דרושים Designer Heredia ב-Boston Scientific ב-Costa Rica, Heredia

Costa Rica-Heredia

Hybrid Roles:

Your responsibilities include:

Designs, develops, debugs, modifies, and tests electrical, software and imaging design solutions by using current tools, analysis techniques, and technologies.

Investigates, researches, and selects electronic circuits, components, tools, equipment using best practices.

Provides project support and executes activities to ensure the safety, quality, and compliance for the design of products while continuously improving their commercial value through end of life.

Partners with technical leaders to solve technical problems using theoretical analysis, experimentation, and problem-solving methodologies to make data-based design decisions.

Coordinates with internal functions and external suppliers to identify and execute projects to deliver high quality engineering solutions at an accelerated pace.

Ensures products are compliant to electrical safety standards and other regulatory requirements.

Supports design of standard engineering tests and experiments.

Performs troubleshooting on products and manufacturing processes as related to design, material, or process.

Summarizes, analyzes, and draws conclusions from test results.

Documents product development by writing reports, memos and change requests. Methods used are determined by approved procedures and standards.

Tracks product development effort by creating and maintaining records in the approved tracking management tool.

Supports design transfer activities between Product Development and Sustaining Engineering

What we are looking for:

• 2+ years related experience; Experience in a regulated medical device environment preferred.
• Degree in Electrical Engineering, Mechatronics,Biomedical Engineering, or other related field (computer, systems). Bachelor’s or above required.
• Effective communications/presentation skills to all levels of the organization (both written and verbal)
• Experience in all areas of responsibility is not required. A strong aptitude and willingness to learn is required.
• Less than 10% travel.
• Preferred English Level: 80-89% +
• Please submit Resume in English.

Costa Rica-Heredia

Hybrid Roles:

Key Responsibilities

• Supervise the HRSD Support team (to be organized by country/language).
• Act as a team leader: ensure onboarding activities, presence, availability, access rights, tools, etc.
• Participate in the development of a Service Delivery cross-training plan and ensure team members become appropriately trained.
• Escalation points for support team to resolve complex issues.

• Monitor tickets, activities & performance of the team daily.
• Ensure strong quality as well as productivity standards & accountability within the team.
• Coach team members to drive improvements and service standards.
• Build strong relationships with key customers & partners (HR Service Center (HRSC), Employees & HR community) to meet end-user expectations.
• Partner with the HRSC and LATAM HR Team to the tiered governance structure.
• Execute continuous improvement activities across HRSD Support Team and support HR Center of Excellence (CoEs) to improve core HR processes.
• Support Service delivery analysts in issue resolution by providing information on root-cause analysis and execute intervention plans to address issues systemically. Act as point of escalation for any issue resolutions with HR services provided.
• Participate in and represent LATAM region in regular HR Service Delivery activity/performance review meetings.
• Ensure work is supported by appropriate documentation which is reviewed, updated, and maintained on a routine basis.
• Partner with Regional Process Lead to ensure appropriate processes are in place.
• Support optimization and updates to HR processes (methods & procedures) working with the HRSC.
• Track Service Level Agreements (SLAs) and measure achievement against team/individual performance criteria.
• Monitor cases to ensure quality and consistency across LATAM by providing feedback and coaching HR Service Delivery Support team where necessary.
• Ensure services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements.
• Ensure that the HR Service Delivery Support team prioritizes activities in accordance with SLAs/Key Performance Indicators (KPIs).
• Oversee the dispatching of cases within the HRSD Support team.
• Monitor the volume of cases and activities against available resources.
• Escalate and solve difficult cases and manage customer relationships where necessary.
• Lead, develop and coach Support the team in their professional development needs by ensuring they receive ongoing regular feedback, training and help in identifying, supporting and achieving agreed development objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration or related field.
• At least 5+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
• Experience managing and coaching a team.
• Language skills required English level C1 and Portuguese highly desired.
• Strong communication and writing skills in English and desirable in Portuguese.
• Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
• Experienced in MS Office Applications (Excel, Word, PowerPoint).
• Analytical & problem-solving skills.
• Please submit resume in English.

Additional Qualifications & Competencies:

• Customer service orientation: ability to provide excellent support and service to internal and external clients
• Attention to detail: Ensuring accuracy and thoroughness in all tasks
• Team Collaboration: Ability to work effectively within a team and across departments
• Adaptability: Flexibility to handle changing priorities and workloads
• Leadership skills: ensure and assist the team to achieve business goals.

