דרושים Localisation Quality Manager- Marketplace ב-Booking ב-Netherlands, Amsterdam

As a Technical Account Manager in the Metasearch Commercial team, you will be responsible for the technical management, integration, and optimization of our partnerships with leading metasearch platforms such as Google, Tripadvisor, and Trivago.

1. Pricing Product Management

• Own the management of Booking.com’s pricing products on metasearch platforms.

• Lead the technical setup, launch, and rollout of pricing solutions across metasearch partners.

• Collaborate with internal Pricing teams to define and evolve our pricing strategy.

• Monitor, measure, and optimize the performance of pricing products to ensure advertising success.

• Influence product roadmap by providing feedback from partners and performance data

2. API Technical Support & Integrations

• Act as the primary contact for Feed & API-related partner queries.

• Manage, troubleshoot, and optimize API integrations that deliver rates and availability to metasearch sites.

• Serve as the bridge between metasearch partners, the metasearch Commercial team, and Booking.com’s technical teams.

3. Metasearch User Journey Management

• Ensure seamless user journeys from metasearch to Booking.com, minimizing drop-off and maximizing conversion.

• Ensure price and landing page accuracy for users arriving from metasearch platforms.

• Collaborate with experimentation teams to test new flows and features, improving customer experience and ROI.

The ideal candidate is:

• Detail-oriented & structured: Able to manage multiple concurrent API integrations and product rollouts with precision. Demonstrates strong attention to detail, structured thinking, and a disciplined approach to project management and prioritization.

• Commercially savvy & results-driven: Deep understanding of performance marketing KPIs (CTR, ROI, CPC) and the broader digital marketing ecosystem. Capable of linking technical initiatives directly to business outcomes, identifying opportunities to improve efficiency, and proactively mitigating risks that could impact performance.

• Stakeholder manager & communicator: Proven track record of managing complex relationships with global stakeholders across tech, product, and commercial teams. Skilled in expectation management and negotiation, especially during escalations. Able to influence and flex communication style depending on the audience, simplifying complex technical concepts for non-technical stakeholders.

• Technically proficient: Hands-on experience with APIs, data feeds, and troubleshooting integrations. Familiar with monitoring tools and basic SQL for issue diagnosis and performance analysis. Comfortable collaborating closely with developers and engineering teams to resolve issues quickly.

• Strategic & proactive: Not only reactive in solving issues but forward-looking in identifying risks, anticipating partner needs, and shaping product and process improvements that enhance both partner satisfaction and business results.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

You’ll work closely with colleagues across data, commercial, and finance—bringing together technical insight and commercial thinking in a fast-paced, collaborative environment. It’s an opportunity to apply your insurance background in a new context, with real influence and meaningful outcomes.

Role Description:

We're looking for an experienced Insurance Actuarial Risk Manager who will lead the design and oversight of risk costing, monitoring, stress testing, and risk transfer for all protection products globally. To act as the accountable owner for core loss-ratio KPIs and the interface with senior stakeholders, brokers, and governance forums

Key Job Responsibilities and Duties:

Risk Costing & Modelling

• Lead development of risk costing methods for protection products (e.g. CFAR, Property Damage, etc)

• Own assumptions, costing logic, and governance for limits and adjustments

• Validate ML (machine learning) outputs with interpretable frequency × severity frameworks

• Supervise associate model validation and documentation

Monitoring & Stress Testing

• Define and oversee monitoring suite (loss triangles, CAT exposure dashboards)

• Own stress test design and escalation thresholds

• Lead reporting to risk governance forums

• Present findings with recommendations

Reinsurance & Capital Strategy

• Design retention strategy, advises on stop-loss/captive needs

• Lead engagement with brokers, reinsurers, and finance

• Write risk transfer committee papers and capital implications justifications

Governance & Process

• Drive model governance, assumptions documentation, version control

• Lead internal audit prep and methodology reviews

• Co-chair exposure/financial risk governance meetings

Stakeholder Engagement

• Partner with Commercial, Finance, and Data Science to align on cost and exposure

