דרושים Global Markets Client Onboarder ב-Bank Of America ב-United States, New York

Job Description:

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Required Qualifications:

• FINRA Securities Industry Essentials (SIE), Series 7 & 66 (or combination of BOTH 63 & 65)

• Displays advanced industry knowledge and understanding of investment products

Desired Qualifications:

• Previous wealth management client associate experience strongly preferred

• Energetic individual that is self-motivated, coachable and flexible in thought

• Enjoys a fast-paced environment with changing and evolving responsibilities

• Detail oriented

• Invested in personal development

• Consistently pursues client experience excellence

• Works quickly to fulfill client needs, delivering complex solutions

• Frequent communication and an abundance of discretion with sensitive information

• Microsoft Word, Excel and PowerPoint experience with Salesforce a plus

• Professional verbal and written communication​​

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Job Description:

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

High School Diploma / GED / Secondary School or equivalent

Job Description:

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and leverages automation and innovative methods in a timely and high quality manner
• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment
• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings
• Provides input on draft audit reports and shares audit results with business leaders
• Supports the development of peers and teams through on-the-job-training and fosters an inclusive work environment
• Establishes business partner relationships, primarily with line management, to develop business knowledge
• Uses innovative tools to complete audit activities more efficiently (e.g., testing)
• Support multiple projects using technology and analytic techniques to work effectively and efficiently in a fast-paced environment.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• Minimum 5-7 years of internal audit or front office business control or compliance or risk management experience covering the corporate and investment banking (GCIB) business (e.g. equity capital markets, debt capital markets, investment banking, corporate banking, leasing etc.)
• Minimum 2 years of experience auditing the Investment Banking Business within an organization (GCIB)
• Experience with risk and control identification and assessment
• Experience with stakeholder management
• Pro-active, positive attitude, exhibits sense of ownership, flexibility and intellectual curiosity
• Sound organizational, analytical, oral, and written communication skills

Desired Qualifications:

• Experience with coaching less experienced team members
• Experience of working in a large global bank
• Chartered Financial Analyst (CFA), Certified Public Accountants (CPA), Financial Risk Manager (FRM), Certified Internal Auditor (CIA) or relevant qualifications
• Familiar with risk and controls in the business mentioned
• Analytical skills
• Makes sound judgement regarding gaps and risks associated
• Stakeholder engagement and communication skills

Skills:

• Analytical Thinking
• Audit Planning
• Internal Audit Review
• Issue Management
• Risk Management
• Attention to Detail
• Automation
• Business Acumen
• Project Management
• Technical Documentation
• Coaching
• Critical Thinking
• Relationship Building
• Written Communications
• Knowledge of banking products and processes

Responsibilities:

• Executes audit strategy for the sound application of risk-based auditing by defining audit scope and audit programs, and leverages automation and innovative methods in a timely and high quality manner
• Exercises sound knowledge of product, business, and technical expertise to effectively challenge management to improve the control environment
• Assesses impacts to business processes, controls, and strategies to provide recommendations on severity ratings
• Provides input on draft audit reports and shares audit results with business leaders
• Supports the development of peers and teams through on-the-job-training and fosters an inclusive work environment
• Establishes business partner relationships, primarily with line management, to develop business knowledge
• Uses innovative tools to complete audit activities more efficiently (e.g., testing)
• Support multiple projects using technology and analytic techniques to work effectively and efficiently in a fast-paced environment.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• Minimum 5-7 years of internal audit or front office business control or compliance or risk management experience covering the corporate and investment banking (GCIB) business (e.g. equity capital markets, debt capital markets, investment banking, corporate banking, leasing etc.)
• Minimum 2 years of experience auditing the Investment Banking Business within an organization (GCIB)
• Experience with risk and control identification and assessment
• Experience with stakeholder management
• Pro-active, positive attitude, exhibits sense of ownership, flexibility and intellectual curiosity
• Sound organizational, analytical, oral, and written communication skills

Desired Qualifications:

• Experience with coaching less experienced team members
• Experience of working in a large global bank
• Chartered Financial Analyst (CFA), Certified Public Accountants (CPA), Financial Risk Manager (FRM), Certified Internal Auditor (CIA) or relevant qualifications
• Familiar with risk and controls in the business mentioned
• Analytical skills
• Makes sound judgement regarding gaps and risks associated
• Stakeholder engagement and communication skills

Skills:

• Analytical Thinking
• Audit Planning
• Internal Audit Review
• Issue Management
• Risk Management
• Attention to Detail
• Automation
• Business Acumen
• Project Management
• Technical Documentation
• Coaching
• Critical Thinking
• Relationship Building
• Written Communications
• Knowledge of banking products and processes

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include to transform an accurate data foundation that captures key metrics for report preparation process into a source of actionable information. Regularly review that information within a structured framework to facilitate decisions and actions that will improve overall report preparations through the globe.The successful individual will:
• Develop comprehensive monitoring strategy requirements across Global report preparing functions and ensure standardization across regions
• Design a robust and effective activity tracking model, that provides real time updates on reporting obligations managed by GM NFRR team globally across multiple regions - AMRS, EMEA, and APAC.
• Design effective routines to ensure report production responsibilities are understood, tracked and documented, whilst holding key stakeholders accountable
• Roadmap against strategy to ensure processes to acquire information for providing comprehensive and accurate monitoring, are dynamic and flexible to ensure new and changing obligations are captured.
• Design informative MI and key control reporting
• Responsible for executing global periodic (e.g. daily, monthly) reporting routines ensuring the Global team is adherent to multiple Enterprise policies e.g., Regulatory Reporting and Enterprise Data Management Standards
• Effective running of forums with large Global stakeholder groups, for the identification, tracking, and remediation of data issues and control enhancements that impact the respective reports
• Establish credible, collaborative, and influential relationships with key regional stakeholders across Operations, Technology, FLU and Compliance
• Drive execution improvements to ensure consistent operational live monitoring practices are in place and adhered to including high quality deliverables and role clarity with partners.
• Communicate with a broad audience of business partners in a variety of formats and in a way that ensures all audience members understand and can adhere to the strategy.

Responsibilities:

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

• 10+ years of Banking experience; Professional qualifications preferred.
• Global Markets Operations/Technology Project Management experience preferred.
• Ability to manage multiple stakeholders and prioritization efforts
• Expert ability to provide clear oral and written communication to a variety of business and technical audiences.
• Expert ability to improve the capabilities of production monitoring processes and
corporately through skill development, process enhancement
• Be able to identify changes that have an impact across multiple process and stakeholders
• Identify efficiency gains in regulatory reporting processing
• Hands on approach and process excellence mind set
• Ability to influence and drive progress across key business partners
• Ability to prioritize work and adapt to changing needs in a dynamic work environment
• Self-starter, takes initiative
• Driver of changeDesired Skills:

• Bachelor’s degree in related field
• Data Science skills
• SQL, Tableau, Micro Strategy experience will be a plus
• Experience with regulatory programs
• Experience with global stakeholder management

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Workforce Analytics