דרושים Cardiac Monitoring Technician - Internship/apprenticeship ב-Boston Scientific ב-United States, Houston

• Oversee daily call center operations, ensuring optimal staffing, workflow, and service levels across all shifts.
• Provide direct supervision and coaching to frontline supervisors and team leads.
• Support and uphold all company and departmental policies, including those related to attendance, absence pay, HIPAA, and quality assurance.
• Monitor and analyze performance metrics (e.g., call volume, service levels, attendance, customer satisfaction) and take corrective action as needed.
• Leads Workforce Management
• Coordinate with HR, and Training to ensure appropriate staffing, onboarding, and performance development.
• Serve as point of escalation for complex issues involving patients, physicians, or internal partners.
• Collaborate with Quality Assurance and Compliance to ensure adherence to FDA, HIPAA, and Boston Scientific regulatory standards.
• Participate in or lead process improvement initiatives to enhance the patient experience and operational efficiency.
• Assist with scheduling, attendance management, and performance documentation in alignment with HR guidelines.
• Act as Manager-on-Duty (MOD) when Call Center Manager is unavailable.
• Support internal audits and prepare documentation or reports as needed.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 5 years of customer service experience, including 2+ years in a supervisory or leadership role.
• Experience in healthcare, diagnostics, or regulated call center environment strongly preferred.
• Strong interpersonal and leadership skills with the ability to coach, develop, and motivate staff.
• Proficiency in workforce tools and CRM/call center software (e.g., Salesforce, NICE, Avaya).
• Knowledge of HIPAA and healthcare compliance standards.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Excellent problem-solving, conflict resolution, and communication skills.
• Strong data analysis and reporting skills
• Calm under pressure and emotionally intelligent leadership style
• Committed to Boston Scientific’s values and mission to advance science for life

Maximum Salary: $ 125600

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

About the role:

In this role you will sell and promote company products for Cardiac Diagnostics within a defined geographic territory. You will be responsible for developing new accounts and expanding usage of company products by current accounts to fulfill revenue and unit growth objectives based on company sales goals on a monthly/quarterly/annual basis.Your responsibilities will include:

• Develop and implement sales strategies by determining the relevant factors (e.g., product, competition, and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develop action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goal.
• Determine the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel.
• Establish pricing packages to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develop relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.

Required qualifications:

• Minimum of a bachelor’s degree OR equivalent field clinical/sales experience.
• Minimum of 2 years medical device, pharmaceutical, or related sales experience.

Preferred qualifications:

• Experience selling cardiac monitoring equipment or cardiac related devices.
• Direct selling experience to physicians and hospitals.
• History and relationships with key players in the cardiac monitoring industry.
• Must have a technical aptitude; be able to discuss, explain software algorithms.
• Strong interpersonal skills, requires good communication skills, both verbal and written, and able to communicate effectively with diverse groups of people (physicians, office staff, etc.).

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Event Hours:

• Day shift: 9:00am-7:30pm
• Night shift: 9:00pm - 7:30am (+10% shift differential)

Your responsibilities will include:

• Process, analyze, interpret and edit EKG data
• Collect recordings and patient symptoms as needed
• Facilitate activation of EMS, if indicated
• Accurately document actions taken within patient records
• Facilitate orders for monitors and supplies
• Obtain patient transmissions and related symptoms
• Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member
• Ensure customer enrollment is entered correctly
• Address questions and educate patients, practices, and sales staff
• Fax serious and critical reports to practices and hospitals as requested
• Retain information that is job specific such as safety regulations and current policies and procedures
• Other duties as assigned.

Required Qualifications:

• 2 years of experience with a high school diploma.
• CCT or CRAT certification

Preferred Qualifications:

• Formal EKG education, whether a certificate from a school or third party certification
  • CET (Certified EKG Technician) – offered at some colleges and community colleges
  • CCT (Certified Cardiographic Technician)
  • CRAT (Certified Rhythm Analysis Technician)
• Working Experience in a Hospital or IDTF after receiving their CET or other certifications
  • Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors

Additional Details:

The Cardiac Monitoring Technician position is an in-office role. We are located at 1717 N Sam Houston Pkwy W, Houston TX

• You must be available to work one of the scheduled shifts.
• We are not able to accommodate specific days or times off.
• Training is 6 - 8 weeks long, during the day on weekdays.
• You must be available to work the entire scheduled training period.

Benefits offered:

• Eligible for yearly bonus of up to 4% of your yearly salary
• At the link below, you will find benefit information that Boston Scientific offers:

Maximum Salary: $67,704.00

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

As an Intern performing your cardiac rotation at Boston Scientific, you will…

• Gain real life experience learning how to process, analyze, and interpret rhythms with real patients and live Events
• Have an entire Education Team building and developing your skills, providing feedback and coaching along the way
• Complete a 30-day training program to be an independent monitoring Tech
• Have an opportunity to join a large corporation, understand the business model for an IDTF, and begin a career in ECG
• Learn time management, networking, and multiple operating systems

Examples of meaningful work by an Intern:

• Process, analyze, interpret and edit EKG data
• Collect recordings and patient symptoms as needed
• Facilitate activation of EMS, if indicated
• Accurately document actions taken within patient records
• Obtain patient transmissions and related symptoms
• Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member
• Retain information that is job specific such as safety regulations and current policies and procedures