• Represent risk in cross-functional forums and leadership updates

• Translate technical findings into actionable product guidance

Leadership & Development

• Designs and leads a small, high-impact risk function focused on protection products

• Manage, mentor, and develop junior team members, setting clear goals and delivering structured feedback

• Shape team operating model, ways of working, and hiring profiles to support growth and scalability

• Champion a proactive, scalable risk culture across cross-functional stakeholders

Qualifications & Skills:

Technical Skills

• Strong command of GLMs, credibility theory, and scenario modelling

• Comfortable interrogating black-box ML outputs and combining with actuarial logic

• Solid SQL and Excel skills; experience translating models into frameworks

Risk Transfer Exposure

• Experience in reinsurance or captive structuring

• Able to lead broker/partner negotiations and evaluate cost-benefit trade-offs

Process & Governance

• Passion for documentation, transparency and auditability

• Owns model version control, governance process, and risk audit readiness

Cross-Market Exposure

• Experience operating across jurisdictions and adapting to different market practices

• Confident navigating multi-stakeholder settings

Communication & Influence

• Able to explain technical assumptions and outcomes to executive and non-technical stakeholders

• Proven track record working cross-functionally in commercial settings

Ownership & Impact

• Operates independently, sets strategic direction, accountable for outcomes

• Confident in building and defending business cases

Mindset & Behaviours

• Self-starter, entrepreneurial and proactive

• Risk minded with strong business judgement and commercial understanding

• Thrives in fast-paced, ambiguous environments

Education & Knowledge

• Bachelor's degree

• Fully qualified actuary (FIA, ASA/ACAS, or equivalent)

• CFA/FRM with strong quantitative focus also considered

• 10-15+ years in insurance pricing, reserving or portfolio analytics

• Exposure to travel, P&C, warranty or affinity lines

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam

• 29 days’ paid holiday plus bank holidays

• On-site meals, coffee, and snacks, including healthy and vegan options

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Great discounts on accommodation, car rentals and other group benefits

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

The Booking Holdings’ Global Internal Audit function reports directly to the chair of the Audit Committee. The main goal of the team is to provide independent insights, advice and assurance on business risks and controls to senior management, and to drive change with regards to Governance, Risk Management and Internal Controls. The following key companies are part of Booking Holdings:

• Booking.com - the world’s leading brand for booking online accommodation reservations, based on room nights booked.

• KAYAK - a leading online meta-search service allowing consumers to easily search and compare travel itineraries and prices, including airline tickets, accommodation and rental car reservation information, from hundreds of travel websites at once.

• Priceline - a leading hotel, rental car, airline ticket and vacation package online reservation service in North America.

• Agoda - a leading online accommodation reservation service catering primarily to consumers in the Asia-Pacific region.

• OpenTable - a leading online provider of restaurant reservation and information services to consumers and restaurant reservation management and customer acquisition services to restaurants.

Therole is part of

Responsibilities:

• Lead the delivery and ensure quality of internal audits and reviews through the entire process - prepare, scope, plan, manage and execute - at Booking.com and other Booking Holdings companies.

• Manage relationships and drive alignment with key stakeholders including senior management, Risk & Compliance and external advisors.

• Preparing formal written reports and presentations for senior management and the Audit Committee.

• Contribute to the annual audit plan and the Global Internal Audit Strategy and operating procedures.

• Directly manage a team of audit professionals, incl.recruitment, coaching and performance management.

• Identify and champion opportunities for data analytics, automation and AI usage to enhance audit results and drive execution efficiency.

• Act as an ambassador for the Global Internal Audit (GIA) function and key contact person for business areas.

• Add value by identifying and driving opportunities to improve and drive positive change in governance, risk management and internal controls.

• Deliver continuous improvement of audit methodology and practices through the adherence of documented procedures and standards ensuring consistency of working practice and quality of audit team.

