closely with the Talent and Learning Shared Services support team and will:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Accurately and completely log test results using Microsoft Office applications such MS Outlook, MS Excel, Word, OneNote, PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Execute cases within the case management system for proper and accurate tracking of cases worked.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• Minimum 1 year of experience related to HR Operations
• English proficiency minimum 80%
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree finished or in progress

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

• Identify, vet and address potential risks or escalated issues with the assistance of functional partners and key stakeholders
• Utilize information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas
• Analyze comparative data, prepare and present reports related to AML risk assessments, and monitor AML related issues and escalations
• Develop approaches/action plans to compliance and control issues by weighing various alternatives and balancing potentially conflicting situations
• Create and develop AML Compliance Risk Management (ACRM) standards and policies
• Advise and recommend a plan of action for management based on analysis of risk information
• Assist in coaching and training new recruits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 5-8 years of experience in Finance, Economics, Law, Business Admin OR a related field.
• Anti-Money Laundering (AML) certification preferred
• Knowledge of Anti-Money Laundering (AML) requirements applicable to banks
• Consistently demonstrates clear and concise written and verbal communication in English
• Proven experience with transaction monitoring and Compliance Testing.

• Bachelor’s Degree/University degree or equivalent experience

Time Type:

This role is ideal for developers with deep hands-on experience in Java and Apache Spark, combined with a strong foundation in object-oriented design principles.

Responsibilities:

• Perform detailed impact analysis for code changes with understanding of dependencies across the application components
• Design and develop scalable, high-performance code using Java and Bigdata / Java Spark
• Write high-quality, maintainable code that is modular, testable, and adheres to SOLID principles and industry-standard design patterns.
• Write robust unit tests using JUnit, with a focus on code coverage, business logic, readability and reusability.
• Perform code reviews to ensure the code follows clean design / architecture and best engineering practices.
• Operate in an environment of ownership and accountability, where quality and collaboration are core values
• Mentor a junior developers and guide them through technical challenges
• Work in a cross-functional Agile team, participate in daily stand-ups, sprint planning, retrospectives, and backlog grooming.
• Translate user stories into technical tasks and drive timely, high-quality delivery of solutions.
• Collaborate closely with Senior developers, Architects, Quality Engineers, DevOps, and Product owners to deliver high-quality code at speed

Qualifications:

• 6+ years of development experience with hands-on experience in Java, Bigdata / Java Spark, object-oriented programming (OOP)
• Experience with REST APIs, RDBMS database, and Kafka messaging systems
• Exposure to microservices architecture and containerization tools (Docker, Kubernetes)
• Proven experience leading teams and mentoring developers in a fast-paced development environment.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Excellent communication skills and ability to work effectively in cross-functional teams

Education:

• Bachelor's degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

• Perform moderately complex audits including drafting audit reports, presenting issues to the business, and discussing practical solutions
• Draft audit reports and present issues to the business while discussing practical cross-functional solutions
• Complete assigned audits within budgeted timeframes, and budgeted costs
• Monitor, assess, and recommend solutions to emerging risks
• Contribute to the development of audit processes improvements, including the development of automated routines
• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
• Develop effective line management relationships to ensure strong understanding of the business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 5-8 years of relevant experience in Accounting, Finance OR related field.
• Effective verbal and written communication and negotiation skills in English
• Subject matter expertise regarding audit technology’s application
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

• Bachelor’s/University degree or equivalent experience

Time Type: