דרושים Business Solution Architect Ii ב-Booking ב-Netherlands, Amsterdam

As a Senior Business Operations Associate - Portfolio you will help to implement (lean) portfolio management processes, structure and tools to ensure goal achievement and to help the FinTech department to run more smoothly. As part of the FinTech BusOps Portfolio Management team, you will foster collaboration across the whole organization. You will partner with different teams to ensure the right tracking of the key initiative deliverables and Objectives and Key Results (OKRs) within the departments. Also you will support the adoption of company wide processes within FinTech (e.g. Quarterly Planning, Quarterly Business Reviews, Annual Planning). You will provide standardized quality-assured information that enables data-driven decisions to be taken regarding the portfolio of initiatives.

You must be able to thrive and succeed in a highly dynamic entrepreneurial environment. This means working with high-level programs and initiatives, but to also roll up your sleeves, dig in and help lead change on a day-to-day basis. This role may also get involved in end-to-end activities of a project or change management initiatives. The position requires a hands-on professional with a high level of energy and flexibility to get things done and thrive in a fast-paced product development environment.

Your responsibilities:

Portfolio Planning and Demand Management

• Support the annual- and quarterly planning cycles of the department in line with the defined planning process - as well as suggest and support the implementation of improvements

• Support the utilization of Jira, Confluence and other related plugins for the planning and tracking the portfolio of initiatives

• Support the preparation as well as follow up from the Portfolio Sync meeting where new demand is discussed and tradeoff decisions are made

• Support in maintaining a consolidated and up-to-date initiative portfolio and roadmap for the department in Jira and other related plugins

• Support the adoption and utilization of the defined Governance model and its respective artifacts

Portfolio Performance Reporting

• Provide insights (dashboards/reports) around the portfolio, focused on optimizing the flow of value within the portfolio of the department

• Research and build insights for the information needs of various stakeholders - e.g. portfolio status reports

• Independently use quantitative and qualitative data to support portfolio decision-making as well as tell a clear story with the data/insights

Stakeholder Management

• Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.

• Ability to influence up to Senior Management level and productively interact with Director level

• Support all relevant stakeholders with extracting the most value out of the portfolio processes, tools and ways of working

• Build and maintain connections with diverse teams across the organization

(Lean) Portfolio Management Capability Development

• Support the introduction of changes, new portfolio processes as well as continuous improvements of the (lean) portfolio management capability

• Positively and proactively contributes towards the overall Business Operations craft, including being available to coach others, share best practices or participate in events or projects

Requirements and experience:

• Experienced professional with 5+ years in similar positions (within a Consulting, Chief of Staff/Executive Assistant, Agile/Hybrid Project Management roles) preferably within fast-paced technology organizations

• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences

• Service excellence and customer driven mindset

• Excellent problem solving, interpersonal skills

• Effective presentations delivery

• Strong knowledge in Jira and Confluence, as well as related plugins - e.g. OBoard, Structure

• Fluent in persuasion and always strive to achieve and surpass set objectives

• Practice of working with different stakeholders such as product, tech, operations and others simultaneously and being able to pivot to their needs

• Experience in an online/ecommerce, payments processing, and/or financial systems is preferred

• Experience in working in (lean) portfolio management is a plus - e.g. supporting demands through their selection, prioritization and planning; portfolio roadmapping; creation of portfolio dashboards and reporting based on portfolio metrics; ability to interpret portfolio performance data

• Lean Portfolio Management certifications is a plus

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

Strategic Business Partnership

• Collaborate directly with the SVP to align and prioritise activities with overarching business objectives

• Cultivate and maintain strong relationships with internal and external stakeholders to advance business initiatives

• Act as a trusted advisor to the department Leadership Team Member (SVP), providing insights on individual and team dynamics

• Ensure clear alignment on business priorities, interdependencies, and needs between the SVP and the broader business

• In partnership with Business Operations, HR Business Partners, FP&A, Internal Communications, and other relevant stakeholders, establish and refine the department's operational cadence (i.e. annual planning, people cycles) to ensure accountability, ownership, and timely delivery of priorities