• Maximum of 20% travel requirement globally based on the audit plan and engagement requirements.

• Career paths for this role include growth into leadership roles within Internal Audit, or attractive lateral opportunities across the company in areas such as Technology, Risk Management, Data and AI, etc.

• Professional development opportunities offered through certifications, memberships in industry organisations (ISACA, IIA, ISC2), attendance at relevant conferences, and other continuing education.

Experience and Qualifications:

• Excellent knowledge of auditing IT systems and controls, including Cloud, in large scale, fast-moving environments

• 10+ years of relevant experience working in a Big 4 and / or Internal Audit function at a listed company, preferably technology or e-commerce.

• A minimum of Bachelor’s (post-secondary degree) preferably in Technology or Computer Science.

• CISA/CIA/CISSP/CRISC or equivalent designation highly desirable.

• Good understanding of IT Control and Security Frameworks, such as COBIT; ISO 27001 and NIST CSF / SP 800-53.

• Experience on data privacy/data protection as well as GDPR requirements and how to audit them is a plus.

• Thorough understanding of the standards of the Institute of Internal Auditors (IIA) and ability to fully comply with these standards.

• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.

• Excellent audit report writing and oral communication skills (proficiency in English).

• Experience with data analytics and audit automation is a plus.

Skills, Knowledge and Abilities:

• Culture fit - The company is energetic, fast-paced and always evolving. This person brings the same energy and enthusiasm to work and has a hands-on, let's get the job done attitude.

• Self-starter – Manage the activities and come up with new ideas with minimum guidance. Able to work independently and own the end to end audit process.

• Commercial Awareness - Eagerness to understand the business.

• Results Oriented – Meets deadlines on assignments, juggles multiple projects.

• Data driven – Is able to make decisions and identify risks through the analysis of data.

• Stakeholder Management – Is able to work with all levels of individuals up to and including executive management.

• Building relationships - Able to establish a relationship of trust and collaboration with colleagues while presenting a sense of shared mission.

• Able to think strategically, but also able to deliver/execute.

• Able to motivate, develop and effectively manage a team.

• Hands on, result oriented team player with strong analytical skills.

• Ethical, fair and objective, showing the highest level of professionalism and confidentiality.

Our contribution to the bigger picture

We’re here to provide assurance through objective analysis, insights and advice on the key risks that you and the company face. Being at the forefront of an industry and constantly reinventing yourself requires taking a certain amount of risk. We’re here to make sure you can move at full speed, being reassured that safety nets are in place.

Partner for success

We are not only here to identify risks and to point out what could go wrong. We invest in our understanding of the business and in our relationship with you. We partner with you to help you and the company become more successful. To achieve our goals, we require full transparency. In return, we offer exactly the same. That means that when working with us, you will know what to expect during every step of the way. Also, we’re objective by design. So, no agendas to push other than achieving the company’s longer term goals in a sustainable manner.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Leadership:

• Think strategically and identify areas where data science can make a significant impact on the supporting department (scope)

• Build a strong team within your area, by coaching and developing Team Leaders and Individual Contributors;

• Be able to prioritize work depending on business needs and keeping stakeholders aligned at all times

• Translate data science insights vision and strategy into execution keeping in mind the needs and specificities of the team and the scope

Commercial Awareness:

• Play an instrumental role in evolving and designing new applications of data science to business problems

• Take ownership and understand goals and objectives of supporting business partners, translating them into DSI requirements/framework

Craft:

• Bring vision and strategy to improve efficiency in the way data science teams work

• Drive implementation and deployment of complex projects within the scope. Work closely with the other managers to ensure teams are always working towards what's most important for the customers and to help the department achieve its goals.

• Work closely with team members to ensure data quality, provide technical and tactical support, remove roadblocks and provide active support

• Have expertise in data visualization and storytelling, be capable of driving actions from stakeholders

• Data management (engineering, flows...) Responsible for technical implementation and maintenance of data processing services and storage systems in line with the Data Governance Framework; Responsible for data management related Data Governance processes as defined in the Data Governance Framework (E.g. monitoring of data quality, management of data lineage, and maintenance of logical data model).

