דרושים Customer Support Technician - T1 ב-Applied Materials ב-ארהב

What We Offer

Swing

Key Responsibilities

• Performs complex electro-mechanical technical functions and activities such as design, test, checkout, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools and test fixtures.
• Tests and troubleshoots system level and component level problems in electrical and mechanical systems and sub-systems with minimal supervision. Assignments require solution of difficult problems by application of technical knowledge. May perform more complicated or complex new system and NPI installations and field upgrades.
• May work from limited or no documentation. Investigates, compiles data, documents and recommends changes using applicable reporting process to enhance product performance.
• Compiles logbooks and test procedures documentation utilizing good writing skills. Assists in revising, developing and implementing documented procedures. Writes complex technical reports and test procedures.
• Performs mechanical, electrical, pneumatic & vacuum and process testing on AMAT platforms to Engineering and Manufacturing documentation and specifications.
• Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.
• Requires full understanding of the company's manufacturing and/or engineering processes, as well as excellent interpersonal and communication skills to effectively interface acrossdepartmental/functionallines. Provides management with technical input in order to correct problems both at the system level and in the manufacturing process.
• Provides training to lower level Engineering Technicians. Recognized as technical resource for a particular platform or product. Highly proficient at troubleshooting and resolving issues. Effective at providing standard work and workmanship skills training. Works closely with Engineering in the development of procedures and documentation for NPI. May serve as a "Quality Lead".

Functional Knowledge

• Has developed advanced specialized expertise within aanalytical/scientificarea to perform the most complex work
• Experience with PVD , CVD, and or Etchis required.

Business Expertise

• Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership

• May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members

Problem Solving

• Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact

• Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Varian HC Implant experience greatly preferred

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses standard operating procedures or scientific methods to guide own work and solve standard problems

Impact

• Impacts own work

Interpersonal Skills

• Uses communication skills to exchange information

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Develops skills to perform basic activities in own job

Business Expertise

• Understands how the assigned duties integrate with others in the team
• Develops responsibility for customer satisfaction within work area

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion

Impact

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail

Interpersonal Skills

• Uses communication skills and common courtesy

Role Responsibilities:

• Use work orders (including schematics, wiring diagrams, parts lists, and instructions) to build, repair and/or test equipment of various kinds (electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components)
• Perform a wide variety of electro-mechanical assembly operations, troubleshooting and repairs
• Receive parts and perform audits to ensure all necessary parts are available and free of defects
• Use test fixtures, electronic measurement equipment, leak detectors and/or vacuum pumps to test assemblies, subassemblies and components
• Complete required job documentation (data entry) about progress, work expense and labor details; perform computer programming, repair or software installs, as needed
• Work closely with engineering on developing and proposing new processes and procedures, and provide input on new product design and integration
• Provide training and support to lower-level technicians; assist supervisor in aligning resources for daily production needs
• Serve as a Quality Lead for processes, as needed; assist with quality issues at customer sites and provide feedback to improve manufacturing processes

Minimum Qualifications:

• An Associate’s degree
• 4–7 years of semiconductor or display experience, or comparable industry or military experience
• Specialized expertise within ananalytical/scientificarea for performing complex work

Preferred Qualifications:

• Demonstrated proficiency in multiple semiconductor manufacturing concepts and processes
• Ability to operate as a senior technical leader and present projects with minimal supervision
• Proven and capable people leadership (of teams 5+)
• Willingness to travel (up to 10%) to support teams, as needed
• ASSEET
• BSEET (DeVry, TSTC)

This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts. Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Role Responsibilities:

• Use work orders (including schematics, wiring diagrams, parts lists, and instructions) to build, repair and/or test equipment of various kinds (electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components)
• Perform a wide variety of electro-mechanical assembly operations, troubleshooting and repairs
• Receive parts and perform audits to ensure all necessary parts are available; inspect parts for defects; troubleshoot and improve processes
• Use test fixtures, electronic measurement equipment, leak detectors and/or vacuum pumps to test assemblies, subassemblies and components
• Complete required job documentation (data entry) about progress, work expense and labor details; perform computer programming, repair or software installs, as needed
• Work independently with minimal supervision, and serve as an informal resource for junior colleagues

Minimum Qualifications:

• An Associate’s degree
• 2–4 years of semiconductor or display experience, or comparable industry or military experience
• Related technical trainings and certifications

Preferred Qualifications:

• Solid analytical skills, and an ability to problem-solve using established operating procedures or scientific methods
• Demonstrated capability to operate as a peer leader and trainer
• Demonstrated proficiency for required semiconductor manufacturing concepts and processes
• ASSEET
• BSEET (DeVry, TSTC)

This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts. Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Key Responsibilities

When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology

Basic integration knowledge

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view