• Facilitate seamless communication between Global Communications and the department to identify and leverage short-term and long-term communication opportunities, ensuring this collaborative approach is embedded throughout the department

Executive Support & Operations

• Take full ownership of the SVP's calendar and inbox, proactively managing communications and preparing/sending emails on their behalf to both internal and external stakeholders

• Coordinate and actively facilitate SVP’s LT Meetings, including note-taking and follow-ups. Possess the ability to challenge and influence top management as needed

• Provide end-to-end planning and support for meetings and events, including but not limited to offsites, all-hands, Q&As, and working sessions

• Assume full responsibility for all delegated tasks on behalf of the SVP (i.e. Workday, Concur)

• Manage all aspects of leader onboarding and offboarding processes

• Oversee the comprehensive planning of business trips and travel needs for the SVP, including logistics, visas, itinerary coordination with multiple stakeholders, and the compilation/development of preparation materials for meetings and presentations

• Ensure that Leadership adhere to company policies and effectively manage the allocated budget

• Facilitate a process for obtaining signatures for the SVP

Team Leadership & Craft Development

• Team Management: Fully accountable for managing, coaching, and developing the team of A/EBPs. This includes executing and delivering on business performance management cycles, ensuring alignment with peers for fair processes, and adhering to compensation management guidelines

• Hiring & Staffing: Fully accountable for hiring and staffing, continuously advocating for the craft of A/EBPs

• Craft Community Strategy: Provide input to the strategy, roadmap, priorities, and objectives for the A/EBP craft within the relevant department

• Continuous Craft Development: Actively drive and support the continuous development of the E/EBP craft to ensure it remains fit for purpose. Identify gaps, and collaborate with other stakeholders to create solutions

Communication/Stakeholders

• SVPs, VPs, Senior Directors and Sr Directors

• Internal comms managers

• Peers

• Legal

• HR Business Partners / Recruitment

• PMO / Strategy / Business Operations

• FP&A / Business Controller

Qualifications & Skills:

• 5-8 years relevant experience e.g. administration/ operational/ business support/executive assistant to VP/SVP, preferably in large/multinational organisation

• Having experience with managing matrixed teams is an advantage

• Creative and 'out of the box' thinking in order to proactively drive business

• People oriented; strong relationship and stakeholder management skills, and able to engage with people across all levels, and from diverse backgrounds

• Be curious: You seek to understand others before you act. You take the time to check both the “what” and “why” in ambiguous situations to allow you to navigate complexity in an open-minded way

• Commercially aware and results-driven with an independent and proactive attitude

• Highly organised with excellent planning skills. You take ownership and proactively solve problems, often before it reaches your SVP

• Exhibit a strong attention to detail, ability to adapt to daily schedules and routines, and focus on efficiency without sacrificing quality

• Excellent communication. Fluent in English, verbal and written (additional language(s) an advantage but not required)

• Comfortable with ambiguity and able to prioritise and make decisions without having all the information

• Strong ethics and can handle confidential matters with discretion. You cultivate and promote the Booking.com values and culture within the department

• Be an active member of the Leadership Support community, both across departments and within your own department

• Available to offer support outside of normal business hours, or travel internationally, as required

• Excellent with Google suite, including Google Calendar, Google Sheets/Slides (or similar)

• Passionate about AI and automation - keen to simplify and enable

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

You will play a key role to discover causal relationships in a wide variety of travel products and customers, challenge hidden assumptions and validate the robustness of conclusions to enable confident decisions at scale with real business actions.

Key Job Responsibilities and Duties:

• Responsible for fully owning the design and delivery of causal solutions based on business requirements, from idea-generation, validation, implementation to stakeholder communication. Deliver customer value with the right solutions.

• Keep a sharp eye on both the strengths and limitations of applied methodologies in real use cases. Proactively explore and research advanced statistical and causal techniques suitable for the business applications, and guide junior members as a force multiplier.