Internal candidates requirements:

• A year in the current position, in the company.
• Performance Evaluation: Successful or above
• Don't have disciplinary actions in the last 6 months.

Costa Rica-Heredia

Hybrid Roles:

Your responsibilities include:

• Project/Program Management: Manages key initiating, planning, executing, controlling, and closing processes; develops and implements project plan; builds team ownership and commitment to project plan. Estimates project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort. Prepares project plans, schedules and budgets by using project management tools such as Microsoft Project and by working with appropriate staff to understand tasks necessary to complete project. Directs project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans. Identifies and manages project dependencies and critical path items while ensuring project quality and utilizing and following appropriate methodologies (e.g. PLCP). Assures project quality by using standard development methodologies. o Communicates project status by preparing standard status reports, and by participating in project status update meetings. Resolves project issues by working with team members, project customers, and others as appropriate. Consults with internal project groups by sharing project management knowledge. Conducts project post mortems and communicates lessons learned in order to identify successful and unsuccessful project elements. Participates in external project management organizations, conferences and seminars to keep current with industry best practices in project management by joining professional associations and implementing a professional development plan with focus on project management.
• Led cross-functional, multi-dimensional product development teams from concept through Launch; through proper execution of design controls that include an efficient transfer of newly developed products from Global R&D to manufacturing and global marketing through the BSC-defined PDLC processes to achieve project closure.
• Acts as liaison with other functions/sties for projects site is a contributor or stakeholder in.In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

What We’re Looking For:

• Licenciature degree or above in Mechanical Engineering, Electrical Engineering or Field Related.
• English Level required: C2:(95-100%).
• Desired knowledge: Risk Management/ Risk Mitigation, Program Management, External Regulations (p.e. Quality, Systems) Master Degree in PM or equivalent, PMI certified PM.
• At least 10 years of experience in similar position.
• Please submit Resume in English\

Costa Rica-Heredia

Hybrid Roles:

About the role

Responsible for test development strategy and requirements. Plan and schedule the entire test development process. Define, design & oversee the manufacturing, fabrication, assembly, checkout, support, and validation of special automated test equipment. This includes scheduling, resource allocating, interfacing with cross functional team, writing test requirements, test specs, test software, test procedures, validation plans and reports. Scope of equipment - R&D verification and validation and production test equipment for both new product development and existing product sustaining.

Your responsibilities include:

• Interface with Digital Hardware, Analog Hardware, and Software Design Engineers to define test strategy and critical performance parameters for testing different levels of product assembly (i.e. PCBA, device level).
• Work with R&D engineers to design testability into new products.
• Work in conjunction with design engineers, manufacturing engineers and quality engineers to write test requirements, test specifications & test procedures.
• Be an ATE functional representative in the product design team.
• Generate related documents such as manufacturing test specifications, test software requirements, software intended use Test procedure, validation plan and report.
• Train test technicians on proper execution and troubleshooting.
• Work with suppliers to develop/improve their test methods.
• Design test equipment, mainly automated test equipment (ATE), including overall system design, digital and analog circuit design and instrumentation specification, test software programming.
• Supervise the design, fabrication and troubleshooting of functional test fixtures/stations.
• Validate test systems and test fixtures in FDA-regulated medical environment.
• Support verification and validation testing of products. Oversee the test system validation and quality buy-off. Other duties as assigned, such as core team membership, assistance for production/supplier troubleshooting.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

What we’re looking for:

• Bachelor’s degree along with 7+ years of hardware test engineer or related experience or 5+ years with a master’s degree or advanced degree, preferably BS/MS in Electrical or Electronics Engineer, or equivalent.
• In-depth knowledge of Product development life cycle and test methodology.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Desired English level: C1+ 90 - 99%
• Please submit resume in English

Preferred Qualifications:

• A strong product quality and test lead experience preferably in medical device domain.
• A natural attention to detail and a penchant for organizing and documenting.
• A good learner who can master complex software and quickly adapt to new tools and technologies.
• Ability to think logically and analytically in a problem-solving environment.
• Ability to work independently as well as work collaboratively as part of a team.
• Demonstrated experience communicating both technical and non-technical information across teams and departments.
• Follow company policy regarding ISO and FDA documentation and compliance for medical device

Costa Rica-Heredia

Hybrid Roles:

About the role

Maintain and ensure document integrity, readability and consistency, and provide information and challenge current systems to best utilize document/written communication technologies.

Your responsibilities include:

• Author physician and patient medical device product literature deliverables using Adobe InDesign.

• Manage, organize, and communicate project information and project activities cross-functionally.

