דרושים Senior Manager Apac Logistics ב-Boston Scientific ב-Thailand, Bangkok

The anticipated annualized base amount or range for this full time position will be$80,000 to $120,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Responsibilities

Service Delivery & Execution

• Carry out essential commercial operations processes on behalf of Thailand commercial teams, in alignment with all applicable policies and Standard Operating Procedures (e.g. Tender Management policy). Core responsibilities include, but not limited to:
  • Represent Boston Scientific in dealings with the Bidding Agent and 4PL, and collaborate with both parties on all tender-related activities.
  • Prepare and submit the Pre-bidding Tender Checklist, ensuring all necessary pre-bid approvals and authorizations are obtained from relevant stakeholders.
  • Assist the Sales team in reviewing and verifying the completeness of tender documents based on the Tender Documents Checklist before submission.
  • Manage the flow of tender documents from the pre-bid phase through to the post-award stage, ensuring smooth handover from the Bidding Agent to the Sales Manager for centralized filing or depository.
  • Facilitate contract preparation, ensuring all documents are reviewed and approved by the Legal & Compliance team.
  • Coordinate with the Sales team and 4PL regarding the movement of Capital Equipment.
  • Collaborate with the Accounting and Supply Chain teams to reconcile capital equipment records, ensuring alignment between physical inventory, financial data, and system records.
  • Enhance visibility and transparency by conducting post-evaluation and placement analysis, as well as tracking revenue trends from capital equipment (rental/floater)
  • Support the Sales team in coordinating with the Global Commercial Services team to manage and maintain master data (e.g., pricing, customer information).

• Ensure adherence to Service Level Agreements (SLAs) and quality standards for all assigned tasks.
• Support the development and maintenance of process documentation, templates, and standard operating procedures (SOPs).
• Collaborate with country and area commercial teams to provide timely, accurate, and efficient support.
• Commercial Analytics & Reporting (Example: Win-loss analysis, market mapping)
• Generate and maintain regular commercial reports, dashboards, and business intelligence tools to support data-driven decision-making.
• Perform data validation and accuracy checks to ensure high-quality reporting and analytics.
• Identify trends, insights, and improvement opportunities within commercial data and processes.

Process Optimization & Continuous Improvement

• Identify and recommend process automation, standardization, and efficiency improvements to enhance commercial operations.
• Support the adoption of digital tools, AI-driven analytics, and automation solutions to improve service delivery.
• Collaborate with process SMEs and global teams to harmonize workflows and best practices across APAC.

Stakeholder Engagement & Collaboration

• Work closely with country commercial and functional teams (including appointed third parties), APAC Commercial Excellence, Global Business Services (GBS), IT, and cross-functional stakeholders to ensure smooth operations and alignment.
• Support monthly reviews with commercial leaders to track process performance, identify bottlenecks, and discuss enhancement opportunities.
• Act as a key point of contact for country teams, ensuring clear communication and responsive support.

Requirements

• Minimum 10 years of experience in sales operations preferably in FMCG / Medical equipment / Pharmaceuticals company.
• Performance oriented, analytical, and sharp minded
• Excellent interpersonal and communication skills
• Excellent organizational and analytical abilities
• Strong stakeholder management skills
• Proficient in MS Excel, PowerPoint and BI. Familiarity with SAP is an advantage

Key Responsibilities

• Responsible for Supply Chain KPIs within the country
• Responsible for overall customer service and order management activities, ensuring timely revenue recognition by financial cut-off.
• Responsible for country inventory management (including consignment management), ensuring inventory plan is aligned with business plan.
• Responsible for channel partner engagement in the country, including on-boarding activities, contract management, and business reviews along with commercial team
• Collaborate with commercial team on route-to-market activities, including new product launches, consignment and order fulfillment process setup, capital equipment program management, and service level expectation setting with customers
• Ensure the operational activities are following regulatory, quality, and financial policies.
• Lead and drive regional and local initiatives to drive process excellence within the country.
• Foster team dynamics and close collaboration among various functions to deliver business results

Key Activities

• Planning and control departmental expense and country inventory level
• Reduction of slow moving or nonmoving inventory to optimize inventory reserves.
• New product launch planning with sales teams
• Support customer service to complete the order processing in time
• Manage Used and Unbilled products to ensure timely revenue recognition
• Drive process improvements to improve operational efficiencies.
• Consolidate customer feedbacks and drive customer improvement actions
• Demand and supply planning alignment with Regional Demand Planner in monthly Sales, Inventory and Operations Planning (SIOP) meeting.

Requirements for this position

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree
• At least10years of working experience insupply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonalandcommunication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Experience in using SAP will be added advantage.

Competencies

• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Understands basic finance and comfortable with P&L review would be added advantage
• Able to recognize and handle any reconciliation issues proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Good presentation skills
• Customer focused
• Ability to work under pressure

This position is a local employment only.