• Identify and manage stakeholders independently. Autonomously translate business challenges into proper data stories and solutions. Capable of communicating complex solutions to business stakeholders and craft peers beyond the team’s scope with in-time updates, clear visualization, accessible documentation and effective verbal language.

• Responsible for interpreting quantitative experiments and causal models to objectively guide key business decisions. Grow technical competency and spot opportunities to adopt more efficient approaches. Break down complex problems into tangible milestones to drive continuous improvements and actionable outcomes on product or strategy.

• Identify trends and behaviors from data to uncover hidden causal insights across business domains. Unlock the value of causal inference by bringing together end-to-end solutions. Learn to incorporate scalability, reproducibility and long-term orientation in the work. Embed causal techniques into the bigger picture for business takeaways and recommendations.

Qualifications & Skills:

• Experience working with dynamic project setup, multiple teams and stakeholders to align expectations and collaboration. Turning open-ended questions into clear milestones and agreed deliverables.

• Passionate in driving innovation for real applications with curious, humble and can-do attitudes.

• Proven ability to unpack real world causal questions, design modeling or experimentation solutions, and provide clear and actionable business recommendations with real influence.

• Experience to research and compare new methods and validate feasibility with real data. Clearly explain the reasoning behind technical choices, and open to peer review and discussions.

• Able to zoom in and out in problem solving. Willing to dig deep for exploration, and summarize reusable learnings and methodologies for scalable exploitation.

• Excellent communication skills for diverse audiences. Able to discuss complex technical problems in an accessible, business-friendly manner at all phases of the project.

• Proficient in handling large amounts of data and using causal model packages with Python, Snowpark, or R. Familiar with using causal packages. Produce well structured, readable and reproducible high quality code.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

An individual contributor role assigned to support a Business Information Security Officer (BISO) who is assigned to one or more Business Units (BU). The role is an embedded Security, Safety, & Fraud (SS&F) analyst responsible for supporting the BISO in driving the SS&F strategy within each BU; partnering with SS&F to support delivery of products/tools/services that are fit for purpose. Within the BU, the BSA works primarily with the Tech and Product teams with the aim to improve the security, safety, and fraud risk posture of the BU. The role supports BU’s adoption of the SS&F capabilities and standards and the continuous improvement of the latter based on BU feedback and requirements. By identifying BU gaps and risks related to SS&F, the BSA supports the BISO in enabling the business to achieve their goals while addressing their most relevant risks.

Role Description:

Key Job Responsibilities and Duties:

Responsible for:

• • Assessing, identifying, reporting, and monitoring the SS&F risks within the BU by supporting the BISO in periodic and relevant insights to BU leadership that drive risk based decisions and prioritization of actions

  • Champions and promotes SS&F awareness in the BU

  • Support in building productive relationships with business stakeholders

  • Representing the BISO at meetings and act on behalf of as requested

Consulted for:

• • Support the BISO in delivering operational and tactical security improvements in line with the overarching security strategy while supporting the Business Information Security Officer (BISO)

  • Understanding and keeping up to date with BU specific SS&F related security regulations

  • BU and SS&F collaboration support

  • Feedback and BU requirements towards the SS&F capabilities and services for continuous improvement

  • Support and analysis of SS&F risk acceptances

  • Support and analysis of SS&F risk remediation and mitigation activities

  • Support and analysis during SS&F incidents management

Experience & Skills:

• 3 to 5 years of experience in one or more of Cyber Security, Safety, and Fraud topics

• Understanding of technology processes and practices (e.g., change management, Secure Software Development Lifecycle, Identity and Access Management, IR, Incident Management, Data Governance)

• Experience in IT Risk Management

• Excellent English communication skills

• Experience in stakeholder management and ability to effectively engage and influence individual technical staff

• Creative problem-solver able to communicate concepts to a limited audience and create clarity

• Additional cybersecurity qualifications such as CISM, CISSP, CISA, CRISC, AIGP, or similar are an advantage

• Organized, with attention to detail and execution skills

• Experience in the analysis and assessment of security programs

• Good understanding of security best practices and standards such as NIST Cybersecurity Framework, ISO27001, and PCI DSS

