דרושים Account Solutions Engineer ב-Cisco ב-India, New Delhi

• Type of Hire
  External or Internal
• Job Description
  Meet the Team

  Cisco's GSP organization integrates Solution Sales, Services Sales, Service Delivery, and SP Engineering to support over 90 leading service providers. This team is at the forefront of emerging technologies like SDN, Cloud, and IoT. The focus is on pre-sales technical roles that blend technical expertise with sales experience to support major service providers and develop Cisco's strategic vision

  Your Impact

  This role focuses on crafting and suggesting solutions for Service Provider Accounts using Cisco technologies, including MPLS, Segment Routing, BNG, Routing and Switching, and Optical. It involves developing innovative, customized solutions that enhance client networks and achieve strategic goals. Additionally, the role includes interacting with clients to offer expert advice and support, acting as a trusted advisor to deliver value through Cisco solutions.

  The candidate should bring over 15 years of experience in the telecommunications industry, with a strong background in designing and implementing network solutions for service providers, utilizing Cisco technologies.

  • Develop tailored network solutions using Cisco technologies to meet specific client requirements
  • Collaborate with sales teams to create proposals that effectively communicate the value of our offerings
  • Engage with clients to understand their challenges and align solutions with their business goals
  • Provide technical expertise in MPLS Segment Routing, BNG, and Routing and Switching to support solution design
  • Maintain up-to-date knowledge of industry trends and Cisco product advancements to drive innovation

  Minimum Qualifications

  The ideal candidate should possess a Bachelor's degree in Engineering (BE) and hold Cisco certifications such as CCNA or CCIE.

  • Bachelor’s degree in engineering (BE) or a related field.
  • Cisco Certified Network Associate (CCNA) certification.
  • Cisco Certified Internetwork Expert (CCIE) certification.
  • Strong understanding of Cisco technologies and solutions.
  • Proven expertise in designing and implementing network solutions

  Preferred Qualifications

  • Ability to articulate complex technical concepts clearly and effectively to diverse audiences, including clients and internal teams
  • Demonstrated aptitude for identifying challenges and developing innovative solutions that align with client objectives.
  • Proven ability to work effectively within cross-functional teams, fostering a cooperative environment to achieve shared goals.
  • Skilled in building and maintaining strong relationships with clients, understanding their needs, and delivering exceptional service.
  • Capacity to thrive in a fast-paced, dynamic environment, and quickly adapt to emerging technologies and changing client requirements

  #WeAreCisco

  #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

  Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

  We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Client Relationship Management:

• Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.
• Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.
• Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.

• Develop and execute strategies for expanding business opportunities within existing client accounts.
• Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.
• Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.
• Develop and execute a 1-3 year strategic account plan aligned with the client's long-term goals.
• Identify and pursue transformational business opportunities to increase Cisco's wallet share.

• Manage & full fill the client requirements of various architectures through Cisco partner eco systems
• Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements
• Provide comprehensive business reporting and forecast management using methodologies like MEDDPICC.

• Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.
• Collaborate with cross-functional teams to manage and grow all revenue streams from the account.
• Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.
• Assist in setting up and managing customer accounts in the SFDC.

• Address and resolve any issues or concerns raised by clients in a timely and professional manner.
• Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.

• Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.
• Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.
• Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.
• Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.
• Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.
• Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.
• Self-Motivated: Ability to work independently, handling accounts and projects remotely while ensuring high levels of productivity and client satisfaction.
• Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx
• Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management.
• Strong analytical and decision-making abilities.
• Passion for technology and innovation.

• Bachelor’s degree in engineering or business management.
• Proven experience in account management, selling solutions, subscriptions and services (10 years minimum).
• Proficient in using CRM systems e.g. Salesforce and office productivity software
• A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.
• Proven track record of selling to enterprise accounts.
• Strong organizational and time management skills.
• Demonstrated ability to influence senior executives and decision-makers.
• Comprehensive understanding of Cisco products, services, and solutions.

To be shared

, Ensure to create managed services offer. Help the partner to align GTM

• Evaluate current partner's technical readiness relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness
• Provide technical direction and influence new and existing partners toward developing new Cisco solutions and services offerings.
• Work with and influence partner to develop new partner practices aligned with Cisco’s architectural plays
• Coordinate with PAM, Partner SE leader & Extended Team in structuring new partnerships

Market Analysis and Planning

• Provide strategic feedback regarding partner landscape, and technology and solution trends within a local market (strategic)

• Build the partner Technical Business Plan
• Analyze and give recommendations on partner technical needs, goals, and objectives. Involve learning partners and internal partner training to help the partner reach a higher technical sales and service capability
• Ensure partner technical resources are provided appropriate products, solutions and architecture training. Assist in training partner sales teams
• Provide positioning and real time use case development training (for partner to use with customer) to senior partner technical leadership. Focus training around architecturally positioning Cisco solutions and services
• Participate in development, measurement and management of the partner’s Technical Readiness Plan
• Apply Requirements Processes as needed for key features / product requests

• Adapt existing or develop new Cisco solutions that address a specific partner need
• Cross communicate Cisco and partner value propositions, especially between partner and Cisco field SEs
• Aggressively capture insight into strategic / high-value opportunities that the partner is pursuing and connect with Cisco field team

• Act as key contact and customer first contact point for partner technical issues within Cisco
• Educate partners and promote use of Cisco remote support model and effective use of partner and customer support tools (e.g. TAC, TSN, Partner Helpline, PDI, etc.)

• Be the technical inspiring leader
• To show the value proposition thru partner practices
• Provide feedback to Cisco business units (Products and Marketing) on features and solutions gaps in current products and coordinated solutions (Cisco / other vendors)
• Research and build collateral positioning the technical trends of the internetworking industry
• Become an expert in competitive landscape nuances in local market
• Actively participate and contribute to Cisco technical community discussions

Qualify (Partner Led)

• Assist partner in refining and researching technical requirements of an opportunity
• Provide support in customer meetings and seminars
• Assist partner in qualifying customer technical requirements

• Bachelor of Engineering degree or equivalent
• 8-11 years field technical sales experience as a Solutions Engineer or equivalent
• Advanced technical knowledge in the Networking (SDx/Wireless), Security and Cloud & Datacenter technologies.
• Demonstrated self-starter and innovator
• Validated relationship building skills
• Great teammate
• Shown ability to focus and achieve goals
• Perform daily with the highest degree of integrity

• Formulate and communicate a solution / vision
• Experience working with and handling large enterprises and public-sector customers.
• Working experience with large partnerships.