דרושים Business Support Manager ב-Bank Of America ב-Ireland, Dublin

Job Description:

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, associate training, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities:

• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Apply strong financial acumen to optimize resource allocation, streamline budgeting processes, enhance cost efficiencies, and maintain robust financial controls to ensure smooth operational performance
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Communication, coordination and connectivity across the leadership team

Skills:

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Extensive experience in forecasting and financial management

Additional skills:

• Excel skills
• Problem Solving: Ability to analyze problems, recommend options, and execute solutions
• Analytical: Ability to critically evaluate info gathered from multiple sources, reconcile variances, and present complex data in a clear and logical manner specifically tailored to the audience
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

The Global Market Operations Risk Function is aligned to provide a centralized risk model, driving consistency through end-to-end horizontal risk management and oversight functions, as well as vertical risk functions. The vertical risk function provides dedicated risk expertise to support the lines of business and regions. The horizontal risk function provides a centralized view of GMO Risk, support ad hoc initiatives and centralized resiliency planning, together with the oversight and support of regulatory requirements and corporate audits impacting GMO.This role will maintain strong routines in support of the core risk & operations functions for Global Market Operations. This position is highly visible and requires frequent interaction with Senior Management and stakeholders.

Responsibilities:

• The team is responsible for designing and developing reports and dashboards that drive daily business decisions.
• Ensure any GMO requests are fully understood and the information/data being used is accurate, timely and has gone through the required quality reviews.
• Develop and maintain strong relationships with internal global business, control and risk partners.
• Working directly with the GMO lines of business and GMO risk partners to present concise and accurate reflection of the key risks impacting GMO for leadership consumption.
• Maintain an inventory of the various reporting that is to be produced, as well as develop an intake tool for new development requests.
• Develop and maintain quality assurance procedures, along with the subsequent periodic reviews, in support of the various reports that are being developed

What we are looking for:

• Must have exposure to multiple BI Tableau implementations in the areas of designing intuitive interfaces, dashboards and ad-hoc reports
• Create user-friendly and dynamic Tableau dashboards with KPIs, Heat Maps, Scatterplots, Bar Charts, Slicers, Drill down, Drill up etc. features and possess understanding of when to use them.
• Develop multiple prototypes, mock-ups and conceptualization of ideas that bring simplicity and context to complex design challenges
• Strong understanding of Data Visualization concepts and ability to identify trends & patterns in the data for providing actionable insights
• Understanding of DataMart/Data warehouse concepts
• Experience and familiarity with publishing, scheduling, refreshing reports to Tableau Server
• SQL skills for data wrangling, querying and transformation with Microsoft SQL Server and Oracle databases.
• Organizational, prioritization, and communication (oral / written) skills with attention to detail
• Coordination skills as will need to navigate across a number of GMO horizontal and vertical risk teams and GMO lines of business
• High level of attention to detail, ability to self-start and adapt to a fast paced environment with multiple deliverables.

Skills:

• Strives to bring new thoughts and ideas to teams
• Excels in working among diverse viewpoints to determine the best path for ward
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools and ways of working
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Having a strong background in visual data delivery, interactive design and Oracle/SQL would be an advantage.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Lead end-to-end project lifecycle from initiation to implementation, ensuring successful delivery.
• Develop and maintain detailed project plans, including scope, timelines, and resource allocation.
• Manage stakeholder communication and expectations across all levels of the organization.
• Facilitate requirements gathering sessions and validate deliverables against business needs.
• Run governance routines, senior working groups, and prepare executive-level dashboards and reports.
• Identify, assess, and mitigate project risks and issues, ensuring timely escalation and resolution.
• Coordinate cross-functional teams and manage dependencies between workstreams.
• Manage project financials, resource planning, and variance tracking.
• Leverage AI-driven analytics and automation tools to improve reporting and forecasting.
• Identify opportunities for process improvement and AI integration within project workflows.
• Support change management activities and ensure smooth adoption of project outcomes.
• Ensure compliance with governance frameworks, regulatory requirements, and organizational standards.

Skills:

• Proven track record of delivering complex projects on time and on budget, with ability to manage multiple projects concurrently.
• Experience in project management roles with experience in governance and risk management.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Project, Visio) and project management tools (e.g., MS Project, JIRA).
• Influencing, negotiation, and stakeholder management skills.
• Experience with Agile/Scaled Agile (SAFE), DAIC, or structured methodologies (PRINCE2, PMP).
• Basic knowledge of AI concepts and experience using AI-powered tools for reporting or automation.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations.
• Knowledge of structured business analysis (e.g., Six Sigma).
• Familiarity with SharePoint workflows and document management.
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts.

• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Officer

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Responsibilities:

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts standard analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

What we are looking for:

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Additional Skills:

• Active Listening
• Attention to Detail
• Prioritization
• Adaptability
• Critical Thinking
• Recording/Organizing Information
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Result Orientation

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of Refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for:

• Previous experience leading operations and production teams.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.
• Ability to accurately and concisely present information to teams, management, and senior leaders
• Good balance between strategic and tactical thinking; execution and results driven)
• Ability to problem solve and enable teams to drive production effectively.
• Able to identify and document opportunities to streamline process.