• Experience participating in security, safety, and fraud incident response activities

Other personal characteristics:

• Open minded, respectful, high emotional intelligence, and collaborative work style

• Comfortable with ambiguity, creating clarity

• Achieving data driven, collaborative solutions

• Good communication, consulting, and influencing skills

• Integrity and independent thinking

• Thrives in fast-paced, demanding environments

• Learning demeanor, transparent behaviour

• Good problem solver able to roll up sleeves to get things done

• Committed to building a diverse, inclusive work environment

• Good time management and organizational skills to manage multiple tasks and changing priorities

Education:

• Bachelor’s degree in computer science or related field or equivalent experience

Benefits & Perks: Global Impact, Personal Relevance:

• Possibility to live and work in Amsterdam, named as the best city in the World for living a happy and healthy life

• International and diverse company culture;

• Possibility to innovate through multiple company programs (e.g. Hackathon, twice a year)

• Opportunity to work in an Agile, startup-like development environment

• Excellent support for personal development through online platforms

• Mentorship programs to accelerate skills growth

• Contribute to the company tech transformational journey toward a more modern tech stack

• Inclusive leadership, valuing the opinion of everyone independently of their career level

• Great compensation package

• Multiple perks that will make your life easier (e.g. discounts to local shops, discounted gym membership, etc.)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

As a Senior Data Engineer, you’ll collaborate with top-notch engineers and data scientists to elevate our platform to the next level and deliver exceptional user experiences. Your primary focus will be on the data engineering aspects—ensuring the seamless flow of high-quality, relevant data to train and optimize content models, including GenAI foundation models, supervised fine-tuning, and more.

Key Job Responsibilities and Duties:

• Rapidly developing next-generation scalable, flexible, and high-performance data pipelines.

• Dealing with massive textual sources to train GenAI foundation models.

• Solving issues with data and data pipelines, prioritizing based on customer impact.

• End-to-end ownership of data quality in our core datasets and data pipelines.

• Experimenting with new tools and technologies to meet business requirements regarding performance, scaling, and data quality.

• Providing tools that improve Data Quality company-wide, specifically for ML scientists.

• Providing self-organizing tools that help the analytics community discover data, assess quality, explore usage, and find peers with relevant expertise.

• Acting as an intermediary for problems, with both technical and non-technical audiences.

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences, and active community participation

• Collaborate with multidisciplinary teams: Collaborate with product managers, data scientists, and analysts to understand business requirements and translate them into machine learning solutions. Provide technical guidance and mentorship to junior team members.

Qualifications & Skills:

• Bachelor’s or master’s degree in computer science, Engineering, Statistics, or a related field.

• Minimum of 6 years of experience as a Data Engineer or a similar role, with a consistent record of successfully delivering ML/Data solutions.

• You have built production data pipelines in the cloud, setting up data-lake and server-less solutions; ‌ you have hands-on experience with schema design and data modeling and working with ML scientists and ML engineers to provide production level ML solutions.

• You have experience designing systems E2E and knowledge of basic concepts (lb, db, caching, NoSQL, etc)

• Strong programming skills in languages such as Python and Java.

• Experience with big data processing frameworks such, Pyspark, Apache Flink, Snowflake or similar frameworks.

• Demonstrable experience with MySQL, Cassandra, DynamoDB or similar relational/NoSQL database systems.

• Experience with Data Warehousing and ETL/ELT pipelines

• Experience in data processing for large-scale language models like GPT, BERT, or similar architectures - an advantage.

• Proficiency in data manipulation, analysis, and visualization using tools like NumPy, pandas, and matplotlib - an advantage.

• Experience with experimental design, A/B testing, and evaluation metrics for ML models - an advantage.

• Experience of working on products that impact a large customer base - an advantage.

• Excellent communication in English; written and spoken.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

This position requires a proven problem-solving mindset, comfort with fast-paced, complex change, and the ability to coach both technical and non-technical users. The organization values those who bring architecture discipline, hands-on expertise across all major planning domains, and a passion for enabling others.

