דרושים Digital Knowledge Management Specialist ב-Cisco ב-United States, Austin

What You'll Do

You are a highly motivated, entrepreneurial-minded sales professional with a curiosity about cybersecurity and drive to improve security resiliency in our customers and communities. As part of your DNA, you are a self-starter with a learning and competitive attitude. Cisco Account Executives are creative challengers with the ability to build strong executive and internal relationships through planning and accountability. You’ll hunt for opportunities to position Cisco’s end-to-end security portfolio, as well as cross-sell with all Cisco solutions, to help customers and partners get the most security value.

• Develop and lead security account plans and strategies and the accounts assigned to it using all available resources (executive sponsors, marketing, technical, services, Cisco on Cisco, etc).
• Drive double-digit revenue growth through new project identification, creation, and attach opportunities.
• Forecast and report activity accurately in line with expectations using SalesForce.com
• Identify major projects within the largest accounts and lead activities to improve product and service revenue across the account base.
• Provide customers and partners with pricing and configurations to meet their needs as required
• Forge high-level relationships within critical strategic accounts to win incremental product and service business
• Partner closely with technical resources to ensure technical excellence in all positioning, competitive analysis, proposals, and exchanges
• Team with the Cisco Channel Team and authorized channel partners on new and current sales opportunities demonstrating their capabilities where appropriate.

Who You Are

You will be responsible for all sales of Cisco Security solutions and services. You will forge and grow new relationships within the customer and partner base via both direct and indirect touch to drive significant revenue growth while ensuring internal alignment.

You have a proven and quantifiable record of over-achievement. You can manage large deals and execute account and partner plans across geographic territories. You can build and complete an account plan that incorporates a total systems-based security approach.

You are adept at presenting to a largely technical audience and have experience applying solution-selling methodologies to increase corporate revenue growth. You also have a successful track record of closing both tactical and strategic opportunities.

Minimum Qualifications:

• 2+ years of software selling experience (SaaS preferred)
• Experience handling large number of opportunities and using solution selling techniques when appropriate with a sales record of consistently meeting and exceeding quota

Preferred Qualifications:

• BS/BA or equivalent is highly preferred
• Proficiency using SalesForce.com or other CRM system
• Excellent interpersonal, communication, and presentation skills
• Proactive with the ability to succeed in a dynamic environment
• High level of attention to detail, able to demonstrate competence in building and driving a large geographic plan across multiple accounts

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

Create and maintain solutions that provide resolution to user issues, optimized help desk agent instructions for advising Cisconians, and content to improve business processes. The intended outcome is leading with self-help and faster issue resolution, resulting in improved employee satisfaction with the overall support experience.

• Work with Content Owners as needed to write and edit user self-help articles for common technical issues. Clarity is essential as these articles feed AI tools to provide personalized solutions.
• Review existing content for assigned product areas to improve user experiences with search and IT issue resolution.
• Write advisor-facing content for Help Desks to use when providing support to guide problem resolution.
• Generate and edit screen captures to support content.
• Review employee feedback to improve content.

• 3+ years of experience in writing creative, simple, user-focused, support content.
• 1+ years of professional experience in diagnosing and resolving technical issues on operating systems, including Windows, Mac, iOS, and Android.
• Demonstrated exceptional writing and editing skills following a style guide.
• Proven knowledge of HTML and CSS.
• Experience with exploring AI tools to improve content and efficiency.

• 5+ years of experience in writing creative, simple, user-focused, support related content.
• 2+ years of professional experience in resolving technical issues.
• Knowledge and experience with Agile practices.
• Familiarity with ServiceNow Content Management System.
• Superb communication and strategic planning skills, while being self-motivated with a focus on execution.

Create and maintain solutions that provide resolution to user issues, optimized help desk agent instructions for advising Cisconians, and content to improve business processes. The intended outcome is leading with self-help and faster issue resolution, resulting in improved employee satisfaction with the overall support experience.

• Work with Content Owners as needed to write and edit user self-help articles for common technical issues. Clarity is essential as these articles feed AI tools to provide personalized solutions.
• Review existing content for assigned product areas to improve user experiences with search and IT issue resolution.
• Write advisor-facing content for Help Desks to use when providing support to guide problem resolution.
• Generate and edit screen captures to support content.
• Review employee feedback to improve content.

• 3+ years of experience in writing creative, simple, user-focused, support content.
• 1+ years of professional experience in diagnosing and resolving technical issues on operating systems, including Windows, Mac, iOS, and Android.
• Demonstrated exceptional writing and editing skills following a style guide.
• Proven knowledge of HTML and CSS.
• Experience with exploring AI tools to improve content and efficiency.

• 5+ years of experience in writing creative, simple, user-focused, support related content.
• 2+ years of professional experience in resolving technical issues.
• Knowledge and experience with Agile practices.
• Familiarity with ServiceNow Content Management System.
• Superb communication and strategic planning skills, while being self-motivated with a focus on execution.

What You'll Do

As a Customer Experience Customer Success Specialist for Cloud Security, you will work with new and existing accounts in the LATAM region to ensure they are successful with and delighted by our solution. You will help onboard, deploy, and drive ongoing utilization, to make happy, successful customers. You will drive adoption and serve as your customers' advocate within our business, educating them and connecting them with new methodologies and industry developments--all to increase the value our solution delivers to their organization.

Responsibilities

• Build relationships with customers consistent with the Security customer journey
• Track onboarding progress and drive adoption
• Identify and track feature requests/bugs
• Provide feedback to internal teams on how our products can better serve our customers
• Convey relevant features/functionality to customers for their specific business needs
• Generate enthusiasm and participation in beta tests, customer events, and customer advocacy opportunities
• Help identify and work with account teams on cross-sell and up-sell opportunities
• Identify and mitigate churn risk

Skills

• 4+ years' work experience in an equivalent capacity
• Excellent communications skills
• Bilingual in Spanish and English required, foundational Portuguese a plus
• A true passion for customers
• Experience with SaaS-based applications and services
• Experience working with Salesforce.com
• Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented
• Bachelor's Degree or equivalent experience
• Strong customer service, management, listening, and presentation skills
• Ability to balance multiple disparate tasks