דרושים Supply Chain Manager ב-Boston Scientific ב-Vietnam, Ho Chi Minh City

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall Supply Chain KPIs within the country
• Responsible for overall customer service and order management activities, ensuring timely revenue recognition by financial cut-off.
• Responsible for country inventory management, ensuring inventory plan is aligned with business plan.
• Responsible for 3PL management, ensuring all warehousing and distribution activities meet the agreed SLA.
• Responsible for channel partner/ Commission agent engagement in the country, including on-boarding activities, contract management, and business reviews along with commercial team
• Collaborate with commercial team on route-to-market activities, including new product launches, consignment and order fulfillment process setup, capital equipment program management, and service level expectation setting with customers
• Manage import/ export activities on trade and non-trade items by collaborating with appointed freight forwarders.
• Ensure the operational activities are following regulatory, quality, and financial policies.
• Lead and drive regional and local initiatives to drive process excellence within the country.
• Foster team dynamics and close collaboration among various functions to deliver business results

Key Activities

• Maintain optimum inventory levels to meet the planned DIOH (Days Inventory on Hand) targets.
• Planning and control departmental expense and country inventory level
• Reduction of slow moving or nonmoving inventory to optimize inventory reserves.
• New product launch planning with sales teams
• Support customer service to complete the order processing in time
• Working with service providers for timely and accurate delivery of products
• Warehouse Management in line with Quality objectives.
• Drive process improvements to improve operational efficiencies.
• Consolidate customer feedbacks and drive customer improvement actions
• Demand and supply planning alignment with Regional Demand Planner in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• 3PL governance and KPIs assessment and improvements
• Improve field inventory accuracy and maintain compliance
• Regular PAR level review and inventory maintenance at hospital locations

Requirements for this position

• At least 7 years of working experience in supply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonal and communication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Experience in using SAP will be added advantage.

Qualification:

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree
• MBA/ APICS certification is preferred

Competencies:

• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Understands basic finance and comfortable with P&L review would be added advantage
• Able to recognize and handle any reconciliation issues proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Good presentation skills
• Customer focused
• Ability to work under pressure

Key Responsibilities

• Market Development: Assist in the development and responsible for the execution of local market strategies; Identify clinical/market trends and suggest new product/marketing opportunities; Create and manage Physician training programs; Responsible for the implementation of strategic marketing plans for product areas consistent with the overall franchise goals and Strategic Plan; Develop creative approaches to market existing/new products; Assist in creating reimbursement strategies.
• Product / Market Management: Responsible for developing, coordinating and executing training for local sales force; Facilitate Physician to Physician training and selling; Development of downstream sales tools to support sales execution; Help the local franchises sales force with active field support; Actively participate in local sales meetings; Participate in main customer events; Develop and implement launch strategies, including launch package.
• Product Development: Communication of market needs to International Marketing; Conduct continuous product evaluations and providing feedback to the International Marketing team; Contribute to prioritization input for new product development.
• Building and Maintaining Relationships: Establish relationships with key thought leaders in the field; Identify key Physician champions for franchise; Develop support structure and relationship with sales representatives and sales management through responsiveness to their questions, needs and issues; Responsible for developing and maintaining regional key opinion registers; Assist in coordinating Physician symposiums.
• Planning and Analysis: Maintain product forecast, including inventory analysis; Develop operational product launch strategies – identify product roll-out strategy; Franchise/product responsibility for developing competitive strategy and product analysis; Assist in providing market potential/analysis in developing market planning documents that encompass strategic planning, marketing plans, etc.; Understand how product profit/loss is impacted by consignment plans, national contracts, etc.; Responsible for tracking financial performance of product, analysis of issues and action plan development to achieve revenue objectives; Operate within and assist in the development of the franchise budget (including travel, promotion, advertising, etc.).
• Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; As interface to Customer and Sales Organization has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors; Responsible to facilitate and champion the quality requirements and the message of compliance to internal and external customers for all events and campaigns.