Solution Architecture and Model Oversight

• Architect, build, and maintain advanced, multi-dimensional Anaplan models covering all key FP&A processes, including revenue planning, opex, workforce planning, business case modeling, and target setting

• Own end-to-end governance and design consistency, applying best practices for scalability, security, memory optimization, and model performance

• Deploy advanced Anaplan features—HyperModel, Polaris, PlanIQ, Optimizer, Workflow, Reporting XL—and lead adoption in alignment with Booking.com’s connected planning roadmap

• Directly manage complex integrations with platforms such as Snowflake, OneStream, and BI/reporting tools (Tableau, MicroStrategy), with a focus on automation and data integrity

Business Partnership & Leadership

• Act as a primary subject matter expert and advisor to Finance, Data, and FP&A Systems teams

• Engage directly with senior business stakeholders to translate complex business requirements into robust, scalable model architecture and solutions

• Lead requirements-gathering workshops, define and prioritize user stories and enhancement backlogs for cross-functional improvement

• Provide solution design reviews and champion model documentation, versioning, and explainability according to internal governance standards

Coaching, Enablement & Knowledge Transfer

• Mentor and coach less experienced model builders, FP&A analysts, and business users, building internal Anaplan capability across the organization

• Drive self-service enablement for super users and planners (~25+ super users, 130+ planners, 150+ business case users), ensuring adoption and continued skill growth

• Facilitate internal knowledge-sharing sessions and best practice forums within Booking.com and across Booking Holdings entities as relevant

Continuous Improvement & Innovation

• Stay ahead of new Anaplan releases, features, industry trends, and system innovations (including AI/ML enhancements and Anaplan Data Orchestrator integrations)

• Conduct system performance reviews, design assessments, and benchmarking; lead or participate in strategic initiatives such as model rebuilds and organization-wide planning transformations

• Champion architectural and process standardization and federated model ownership

• Bachelor’s degree in Computer Science, Information Technology, Business, Finance, or a related field
• Minimum 6+ years’ hands-on experience with Anaplan in increasingly senior/model architect roles, including direct responsibility for end-to-end build, deployment, and continuous improvement in production environments
• Anaplan Solution Architect certification, demonstrating advanced, officially recognized expertise in model design and governance
• Comprehensive experience across all key FP&A capability areas, including revenue planning, workforce planning, opex/capex planning, target setting, scenario/what-if analysis, and variance analysis
• Deep knowledge of multi-dimensional modeling, advanced calculation logic, data structures, workspace/memory management, security, and advanced integration design
• Proven expertise in automating/optimizing data flows between Anaplan and enterprise data/reporting sources (Snowflake, OneStream, Tableau, PowerBI, MicroStrategy, etc.)
• Experience leading requirements gathering, translating business needs to scalable technical specifications, and delivering executive-level stakeholder workshops
• Demonstrated strength in complex problem-solving, solution design, and the ability to deliver in high-velocity, dynamic business environments
• Strong communication skills, with a track record of providing clear documentation and training/enablement for non-technical users
• Significant experience coaching and mentoring model builders and/or business end users—leading enablement initiatives, onboarding, or internal training programs (desirable)
• Advanced degree (e.g., Master's) or additional professional certifications in relevant areas (Finance, Technology, Data Science, etc.) (desirable)
• Experience in TMT (Technology, Media, Telecom) sectors, global e-commerce, high-growth tech, or complex consultancy environments (desirable)
• Exposure to or responsibility for large-scale planning tool transformations, FP&A system migrations, or complex integration projects (desirable)
• Experience with artificial intelligence and machine learning in a planning context—especially hands-on with Anaplan PlanIQ for advanced forecasting, predictive analytics, or AI-driven model optimization—is a huge plus (desirable)
• Hands-on experience with OneStream (for consolidation, advanced planning, or solution integration) is a considerable plus (desirable)

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview

Business Operations at Booking.com is the glue to help it function in the most efficient way possible and with the customer focus at its core. It helps teams to connect the dots and effectively navigate the internal Booking.com organization, the work that is being done, and how it aligns with outcomes towards our Mission, Vision, and Strategy.

