דרושים Account Manager - ב-Booking ב-Malaysia, Kuala Lumpur

Role Description:

The Senior Account Manager (Sr. AM) manages the partner relationships for a portfolio of high-value managed and top-managed partners.

Key Job Responsibilities and Duties:

• Support Booking.com strategy & delivery initiatives and vision for regional / national group partners and/or high value properties.
• Ability to consult, support and collaborate with internal stakeholders in managing partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices.
• Responsible for managing relationships with decision makers of regional / national /local group partners or high value properties and driving performance.
• Ability to demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners managed.
• Ability to independently manage projects.

Qualifications & Skills:

• Minimum of 3 year experience in relevant regional account management function dealing with complex / high value partners
• Ability to manage portfolio of single property partners as well as complex multi property partners
• Good understanding of revenue, channel and distribution management
• Ability to connect with and influence different internal and external stakeholders
• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals
• Strong relationship management skills
• Basic project management skills
• Ability to work together with account managers

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Account Manager will directly manage the relationship with one or more stakeholders in each of the properties/partners in their portfolio. The main objective of the Account Manager is to manage the relationship with the partners in their portfolio with the goal of optimizing their performance on the platform.

Key Job Responsibilities and Duties:

• Be responsible for managing the relationship with partners at property or local group level in the portfolio by investing majority of your time in direct interaction, mostly market visits and performance calls.
• Be the main point of contact for the partners in your portfolio and support them on commercial and operational topics.
• Be a trusted advisor for partners in your portfolio in regards to their business performance, market opportunities and industry trends and making data driven consultations by using internal analytical tools.
• Cooperate with relevant stakeholders like connectivity providers, central teams, (Sr.) key Account Managers and local offices
• Be able to influence stakeholders to implement products to optimize their performance
• Demonstrate deep knowledge of products and service offerings to partners at property or local group level.

Qualifications & Skills:

• Strong networking skills
• Ability to demonstrate relevant account management experience
• Accurate, strong analytical skills
• Strong influencing skills, ability to influence directors
• Excellent communication skills
• Strong public speaking skills
• Good understanding of revenue management
• Affinity or experience within e-commerce or travel industry
• Drivers’ license
• Availability to travel up to 50%
• Language: Fluent in both Bahasa Malaysia and English

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.