דרושים Crm Senior Field Clinical Representative - Champaign Il ב-Boston Scientific ב-United States, Chicago

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.

This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.

Your responsibilities will include:

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Required qualifications:

• An Associate’s degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
• Strong electrical, mechanical, and machine controls knowledge, including machine-based software
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Preferred qualifications:

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Business unit-specific experience:
  • Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Maximum Salary: $43.95 per hour

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

About the role:

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.

This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.

Your responsibilities will include:

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Required qualifications:

• An Associate’s degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
• Strong electrical, mechanical, and machine controls knowledge, including machine-based software
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Preferred qualifications:

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Business unit-specific experience:
  • Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Maximum Salary: $43.95 per hour

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Required Qualifications:

Experience:Minimum 3–5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry.

Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.

Others:

• Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Strong interpersonal skills with empathy, patience, and professionalism.
• Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.
• Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc.
• Excellent verbal and written communication skills

Desire Qualifications:

• Intermediate to advanced English proficiency 70%
• Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.
• Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on business or technology using practical experience, judgment and precedents
• Receives a moderate level of guidance and direction
• Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

About the role

As the Urology Sales Territory Manager, you will be instrumental in driving sales revenue to surpass division goals while identifying and developing new business opportunities that align with the company's vision and priorities. Your role will involve contributing to team success through collaboration, maintaining strong clinical expertise, and staying updated on products, programs, and the competitive landscape. You will need to address program situations promptly and confidently, leveraging your experience in both hospital and office-based settings and your creative problem-solving skills to overcome challenges effectively.

Your responsibilities include

• Focused individual committed to building trusting relationships with physicians and nurses by training, educating and selling our cutting-edge technologies.
• Ability to cultivate relationships across multiple stakeholders within the health care system.
• Build and maintain constructive, strategic relationships in key accounts and be able to take actions that are consistent with the stated organizational goals.
• Develops quarterly business plans designed to achieve revenue targets and business objectives.
• Define and develop new business opportunities that clearly reflect the company's vision and priorities.
• Collaborate with key internal cross-functional team members to drive business objectives.
• Clinical excellence in respective disease states.
• Stay current on BSC products / programs / competitive knowledge.
• Proven adaptability, comfortable with change and ability to thrive in a fast-changing environment.
• Manage territory with integrity and in accordance with our Code of Conduct.
• Utilization of Salesforce, Tableau, and other sales enablement tools.
• Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies and Integrity Policies.

Qualifications

• Minimum 3 years direct sales experience required
• Bachelor’s degree required
• Documented sales success
• Demonstrated oral and written communication skills
• High degree of initiative and creativity with the ability to meet deadlines and work with minimal supervision
• Willingness to travel 1-2 overnights a week

Preferred Qualifications-

• 5 years medical device experience and/or urology experience
• 5 years relevant business experience preferred
• Demonstrated leadership experience
• Experience with hospital, ASC, and in-office selling
• Knowledge of local IDN and GPO contracts
• Ability to present value proposition incorporating both financial and clinical impacts
• Selling disruptive technologies
• Consultative sales experience
• Experience working with CRM tools

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will include:

• Develop, implement and deliver independently or in partnership with commercial colleagues, customized reimbursement, health economics, market access, and value education on products within the Urology portfolio.
• Work in partnership with sales and sales leadership to plan and prioritize customer meetings, delivering economic and value messages in support of BSC priorities.
• Develop relationships with physician champions to provide appropriate value propositions and education for impactful interactions with healthcare administrators and decision-makers.
• Effectively educate and train the sales team on streamlined health economic insights, tools, and messaging.
• Collaborate with cross-functional stakeholders to anticipate market needs and inform the development of customer-facing tools, economic models, and other tactical elements of reimbursement to optimize patient access to BSC technologies.
• Contribute to the continuous update of market insights and payer landscape tools based on changes in market dynamics such as new product introductions, changes in therapeutic needs, and competitive landscape.
• Ensure health economic and value selling methodologies and messages are consistent and compliant with legal and regulatory guidance.
• Provide education and training to healthcare providers, office staff, and sales organization on reimbursement processes, coding requirements, and billing procedures.
• Assist with appeal and denial management in cases where insurance claims are denied, or coverage is inadequate and help healthcare providers navigate the appeals process while strictly adhering to HIPAA compliant policies and procedures.
• Troubleshoot national and local payer reimbursement and policy issues and advocate directly with payers on policy advocacy in the interest of maximizing patient access to care.

Required qualifications:

• 5+ years of experience working in the medical device or healthcare industries.
• Bachelor’s degree, preferably with a focus on health policy, health economics, healthcare administration, health services research or similar.
• Knowledge of US health care policy and payment systems, including Medicare and commercial payers, physician, and hospital reimbursement, for inpatient and outpatient sites of service.
• Ability to use financial calculators, MS Excel and PowerPoint to demonstrate how BSC products impact facility economics or healthcare system economically and financially.
• Strong ability to present complex health economic information to both large and small influential groups in a way that is credible, easy to understand and engages the audience.
• Field based position with overnight travel estimated up to 40%.
• Reside within 45-minutes of a major airport.

Preferred qualifications:

• 7+ years of experience with Urology services and the associated medical devices
• An advanced degree such as an MBA, MPH, MHA, MS, MSc in health policy, health economics, healthcare administration, health services research, public health or similar discipline is highly desired
• In-depth experience with AI systems, processes and solutions, payer database analyses and reporting are highly desirable
• Outstanding interpersonal skills with ability to develop relationships at all levels in an organization which impact organizational business goals.
• Conversationally fluent with medical coding and site-of-service specific reimbursement

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Your responsibilities will include:

• Will be required to maintain advanced clinical knowledge of EP diagnostic and ablation technologies, EP mapping and recording systems, transeptal access technologies, and left atrial appendage occlusion technologies.

• Attends procedures in cardiac CV/EP labs of hospital accounts for clinical support and development efforts of BSC AF Solutions products including Rhythmia HDx mapping system, LabSystem Pro recording system, transeptal access products, diagnostic and therapeutic catheters, and WATCHMAN LAAC technologies.

• Educates customers on the merits and proper clinical usage of AF Solutions products by creating and delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.

• Meets with existing and potential customers (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate and train them on how company products can help them to achieve their goals.

• Develops relationships with hospital personnel at all levels including staff, physicians, and administrators (e.g. through casual conversation, meetings, participation in creating conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.

• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.

• Demonstrates effective change leadership and builds strategic partnerships to better the area/organization by leveraging relationships with their peers, management and across AF Solutions organization (Marketing, Training, and Strategic Planning).

• Implements and monitors strategies outlined by the quarterly plan of action for the area.

• Coordinates territory and other BSC sales management and representatives’ efforts to build strategic partnerships that will further area and organizational and business objectives.

• Develops relationships with key referring physicians, external fellows, NEPIs, other key physicians to promote market development and growth.

• Trains on and maintains knowledge of clinical trial protocols, Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives.

• Manages clinical trial activity within he/she/they assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits.

• Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features.

Required Qualifications:

• Bachelor’s degree (or equivalent experience).

• Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology or equivalent education and experience.

• Must demonstrate technical aptitude, and ability to discuss & explain complex technical product information.

Preferred Qualifications:

• NASPE/IBHRE CEPS certification.

• Work experience in Atrial Fibrillation/Cardiac Mapping/Structural Heart Procedure.

• Existing usage of 3D cardiac mapping system.

• MS or advanced degree in business or healthcare.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.