• This would be c.75% of the role, both as an individual contributor and working with 1 direct report and several peers to lead and execute Trips BU Business Operations

The Senior Program Manager element of the role is responsible for the governance and active program and / or portfolio management of highly complex programs linked to our company and department strategy & objectives.In this role, the Senior Program Manager will be exposed to very Senior Stakeholders (eg. Leadership team) and working closely with their teams. The Senior Program Manager will also actively contribute to establish and maintain the PM craft within

• This would be c.25% of the role, line-managing, deploying and overseeing a team of 3 program and (sr) project managers operating on different projects across the BU

Key Job Responsibilities and Duties

Business Operations:

• Design, implement and/or execute thoughtful, yet simple, processes to increase efficiency and productivity. Drive the optimization of business operations by driving adoption of standardized and possibly more automated processes across the department to increase efficiency and effectiveness while also simplifying where possible
• Support setting the vision, objectives, budget and planning of execution for the department. Effectively lead the adoption of Corporate planning and governance processes through all the different phases, including driving and facilitate cross departments handshakes and dependencies planning process
• Define, execute and manage the rhythm of the business working closely with the Department Leadership Team, ensuring an effective adoption of Corporate cadence ((eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc) and an efficient governance of the Department. Ideate and implement a cross departmental engagement model to effectively run shared objectives where it is relevant
• Actively manage the Department internal governance (such as OKRs, QPRs, etc) providing insights and recommendations to the Department LT for future evolution of the Trips operating model. Initiates and leads projects aligned to (improve) scorecard KPIs.
• Lead the cross-functional collaboration efforts among various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency for the governance with the other departments contributing to Trips priorities and objectives.
• Line manage 1 business ops associate - appropriately supporting, challenging and directing them
• Work closely with our 5 Strategy & Operations managers, pulling together the 5 Trips verticals into a coherent operating model. These team members are responsible for busops in the sub-departments of Trips, so effectively have a ‘dotted line’ relationship to this role, who is responsible for departmental-wide business ops.

Program Management:

• Lead (a portfolio of) highly complex strategic or critical programs (e.g. complex change / transformational /M&A initiatives within the function and organisation).
• Lead by example on Project & Program management craft best practices and behaviours. Provide thought leadership, advice & support on Program Management including setting high quality standards both within the department as well as influence outside.
• Lead a team of (senior) project / program managers in a successful way.
• Lead (change) transformations, integrations or mergers & acquisitions from a program management perspective
• Leads the budget and planning cycle - including prioritization exercise - in collaboration with functional leaders within and outside department

Role Qualifications and Requirements

• Independently use quantitative and qualitative data to drive decision making and lead by example
• Be a role model of "Winning together" value. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence VP level and productively interact with SVP level
• Ability to break up highly complex problems into actionable and easy to understand solutions
• Able to function well within ambiguity and in a constantly changing environment
• Ability to think strategically and connect dots where others have a limited view; able to identify challenges and opportunities and drive solutions/actions recommendations and follow up.

Business Ops:

• Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Change management experience (including methodologies and best practices)
• Exemplary role in effective communication, including “embracing change/ growth” mindset. Encourages people to become change agents & embrace change. Explicitly communicates: why change, what will change, how, when, where and whom it impacts (with possible outcomes and costs). Adjusts communication style to the audience to help them understand and accept the change
• Highly organized and structured and make sure all processes run smoothly and in a reliable manner. Able to envision and design effective tools and resources to drive process optimization
• Be able to design and implement processes which aims to improve our internal partners needs and expectations

Program Management:

• 8-12 years of related experience in project management in a complex environment. PMP or similar certification preferred.
• 8+ years of proven record in having led and managed all facets of complex programs in large multinational/matrix organisations, using a range of different methodologies and techniques.
• Prior history of managing Program / Project Managers

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam

• 29 days’ paid holiday plus bank holidays

• On-site meals, coffee, and snacks, including healthy and vegan options, daily

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Great discounts on accommodation, car rentals and other group benefits

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.