Malaysia-Penang; N/A

Key Responsibilities

Develop, implement, and monitor KPIs and dashboards to track logistics performance and 3PL operations across APAC

Analyze logistics data to identify trends, inefficiencies, and areas for improvement

Lead and manage logistics projects from initiation to completion, ensuring timely delivery and adherence to budget

Prepare and present regular reports on logistics performance to senior management

Identify and implement best practices in logistics and supply chain management

Foster strong relationships with internal and external stakeholders to drive continuous improvement

Key Qualification

Proven experience in logistics, supply chain management, or project management, preferably within the APAC region

Strong analytical skills with the ability to interpret complex data and make data-driven decision

Excellent project management skills, including the ability to manage multiple projects simultaneously

Proficiency in using logistics software and tools for KPI tracking and dashboard creation

Self-motivated with a strong sense of ownership and accountability

Preferred Qualifications

Experience working with 3PL providers and managing logistics operations

Knowledge of industry best practices and emerging trends in logistics and supply chain management

Sales & Marketing

• Visits existing and potential customers (e.g., physicians, physician office groups at hospitals) on a regular and planned basis to identify their clinical needs, goals, and constraints related to patient care and to discuss and promote our products and services to achieve monthly, quarterly and year sales targets as agreed with Manager.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales
• Develops relationships and cultivates wide range of business relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Manages existing and acquire new customers in assigned territories under general supervision of the Manager.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Facilitate sales operation activities.

Clinical Support

• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for EP systems and catheters.
• Attends cases in labs of hospital accountsfor case support and development efforts of our capital systems and their components.
• Educates customers and internal BSC employees on the merits and proper clinical usage of our products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments for Rhythmia system.
• Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
• Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on Rhythmia system, development process, products and features, and procedures involving those products and features.
• Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to develop / maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to travel occasionally depending on area coverage need.

Job Requirements:

• Minimum bachelor’s degree in engineering/ biomedical/ biomedical engineering or any medical-related field.
• Minimum 5 years as an experienced and independent in the area of specialties
• Experience and Familiar with CRM will be advantageous.
• Knowledge & familiar with EP 3D ,2D, FD will be advantageous.
• Fluently in Thai/English
• Proactive, initiative, and outspoken personality.
• Excellent teamwork skill.

This position is a local employment only.

• Industry Knowledge:
  • Responsible for providing continuous tools and education to group members to ensure up to date industry, competitor and product knowledge;
  • Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies;
  • Collects data from their region on competitor's sales tactics and prepares their team to counter them and keeps the marketing organization aware;
  • Maintains awareness of industry trends and their impact on local/regional sales activities.
• Business Management:
  • Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management;
  • Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies;
  • Develops and executes sales strategies and activities in conjunction with the Head of Country;
  • Plans and controls expenses to ensure sales objectives are met within budget;
  • Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with the Head of Country;
  • Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates.
• Sales Execution:
  • Regularly travels out with each team member, at least 3 days per week, to ensure divisional strategies are fully implemented; Ensures effective territory management and account targeting is practiced in each territory;
  • Conducts quarterly sales reviews with team and manager, adjusts strategies in accordance with Country requirements;
  • Responsible for developing, implementing and monitoring a region targeting program; Shares personal selling experiences in a way that motivates others and teaches applicable skills;
  • Strong selling skills in front of the customer with others present and without taking over the sales process;
  • Coaches others in the field on a disciplined selling model; Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth; Develops and recommends expansion analysis of new field territories;
  • Identifies & recommends promotion programs and materials to help support the sales plan & strategy;
  • Actively supports corporate/divisional selling initiatives by proactively assisting in the training and influencing their team.
• Clinical Excellence:
  • Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiates each product line against the competitor's products in front of the customer.
• Creative Economic and Value-Added Solutions:
  • Identifies and develops working relationships with the economic buyer in their country/ regions key accounts;
  • Facilitation of contract negotiations involving all products within the region;
  • Creates a compete "bundle" of product and value-add services;
  • Evaluates situations as they affect both the account/customer, as well as the country's overall business needs;
  • Helps define negotiation parameters for tough economically constrained customer situations.
• Building and Maintaining Relationships:
  • Maintains contact with major accounts and key relationships seeking to leverage profitable business ventures;
  • Assist key customers in the creation, maintenance, expansion and startup of divisionally related educational courses and forums; Attend and participate in customer, company and industry sponsored forums and courses;
  • Develop and maintain relationships with key BSC functional areas;
  • Spends maximum time in the field with each sales representative to support their professional development needs and to maintain and develop strong relationships and understanding of the customer.
• Quality:
  • Spends maximum time in the field with each sales representative to support their professional development needs and to maintain and develop strong relationships and understanding of the customer;
  • As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors; Drive as needed to support and facilitate any field corrective action related his/her scope;
  • Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives;
  • Co-ensures that employees are notified of all mandatory training and quality obligations with HR Manager - Tracks completion of mandatory training; Ensures that all products and advertisement have been through the appropriate approval processes, prior to sharing or publishing.

Key Responsibilities

Develop, implement, and monitor KPIs and dashboards to track logistics performance and 3PL operations across APAC

Analyze logistics data to identify trends, inefficiencies, and areas for improvement

Lead and manage logistics projects from initiation to completion, ensuring timely delivery and adherence to budget

Prepare and present regular reports on logistics performance to senior management

Identify and implement best practices in logistics and supply chain management

Foster strong relationships with internal and external stakeholders to drive continuous improvement

Key Qualification

Proven experience in logistics, supply chain management, or project management, preferably within the APAC region

Strong analytical skills with the ability to interpret complex data and make data-driven decision

Excellent project management skills, including the ability to manage multiple projects simultaneously

Proficiency in using logistics software and tools for KPI tracking and dashboard creation

Self-motivated with a strong sense of ownership and accountability

Preferred Qualifications

Experience working with 3PL providers and managing logistics operations

Knowledge of industry best practices and emerging trends in logistics and supply chain management