• Represent the Technical Communications function within project core teams.

• Apply corporate and regulatory medical device Labeling requirements as it pertains to device product literature.

• Work with other technical communicators to organizing Instructions For Use (IFU) and related product literature for to support regulatory submissions, market expansion, and product commercialization targets.

• Interface cross-functionally within the product development teams to acquire source material for documents and to develop an understanding of BSC Neuromodulation device hardware and software products.

• Interface with, and participate in the management of, third party translation suppliers to ensure that global product literature content is translated accurate per schedule.

Required Qualifications:

• University bachelor’s degree in Scientific and Technical Communications or similar

• 5+ years of experience working as a technical communicator creating product labeling literature (IFUs) within the medical device or pharmaceutical industry.
• Proficient in the use of Adobe InDesign and ability to demonstrate such proficiency.
• Demonstrated knowledge of Technical Writing principles and ability to demonstrate such proficiency.

• Demonstrated ability working under the guidance of standard operating procedures governing the development of medical device product labeling.
• Please submit Resume in English

Preferred Qualifications

• Advanced degree in a health science or a scientific field of study
• Demonstrated knowledge of the FDA code of federal regulations 21CFR parts 820 and 801, as well as the EU MDR regulations governing medical device labeling.
• Experience working with medical device labeling translation suppliers, including authoring content for translatability.

The Global Business Services (GBS) team at Boston Scientific is committed to driving value and support for our customers through our shared-services model. The GBS team is represented around the globe and provides a variety of services to support Boston Scientific, including:

• Purchasing & Payment Services
• Capital billing
• Travel & Expense
• Meeting Services
• And more...

What We Offer:

• Real-world experience in a global business services environment.
• Mentorship and guidance from experienced professionals.
• Opportunities to work on impactful projects.
• A collaborative and inclusive work culture.

We are seeking candidates with:

• Active enrollment and at least 70% of their study plan completed in, Business Administration, Accounting or related fields.
• Fluency in English at a level of 80% is required, along with advanced Microsoft Office skills.
• This temporary internship, lasting 6-12 months, requires university enrollment throughout the duration.
• To be considered, ensure your CV is uploaded in English. Failure to comply may disqualify you from the selection process.
  

Costa Rica-Heredia

Hybrid Roles:

About the role

This role will collaborate closely with all HR Operations, Centers of Excellence (COEs), HR Business Partners (HRBPs), and business leaders to ensure that HR Service Delivery is aligned with regional business needs, compliance requirements, and a strong employee experience. The Senior Manager will focus on operational execution, continuous improvement, and service optimization while supporting the evolution of HR processes in LATAM.

HR Service Delivery & Process Optimization

- Oversee HR shared services operations across LATAM, ensuring efficient, accurate, and compliant HR inquiry & transaction support.

- Implement and optimize HR service delivery processes, ensuring consistency across countries while addressing local business needs and regulatory requirements.

- Support the standardization of HR processes, policies, and systems to drive operational efficiency.

- Monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards to track and improve HR service effectiveness.

Stakeholder Engagement & Partnership

- Gather feedback from stakeholders to identify gaps, pain points, and opportunities for HR service enhancements.

- Provide data-driven insights and recommendations to regional HR leadership on service performance, workforce trends, and process improvements.

Vendor & Third-Party Management

- Manage relationships with third-party HR service providers in LATAM, including HR BPOs, payroll vendors, benefits administrators, and compliance service providers.

- Oversee contract execution, vendor performance evaluations, and governance processes to ensure high-quality service delivery.

Compliance, Governance & Risk Management

- Ensure HR Service Delivery operations comply with employment laws, labor regulations, and internal policies across LATAM.

- Support audit and risk management processes, ensuring adherence to local legal requirements and HR governance frameworks.

Continuous Improvement & Regional Adaptation

- Identify and implement process improvement initiatives to enhance HR efficiency and the employee experience.

- Benchmark external best practices and bring innovative ideas into HR Service Delivery operations.

People Leadership & Capability Building

- Support HR capability-building initiatives, ensuring HR Service Delivery professionals are trained on policies, systems, and compliance requirements.

Required Qualifications:

- 7+ years of experience in HR Service Delivery, HR Operations, or Shared Services, preferably within LATAM.

- Strong understanding of HR service models, case management systems, and HR process optimization.

- Experience managing HR vendors (BPOs, payroll providers, benefits administrators, etc.) and overseeing vendor performance.

- Knowledge of HR compliance, labor regulations, and employment laws across LATAM.

Please submit your resume in English