דרושים Clinical Specialist - Electrophysiology Nsw ב-Boston Scientific ב-Australia, Sydney

Christopher Wierum
Aislinn Roche

As the Clinical Specialist Urology, you will provide clinical and technical support for a range of Urology products. This support is required during implants, patient clinics, technical trouble-shooting and other general assistance to the sales team & their customers.

This role will be based in New South Wales and will report to the Sales Manager – Sacral Neuromodulation, Urology.

• Provide superior day-to-day field clinical support, which includes patient interactions of patient education, programming of Boston devices and patient follow up, plus technical/application and education support, site management and coordination.
• Build strong relationships with existing customersto understand their needs as well as identify potentialnew businessopportunitiesin the assignedstate.
• Successfully complete formalUrologytraining program, apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
• Understand and identify your customer needs in your state including practices and policies as well as identifying any competitor activities.
• Participate and provide assistance in relevant tender process.
• Completion of relevant administration including reporting, stock validations and management as well as database management and latitude remote monitoring support.
• Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
• Complete market analysis and regular reporting as required.
• To be available to support the broader ANZUrologybusiness on an as-needs basis
• Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements.

Product/Technical Knowledge

• Successfully completes all relevant Urology training.
• Develop in depth knowledge of Urology devices and treatment applications.
• Proactively keeps up to date with technical knowledge in Urology and procedures.

Relationship Building

• Builds and maintains effective networks that add value in achieving work related goals.
• Skilled in building rapport with a wide variety of individuals.
• Understands the balance between taking time to build rapport and achieving objectives set.
• Works effectively and collaboratively within the team environment.

Organisation & Reporting

• Maintains well organised materials, files, system, and reports.
• Plans and prioritises territory activity.
• Makes sure all parts of a job are completed in full, within deadlines, including follow up plans and paperwork.

Results Focused

• Has a results-oriented mindset.
• Measures own performance and seeks feedback for self-development.
• Demonstrates resilience and has a strong sense of urgency.
• Recognises and acts on opportunities.
• Maintains a flexible approach to meet goals.

YOUR EXPERIENCE AND SKILLS

• Previous clinical case experience within Urology is preferred.
• Previous clinical case experience within an operative environment desired.
• Strong technical and clinical skills.
• Proven experience in building and maintaining customer relationships.
• Proven ability to absorb complex technical information and apply this knowledge in the field.
• Excellent written & verbal communication.
• Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
• Ability to travel locally, interstate and internationally.

WHY CHOOSE US?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2024 & 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program

Seamus Patrick GallagherRecruiter:Aislinn Roche

ABOUT THE ROLE

The Senior Quality Specialist is responsible for improving awareness, visibility, and communication of quality initiatives to support assigned functional, divisional and corporate quality goals, and priorities.

The role is encouraged to:

• Be autonomous, collaborative and partner with stakeholders and functions as required
• Develop, establish, and maintain quality methodologies, systems and practices which meetBoston Scientificcustomer and regulatory requirements.
• Lead and provide quality direction and support for improvement initiatives relating to regulatory, operational, and services.
• Engaging with cross-functional stakeholders on implementing quality processes and procedures as appropriate.

This role is based in Mascot, New South Wales and will report to the Senior Quality Assurance Manager.

• Sets the standard and demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and upholds Boston Scientific Values and Behaviors.
• Represents Boston Scientific with regulators, customers and advocacy within the industry.
• Acts as quality delegate and provides direction and leadership to the team(s) and business as required.
• Develops and champions relationships within Australia, New Zealand, APAC, and the broader global Boston Scientific organization.
• Responsible for compliance and leading core areas of Boston Scientifics Quality Management System (QMS)
• Effectively partners and collaborates with commercial and functional teams to develop and influence sound products, processes, and business-related decisions.
• Accountable for delivering and leading core quality projects and value improvement (VIP) initiatives that reduce risk, improve efficiency and add value to the organization
• Leads the business through complexities by applying risk management methodologies to events such as field actions, CAPA’s (Corrective and Preventive Action) and other unforeseen quality issues
• Accountable for representing quality and providing quality direction to the business during change and growth
• Proactively communicates and presents to all levels within the organization

ourage

• Confronts problems directly, taking action and being decisive. Take risks to do what is right to achieve success.
• Speaks up and challenges the status quo, champions own ideas and those of others

Customer Focus

• Identifies customer needs and ensures the effective delivery of high-quality solutions, products, and services that meet or exceed customer expectations.
• Consistently strives to provide high quality responses to customers
• Uses stakeholder engagement and customer feedback to identify improvement opportunities
• Takes accountability and follows up on requests from others in a timely manner

