דרושים ב-Buildots ב-Canada

About The Role:

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

• At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
• At least 2 years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
• You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel
• Candidates must be located in Toronto area

Key Responsibilities:

• Meet quarterly/yearly sales quota within prospective accounts
• Be comfortable with prospecting, outbound activities and developing existing accounts
• Use a ‘partnership’ approach and work as a consultant to build trust and credibility with customers
• Map and develop existing customer base to grow partnership through added value
• Build, manage and maintain the sale pipeline with accurate forecasting and reporting
• Focused on building long-term relationships with customers
• Tenaciously follow through and prioritize customer needs in relation to sales opportunities for the company

Experience and Skills:

• We are looking for an Account Executive with a background in the construction space and proven track record of success in B2B selling. You will have the opportunity to drive Buildots' growth and expand our business into new markets
• Canadian relationships with construction executives and project team members - preferred
• Hunter and closer by heart – must
• Sensitive to customer and stakeholder business needs, great listening skills – must
• Strong sense of integrity demonstrated by the clarity of action - must
• Good vibes and a sense of humour – must
• Excellent stakeholder management and networking skills
• Passionate about construction and/or technology and believe in the impact that using advanced technologies could bring the construction industry
• Determined and target orientated
• Copes well under pressure
• Comfortable having conversations with a diverse range of customers across different roles, countries and cultures in person, over the phone or on video calls