דרושים Account Manager - Berlin & Surrounding Region ב-Booking ב-Germany, Berlin

Role Overview

The Localization Manager - Berlin oversees a portfolio of languages - managing a team of Localization Leads and Sr Localization Specialists responsible for the strategic delivery of localization requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

Key Job Responsibilities and Duties

• Evaluate, drive and optimize localization performance against all KPIs for a portfolio of languages

• Implement strategic delivery plans to optimise for KPIs

• Monitor, evaluate and guarantee vendor performance across all languages in the portfolio

• Support the implementation of new localization solutions for key content types, working closely with the Central Localization Team

• Implement - via a team of Localization Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience

• Mentor, coach and sponsor Localization Leads and Sr Localization Specialists, finding or creating career growth opportunities to support their professional development
• Build strong working relationships with central and regional leadership teams
• Advocate for and promote localization opportunities in and for the group of languages; function as our regional Localization ambassador to bridge central strategy with execution to meet the needs of our customers

Role Qualifications and Requirements

• Masters Degree in language, translation, localization or related field
• 8+ years of experience in a management function
• Extensive background in Localization (e.g. managing operations, projects or vendors in a translation environment)

• Experience leading and coaching international teams

• Experience managing external localization vendors

• Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.

• Deep knowledge of localization technology, incl. CATs, TMSs, MT and post-editing

• Deep understanding of internationalization, with experience in product testing and bug reporting

• Experience with e-commerce product localization and marketing and creative content translation and transcreation

• Proactive and initiative taker, both when working independently and in collaboration with a team

• Ability to operate effectively under pressure and in ambiguous, agile environments.

• Experience analyzing complex data sets and interpreting them to make business decisions.

Total Reward Philosophy:

• The benefits and perks offered by the company can be .

Career Development Opportunities:

• Learn more about here.

• and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in your region by market visits, telephone and by internal messaging to assist with the development of the business

• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers

• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)

• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners

• Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize

• Help identifying new potential partner leads and pass this leads on for further follow up

• Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer

• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio

Qualifications & Skills:

• Significant experience in a relevant account management/sales/business development function

• Proficient in spoken and written English and German

• Proven experience within e-commerce and/or travel industry

• Proactive with a sense of responsibility and can work independently

• Accurate, strong analytical skills and an eye for detail

• A team player, self-motivated, flexible and open to change

• Driver’s license

• Availability to travel up to 50% to a designated area within the country

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.