דרושים Staff Client Support Engineer ב-Bigid ב-Argentina, Buenos Aires

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Design, build, and deliver maintainable and scalable technical solutions for our Consent Management Platform to securely collect, store, and distribute user consent responses.
• Ensure production-grade high-quality code.
• Make informed technological and architectural decisions while introducing new technologies and practices.
• Review the design and code for other team members.

What you’ll bring:

• A minimum of 4 years developing web or mobile apps or services. At least 2 years of experience coding in strongly-typed languages like C, C++, Java, Go, Rust, C#.
• A degree in a computing-related field or currently pursuing a relevant university degree.
• Proven hands-on coding skills in both backend and frontend development.
• Ability to design and implement technical solutions in distributed systems.

Advantages:

• Experience with mobile development for Android or iOS.
• Expertise in designing platform infrastructure, with hands-on experience using Terraform.
• Familiarity with web crawling technologies like Puppeteer or similar tools.

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements
• Other compulsory benefits based on country of residence

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Troubleshoot complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers.
• Own internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
• Develop and modify product modules as a solution to issues or gaps reported by customers.
• Develop and modify product modules to enhance capabilities and growth according to the company’s roadmap.
• Play a key role in feature design activities and have an in-depth understanding of features.
• Work with QA teams to recommend resolutions, provide insights, and ensure that issue fixes are properly implemented into our products.
• Actively partake in company-internal training sessions, compile materials, and deliver them to other tiers.

What you’ll bring:

• Strong troubleshooting skills and a methodical approach.
• Programming skills: Java and node.js are required.
• Experience with software management and deployment systems (like Jenkins, GIT, AWS, Azure, and others).
• Previous experience working directly with customers, including on-site visits
• Excellent written and oral communication and teamwork skills.
• Knowledge of networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, and network components.
• Experience with Kubernetes and other container orchestration technologies.
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, and build environments.
• Experience working with various databases and with MongoDB – an advantage

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements
• Other compulsory benefits based on country of residence

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
• Plan implementation engagements, deploy solution components, and participate in the product configuration efforts to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments
• Deliver training for respective technologies at an applicable level of depth and detail for a given audience
• Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements

What you’ll bring:

• Experience in information technology, with at least 1-2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Advanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment
• A proactive approach in understanding internal and customers business challenges
• Professional experience in Docker and Kubernetes deployments.
• Meaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2
• Professional experience with cloud offerings such as AWS, Azure or Google Cloud Platform
• Experience with Hadoop (HIVE/Spark)
• Experience with REST API
• Programming or scripting skills with Java or Python

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements
• Other compulsory benefits based on country of residence

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Troubleshoot complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers.
• Own internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
• Develop and modify product modules as a solution to issues or gaps reported by customers.
• Develop and modify product modules to enhance capabilities and growth according to the company’s roadmap.
• Play a key role in feature design activities and have an in-depth understanding of features.
• Work with QA teams to recommend resolutions, provide insights, and ensure that issue fixes are properly implemented into our products.
• Actively partake in company-internal training sessions, compile materials, and deliver them to other tiers.

What you’ll bring:

• Strong troubleshooting skills and a methodical approach.
• Programming skills: Java and node.js are required.
• Experience with software management and deployment systems (like Jenkins, GIT, AWS, Azure, and others).
• Previous experience working directly with customers, including on-site visits
• Excellent written and oral communication and teamwork skills.
• Knowledge of networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, and network components.
• Experience with Kubernetes and other container orchestration technologies.
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, and build environments.
• Experience working with various databases and with MongoDB – an advantage

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements
• Other compulsory benefits based on country of residence

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Work closely with client stakeholders to troubleshoot advanced technical issues
• Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
• Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
• Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
• Resolve complex problems through a deep understanding of how the product should work and analysis of code
• Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives
• Influence adjacent teams' designs to promote better holistic system design decisions

What you’ll bring:

• 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Hands on experience in Docker and Kubernetes deployments
• Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
• Develop and modify modules as part of workarounds for issues or as a professional services enhancement.
• Ability to context switch and move effectively between different tasks or competing priorities

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements
• Other compulsory benefits based on country of residence