דרושים Transaction Services Representative ב-Citi Group ב-סין

Responsibilities:

• Plays a role in developing and managing the implementation of digital product suite for new and existing customers across businesses
• Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
• Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
• Performs project management on small to medium scale projects from inception through to delivery
• Supports the product and partner teams in the development of digital tools and all web assets providing guidance on best practice and upcoming market trends/opportunities
• Brings innovations in tools to improve responses and design
• Manages key projects/digital initiatives and deliver positive outcomes in line with business deadlines
• Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
• Supports website, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
• Track and manage production issues and work with relevant technology and local teams to expedite solutions
• Participates in monthly releases and performs business sanity testing
• Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
• Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
• Develop and deliver world class digital program and functionality delivery
• Prepare consistent and uniform reporting outputs that provide direction for optimization
• Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
• Work as problem solver for key initiatives across multiple business areas to deliver digital projects
• Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
• Maintain relationships with key stakeholders across the business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Excellent numerical/analytical capability
• Consistently demonstrates clear and concise written and verbal communication
• High level of proficiency in Microsoft Office applications
• Ability to think strategically and then execute upon that design
• Proven ability to plan and coordinate

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Job Background/context:

GTPL is the global finance product control’s strategic product processor for all cash products and internally traded futures. GTPL will be the one stop shop to enable consistent and granular accounting globally, accepting latest global reference and market data to reduce manual adjustments and cleaner reconciliations. GTPL will continue enabling several global functions like Compliance, Risk including BASEL, Tax and Regulatory Reporting and firm-wide strategic initiatives by being the gateway to 100+ systems

Responsibilities:

• Understanding Business Requirements and Functional Requirements provided by Business Analysts and to convert into Technical Design Documents and leading the development team to deliver on those requirements.
• Leading a Technical Team in Pune supporting GTPL in Product Processor Departments.
• Ensure projects Plans are created and PTS documentation is up to date.
• Work closely with Cross Functional Teams e.g. Business Analysis, Product Assurance, Platforms and Infrastructure, Business Office, Controls and Production Support. Prepare handover documents, manage SIT with oversight of UAT.
• Identify and proactively resolve issues that could impact system performance, reliability, and usability.
• Demonstrates an in-depth understanding of how the development function integrates within overall business/technology to achieve objectives; requires a good understanding of the industry.
• Work proactively & independently to address development requirements and articulate issues/challenges with enough lead time to address risks
• Ability to understand complex data problems, analyze and provide generic solutions compatible with existing Infrastructure.
• Design, Implement, Integrate and test new features.
• Owns success – Takes responsibility for successful delivery of the solutions. Mentoring other developers on their implementation as needed, and organize review activities like design review, code review and technical document review etc. to ensure successful delivery.
• Explore existing application systems, determines areas of complexity, potential risks to successful implementation.
• Contribute to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.
• Ability to build relationship with business and technology stakeholders.

Knowledge/Experience:

• 8+ Year Software development experience.
• 5+ Year Oracle PL/SQL experience
• 5+ Year ETL AbInitio Experience. Hands on experience in developing complex ETL applications.
• Proficiency with Oracle PL/SQL, SQL tuning, writing packages, triggers, functions and procedures.
• Experience with data conversion / migration
• Excellent trouble shooting and debugging skills.
• Worked in Onsite - offshore model.

Skills:

• Excellent leadership and people management skills including off-site teams: ability to build team, delegate and mentor others, assist the team in achieving goals.
• Strong analytic skills.
• Excellent communication and internal customer management skills.
• Excellent written and verbal communication skills.
• Excellent facilitation skills.
• Ability to build relationships at all levels.

Competencies:

• Strong work organization and prioritization capabilities.
• Takes ownership and accountability for assigned work.
• Ability to manage multiple activities.
• Focused and determined in getting the job done right.
• Ability to identify and manage key risks and issues.
• Personal maturity and sense of responsibility.
• Shows drive, integrity, sound judgment, adaptability, creativity, self-awareness and an ability to multitask and prioritize.
• Sensitive to cultural and background differences and environments Confident and assertive.

Education/ Qualifications:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Citi Securities Services provides world-class products and financing solutions for corporations, institutions, governments, and individual investors. The breadth, depth, and strength of our capabilities span asset classes and currencies, sectors and industries, covering a vast array of products and innovative solutions. Citi Securities Services, which includes direct custody and clearing, investor services and capital markets origination is a leader in domestic and cross-border transaction services for intermediaries (banks, broker-dealers, depositories, and infrastructures), investors (institutional and asset managers for both traditional and alternative industries) and issuers (governments, corporations, capital markets participants and structured finance vehicles).

You are in your penultimate year of university pursuing a degree in any discipline (graduating between Dec 2025 - June 2026) and have superior academic performance at a top academic institution; with the following skills and attributes:
* Exceptional analytical and quantitative skills
* Demonstrated strong leadership, teamwork, and communication skills
* Strong understanding of the global economic landscape

* Application review and interviews will be conducted on a

Extensive prior internship experience in Finance is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring interns who have openness to diversity, a global perspective on the future of banking, and are eager to make an impact on the corporate level. Openness to diversity is something we highly value, and so should you. We will also be looking for the following:
* Has keen interest in pursuing a long-term career in Securities Services
* Demonstrates professionalism, integrity and respect for diversity
* Possesses excellent communication and interpersonal skills
* Adapts to changes in a rapid-growth organization
* Exhibits leadership potential - a self-starter
* Being a team player - willingness to contribute to collective goals
The Summer Analyst Program is for 10 weeks with orientation, classroom training, self-learning opportunities, lecture series, networking events, and etc. It is carefully designed to help summer interns assimilate into the Citi Securities Services organization, to strengthen their markets knowledge & technical skills, and to enrich their overall learning experience. Interns are required to work closely with their Program as well as Business Managers during period of Internship.
Senior management and client interaction will help shape your new position as an intern.

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