דרושים Vice President Country Compliance Operational Risk Manager ב-Bank Of America ב-Thailand, Bangkok

Responsibilities:

• Oversees a set of products and maintains financial responsibility, including accountability for profit and loss activities such as revenue, profit margins, etc.
• Identifies and creates plans for product development, supporting the creation of sales training programs, and marketing materials to educate clients and internal teams on product capabilities.
• Understands product functionality, marketplace trends, and the competitive landscape to provide awareness of trends to sales and marketing teams.
• Develops and/or influences product strategy, driving products in cash management to provide comprehensive solutions across the bank.
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors to develop products that solve client needs and ensure high adoption rates.
• Drives transaction and revenue growth and manages associated financial processes (i.e., forecast, monthly flash reporting, etc.)
• Collaborates with internal technology subject matter experts and research product-related trends to provide an integrated and automated client experience.

Required

• Bachelor’s Degree with more than 15 years of relevant experience
• Sound knowledge of financial products and solutions
• Excellent written and oral communication skills in English
• Strong leadership, presentation, and interpersonal skills
• Sound knowledge of Microsoft office products i.e., PowerPoint, Excel, Word
• Relevant knowledge of global ERP systems and clearing infrastructure

Desired

• Experience of working in leading global bank for over 10 years in transaction banking
• Knowledge of regional products & solutions with focus on Southeast Asia
• Experience of working with Fintech’s and delivering solutions
• Knowledge of tax and regulatory environments

Job Description:

Job Description:

This job is responsible for ensuring the identification, escalation, and timely mitigation of compliance and operational risks in the countries covered, in alignment with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy and the Compliance and Operational Risk Management Program and Standard Operating Procedures. Key responsibilities responsible for executing the compliance and operational risk program in Bank of America N.A. Bangkok Branch office (Bank) and securities entity of BofA group. The individual will report to Head of Compliance in country and work with the respective lines of business and legal entity management to ensure that business is conducted in compliance with the applicable laws, regulations and compliance policies.

Responsibilities:

• Executes the Global Compliance and Operational Risk (GCOR) Program in the country, delivering each element on time, and to the required standard, including the effective review and challenge of Front Line Units and Control Functions
• Identifying, communicating and providing compliance guidance for the Laws, Rules and Regulations applicable to Fixed Income and Currencies (FICC), Global Transaction Services (GTS), Corporate Banking (CBK), Investment Banking (IBK), Global Wholesale Banking Operations (GWBO) and Global Markets Operations (GMO).
• Working with Head of Compliance and other Country Compliance team members, senior management, alongside horizontal compliance teams [such enterprise areas of compliance teams (EACs) / Financial Crimes Compliance (GFC) / Regional Front Line Unit (FLU) Compliance teams] and other Control Functions to provide oversight of FLU and Control Function (CF) activities.
• Developing the monitoring & testing coverage plans and executing them in line with local and enterprise requirements.
• Liaising with Product, Sales, Operations and Technology teams to review risks associated with ongoing product management and new products implementation.

• Engages with local regulators, and developing good professional relationship. Managing regulatory inquiries and exams / inspections in a timely and efficient manner, and escalating key issues appropriately.

• Conducting Compliance and Operational Risk Assessments for these businesses, identifying risk issues and escalating them in a timely manner to ensure sustainable remediation.
• Developing role based compliance training coverage plans to address the business needs.
• Ensures maintenance of a comprehensive regulatory inventory for the country, including identification and assessment of law, rule and regulation changes affecting activities in the country, advising business leaders of relevant changes, directing appropriate actions by impacted COR teams, and review and challenge of the overall implementation plan to meet new requirements.
• Ensures Compliance and Operational Risk “owned” issues (i.e., Internal Audit, Regulator, and Self-Identified issues) are addressed appropriately and timely in the respective country.

RequiredSkills:

• Attention to Detail
• Interpret Relevant Laws, Rules, and Regulations
• Regulatory Compliance
• Risk Management
• Written Communications
• Active Listening
• Critical Thinking
• Influence
• Issue Management
• Policies, Procedures, and Guidelines
• Decision Making
• Monitoring, Surveillance, and Testing
• Negotiation
• Process Management
• Relationship Building

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
• Support the Outreach of both periodic refreshes as well as remediation and associated programs
• Support the Outreach of jurisdictionally or regionally stringent requirements where needed
• Ensure timely collection of client required documentation, including follow ups where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent work experience
• 4+ years experience in a client facing role within the financial services or a related industry
• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Must demonstrate a strong client focus
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
• Strong language capabilities in Thai and English