Quality System Requirements

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Functional Knowledge

• Requires in-depth conceptual, practical and technical and/or functional knowledge of principles and theories in own job function and general understanding of related job functions
• Has experience in applying this knowledge in a variety of situations to accomplish work

Business Expertise

• Applies understanding of key business drivers in the context of the organization's industry and how closely related teams integrate with others to accomplish their objectives and drive efficiencies

Leadership

• Supports team members by setting an example, coaching and providing feedback and guidance
• May lead small projects or project steps with manageable risks and resource requirements

Problem Solving

• Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy to propose alternatives understanding their impact on the business or apply judgment based on experience to develop new solutions
• Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems

Impact

• Impacts quality and effectiveness of customer, operational, project/program or service activities within own team and other related teams
• Exerts some influence on the overall objectives and long-range goals of the organization

Interactions (and Communications)

• Exchanges complex information with others, potentially guiding and persuading others
• Regularly participates in discussions and presentations in small, cross-functional meetings, logically presenting information to convey key messages

Your responsibilities include:

• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Develops and implements sales strategies by determining the relevant factors (e.g., product, competition and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which BSC products can best address their specific needs.
• Observes actual procedures in the lab and operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the lab staff.
• Establishes pricing packages by working with relevant BSC personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Managing clinicials throughout cases and across different territories.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.

Minimum Qualifications

• 5 plus years of experience or equivalent combination of sales and education experience
• Minimum 2 years previous experience in medical device sales

Preferred Qualifications

• A four-year degree with a background in sales and proven track record of success will help in making this position a successful team approach to selling in the radiology lab and to our physicians.
• Strong clinical, analytical and selling skills.
• Person should have a proven ability to take on a large number of accounts.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Key responsibilities:

People management:

• Develop annual and long-term objectives for direct reports.
• Measure performance of direct reports against success criteria and provides feedback.
• Attract/hire and develop top marketing talent.

Planning and Analysis:

• Drives local country Marketing Strategy Formulation to define winning product strategies customized for the local market that drive significant growth in the country
• Lead the strategic planning efforts, working in partnership with the Sales Managers, to develop a fully detailed country business strategy to include stated objectives and action plans, inclusive of the market mapping, identifying potential gaps and exploiting new opportunities.
• Develop market strategies aimed at maximizing market share, promoting prolific new product launches and building brand awareness and customer loyalty as well as healthcare economics, government affairs and reimbursement.
• Set strategic direction for all franchises responsibility and ensure alignment of tactical planning, execution and control through the help of direct reports
• Design & implement conferences/symposium strategies & tactics to support the country plan.

Product / Market Management:

• Conduct literature searches, physician interviews, focus groups and advisory boards as necessary to understand and define potential of new market opportunities.
• Guide Product Managers to develop customized messages and selling tools for the local market that enables the Sales Force to drive desired customer behavior change;
• Champions the local implementation plan with Product Manager and the country Sales Force;
• Execute ongoing identification of new opportunities and markets to be explored, offering understanding, tracking of competitors and market shifts, review of the broad strategic direction.
• Work with operations team to manage the supply chain for products – monthly forecasts, managing backorders & planning inventory transitions for new products.
• Develop, lead and manage the execution of new product launches.
• Work with Sales Managers to ensure sales reps are adequately trained and
• Development of downstream sales tools to support sales execution
• Help the local franchises sales force with active field support

Product Development:

• Communicate market needs to regional marketing teams
• Conduct continuous product evaluations and providing feedback to the regional marketing teams; Contribute to prioritization input for new product development

Building and Maintaining Relationships:

• Identify and develop strong relationships with Key Opinion Leaders in each key market opportunity.
• Manages communication with Key Opinion Leaders to ensure effective implementation of customer programs and to ensure alignment and effective implementation of country strategies and implementation plans and choices.
• Develop support structure and relationship with sales representatives and sales management through responsiveness to their questions, needs and issues;
• Responsible for developing and maintaining regional key opinion registers;

Key responsibilities:

Planning and Analysis:

• Develop operational product launch strategies – identify product roll-out strategy.
• Franchise/product responsibility for developing competitive strategy, product and competitor analysis.
• Assist in providing market potential/analysis in developing market planning documents that encompass strategic planning, marketing plans, etc.
• Understand how product profit/loss is impacted by consignment plans, national contracts, etc.
• Responsible for tracking financial performance of product, analysis of issues and action plan development to achieve revenue objectives.
• Develop and implement pricing strategies that enhance profitability and competitive positioning
• Operate within and assist in the development of the franchise budget (including travel, promotion, advertising, etc.)

