דרושים Trade Finance Services Spec Ii ב-Bank Of America ב-United States, Scranton

Job Description:

Job Description:
This job is responsible for performing technical and analytical functions related to trade financing and servicing. Key responsibilities include reviewing, approving, and servicing trade finance documents for bank and regulatory compliance and acceptability of terms and conditions. Job expectations include completing daily transaction approval or handling client inquiries to ensure accuracy and timeliness, analyzing and clarifying terms and conditions of trade finance documents, handling and reporting escalation of irregular or suspicious transactions, and collaborating with partners.

Performs Dedicated Trade client servicing for pre and post trade transactions for a variety of somewhat complex technical and analytical functions related to trade financing and servicing. Typical responsibilities include reviewing and approving trade finance documents for bank and regulatory compliance and acceptability of terms and conditions. Primary responsibilities are supporting internal and external clients, supporting Global Trade Operations processing teams. Analyzing issuances and amendments of import/export letters of credit and bankers acceptances and clarifying terms and conditions of trade finance documents for customers. Individuals typically have 1-2 years of banking, customer service, or Trade experience preferred.

Responsibilities:

• Supports the processing of transactions related to various Trade Finance products and performs support and servicing functions, such as problem resolution and exception handling for clients and business partners

• Communicates data and information clearly and effectively to clients and business partners

• Performs technical and analytical functions related to trade financing and servicing including contributing to researching, analyzing, auditing, tracing, and resolving Trade Finance documents and performing regular monitoring on the processing or risks

• Manages risk by ensuring transactions are handled efficiently and proactively, identifying and escalating potential risks

• Develops capabilities and competencies through self-study or participation in trainings on system enhancements

• Provides training and guidance to teammates to achieve optimal performance results

Required Skills and Experience:

• Detail-oriented individual with strong organization skills who is willing to be flexible and apply logic to changing, competing situations and deadlines

• Effective written and verbal communication skills

• Ability to handle multiple complex inquiries/investigations simultaneously

Desired Skills and Experience:

• Some experience as a letter of credit or trade specialist

• Knowledge of SWIFT, wire transfers, GSS and accounting entries is desired

• Foreign language competency a plus

• Client Servicing experience

• College degree or comparable banking experience

Skills:

• Attention to Detail

• Customer and Client Focus

• Adaptability

• Collaboration

• Prioritization

• Recording/Organizing Information

• Analytical Thinking

• Oral Communications

• Problem Solving

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

This job is responsible for performing a variety of technical and analytical functions related to trade financing and servicing. Key responsibilities include researching, analyzing, auditing, tracing, and resolving trade documents that require specialized, sensitive, or exception handling. Job expectations include evaluating acceptances, issuances, amendments, and negotiations for import and export, standby and government letters of credit, and bankers acceptances related to trade financing.

Responsibilities:

Performs a variety of technical and analytical functions related to trade financing and servicing. Responsibilities include researching, analyzing, and resolving trade documents that require specialized, sensitive, and/or exception handling; evaluating acceptances, issuances, amendments, and negotiations for import/export, standby and government letters of credit and bankers acceptances; reviewing, analyzing and negotiating letters of credit documents; issuing commercial and stand-by letters of credit, amendments, transfers and requests to pay; approving payments, collections and reimbursements. Works under established operating procedures and precedents. Requires a full working knowledge of trade finance operations and documentation. Individuals typically have 3-5 years of experience with 1-3 years Trade experience preferred. Additional responsibilities can include but not limited to:

• Processes transactions related to various Trade Finance products and performs support and servicing functions, such as problem resolution and exception handling for clients and business partners

• Communicates complex data and information clearly and effectively to clients and business partners

• Performs a variety of technical and analytical functions related to trade financing and servicing including researching, analyzing, auditing, tracing, and resolving Trade Finance documents that require specialized, sensitive, or exception handling

• Manages risk by ensuring transactions are handled efficiently and proactively, identifying and escalating potential risks

• Develops capabilities and competencies through self-study or participation in trainings on system enhancements

Required Skills and Experience:

• Effective written and verbal communication skills

• Detail-oriented with strong organization skills

• Good team player, enthusiastic, flexible and committed

• Ability to work under pressure, meet deadlines and navigate change and prioritize daily

• Proactive approach to problem resolution

Desired Skills and Experience:

• Some experience as a letter of credit or trade specialist familiar with ISP 98 and/or UCP 600, and legal and compliance regulations

• Knowledge of SWIFT, wire transfers and accounting entries

• College degree or comparable banking experience

Skills:

• Attention to Detail

• Customer and Client Focus

• Adaptability

• Collaboration

• Prioritization

• Recording/Organizing Information

• Analytical Thinking

• Oral Communications

• Problem Solving

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 2+ years of experience working in a client service capacity​​

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

Performs a variety of technical and analytical functions related to trade financing and servicing. Responsibilities include researching, analyzing, and resolving trade documents that require specialized, sensitive, and/or exception handling; evaluating issuances, amendments, and negotiations for import/export letter of credit payment requests; providing client servicing for both Import and Export Letter of Credit clients; providing client servicing and operational support for extended processing teams/sites; preparing and reconciling daily and monthly reports; accurate capturing of production volumes

Responsibilities:

• Processes transactions related to various Trade Finance products and performs support and servicing functions, such as problem resolution and exception handling for clients and business partners

• Communicates complex data and information clearly and effectively to clients and business partners

• Performs a variety of technical and analytical functions related to trade financing and servicing including researching, analyzing, auditing, tracing

• Resolving Trade Finance documents that require specialized, sensitive, or exception handling

• Manages risk by ensuring transactions are handled efficiently and proactively, identifying and escalating potential risks

• Develops capabilities and competencies through self-study or participation in trainings on system enhancements

Minimum Qualifications:

• Minimum of 1 year Trade experience, Wire payment, Letters of credit

• Minimum of 1 year knowledge of trade finance operations and documentation

• Willingness to learn

• Willingness to work in a team environment as well as independently with minimal supervision

• Proficient in Microsoft Suite, PowerPoint, Excel

• Attention to Detail

• Customer and Client Focus

• Recording/Organizing Information

• Adaptability

• Collaboration

• Prioritization

• Analytical Thinking

• Oral Communications

• Problem Solving

• Research

Line of Business Description:The role is part of the Global Trade Operations group. The position will work under established operating procedures and precedents. Responsibilities include, but are not limited to:

Performs a variety of technical and analytical functions related to trade financing and servicing

Researches, analyzes, and resolves trade documents that require specialized, sensitive, and/or exception handling

Evaluates/processes issuances, amendments, and negotiations for payment on Standby Letters of Credit

Provides client servicing for Standby Letter of Credit clients

Prepares and reconciling daily and monthly reports; accurate capturing of production volumes.

Works under established operating procedures and precedents.

Excels in working among diverse viewpoints to determine the best path forward.

Required Skills and Experience

Demonstrated excellent communications and workflow management skills

Must have prior/current Client servicing experiencing

General ability to use office applications such as Word, Excel , and PowerPoint

Excellent communication skills (both verbal & written) and active listening skills

Strongmathematic/accountingskills

Desired Skills and Experience

Experience with letters of credit and familiarity with UCP 600/ISP 98 a plus.

Knowledge of trade finance operations and documentation highly desired.

Position located on-site in Los Angeles – CA or Scranton - PA

Any applicable fees at employee’s own expense.