Skills that will help (optional):

• Experience in related fields (AML/KYC, Risk, Compliance)
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Up to VP

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Responsibilities:

• You will have proven experience in drafting communications and presentation materials intended for senior audiences
• You will have experience in a Risk, Compliance or Audit Environment
• You will perform independent risk assessments based on key risk and environmental risk.
• You will present findings and opinions to senior management
• You will assist the Line of Business with development or enhancement of control policies and procedures
• You will understand root cause, make recommendations for improvements to operational processes and facilitate any changes.
• You will collate SPI control documentation from the Line of Business throughout the year, as process/controls/staffing changes occur.

What we are looking for:

• You will have good organizational, planning, communication, and presentation skills with attention to detail.
• You will have excellent project management skills.
• You will be a self-starter with the ability to influence, build trusted relationships, deal constructively with conflict, and adapt to a fast-paced environment involving multiple and simultaneous deliverables
• You will be Self-motivated and able to work unsupervised. You will be able to manage own time and know when to escalate
• You will have the ability to work under pressure in a team environment

Additional Skills:

• Broad exposure to the front to back processes across Global Markets Operations an advantage.
• Proven experience in drafting communications and presentation materials intended for senior audiences is essential.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Global Markets Risk Manager – International IRRBB & Price Risk

Corporate Title:Vice President

You will be joining the Enterprise Financial Risk (EFR) group, which is responsible for delivering effective independent risk management of the activities and processes associated with managing the Bank’s capital, liquidity and interest rate – price risks (collectively “financial risks”). The EFR team serves as the Chief Risk Officer (CRO) function covering the Chief Financial Officer (CFO) Group thereby providing a holistic point of view across all seven risk types for the Company’s CFO function. Our goal is to ensure that a healthy and sustainable liquidity, capital, and interest rate risk (IRR) profile is maintained through a range of economic scenarios.

Responsibilities:

This role is for a senior risk analyst to cover the following:

• Lead risk oversight and analysis for IRR in the Banking Book (IRRBB), and price risks in Treasury’s international legal entity and branch portfolios across Bank of America. The successful candidate will play a key role in ensuring robust risk monitoring and governance across jurisdictions, working closely with the CFO group, technology, and global risk partners.

• Support the execution of the IRR in the Banking Book (IRRBB) and Credit Spread Risk in the Banking Book (CSRBB) risk management program (RMP) for the Dublin based banking entity (BofA Europe), ensuring such is effective at controlling the related risks and in compliance with local regulatory requirements.

• Support the execution of the Liquidity RMP for BofA Europe, also ensuring the related risks are effectively controlled in compliance with local regulatory requirements.

What will your key responsibilities involve?

• Provide independent risk oversight of IRRBB and Price Risk for CFO-managed portfolios, with a focus on entities and branches, primarily in EMEA & LATAM Canada regions. Analyze and report exposures across interest rate and FX derivatives, and securities. Lead initiatives to enhance risk analytics and reporting capabilities.

• Contribute to the development and oversight of IRRBB and CSRBB frameworks, including:

  • Quantification and monitoring of Earnings at Risk (EaR), Economic Value of Equity (EVE), Basis Risk, Option Risk and also similar metrics for CSRBB.

  • Assessment of risk scenarios across various rate scenarios and time horizons.

• Collaborate with Treasury and Finance teams to align risk metrics with strategic objectives and regulatory expectations.

• In depth understanding of IRRBB, CSRBB and Liquidity risk drivers for the Dublin based Bank, ensuring modelling of such appropriately reflects the local Dublin entity’s risk profile.

• Conducting gap assessments for BOFA Europe to support articulation or challenge of compliance with local regulatory requirements and internal risk frameworks for IRRBB and CSRBB, Liquidity as well as Price Risk.

• Ensuring healthy and sustainable Liquidity Risk, IRRBB and CSRBB profiles are maintained to support business plans through a business-as-usual environment and during times of stress.

• Ensuring adherence to the policies and procedures established by the Company. Participate in establishing, maintaining and executing risk management procedures and standards.

• Conduct execution of risk framework activities including independent monitoring and testing of controls and risk management processes for Treasury and the LOBs, as well as review and challenge of front-line deliverables as needed (i.e. regulatory interpretations, ICAAP/ILAAP, recovery plans, risk ID, issue remediation plans and actions, new product reviews, LE capital action requests, model implementation and change, etc).

• Liaising with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories.

• Managing risk requests, breach remediation's and providing effective challenge of front line units.

• Developing risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction.

Experience and Skills:

• This role requires deep expertise in fixed income and foreign exchange products, including derivative and securities.

• Indepth familiarity with industry and EU rules relating to EFR’s focus areas, and also standard measures for IRRBB, CSRBB, Price Risk and Liquidity Risk.

• Extensive experience in the financial industry, ideally in US or EU based organisations.

• Ability to communicate with and effectively challenge senior stakeholders.

• Capable of independently leading initiatives and projects.

• Effective time management skills, with the ability to manage multiple high priority deliverables simultaneously

• Highly motivated individual who fully understands the demands of a financial risk professional with ability to work in a fast-paced environment

• Intellectually curious with the ability to investigate and develop root cause analysis for issues and propose corresponding process or technology changes

• Understanding of implications associated with security and derivative accounting elections would be preferable

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan

• Ability to donate to charities of your choice and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.