דרושים Technical Field Service Engineer Gyeongsang ב-Boston Scientific ב-South Korea, Yongin-si

at Boston Scientific, you will play a key role in ensuring the reliable operation, maintenance, and commissioning of all building installations. This position involves managing technical building systems, coordinating with both internal stakeholders and external vendors, and supporting the integration of new facilities into ongoing operations. You will contribute to a high-performing and collaborative work environment committed to innovation, safety, and sustainability.

Building installations

• Manage and maintain electrical installations (E-installations)

• Oversee HVAC systems to ensure optimal performance and comfort

• Supervise plumbing systems, ensuring functionality and compliance

• Maintain and monitor compressed air systems

Planning / maintenance software (BM RAM)

• Develop and manage maintenance and operational planning

• Coordinate tasks and schedules with internal teams and external contractors

• Monitor progress of ongoing projects and maintenance work

• Close work orders upon completion, ensuring all documentation is accurate

Commissioning

• Support and oversee commissioning activities for new building installations

• Ensure systems are tested, documented, and handed over according to specifications

• Collaborate with project teams to ensure a smooth transition from project to operation

Operations and compliance

• Communicate with engineers, technicians, and supervisors to provide up-to-date maintenance status

• Liaise with external vendors as needed for technical support and services

• Determine the priority of incoming problem calls and assign maintenance work orders accordingly

• Perform and monitor all equipment status changes, including new equipment registration and tracking

• Enter, update, and maintain equipment configurations for compliance

• Ensure maintenance technicians complete assigned PMs, work orders, and calibrations

• Generate and monitor overdue PMs, calibrations, and work orders

• Create equipment serial numbers for all new equipment and software

• Develop and maintain multi-year maintenance plans to ensure long-term operational reliability

• Partner with EH&S to ensure maintenance activities meet safety and regulatory standards

• Drive initiatives to improve energy efficiency and sustainability of technical systems

Required qualifications:

• Technical degree (MBO or HBO) in Electrical, Mechanical, or Building Services Engineering

• Minimum of 3 years' experience in facility management, technical maintenance, or building systems

• Strong communication and coordination skills

• Knowledge of commissioning processes and technical documentation

• Fluent in English and Dutch, both spoken and written

• Proficient in MS Office tools (Excel, Teams, etc.)

• Familiar with technical building installations such as HVAC and electrical systems

• Flexible and team-oriented mindset

Preferred qualifications:

• Experience using BM RAM or similar maintenance planning tools

• Familiarity with energy efficiency and sustainability initiatives in facility management

• Previous experience in a regulated environment (e.g., healthcare, manufacturing)

What we offer:

• Competitive compensation package including 8% holiday pay, 13th month salary, and annual bonus

• 30 days of annual leave

• Excellent pension scheme

• Stock purchase program

• Comprehensive training and development opportunities

• On-site gym facility (free of charge)

• Option to lease an electric bicycle

• Collaborative and inclusive team culture

• International career growth opportunities

[Key Responsibilities]

• Based in Gyeongsang, responsible for managing and covering the assigned Gyeongsang territory.
• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and growth market assigned by the company on a monthly/quarterly/annual basis.
• Develops an action plan(i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly figures and reports identifying the needs of accounts and discussing issues with manager to help the organization achieve its annual sales goal.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales
• Manages key customers through in-service/procedural observations including electrophysiology study and radiofrequency/cryo/pulse field ablation performed in the electrophysiology laboratory
• Collaborates/Manages with channel partners on market analysis, business strategy development, demand planning, and schedule management to achieve annual sales targets.
• Conducts customer education programs to promote the benefits and proper use of our electrophysiology products and attend related meetings, conferences, and exhibition on behalf of Boston Scientific
• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for EP systems and catheters.
• Attends cases in hospital labs, accounts for case support and development efforts of our capital systems and their components.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
• Will be required to maintain/develop advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Required to attend training sessions in Seoul for several weeks, depending on the level of EP (Electrophysiology) knowledge acquired.
• Must be willing to travel within the assigned territory as needed to ensure area coverage and business support.

[Required Qualifications]

• Minimum bachelor’s degree or equivalent
• Passion to learn and dedicate to improving patient’s lives.
• Must be highly self-motivated and able to work with little direct supervision
• Ability to multi-task, meet deadlines, and work independently as well as with a team
• Ability to Planning, Prioritizing and self-time management skills
• Good written and verbal communication and interpersonal skills.
• Strong teamwork, communication, proactive, and presentation skills

[Preferred Qualifications]

• Good verbal and written communication skills in English
• Around 3years Medical Industry experience (especially preferred Arrhythmia Field)

Purpose Statement

This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific Korea. He/she is the subject matter expert in the products assigned to him/her and provide training and technical solution to service network. He/she performs onsite support as required &/or remote technical support from local office He/ She is required to work in accordance to compliance guidelines, corporate and departmental objectives.

Key Responsibilities

• Provide technical assistance to internal and external customers on Capital Equipment and third party capital equipment distributed
• Perform service activities such as the maintenance, modification, recalibration and repair of Capital Equipment and accessories in the field and in-house.
• Reporting all service activities on dedicated formularies.
• Responsible for customer satisfaction on Boston Scientific equipment and services.
• Participate in Value Improvement Initiatives to improve effectiveness & efficiency of service delivery
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments.

Basic Requirements

• Diploma/ Degree in biomedical, electronic, mechanical, electrical or related engineering field.
• Good communication skills, customer oriented, independent and self-motivated.
• 2-3 years or over working experience in field service of electronic & mechanical products. Experience with medical related devices, such as ultrasound, laser or electrophysiology-related equipment is an added advantage

Preferable Requirements

• Good verbal and written communication skills in English preferred
• Holder of certification related electronic & mechanical
• Basic computer knowledge with MS Office
• Familiarity with technical diagram and use of inspection, measurement & test tools (IM&T)