Communication:

• Capable of articulating complex concepts in simple terms to senior stakeholders

• Advocate of data science with their main stakeholder(s)

• Work closely with other internal entities to ensure their teams are always working towards what's most important for customers and to achieve high business impact

• Ensure clear and effective communication to their stakeholders: proactively keeps all stakeholders informed of what's happening, upcoming changes, projects, issues, etc.

Communication Stakeholder

• Team members

• Business Area stakeholders

• Manager Analytics / Manager DSI

• Sr/Principal Data Scientists

• Track/Business Area product or tech

Qualifications & Skills:

• Master degree, PhD or equivalent experience in a quantitative field (e.g., Statistics, Mathematics, Econometrics, Computer Science, Physics, Engineering, Bioinformatics, or similar)

• 6+ years of equivalent experience (with Master Degree) or 3+ years (with PhD)

• 1+ year management or equivalent experience (desired)

• Expert in solving real problems using data mining techniques and with statistical rigor

• Ability to coach and mentor team members on the best tools and techniques to tackle their challenges, or guide them to experts in the area

• Ability to build a strong team within their area, designing and iterating team processes, and maintaining a healthy, collaborative and open culture

• Expert in stakeholder management (senior stakeholders)

• Expert technical skills regarding data analysis, statistics, machine learning and programming. Strong working knowledge of Hadoop, Spark, SQL, Python and/or R.

• Strong experimentation skills including:

  • Experimental designs

  • Casual inference

  • Randomization techniques

• Excellent communication skills

• Expert in translating business problems into data problems

• Expert data visualization skills

• Expert in storytelling with data

• Expert in statistics and experimentation

• Strong knowledge of data management (engineering, data pipelines, workflows)

• Expert knowledge of the possibilities and limitations of different types of data analysis and/or data science modelling

Benefits & Perks:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Application and CV Review

• Recruitment Phone Screen

• Business Interview 1

• Business Interview 2

• FIT Interview

• Hiring Decision

Let’s go places together:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview

Business Operations at Booking.com is the glue to help it function in the most efficient way possible and with the customer focus at its core. It helps teams to connect the dots and effectively navigate the internal Booking.com organization, the work that is being done, and how it aligns with outcomes towards our Mission, Vision, and Strategy.

• This would be c.75% of the role, both as an individual contributor and working with 1 direct report and several peers to lead and execute Trips BU Business Operations

The Senior Program Manager element of the role is responsible for the governance and active program and / or portfolio management of highly complex programs linked to our company and department strategy & objectives.In this role, the Senior Program Manager will be exposed to very Senior Stakeholders (eg. Leadership team) and working closely with their teams. The Senior Program Manager will also actively contribute to establish and maintain the PM craft within

• This would be c.25% of the role, line-managing, deploying and overseeing a team of 3 program and (sr) project managers operating on different projects across the BU

Key Job Responsibilities and Duties

Business Operations:

• Design, implement and/or execute thoughtful, yet simple, processes to increase efficiency and productivity. Drive the optimization of business operations by driving adoption of standardized and possibly more automated processes across the department to increase efficiency and effectiveness while also simplifying where possible
• Support setting the vision, objectives, budget and planning of execution for the department. Effectively lead the adoption of Corporate planning and governance processes through all the different phases, including driving and facilitate cross departments handshakes and dependencies planning process
• Define, execute and manage the rhythm of the business working closely with the Department Leadership Team, ensuring an effective adoption of Corporate cadence ((eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc) and an efficient governance of the Department. Ideate and implement a cross departmental engagement model to effectively run shared objectives where it is relevant
• Actively manage the Department internal governance (such as OKRs, QPRs, etc) providing insights and recommendations to the Department LT for future evolution of the Trips operating model. Initiates and leads projects aligned to (improve) scorecard KPIs.
• Lead the cross-functional collaboration efforts among various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency for the governance with the other departments contributing to Trips priorities and objectives.
• Line manage 1 business ops associate - appropriately supporting, challenging and directing them
• Work closely with our 5 Strategy & Operations managers, pulling together the 5 Trips verticals into a coherent operating model. These team members are responsible for busops in the sub-departments of Trips, so effectively have a ‘dotted line’ relationship to this role, who is responsible for departmental-wide business ops.