Planning & Execution

• Implements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success
• Pursues all assignments and projects until completion, following through on assignments to ensure successful completion

Relationship Building

• Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
• Uses a variety of approaches to accommodate the interpersonal styles of others

Adaptability

• Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.
• Remains flexible when overcoming unplanned obstacles

Functional Expertise

• Stays up to date in areas of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives

• Develops credibility with teammates through in-depth knowledge of issues, problems and potential solutions
• Stays up to date with new and evolving trends
• Makes sound decisions based upon knowledge and expertise

YOUR EXPERIENCE AND SKILLS

• 8+ years’ experience in the medical device, healthcare or similar regulated industry
• Previous experience in a supervisory, manager role or the ability to demonstrate mentoring/coaching of team members in areas of quality
• Bachelors in STEM or a similar related degree
• Experience in leading internal audits and/or supplier audits
• Experience in facilitating external audits with certifying organisations and/or regulators.

• Subject Matter Expertise of regulations and core processes relating to Quality Systems (for example, CAPA, Nonconforming product/process, Supplier Management, Supply Chain Operations, Regulatory Approvals, Auditing, Post Market, Complaints, Field actions, Customer Feedback / Satisfaction)

• High level of communication skills both verbal and written and ability to interpret regulations and quality procedures.
• Experience leading projects, continuous improvement initiatives, Value Improvements (VIP) using Project Management and/or Lean/6-Sigma principles.
• Experience in leading a business through nonconforming events and implementation of corrective and preventive actions to mitigate and address risk.
• Well-developed people skills and ability to actively engage with stakeholders.
• Strong problem solving, organisational and execution skills.
• High attention to detail and a collaborative approach.

WHY CHOOSE US?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program
• Free on-site parking

Simon Grant
Aislinn Roche

ABOUT THE ROLE

This role will be responsible for overseeing New South Wales – Sydney South with potential for travel as required to Regional NSW and reports directly into the Sales Manager, Electrophysiology.

Utilising your technical knowledge of:

• The field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:
  • Clinical support including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
  • Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias
  • Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
• Travelling as required to meet customer demand for the services described above.
• Attending cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes / techniques associated with Boston Scientific electrophysiology products including:
  • Providing clinical support for: FARAPULSE™, POLARx™, RHYTHMIA™, LAB SYSTEM PRO™, MAESTRO 4000™, METRIQ™, plus support for the full range of Boston Scientific EP Catheters
• Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and all stakeholders to ensure that products are trained and utilised in accordance with the Directions for Use.
• Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Develop and execute on territory plans to deliver on annual revenue commitments and build a sustainable long-term business.
• Build strong relationships with existing customers, plan and develop the market for our existing and new products in line with divisional goals and objectives.
• Successfully complete the internal Electrophysiology training program, apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
• A single NSW territory, however you will work with the other NSW Territory Manager and broader Electrophysiology team to identify sales, training and engagement opportunities for new and existing customers.
• Have sound business knowledge of territory, identifying competitor activities, participate and manage appropriate tender agreements and customer policies and practices. Completing market analysis and regular reporting as required.
• Completion of relevant administration including reporting, stock validations and management as well as database management.
• Established contact person for hospital management, purchasing department and hospital staff as it relates to BSC's Electrophysiology business.
• Become expert in Salesforce CRM software & e-Detailing platforms
• Attending meetings, conferences and exhibitions as required, to promote our products and services.
• To be available to support the broader ANZ EP business on an as-needs basis.

A thorough understanding of Cardiac Electrophysiology; Biophysics of radiofrequency and cryoablation; a thorough understanding of Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity; successfully completes all relevant training; develop in depth knowledge of electrophysiology procedure, products and treatment applications; proactively keeps up to date with technical knowledge in electrophysiology.

Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.

SKILLS AND QUALIFICATIONS

• Previous demonstrated experience in identifying and executing commercial/sales success
• Previous clinical case experience within electrophysiology / rhythm management essential
• Strong technical and clinical skills
• Proven experience in strategic territory mapping, planning and execution
• Proven experience in building and maintaining customer relationships.
• Proven ability to absorb complex technical information and apply this knowledge in the field.
• A team player with a passion for electrophysiology
• Excellent written & verbal communication.
• Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
• Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping and cryoablation. Troubleshooting skills and experience is highly regarded
• Desired qualifications IBHRE EP, IBHRE Pacing