Your Qualifications:

• Enrolled in or completing an ECG, Telemetry, or rhythm analysis course.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Event Hours:

• Day shift: 9:00am-7:30pm
• Night shift: 9:00pm - 7:30am (+10% shift differential)

Your responsibilities will include:

• Process, analyze, interpret and edit EKG data
• Collect recordings and patient symptoms as needed
• Facilitate activation of EMS, if indicated
• Accurately document actions taken within patient records
• Facilitate orders for monitors and supplies
• Obtain patient transmissions and related symptoms
• Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member
• Ensure customer enrollment is entered correctly
• Address questions and educate patients, practices, and sales staff
• Fax serious and critical reports to practices and hospitals as requested
• Retain information that is job specific such as safety regulations and current policies and procedures
• Other duties as assigned.

Required Qualifications:

• 1 year of experience with a high school diploma.

Preferred Qualifications:

• High School Diploma
• Formal EKG education, whether a certificate from a school or third party certification
  • CET (Certified EKG Technician) – offered at some colleges and community colleges
  • CCT (Certified Cardiographic Technician)
  • CRAT (Certified Rhythm Analysis Technician)
• Working Experience in a Hospital or IDTF after receiving their CET or other certifications
  • Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors

Additional Details:

The Cardiac Monitoring Technician position is an in-office role. We are located at 1717 N Sam Houston Pkwy W, Houston TX

• You must be available to work one of the scheduled shifts.
• We are not able to accommodate specific days or times off.
• Training is 6 - 8 weeks long, during the day on weekdays.
• You must be available to work the entire scheduled training period.

Benefits offered:

• Eligible for yearly bonus of up to 4% of your yearly salary
• At the link below, you will find benefit information that Boston Scientific offers:

Maximum Salary: $61,880.00

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Event Hours:

• Day shift: 9:00am-7:30pm
• Night shift: 9:00pm - 7:30am (+10% shift differential)

Your responsibilities will include:

• Process, analyze, interpret and edit EKG data
• Collect recordings and patient symptoms as needed
• Facilitate activation of EMS, if indicated
• Accurately document actions taken within patient records
• Facilitate orders for monitors and supplies
• Obtain patient transmissions and related symptoms
• Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member
• Ensure customer enrollment is entered correctly
• Address questions and educate patients, practices, and sales staff
• Fax serious and critical reports to practices and hospitals as requested
• Retain information that is job specific such as safety regulations and current policies and procedures
• Other duties as assigned.

Required Qualifications:

• 1 year of experience with a high school diploma.

Preferred Qualifications:

• High School Diploma
• Formal EKG education, whether a certificate from a school or third party certification
  • CET (Certified EKG Technician) – offered at some colleges and community colleges
  • CCT (Certified Cardiographic Technician)
  • CRAT (Certified Rhythm Analysis Technician)
• Working Experience in a Hospital or IDTF after receiving their CET or other certifications
  • Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors

Additional Details:

The Cardiac Monitoring Technician position is an in-office role. We are located at 1717 N Sam Houston Pkwy W, Houston TX

• You must be available to work one of the scheduled shifts.
• We are not able to accommodate specific days or times off.
• Training is 6 - 8 weeks long, during the day on weekdays.
• You must be available to work the entire scheduled training period.

Benefits offered:

• Eligible for yearly bonus of up to 4% of your yearly salary
• At the link below, you will find benefit information that Boston Scientific offers:

Maximum Salary: $61,880.00

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Event Hours:

• Day shift: 9:00am-7:30pm
• Night shift: 9:00pm - 7:30am (+10% shift differential)

Your responsibilities will include:

• Process, analyze, interpret and edit EKG data
• Collect recordings and patient symptoms as needed
• Facilitate activation of EMS, if indicated
• Accurately document actions taken within patient records
• Facilitate orders for monitors and supplies
• Obtain patient transmissions and related symptoms
• Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member
• Ensure customer enrollment is entered correctly
• Address questions and educate patients, practices, and sales staff
• Fax serious and critical reports to practices and hospitals as requested
• Retain information that is job specific such as safety regulations and current policies and procedures
• Other duties as assigned.

Required Qualifications:

• 2 years of experience with a high school diploma.
• CCT or CRAT certification

Preferred Qualifications:

• Formal EKG education, whether a certificate from a school or third party certification
  • CET (Certified EKG Technician) – offered at some colleges and community colleges
  • CCT (Certified Cardiographic Technician)
  • CRAT (Certified Rhythm Analysis Technician)
• Working Experience in a Hospital or IDTF after receiving their CET or other certifications
  • Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors

Additional Details:

The Cardiac Monitoring Technician position is an in-office role. We are located at 1717 N Sam Houston Pkwy W, Houston TX

• You must be available to work one of the scheduled shifts.
• We are not able to accommodate specific days or times off.
• Training is 6 - 8 weeks long, during the day on weekdays.
• You must be available to work the entire scheduled training period.

Benefits offered:

• Eligible for yearly bonus of up to 4% of your yearly salary
• At the link below, you will find benefit information that Boston Scientific offers:

Maximum Salary: $67,704.00

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.