Market Development:

• Assist in the development and responsible for the execution of local market strategies; Identify clinical/market trends and suggest new product/marketing opportunities.
• Create and manage Physician training programs, Responsible for the implementation of strategic marketing plans for product areas consistent with the overall franchise goals and Strategic Plan.
• Develop creative approaches to market existing/new products.
• Assist in creating reimbursement strategies

Product / Market Management:

• Be responsible for both consumable and capital equipment
• Be responsible for developing, coordinating and executing training for local sales force
• Facilitate Physician training;
• Development of downstream sales tools to support sales execution
• Help the local franchises sales force with active field support
• Actively participate in local sales meetings
• Participate in main customer events; Develop and implement launch strategies, including launch package.

Product Development:

• Communicate market needs to regional marketing teams
• Conduct continuous product evaluations and providing feedback to the regional marketing teams; Contribute to prioritization input for new product development

Building and Maintaining Relationships:

• Establish relationships with key thought leaders in the field;
• Develop support structure and relationship with sales representatives and sales management through responsiveness to their questions, needs and issues;
• Responsible for developing and maintaining regional key opinion registers;
• Assist in coordinating Physician symposiums.

Requirements:

• Bachelor’s in business administration, marketing, or related field.
• Minimum of 7 years of sales and marketing experience with focus on Medical Devices, Healthcare business or Pharmaceutical.
• Have experience in doctors training support, Patient and doctor awareness of disease and procedure.
• Good Medical Devices product management experience would be an advantage.
• Strong leadership with results-driven mindset and excellent communication skill.
• Proactive with good interpersonal skills, strategic thinking and good problem solving.
• Excellent English proficiency and computer literature.

Vietnam-Ho Chi Minh

Main responsibility:

• Work with channel partners to develop and deploy business plan for assigned territories
• Visit existing and potential customers (e.g., physicians, physician office groups at hospitals) on a regular and planned basis to identify their clinical needs, goals, and constraints related to patient care and to discuss and promote our products and services to achieve monthly, quarterly and year sales targets as agreed with Manager.
• Promotes and Coordinates professional education activities to enhance the knowledge of health care professionals
• Makes regular visits to customer locations to gather information on orders and market conditions. Performs contract and tender management activities.
• Prepares sales reports and documents as required.
• Identifies potential impacts to business.
• Develop relationships and cultivates wide range of business relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Manage existing and acquire new customers in assigned territories under general supervision of the Manager.
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Facilitate sales operation activities.

Requirements:

• At least 3 years in sale for medical, or 5 years in pharmaceutical - Cardiology vascular, Bio-engineering industry. Experience in medical device is preferrable
• Learning agility
• Excellent communication. Being able to develop good working relationships and trust with various teams.
• Strong problem-solving skills, analytic ability and be very detail oriented.
• Being results and deadline driven.
• To represent Boston Scientific values and integrity.

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

• Responsible for country order fulfillment activities and be the point of contact for order management matters.
• Responsible for country inventory management, ensuring inventory plan is aligned with business plan.
• Responsible for 3PL management, ensuring all warehousing and distribution activities meet the agreed SLA.
• Responsible for managing country distribution expenses and ensure it is in line with the budget.
• Collaborating with the cross functional team to support and meet the country inventory requirement.
• Ensure the operational activities are following regulatory, quality, and financial policies.
• Lead and drive regional and local initiatives to drive process excellence within the country.
• Ensure distributor orders being fulfilled as per agreed service level.
• Tracking backorders and provide fulfillment details to commercial team and business partners.
• Maintain optimum inventory levels to meet the planned DIOH (Days Inventory on Hand) targets.
• Reduction of slow moving or nonmoving inventory to reduce inventory reserves.
• Demand and supply planning alignment with Regional Demand Planner in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• Working with service providers for timely and accurate delivery of products.
• Ensure 3PL warehouse and distribution activities are aligned with BSC Quality Agreement.
• Drive process improvements to improve operational efficiencies.