דרושים ב-Capital One ב-United States, Kansas City

The Reimagined Branch Experience:

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

- High School Diploma, GED, or Equivalent Certification

- At least 6 months of cash handling experience
Preferred Qualifications:
- Associate’s degree

-2+ years of Retail, Sales, or Banking Experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Digital Sales Consultant for Capital One Auto Finance, you will partner closely with a defined set of Automobile Dealerships, providing consultative guidance to help each dealer achieve its operational objectives. Your ability to build entrenched relationships with business owners and key decision makers throughout the organization will ensure adoption of our suite of lead-generation products and lending solutions. As the primary point of contact for each dealer, you will be responsible for the end-to-end activities related to product adoption including the product presentation, dealership training, and monitoring of dealer performance. Backed by the strength of Capital One Auto Finance’s dominant position in automotive financing and powered by our position as tech leader in the industry, you will become part of the team that is rapidly expanding its footprint across the spectrum of dealership sales and financing operations.

Job Description:

• Establish trusted relationships with key decisions makers at each dealer location

• Maintain and grow Capital One Auto Finance’s leading position as a national full credit spectrum auto lender

• Be a product expert across our digital lead-generation platform and provide solutions that help dealers achieve their sales objectives

• Confidently deliver sales presentations and facilitate dealer training to drive product adoption

• Be innovative, organized, and driven to achieve extraordinary business results while providing best in class service to each dealer

• Create and execute a monthly plan of dealer engagement based on careful analysis of available data and sales metrics

• Work closely with internal business partners and teammates to drive cohesion and operational excellence

The ideal candidate will:

• Have an entrepreneurial spirit and serve as an advocate for our customers

• Thrive in a fast paced, rapidly changing environment, acquiring and maintaining high levels of product, service, and process knowledge

• Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers

• Demonstrate the ability to work remotely and independently with ample self-motivation and discipline

• Possess superior relationship building, consulting, and closing skills

• Have exceptional written, verbal, and presentation skills

• Cultivate a desire for learning and personal growth with the ability to use feedback in a positive way with personal accountability

• Demonstrate proficiency in using customer relationship management systems

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 1 year of financial services experience or business to business sales

Preferred Qualifications:

• Bachelor’s Degree

• 1+ year of experience representing lead-provider products and solutions

• 1+ year of experience in the automotive financing or advertising media industries

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.