Program Management:

• Lead (a portfolio of) highly complex strategic or critical programs (e.g. complex change / transformational /M&A initiatives within the function and organisation).
• Lead by example on Project & Program management craft best practices and behaviours. Provide thought leadership, advice & support on Program Management including setting high quality standards both within the department as well as influence outside.
• Lead a team of (senior) project / program managers in a successful way.
• Lead (change) transformations, integrations or mergers & acquisitions from a program management perspective
• Leads the budget and planning cycle - including prioritization exercise - in collaboration with functional leaders within and outside department

Role Qualifications and Requirements

• Independently use quantitative and qualitative data to drive decision making and lead by example
• Be a role model of "Winning together" value. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence VP level and productively interact with SVP level
• Ability to break up highly complex problems into actionable and easy to understand solutions
• Able to function well within ambiguity and in a constantly changing environment
• Ability to think strategically and connect dots where others have a limited view; able to identify challenges and opportunities and drive solutions/actions recommendations and follow up.

Business Ops:

• Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Change management experience (including methodologies and best practices)
• Exemplary role in effective communication, including “embracing change/ growth” mindset. Encourages people to become change agents & embrace change. Explicitly communicates: why change, what will change, how, when, where and whom it impacts (with possible outcomes and costs). Adjusts communication style to the audience to help them understand and accept the change
• Highly organized and structured and make sure all processes run smoothly and in a reliable manner. Able to envision and design effective tools and resources to drive process optimization
• Be able to design and implement processes which aims to improve our internal partners needs and expectations

Program Management:

• 8-12 years of related experience in project management in a complex environment. PMP or similar certification preferred.
• 8+ years of proven record in having led and managed all facets of complex programs in large multinational/matrix organisations, using a range of different methodologies and techniques.
• Prior history of managing Program / Project Managers

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam

• 29 days’ paid holiday plus bank holidays

• On-site meals, coffee, and snacks, including healthy and vegan options, daily

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Great discounts on accommodation, car rentals and other group benefits

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview

Business Operations at Booking.com is the glue to help it function in the most efficient way possible and with the customer focus at its core. It helps teams to connect the dots and effectively navigate the internal Booking.com organization, the work that is being done, and how it aligns with outcomes towards our Mission, Vision, and Strategy.

• This would be c.75% of the role, both as an individual contributor and working with 1 direct report and several peers to lead and execute Trips BU Business Operations

The Senior Program Manager element of the role is responsible for the governance and active program and / or portfolio management of highly complex programs linked to our company and department strategy & objectives.In this role, the Senior Program Manager will be exposed to very Senior Stakeholders (eg. Leadership team) and working closely with their teams. The Senior Program Manager will also actively contribute to establish and maintain the PM craft within

• This would be c.25% of the role, line-managing, deploying and overseeing a team of 3 program and (sr) project managers operating on different projects across the BU

Key Job Responsibilities and Duties

Business Operations:

• Design, implement and/or execute thoughtful, yet simple, processes to increase efficiency and productivity. Drive the optimization of business operations by driving adoption of standardized and possibly more automated processes across the department to increase efficiency and effectiveness while also simplifying where possible
• Support setting the vision, objectives, budget and planning of execution for the department. Effectively lead the adoption of Corporate planning and governance processes through all the different phases, including driving and facilitate cross departments handshakes and dependencies planning process
• Define, execute and manage the rhythm of the business working closely with the Department Leadership Team, ensuring an effective adoption of Corporate cadence ((eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc) and an efficient governance of the Department. Ideate and implement a cross departmental engagement model to effectively run shared objectives where it is relevant
• Actively manage the Department internal governance (such as OKRs, QPRs, etc) providing insights and recommendations to the Department LT for future evolution of the Trips operating model. Initiates and leads projects aligned to (improve) scorecard KPIs.
• Lead the cross-functional collaboration efforts among various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency for the governance with the other departments contributing to Trips priorities and objectives.
• Line manage 1 business ops associate - appropriately supporting, challenging and directing them
• Work closely with our 5 Strategy & Operations managers, pulling together the 5 Trips verticals into a coherent operating model. These team members are responsible for busops in the sub-departments of Trips, so effectively have a ‘dotted line’ relationship to this role, who is responsible for departmental-wide business ops.

Program Management:

• Lead (a portfolio of) highly complex strategic or critical programs (e.g. complex change / transformational /M&A initiatives within the function and organisation).
• Lead by example on Project & Program management craft best practices and behaviours. Provide thought leadership, advice & support on Program Management including setting high quality standards both within the department as well as influence outside.
• Lead a team of (senior) project / program managers in a successful way.
• Lead (change) transformations, integrations or mergers & acquisitions from a program management perspective
• Leads the budget and planning cycle - including prioritization exercise - in collaboration with functional leaders within and outside department

Role Qualifications and Requirements

• Independently use quantitative and qualitative data to drive decision making and lead by example
• Be a role model of "Winning together" value. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence VP level and productively interact with SVP level
• Ability to break up highly complex problems into actionable and easy to understand solutions
• Able to function well within ambiguity and in a constantly changing environment
• Ability to think strategically and connect dots where others have a limited view; able to identify challenges and opportunities and drive solutions/actions recommendations and follow up.

Business Ops:

• Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Change management experience (including methodologies and best practices)
• Exemplary role in effective communication, including “embracing change/ growth” mindset. Encourages people to become change agents & embrace change. Explicitly communicates: why change, what will change, how, when, where and whom it impacts (with possible outcomes and costs). Adjusts communication style to the audience to help them understand and accept the change
• Highly organized and structured and make sure all processes run smoothly and in a reliable manner. Able to envision and design effective tools and resources to drive process optimization
• Be able to design and implement processes which aims to improve our internal partners needs and expectations

Program Management:

• 8-12 years of related experience in project management in a complex environment. PMP or similar certification preferred.
• 8+ years of proven record in having led and managed all facets of complex programs in large multinational/matrix organisations, using a range of different methodologies and techniques.
• Prior history of managing Program / Project Managers

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam

• 29 days’ paid holiday plus bank holidays

• On-site meals, coffee, and snacks, including healthy and vegan options, daily

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Great discounts on accommodation, car rentals and other group benefits

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Act as the voice of the partner throughout the O2C lifecycle, driving timely, transparent, and value-adding communication.

• Design and implement strategies to improve partner interactions and proactively resolve issues using effective tools and systems.

• Align messaging and service levels across customer success, commercial, and support teams to ensure a unified partner experience.

• Lead the end-to-end O2C process, continuously improving contract execution, billing, invoicing, collections, dispute management, and cash application.

• Identify and eliminate process bottlenecks, increase automation, and maintain compliance with policies and controls.

• Own and update process documentation, training materials, and best practices to support operational excellence.

• Collaborate cross-functionally with Commercial, FinTech/Product, Finance, and Partner teams to drive priorities, enhance systems, and advocate for partner-centric improvements.

Qualifications & Skills:

• Background in finance and customer journeys.

• A good people motivator with management experience.

• Ability to proactively drive the assigned projects and reach the preset objectives.

• Proven success in driving operational improvements and managing complex stakeholder environments.

• Strong understanding of SAP, O2C processes, and partner success metrics.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels.

• Can think unconstrained and in complex processes. Can redesign current state.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.